www.BITSTAMP.net Bitcoin exchange site for USD/BTC

[barwizi]

how long is account verification taking?

Ignore the other response, by Kumpel... So much bullshit and FUD in here.

Account *verification* once all documents are submitted takes less than a week usually.

And about the additional AML/KYC questions: it seems you get a set of additional questions when you make large withdrawals or deposits. A number of users already said that, once you answer them, transfers go out quick (within a few days at most). If, on the other hand, you signed up on the exchange with a fake name, well... then it might take a bit longer

Thanks

The withdrawal delays do raise questions, i hope it all works out coz i'm looking to find a new home for my trading. Recent events have me moving away from other exchanges that are showing the same symptoms as gox had.

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[Kumpel]

how long is account verification taking?

Ignore the other response, by Kumpel... So much bullshit and FUD in here.

Account *verification* once all documents are submitted takes less than a week usually.

And about the additional AML/KYC questions: it seems you get a set of additional questions when you make large withdrawals or deposits. A number of users already said that, once you answer them, transfers go out quick (within a few days at most). If, on the other hand, you signed up on the exchange with a fake name, well... then it might take a bit longer

Excuse me, why should my response be ignored? I signed up and got verified (photo ID, bank acc in my name) with my real name. I am waiting now more, not less, than a week for some obscure in-transparent KYC crap. To me it looks like bitstamp doesn't want to pay, nothing else. This stands until I see my money in my account. 

[oda.krell]

how long is account verification taking?

Ignore the other response, by Kumpel... So much bullshit and FUD in here.

Account *verification* once all documents are submitted takes less than a week usually.

And about the additional AML/KYC questions: it seems you get a set of additional questions when you make large withdrawals or deposits. A number of users already said that, once you answer them, transfers go out quick (within a few days at most). If, on the other hand, you signed up on the exchange with a fake name, well... then it might take a bit longer

Excuse me, why should my response be ignored? I signed up and got verified (photo ID, bank acc in my name) with my real name. I am waiting now more, not less, than a week for some obscure in-transparent KYC crap. To me it looks like bitstamp doesn't want to pay, nothing else. This stands until I see my money in my account.  

Well, I admit I didn't take your case entirely serious because so far I can't even tell if (and how) you submitted answers to the additional KYC questions. On the previous page I got the impression you were making a point about how annoyed you are by those questions, considering that you already submitted your passport etc., so I'm not sure if you say you answered them.

So I'll try to be fair: You have a verified account, you wanted to withdraw some money, you got the additional questionnaire, you answered that questionnaire, and you're still not getting any response. Is that correct?

[barwizi]

incessant delays are what i am looking to avoid. the industry and price move around a lot and having funds stuck in limbo is not at all beneficial. Also there is mention that these KYC questions are also asked when you transact purely in bitcoin, is this true?

[Kumpel]

Well, I admit I didn't take your case entirely serious because so far I can't even tell if (and how) you submitted answers to the additional KYC questions. On the previous page I got the impression you were making a point about how annoyed you are by those questions, considering that you already submitted your passport etc., so I'm not sure if you say you answered them.

So I'll try to be fair: You have a verified account, you wanted to withdraw some money, you got the additional questionnaire, you answered that questionnaire, and you're still not getting any response. Is that correct?

Indeed, I found the KYC-program annoying. You are also correct with your further assumptions, I hold a long verified bitstamp account and answered the six KYC questions when they were sent to me through their ticket system. So currently I have to assume that in some cases they release money, in others not. Unfortunately, the only case I can verify is mine and my withdrawal is still unprocessed. For you the situation seems to look very different.

incessant delays are what i am looking to avoid. the industry and price move around a lot and having funds stuck in limbo is not at all beneficial. Also there is mention that these KYC questions are also asked when you transact purely in bitcoin, is this true?

My btc transfers (in the process of removing all my btc from bitstamp) went all through, without any delay. The value was comparable to the USD transfer in question.

[Rub3n]

Waiting for verification The dutch exchanges are taking forever, i need that sepa!

[oda.krell]

Well, I admit I didn't take your case entirely serious because so far I can't even tell if (and how) you submitted answers to the additional KYC questions. On the previous page I got the impression you were making a point about how annoyed you are by those questions, considering that you already submitted your passport etc., so I'm not sure if you say you answered them.

So I'll try to be fair: You have a verified account, you wanted to withdraw some money, you got the additional questionnaire, you answered that questionnaire, and you're still not getting any response. Is that correct?

Indeed, I found the KYC-program annoying. You are also correct with your further assumptions, I hold a long verified bitstamp account and answered the six KYC questions when they were sent to me through their ticket system. So currently I have to assume that in some cases they release money, in others not. Unfortunately, the only case I can verify is mine and my withdrawal is still unprocessed. For you the situation seems to look very different.

Alright, I see. If that's the case, that you submitted all the required info and your withdrawal still isn't getting through, and there's not additional details you aren't mentioning, like MissPiggy above who thought it was a clever idea to sign up with a fake name, then a) I'm sorry to hear your funds are in limbo, b) want to mention, for completeness sake, that I belong to the group of people that for whome large withdrawals went out fast so far -- I mention this, because I don't see reasons to conclude they have a cash flow problem yet, like mtgox did, and c) would also like to hear how your situation resolves, as it's never good news to hear that someone's money is stuck. Ideally, someone from Bitstamp would comment on this in here.

[Kumpel]

Ideally, someone from Bitstamp would comment on this in here.

That is something I would indeed welcome as well.

[barwizi]

Ideally, someone from Bitstamp would comment on this in here.

That is something I would indeed welcome as well.

+1

[dreamspark]

Can anyone explain that trade that came out of the api at $633  over 3000btc below the bids?

[solex]

Can anyone explain that trade that came out of the api at $633  over 300btc below the bids?

3,000 below the bids! Yes, explanation needed as the integrity of the trading engine is very important.

[oda.krell]

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

[F-bernanke]

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

I'm constantly peeking in this topic, expecting an answer to this very question, would guess they would come out and say what happened (or am i expecting too much?)?

[barwizi]

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

This exchange is not instilling much for confidence at the moment.

[gotmilk_]

I wrote about this trade engine glitch on their twitter page, and submitted a post on r/bitcoin. I encourage every Bitstamp customer to insist they answer this question: why did their trading engine glitch, and how do they plan to make sure it doesn't happen again?

I expect a post from them tomorow... Give them some time 

[leoragraves666]

Anyone else have a sepa transfer "in process" for days now?

[Herp-a-derp]

Anyone else have a sepa transfer "in process" for days now?

My support request has being ignored for quite some time as well.

[Neuerung]

Anyone from bitstamp to comment on this? It has been 6 days

What kind of SEPA transfer? Withdrawal, deposit? How much? Are you verified? do you have 2FA?

[northwind6]

How long is account verification taking? Anyone has recently been verified?

[barwizi]

How long is account verification taking? Anyone has recently been verified?

i've also been waiting. But now i'm alarmed by the stories of stuck funds i keep seeing posted here.