[ANN][EXCHANGE] Poloniex - Crypto Exchange with BTC/NXT

[liava]

Dear Poloniex Staff, Support team and Poloniex users!


First of all, I want to say that we aren't newbies and we definetely understand
how exchange and bitcoin network works. So don't think, that we are another user who have questions like
"Why my bitcoins aren't received in 3 seconds?"

Recently, 14 June 2017 we made a withdrawal from Poloniex but it is still "Awaiting approval".
Ticket #237515
We are a huge mining company, who always make exchange process on Poloniex for further
withdrawal bitcoins to our investors. We have 4 accounts, one of them is verificated,
while others linked to that one, which has verification.

In total more than 6 BTC are awaiting approval for more that 12 days.
http://mining.changebot.org/dashboard/share/EVGAWXIU649E3QZQ94KV8H4H2957ZEBTVXYFJGJGWSRR82DGC8
Here you can see that we mined some coins and made a transaction to the exchange.

Support team did not provide us any information about our problem, they do not even answer us!


According to the current situation we have such questions to Poloniex administration:

How long we should wait for your reply?
Why you don't reply on our tickets?
Why our withdrawal awaiting approval for such a long time?
Why you don't make any moves, when verificated user with a huge trading volume make a support ticket?
Are you so negligent with all users?
Why our investors should suffer because of you?

[1714153381]

1714153381

[1714153381]

1714153381

[pawel7777]

Reading this thread it looks like the withdrawals either go smooth or got stuck for good. Has anyone (recently) got their withdrawal issues resolved, or at least received non-generic response from support?

[chrysophylax]

Dear Poloniex Staff, Support team and Poloniex users!


First of all, I want to say that we aren't newbies and we definetely understand
how exchange and bitcoin network works. So don't think, that we are another user who have questions like
"Why my bitcoins aren't received in 3 seconds?"

Recently, 14 June 2017 we made a withdrawal from Poloniex but it is still "Awaiting approval".
Ticket #237515
We are a huge mining company, who always make exchange process on Poloniex for further
withdrawal bitcoins to our investors. We have 4 accounts, one of them is verificated,
while others linked to that one, which has verification.

In total more than 6 BTC are awaiting approval for more that 12 days.
http://mining.changebot.org/dashboard/share/EVGAWXIU649E3QZQ94KV8H4H2957ZEBTVXYFJGJGWSRR82DGC8
Here you can see that we mined some coins and made a transaction to the exchange.

Support team did not provide us any information about our problem, they do not even answer us!


According to the current situation we have such questions to Poloniex administration:

How long we should wait for your reply?
Why you don't reply on our tickets?
Why our withdrawal awaiting approval for such a long time?
Why you don't make any moves, when verificated user with a huge trading volume make a support ticket?
Are you so negligent with all users?
Why our investors should suffer because of you?

with all the issues that poloniex have currently ... change ...

change exchange ... we have ... and being miners ourselves - we cannot afford to wait such ridiculously long times for transfers and withdrawals ...

bittrex has the 'lab' function also - where you can autosell coins ( which we DONT do - but thought i would mention anyway ) - so that an immediate exchange to btc is easily achieved and realization of your mining efforts are made very quickly ...

we work differently with the coins mined - as we trade them all using our ( currently being built ) back end trade system - as we dont believe in dumping mined coins ...

either way - you seem to have a nice system in play there - so it would be a shame to ruin it by using an exchange that delays payouts ... poloniex used to be ( and still are when they get over this bump ) one of the major players in the exchange business ... but things have been going wrong for too long for it to be just a 'influx of connections' ...

when they settle and fix their issues - go back - if you want to ...

#crysx

[chrysophylax]

Reading this thread it looks like the withdrawals either go smooth or got stuck for good. Has anyone (recently) got their withdrawal issues resolved, or at least received non-generic response from support?

we have ...

it took a while - but they went through eventually ...

for an enterprise - the time frame for the resolve is unsuitable though ... especially a mining / investment / trading enterprise like ours ...

#crysx

[Nagamas]

Dear .......>

Our Support Rep has indicated that your Ticket (#272678) has been Resolved.

If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.

Sincerely,
Poloniex Support Team
.........

THANK YOU POLONIEX FOR YOUR QUICK ACTION in 3 hours SOLVE MY PROBLEM IN LTC ,Complete ERROR before....NOW LTC already in my saving address.

[badream]

Dear .......>

Our Support Rep has indicated that your Ticket (#272678) has been Resolved.

If you believe that the ticket has not been resolved, please reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.

Sincerely,
Poloniex Support Team
.........

THANK YOU POLONIEX FOR YOUR QUICK ACTION in 3 hours SOLVE MY PROBLEM IN LTC ,Complete ERROR before....NOW LTC already in my saving address.

I've never seen someone creating a new account just to share his positive solution while everyone else is still waiting till days/weeks...

Not suspicious at all...

[TrueCryptonaire]

I wonder if the people having troubles with Poloniex are using coins that have been money laundered...?
An exchange is responsible of making sure the money is not used in illegal activities.

[elton123]

It has been 3 days since I contacted John Brown on skype and submitted ticket #263696. No response about ticket . My account was hacked 80k usd value gone and poloniex offers no reply other than they had froze the account immediately after they detected it. This is an outrage that an account is hacked out thisamount of money and not 1single person from staff has contacted me. John on skype said he would forward immediately yet nothing.

TICKET #263696

2 factor auth?

How did you notice it got hacked at first?

[Nesp]

Bye Polo. Was using you for like 4 years.
Now i advice anyone i know not to touch that stinky pile of altcoins. Even yobit have better service.

[aesma]

My problem was solved without my ticket being taken up so I have closed it to help out those still waiting.

[Stig_AYE]

Polonix appropriated 0.7 BTC when I tried to take them off. Now the transaction is hanging with the status of "Awaiting Approval". The tech support has been silent for a month already. # 216092

Isn't what mostly happened here was the too-long confirmation, not the "awaiting approval"? Maybe this is stupid, but it's not hurt to.make sure, have you tried "approving" the Withdrawal from your email?

1) transaction
https://preview.ibb.co/eeJMtQ/image.jpg
2) ticket
https://preview.ibb.co/eCinYQ/2.jpg
3) email
https://image.ibb.co/jg17YQ/image.jpg

[pawel7777]

Polo finally got on twitter... just to say they won't participate in Stellar 'airdrop' distribution. Funny how they kept quiet pre snapshot block. They rather keep it to themselves.

https://twitter.com/Poloniex/status/879511304075083781

1/2 - It is not clear to us why Stellar included our name on their site as participants in the 6/27 giveaway.

2/2 - This was done without our consent. We did not agree to participate nor do we possess the STR for this giveaway.

Stellar's reply:

https://twitter.com/StellarOrg/status/879554489874653185

Re: the poloniex confusion. It was our understanding @poloniex was participating. We are confirming with them. Regardless they still can.

[konstryktor777]

Poloniex check tiket #246348

[Fishmaster42]

Polo dealing with BCN community in a very professional way. I would have liked the 7 coins you shit on and delisted to have the option of the big yellow banner and some communication prior. Im actually astonished to see you guys act like human being for once.

[pokemail4me]

Polo finally got on twitter... just to say they won't participate in Stellar 'airdrop' distribution. Funny how they kept quiet pre snapshot block. They rather keep it to themselves.

https://twitter.com/Poloniex/status/879511304075083781

1/2 - It is not clear to us why Stellar included our name on their site as participants in the 6/27 giveaway.

2/2 - This was done without our consent. We did not agree to participate nor do we possess the STR for this giveaway.

Stellar's reply:

https://twitter.com/StellarOrg/status/879554489874653185

Re: the poloniex confusion. It was our understanding @poloniex was participating. We are confirming with them. Regardless they still can.

this is a definite proof that they are a scam

[Namiks]

"Trust has to be built. I will operate Poloniex with honesty and integrity and be as transparent as possible when answering your questions. I believe this is the only true way to earn trust."

Poloniex is operated in the exact opposite way.

[alex771]

Dear Poloniex Staff, Support team and Poloniex users!


First of all, I want to say that we aren't newbies and we definetely understand
how exchange and bitcoin network works. So don't think, that we are another user who have questions like
"Why my bitcoins aren't received in 3 seconds?"

Recently, 14 June 2017 we made a withdrawal from Poloniex but it is still "Awaiting approval".
Ticket #237515
We are a huge mining company, who always make exchange process on Poloniex for further
withdrawal bitcoins to our investors. We have 4 accounts, one of them is verificated,
while others linked to that one, which has verification.

In total more than 6 BTC are awaiting approval for more that 12 days.
http://mining.changebot.org/dashboard/share/EVGAWXIU649E3QZQ94KV8H4H2957ZEBTVXYFJGJGWSRR82DGC8
Here you can see that we mined some coins and made a transaction to the exchange.

Support team did not provide us any information about our problem, they do not even answer us!


According to the current situation we have such questions to Poloniex administration:

How long we should wait for your reply?
Why you don't reply on our tickets?
Why our withdrawal awaiting approval for such a long time?
Why you don't make any moves, when verificated user with a huge trading volume make a support ticket?
Are you so negligent with all users?
Why our investors should suffer because of you?

POLO don't like miners / they don't want work with miners ...you can use other wallets...POLO for traders-they said

[Ale88]

Is there any Poloniex staff on this topic? I've been waiting for the Level 2 Verification since May, I opened a ticket on May 16 and still no answer.

I have to withdraw and of course I have problems because of the 2k daily limit, I don't wanna pay the same fees multiples times!

[cesmak]

No there is no poloniex staff here, they deal with users problems, only with their ticketing system.

[pokemail4me]

No there is no poloniex staff here, they deal with users problems, only with their ticketing system.

"they deal with users problems"

lol. no they don't