Newar
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https://gliph.me/hUF
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February 10, 2015, 03:23:21 PM |
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What I don't understand: The rigs connect to betarigs. So betarigs knows exactly when a rig is responsive to the site. Why can the betarigs site not keep track of whether or not the rigs are connected to the site? And publish that info? Heck, even have an "auto extend" function.
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No Gods or Kings. Only Bitcoin
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carm
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February 10, 2015, 03:34:01 PM |
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Heck, even have an "auto extend" function.
+1 |
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LeMiner
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Activity: 139
Merit: 10
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February 10, 2015, 03:49:01 PM |
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Rig owners should extend for the downtime, that's at least what I'll be doing so my renters don't have to file tickets. Kind of a messy situation.....
I would, if I could see the hash rate charts, but they are gone. I believe they'll be back up once the site starts running again as well. (they were before) |
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LeMiner
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Activity: 139
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February 10, 2015, 03:50:25 PM |
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Rig owners should extend for the downtime, that's at least what I'll be doing so my renters don't have to file tickets. Kind of a messy situation.....
I'll be extending down time to renters, any idea how much time they've lost so far? I've been aware of the outage for about 3 hours. Edit: Would be nice to pause rental timers - in the event when the hosts stratum proxy goes out. @mrbodz - What can be done about the timers that continue burning our renters BTC? Not sure exactly how long it's been. But I think the charts will come back up once Betarigs starts working again. |
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mavericklm
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February 10, 2015, 05:13:05 PM |
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''9 minutes ago : We are currently experiencing issues with our proxy servers. This is causing most if not all Rigs to be "offline" If a rig you are renting has gone offline, please open a ticket and let us know. We are working to fix this issue ASAP.''
added 6h to my rental, soon will be 7h
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suchmoon
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Activity: 3654
Merit: 8922
https://bpip.org
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February 10, 2015, 08:45:50 PM |
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Is this website issue also causing all rigs to be shown as rented out? I'm not sure I understand how "packet loss" can do that.
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mrbodz
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February 10, 2015, 08:57:48 PM |
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Is this website issue also causing all rigs to be shown as rented out? I'm not sure I understand how "packet loss" can do that.
The packet loss meant that we had to move server's since our current provider has given us 6-10 days to get it fixed. So we're in the middle of that migration to move elsewhere. (More like 75%. Rig's are now going to come online soon) Ahmed |
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mrbodz
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February 10, 2015, 09:23:17 PM |
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we havent stolen anything. We dont have the ability to steal anything sorry to say. We can provide full logs upon request for any rig and its associated rentals.
the reason why your rig is connected but showing as offline is because the site cronjob's are still updating from the move. When its done it will show as online and rented if it is. For now it isnt hashing on anything but it is connected
Ahmed
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mike9
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February 10, 2015, 10:01:57 PM
Last edit: February 10, 2015, 11:29:02 PM by mike9 |
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Betarigs was my highest priority pool. You gave me the ability to take my rig offline and failover to my primary pool when I wanted. Or go online and make my rig available for renting while I mined at my primary pool until you found me a renter - at which time you'd go alive.
Here, my rig was offline and not available for rent - YET betarigs went alive, causing my miners to switch from my primary pool to betarigs. ..to an unrented rig, just rejects. Stolen maybe a strong word, but your error caused my miners to mine to an effectively dead pool. [Edit: for between 5-6 hours]
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mrbodz
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February 10, 2015, 10:05:40 PM |
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The way this upgrade was done. If the rig was rented then as the rental's we're re-added to the new system then the port would open up and it would connect the miner's to the renter's pool. This was neccesary in order to get all the rental's going again.
The system is now back online with the old server's being used at the moment. With the new one ready and waiting for DNS to be switched. I wll be giving 30 minutes to ensure that everything is working okay before i switch the DNS and this migration will be complete.
I'm very sorry to everyone for this emergency maintenance caused by packet loss issues at our hosting provider forcing us to move our system elsewhere. As a goodwill gesture for both our renter's and rig owner's there will be 0 fees on the site from the moment DNS is switched. until monday morning GMT.
Ahmed
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DoubleDD
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February 11, 2015, 12:55:15 AM |
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The way this upgrade was done. If the rig was rented then as the rental's we're re-added to the new system then the port would open up and it would connect the miner's to the renter's pool. This was neccesary in order to get all the rental's going again.
The system is now back online with the old server's being used at the moment. With the new one ready and waiting for DNS to be switched. I wll be giving 30 minutes to ensure that everything is working okay before i switch the DNS and this migration will be complete.
I'm very sorry to everyone for this emergency maintenance caused by packet loss issues at our hosting provider forcing us to move our system elsewhere. As a goodwill gesture for both our renter's and rig owner's there will be 0 fees on the site from the moment DNS is switched. until monday morning GMT.
Ahmed
How do we deal with our rig rentals. Do we extend rentals? if so, when exactly did the system fail so I can ensure I my renters are compensated correctly. |
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carm
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Activity: 14
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February 11, 2015, 01:18:20 AM |
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The way this upgrade was done. If the rig was rented then as the rental's we're re-added to the new system then the port would open up and it would connect the miner's to the renter's pool. This was neccesary in order to get all the rental's going again.
The system is now back online with the old server's being used at the moment. With the new one ready and waiting for DNS to be switched. I wll be giving 30 minutes to ensure that everything is working okay before i switch the DNS and this migration will be complete.
I'm very sorry to everyone for this emergency maintenance caused by packet loss issues at our hosting provider forcing us to move our system elsewhere. As a goodwill gesture for both our renter's and rig owner's there will be 0 fees on the site from the moment DNS is switched. until monday morning GMT.
Ahmed
How do we deal with our rig rentals. Do we extend rentals? if so, when exactly did the system fail so I can ensure I my renters are compensated correctly. 1 rental reverted back a few hours. Another rental reverted back to the first day - which was 7 days ago. I can't honor all 7 days again, this problem began 24 hours ago. How do I move forward, without disturbing my customer? They're a regular, I'm sure they'll understand, but be disappointed none the less. Edit: Anyone able to get http://backup1.betarigs.com/ working yet? |
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suchmoon
Legendary
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Activity: 3654
Merit: 8922
https://bpip.org
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February 11, 2015, 01:26:55 AM |
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The way this upgrade was done. If the rig was rented then as the rental's we're re-added to the new system then the port would open up and it would connect the miner's to the renter's pool. This was neccesary in order to get all the rental's going again.
The system is now back online with the old server's being used at the moment. With the new one ready and waiting for DNS to be switched. I wll be giving 30 minutes to ensure that everything is working okay before i switch the DNS and this migration will be complete.
I'm very sorry to everyone for this emergency maintenance caused by packet loss issues at our hosting provider forcing us to move our system elsewhere. As a goodwill gesture for both our renter's and rig owner's there will be 0 fees on the site from the moment DNS is switched. until monday morning GMT.
Ahmed
Ahmed, I'm sorry to say, but you're thoroughly full of shit. Why don't you explain what exactly is happening. Restored some old backup? I don't get why some of my rentals are set back by 2-3 days, and it looks like I'm not alone. This is not about lost packets, not about DNS, or some other excuse you're waffling here. You should shut it down, including stratum servers and don't start until it's restored to where the problem started, not some random point in the past. If you can't do that, cancel the rentals and start over. Deal with your renters out of your pocket, not at the expense of rig owners, since you already collected their payments. Discount on fees is not going to cover 3 days worth of revenue for me. |
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carm
Newbie
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Activity: 14
Merit: 0
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February 11, 2015, 01:28:44 AM |
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The way this upgrade was done. If the rig was rented then as the rental's we're re-added to the new system then the port would open up and it would connect the miner's to the renter's pool. This was neccesary in order to get all the rental's going again.
The system is now back online with the old server's being used at the moment. With the new one ready and waiting for DNS to be switched. I wll be giving 30 minutes to ensure that everything is working okay before i switch the DNS and this migration will be complete.
I'm very sorry to everyone for this emergency maintenance caused by packet loss issues at our hosting provider forcing us to move our system elsewhere. As a goodwill gesture for both our renter's and rig owner's there will be 0 fees on the site from the moment DNS is switched. until monday morning GMT.
Ahmed
Ahmed, I'm sorry to say, but you're thoroughly full of shit. Why don't you explain what exactly is happening. Restored some old backup? I don't get why some of my rentals are set back by 2-3 days, and it looks like I'm not alone. This is not about lost packets, not about DNS, or some other excuse you're waffling here. You should shut it down, including stratum servers and don't start until it's restored to where the problem started, not some random point in the past. If you can't do that, cancel the rentals and start over. Deal with your renters out of your pocket, not at the expense of rig owners, since you already collected their payments. Discount on fees is not going to cover 3 days worth of revenue for me. If my renters would like to reach out to for resolution outside of betarigs, please feel free to message me here. I'm unsure if messages are being sent/received currently via betarigs.com. |
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TXSteve
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February 11, 2015, 01:35:04 AM |
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I just took my rigs offline till this is sorted out, betarigs can refund the customers for lost hash and pay the rig owners for the hash they provided up to the outage. I'll be back when everything is back to normal
no big deal, just chill and let your backup pool do its job
ahmed will figure it out
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mavericklm
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February 11, 2015, 01:44:54 AM |
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you need to look at the port(s)! yes the port may have switched or changed! had to change mine
all good by my side. the graphs are still fucked but hash rate at the pool is right on track
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carm
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February 11, 2015, 01:49:33 AM |
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you need to look at the port(s)! yes the port may have switched or changed! had to change mine
all good by my side. the graphs are still fucked but hash rate at the pool is right on track
Ohhh that makes sense. Look at the ports. Ok, I see them. Ports are porting ... Maybe I should check if the IPs are being IPs? Maybe a tad more detail... underline more too. |
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mavericklm
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February 11, 2015, 01:51:19 AM |
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the ports on the beta web page and the webgui of your miners may not correspond! the port may have switched or changed is that gibberish to you?!?!? |
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mike9
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Activity: 50
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February 11, 2015, 01:53:36 AM |
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we havent stolen anything. We dont have the ability to steal anything sorry to say. We can provide full logs upon request for any rig and its associated rentals.
the reason why your rig is connected but showing as offline is because the site cronjob's are still updating from the move. When its done it will show as online and rented if it is. For now it isnt hashing on anything but it is connected
Ahmed
No, my rig was offline because I took it offline on January 28th via 'Do not allow renting of this rig' - and today, in the 'Down for Maintenance' state it was alive and hashing nothing but rejects for 5-6 hours. Rig #9239, check you logs. It wasn't rented, it wasn't available to rent. |
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