HitBTC.com - The most advanced cryptocurrency exchange

[HerrAndreas]

I am not gotmilk, but I do have some questions which I would very much like you to answer.

1. What is the street adress of your companies hq?
2. please referr to an official document of your companies registration.
3. what is the name of the ceo?
4. are you audited by a third party? and if what is their name?

I would seriously consider trading at a volume of about EUR 5-10k per week on your platform, if you would please share the requested information.

Dear HerrAndreas,

Could you please specify whether you already are our customer? Are you already using our basic limits 2 000 EUR/USD per day and 10 000 EUR/USD per month? If not, we would like to ask you to try our platform and decide whether you are comfortable with the interface and perhaps give us your feedback.

Generally speaking, we have three standard limits:
2K EUR/USD daily \ 10K EUR/USD monthly
10K EUR/USD daily \ 50K EUR/USD monthly
50K EUR/USD daily \ 250K EUR/USD monthly.
We use the standard compliance procedure in order to assign a new status by asking you to provide an information about you as well as we provide you an information about us, and, of course, we confirm our reliability by our excellent work.

For transactions exceeding 1M per month we have an individual customer service - we not only provide all the necessary information but also meet face-to-face to establish a successful joint business. After signing NDA with the parties involved we disclose them an information on audits, licensing and management.

Our HQ is located in Copenhagen, Denmark and our R&D office is in Tallinn, Estonia. Our postal address will be published on May 1st.

You can also meet our representative during the Bitcoin Conference (bitcoin2014.com) on May 15 in Amsterdam.

Thank you for choosing our service,
The "hitbtc" team

Thank you for your reply.

I will then try your platform for test trades and once you are ready to disclose the information above move to higher volumes.
The very basic company info on street adress, name of CEO and country of registration (/jurisdiction) has to be publicly available in the "about us" section if you want to be trusted with (my) money. I must admit, that I feel a bit strange having to ask for this.

Regarding the disclosure of 3rd party audits I would very much appreciate you to follow the examples of bitstamp and their publication of the 3rd parties (firestartr.co) audit (https://www.bitstamp.net/s/documents/Firestartr_DD_Letter_for_Bitstamp.pdf) or the kraken.com approach (https://www.kraken.com/security/audit) or set a new standard for proof og trustworthiness yourself.

additional questions:

As I will not be able to meet your representative (name?) at the bitcoin2014.com conference, you will be my sole source of information for the time being.

general:
Why are you not publishing any names at all, while referring to the outstanding expertise and qualification of your team?
from your website:

Our team is composed of specialists with tremendous experience in their fields and graduates from some of the top schools in the world including MIT, Harvard, McGill and Bordeaux.

practical:
As you have your bank accounts inside the EU, does this mean that you don´t charge deposit fees for sepa deposits denominated in EUR as the banks don´t charge any fees on these transactions?

all the best from vienna,

HerrAndreas.

[hitbtc]

Thank you for your reply.

Dear HerrAndreas,

Thank you for your interest in our company! We are trying to be a public company and are working on this matter. As we have previously said we will publish more public information step by step. This information can also be obtained during the compliance procedure.

As regards the fee:
there's no fee for the deposits made in EUR within SEPA zone. Outside SEPA - 6.00 €.

More information on "hitbtc" fees can be found in the following section: https://hitbtc.com/fees-and-limits.

Thank you for choosing our service,
The "hitbtc" team

[angelamerkel]

For KYC it is required:

"A letter from the bank branch where you have opened the account which confirms that you are the owner of the account (including a reference to your passport number or any other form of acceptable photo identification). The letter should indicate the name of your bank, the address of your branch, the date, the name of the teller who drafted the letter, and the telephone address where this teller can be reached. A sample letter is provided here. https://hitbtc.com/sample_letter.pdf"

Are you serious? Sorry the site looks great so far, but I never encoutered this before! All the other money transmitters ask for ID and proof of residence and a bank statement!  This is really unique. Could you explain this!

[HerrAndreas]

For KYC it is required:

"A letter from the bank branch where you have opened the account which confirms that you are the owner of the account (including a reference to your passport number or any other form of acceptable photo identification). The letter should indicate the name of your bank, the address of your branch, the date, the name of the teller who drafted the letter, and the telephone address where this teller can be reached. A sample letter is provided here. https://hitbtc.com/sample_letter.pdf"

Are you serious? Sorry the site looks great so far, but I never encoutered this before! All the other money transmitters ask for ID and proof of residence and a bank statement!  This is really unique. Could you explain this!

it´s not entirely unique. at least it wasn´t.
I went through that procedure to verify at gox...

but be reminded that this is not per se an indicator of fishiness. It could also point the other way and you are asked for verification before you deposit and not about one week after you hit some secret limits like at stamp.

[hitbtc]

For KYC it is required:

"A letter from the bank branch where you have opened the account which confirms that you are the owner of the account (including a reference to your passport number or any other form of acceptable photo identification). The letter should indicate the name of your bank, the address of your branch, the date, the name of the teller who drafted the letter, and the telephone address where this teller can be reached. A sample letter is provided here. https://hitbtc.com/sample_letter.pdf"

Are you serious? Sorry the site looks great so far, but I never encoutered this before! All the other money transmitters ask for ID and proof of residence and a bank statement!  This is really unique. Could you explain this!

Dear angelamerkel,

We are asking not only for this letter, but also for a color scan of the identification referenced by the teller (bank).
Please consider that we also reserve a right to call a bank for verification.

Thank you for choosing our service,
The "hitbtc" team

[C. Bergmann]

Hey HitBTC: Is your Euro-Volume real? I just wonder cause it doesn't behave organic. It's about 1150 everyday for one or two weeks. If I look at kraken or bitcoin.de I see the volume going up and down, going under 500 on weak, boring days and raising over 1000 or 1500 on days with price action. Every volume of every exchange behaves like this, but hitBTC has 11xx btc all day.

[angelamerkel]

Dear angelamerkel,

We are asking not only for this letter, but also for a color scan of the identification referenced by the teller (bank).
Please consider that we also reserve a right to call a bank for verification.

Thank you for choosing our service,
The "hitbtc" team

Thank you for your quick reply. I'm ok with providing my ID and details about my bank, like telephone number and bank statements. But having to hand in this letter is really very strange thing to ask for.  So you demand from all your customers that they call up their bank and pay a fee for getting such a letter? I'm not going to do that. Sorry.

I also like to find out about the trading volume. Indeed a Very "organic" :-) question from C. Bergmann!

[hitbtc]

Hey HitBTC: Is your Euro-Volume real? I just wonder cause it doesn't behave organic. It's about 1150 everyday for one or two weeks. If I look at kraken or bitcoin.de I see the volume going up and down, going under 500 on weak, boring days and raising over 1000 or 1500 on days with price action. Every volume of every exchange behaves like this, but hitBTC has 11xx btc all day.

Dear C. Bergmann and angelamerkel

Hello and thank you for your interest in our trading platform and your scrutiny.
In the past few weeks we have had many new customers from Europe, so we see a strong increase in trading this currency.

Thank you for choosing our service,
The "hitbtc" team

[angelamerkel]

Ok no answer is also an answer.  So these volume numbers for the EUR/BTC exchange are fake.

[hitbtc]

Ok no answer is also an answer.  So these volume numbers for the EUR/BTC exchange are fake.

Dear angelamerkel,

We do ask all our customers to send us a letter from the bank in order to verify their accounts. Some banks provide a Standard bank letter indicating that you are the holder of an "X" account for free, in other banks you will have to pay a small fee. But please consider that after verifying your "hitbtc" account you will be able to transfer bigger amounts of the fiat currency.
Regarding your second question about the BTC/EUR volume. We can definitely say that the volume is real and we are 100% sure about it. You can even place some orders and make sure that all of them are filled. In case you don't want to place real money orders, please try our Demo mode trading.

Thank you for choosing our service,
The "hitbtc" team

[C. Bergmann]

Regarding your second question about the BTC/EUR volume. We can definitely say that the volume is real and we are 100% sure about it. You can even place some orders and make sure that all of them are filled. In case you don't want to place real money orders, please try our Demo mode trading.

Thank you for choosing our service,
The "hitbtc" team

It seems you don't understand the question.

Just look at bitcoincharts (http://bitcoincharts.com/markets/currency/EUR.html). The difference in the pattern of the volumes is obvious. All exchanges except hitbtc synchronize: high volatility, high volume; low volatility, low volume

[hitbtc]

It seems you don't understand the question.

Just look at bitcoincharts (http://bitcoincharts.com/markets/currency/EUR.html). The difference in the pattern of the volumes is obvious. All exchanges except hitbtc synchronize: high volatility, high volume; low volatility, low volume

Dear C. Bergmann, thank you for your attention!
We've double-checked everything and found no malfunctions in our exchange service.
The trading is going as per normal, users are placing bids and the orders are executing. You can also check it on any of the pairs.

Thank you for choosing our service,
The "hitbtc" team

[C. Bergmann]

Thanks for the answer - and congratulation for your stable volume.

[jhk753]

Hey Guys, I'm starting to build a ruby gem wrap up for this as I want to give it a go with a robot
https://github.com/jhk753/hitbtc_ruby

It's not for use already as completely under development, but I ran into a problem. The api limit is not documented and seems to be pretty low...
After a few test calls (maybe 30 in 1 hour) and I'm not able to access their domain from my computer...
It's an hardcore api limit, maybe to prevent DDOS, but you need to do something about it.

thanks

[hitbtc]

Hey Guys, I'm starting to build a ruby gem wrap up for this as I want to give it a go with a robot
https://github.com/jhk753/hitbtc_ruby

It's not for use already as completely under development, but I ran into a problem. The api limit is not documented and seems to be pretty low...
After a few test calls (maybe 30 in 1 hour) and I'm not able to access their domain from my computer...
It's an hardcore api limit, maybe to prevent DDOS, but you need to do something about it.

thanks

Dear jhk753, thank you for your interest in our platform!
At that moment we are implementing an Anti-DDOS protection on our Servers and the DNS settings will be updated within a few hours.
There's no restriction on the side of platform, so please try again later.

Thank you for discovering such an issue! If the problem still persists in some hours, please contact us here or using the Support form, so we can see into a matter.

Thank you for choosing our service,
The "hitbtc" team

[angelamerkel]

The volume numbers are ok. It just seems to me that most of the trades are performed by self matching bots, who might run on very low commission.  That these trades are only performed to boost volume is just speculation.  Anyway the site seems to be good: fast SEPA deposits, EUR/USD exchanges, instant cashouts, good GUI, very good API.

[jhk753]

Hey do you also get a bad request at this URL: https://api.hitbtc.com/

What's happening, still working on the API an crashed twice in one day. Trading api was working fine until I get only bad request from my calls

[edit] got back to normal after a 15 min interuption [/edit]

[jhk753]

Okay guys, I need testers on the ruby api wrapper!

https://github.com/jhk753/hitbtc_ruby

Let me know what you think

[poordeveloper]

How long does it take to process EUR withdrawals? Are they SEPA transfers?

[hitbtc]

How long does it take to process EUR withdrawals? Are they SEPA transfers?

Dear poordeveloper,

Withdrawals in EUR usually take 1-5 business days. SEPA withdrawals - 1-3 business days.
SEPA now consists of 34 countries, so the withdrawal will be made within this zone if your country is a part of SEPA.

Thank you for choosing our service,
The "hitbtc" team