[Closed]R17x: Black Arrow Prospero X-3 <DZMC Exclusive> $130 / 40GHS

[alexout]

^
Let this be the whining thread

[danleuthner]

It would nice if you would share the "list."

[bobsag3]

It would nice if you would share the "list."

The list is my PM inbox... so not actually a list.

[Lloydie]

I am in the minority here, but I DO NOT want a refund. I want to wait this out and see what happens.

But I would like to be updated as to what is going on without having to dig through pages and pages of refund requests.

thomas, DZ or bobsag...can we get an updated OP? Just something letting people know what is going on. And it would be great if I could look there weekly for updates concerning our progress.

Good idea?

Best place right now for black arrow specific updates would be our FB page:
https://www.facebook.com/minersource
Until we have better means in place.

Next batch of refunds sent. I will be closing refund requests on friday, over the weekend so that I can catch up on the backlog.

I'm still waiting on 6 x shares in r17, order 1103.

Per your quote to me on feb 9:

Refund has been issued 847 and 892, waiting on thomas for confirmation on 1103.

[Sinewayv]

It would nice if you would share the "list."

The list is my PM inbox... so not actually a list.

Just a reminder, I have PM you already, refund for 7 shares #1299 at 16 February 2014, 03:37:57

send refund to 14EnM68aer8AQ42oUF5nX7rRkA6BbDhkam please, thank you!

[vleroybrown]

Pmd for refund Order# 1266

[furuknap]

Still waiting for refund of 50 shares, requested February 8.

[crocko]

Hello !

I would like a refund for my 6 x R17 shares  to this address: 1DBdYPimhRSi5YWGJSbCcnp6XtKSMpKJeZ

I have purchased  5x R17 shares from madpoet and 1x R17 share from Lloydie.

PM sent too.

UPDATE:

order # 1103: 1 share

order #670: 5 shares

I still waiting for my refund !
PM sent already to the bobsag3 !

[tmu]

So many complainers.  Guys just submit your request give it a few weeks.  I don't see how nagging helps anything. 

All indications would show they are honestly trying to get things done and not rip you off.  You guys act like there about to rob you.  Stop stressing.

Personally if I was them I would never host a group buy again, because its too much work dealing with you guys with little to gain.  I would just leave you all to the low level unknown scammers to sell you your group buys.

Or maybe DZ should just screen who they sell the group buys too so they can minimize the drama.

THANK YOU.  I couldn't agree more.

I wish we could separate this thread into two: one thread for whining and one thread for us to discuss news and updates from BA.

^
Let this be the whining thread

+1
New thread for news and update from BA.
For us who are staying in.

[furuknap]

As if it should surprise anyone, still no refunds just a few hours before every refund submitted is due, even by their own timeline.

I've posted negative feedback for now.

I'm sorry it comes to this because it seemed to be an honest operation, but now it's turning into a scam.

I should also note that I requested a refund from DZMC on February 6 and from bobsag3 on February 7. The promise was that it would likely take a day, but up to 1.5 weeks, which is due in 4-5 hours, depending on timezone.

.b

[Epicurean]

again i gotta ask, is there a deadline for refunds? is it in 2 days when the miners were supposed to show up? or is it the may delivery date? i'm still hesitant about the refund thing. thanks!

[smooth]

No refund received by me. Requested feb 7.

[Bytas]

So, can we get a detailed update on the situation in the first post? I kinda don't know what is going on here and reading 40+ pages isn't an option for me.

[bobsag3]

I had ~15 refunds set to send, and blew up my windows install. Should only take me 1-2 hours to reinstall and update armory from a backup (I learned!), so some refunds will go out later tonight.

[jaredfarnum]

I had ~15 refunds set to send, and blew up my windows install. Should only take me 1-2 hours to reinstall and update armory from a backup (I learned!), so some refunds will go out later tonight.

WHAT THE HELL IS GOING ON HERE? I HAVE 2 ORDERS FOR A TOTAL OF 4 BLACK ARROW PROSPERO X-3's. BOBSAG3 DOES NOT COMMUNICATE WITH CUSTOMERS LIKE HE SHOULD VIA EMAIL.

SOMEONE FILL ME IN HERE PLEASE. WHAT ARE ALL THESE REFUND REQUESTS ABOUT?

[furuknap]

I had ~15 refunds set to send, and blew up my windows install. Should only take me 1-2 hours to reinstall and update armory from a backup (I learned!), so some refunds will go out later tonight.

Check's in the mail, huh? We'll see in a couple of hours.

.b

[mdude77]

I had ~15 refunds set to send, and blew up my windows install. Should only take me 1-2 hours to reinstall and update armory from a backup (I learned!), so some refunds will go out later tonight.

WHAT THE HELL IS GOING ON HERE? I HAVE 2 ORDERS FOR A TOTAL OF 4 BLACK ARROW PROSPERO X-3's. BOBSAG3 DOES NOT COMMUNICATE WITH CUSTOMERS LIKE HE SHOULD VIA EMAIL.

SOMEONE FILL ME IN HERE PLEASE. WHAT ARE ALL THESE REFUND REQUESTS ABOUT?

Delivery is significantly delayed (May?).  Mum on what exactly is being done to compensate for the delay, aside from refunds -1.5% as stated in original terms.

M

[jaredfarnum]

BOBSAG3 - You REALLY need to communicate with your customers better. SEND AN EMAIL TO ALL CUSTOMER EXPLAINING WHAT HAS HAPPENED.

Be sure to include the following - as customer should NOT have to hunt and peck through 50ish pages of stuff to understand what is going on.

1) Seem genuine.
2) Tell them What Black Arrow products are delayed.
3) Why they are delayed.
4) How much they are delayed.
5) What you are offering to resolve the issue and what choices the customer has.

Doing the above is good business sense. Be OPEN, HONEST AND PROACTIVE.

The bitcointalk forum IS NOT an ideal place for proactive resolutions.

Here let me help you....Ill write the email for you and you can fill in the blanks

Subject: Your Black Arrow Order Update - IMPORTANT

Miners,

As we are nearing the end of February, I wanted to share some important news regarding your Black Arrow products. Regretfully, I have some disappointing news as the Prospero X1, X3, whatever else, whatever else and whatever else shipping dates are delayed.  Black Arrow is failing to meet the shipping date due to (real reason here and not "aliens abducting the CEO of Black Arrow"). It appears that the Black Arrow productions mentioned earliest shipping date is now going to be May? (or correct estimated date).

As I know that this presents challenges and business challenges for some of you, I am offering (state what you are offering and present all options for customer. Clearly state concessions.)

Sincerely,
Matt
Bobsag3

[thomas_s]

I had ~15 refunds set to send, and blew up my windows install. Should only take me 1-2 hours to reinstall and update armory from a backup (I learned!), so some refunds will go out later tonight.

WHAT THE HELL IS GOING ON HERE? I HAVE 2 ORDERS FOR A TOTAL OF 4 BLACK ARROW PROSPERO X-3's. BOBSAG3 DOES NOT COMMUNICATE WITH CUSTOMERS LIKE HE SHOULD VIA EMAIL.

SOMEONE FILL ME IN HERE PLEASE. WHAT ARE ALL THESE REFUND REQUESTS ABOUT?

Delivery is significantly delayed (May?).  Mum on what exactly is being done to compensate for the delay, aside from refunds -1.5% as stated in original terms.

M

There has actually been an update to the compensation.

[BA]

Dear Customer,
Due to the delayed delivery for the Batch 1 products we would like to offer only to our Batch 1 customers an improved compensation package. You will be entitled to:
25% of your purchased hashing power, free of charge, from our Rent-Some-Minions cloud program for 6 months
10% discount from for all Black Arrow ASIC products which you will purchase from us. The discount will be valid for all purchases until the end of 2015.
Compensation will start shortly before or after shipment of Batch 1, with more information to come.
We are looking forward to a long-term partnership with our customers. For any further enquiries don’t hesitate to contact our customer service.

Regards!

[/BA]


2/22/14 Update from BA:

"Dear Customers,

We have just received a call from VeriSilicon and they'll tape out in few hours.
The files have been validated by the 10 servers that have been working for the past 36 hours and they are ready for upload to Global Foundries.
Right now VeriSilicon is going through the review of each department to get the signatures required for tapeout. Once this is complete the files will be sent to Global Foundries.

We will update you once the files have been sent (tapeout).

Regards!
The Black Arrow Team."

Updates will first posted first on the BA thread, as well as the minersource fb

https://www.facebook.com/minersource

[jaredfarnum]

I had ~15 refunds set to send, and blew up my windows install. Should only take me 1-2 hours to reinstall and update armory from a backup (I learned!), so some refunds will go out later tonight.

WHAT THE HELL IS GOING ON HERE? I HAVE 2 ORDERS FOR A TOTAL OF 4 BLACK ARROW PROSPERO X-3's. BOBSAG3 DOES NOT COMMUNICATE WITH CUSTOMERS LIKE HE SHOULD VIA EMAIL.

SOMEONE FILL ME IN HERE PLEASE. WHAT ARE ALL THESE REFUND REQUESTS ABOUT?

Delivery is significantly delayed (May?).  Mum on what exactly is being done to compensate for the delay, aside from refunds -1.5% as stated in original terms.

M

Is there a post somewhere where I can read all the details?
What products are delay?
Why are they delayed?
You said "(May?)" but where does that month come from? Is that May for the first batch?

Thanks.