Gogo ppp
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August 09, 2015, 07:48:55 PM |
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This is the sort of thing that's scary about Cloudbet. They have no problem offering the highest limits for btc books in many cases, and indeed, for any book anywhere, yet they can't afford to keep all shifts covered with a cs person? And can't respond to posts in their thread on bitcointalk and/or emails sent to their cs, within a reasonable amount of time? The other scary thing is that it can take up to 24 hours to get paid. The excuse for this is that they sometimes need to refill their hotwallet from their coldwallet. That's fine, but I've asked a few times if they can explain to me how that can take 24 hours, and I never get a response. An hour perhaps is acceptable for this. How difficult is it to take care of this? So the question to me is, are they scrambling to come up with bitcoins to refill the wallet? Because I can't think of a legitimate reason to take more than an hour or so. (Technically, it can be accomplished in minutes).
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Activity: 3864
Merit: 1061
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August 09, 2015, 07:51:08 PM |
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The excuse for this is that they sometimes need to refill their hotwallet from their coldwallet. I must have missed this in their thread. Did they post that or tell you by PM/email?
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Rating Place (OP)
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Activity: 3864
Merit: 1061
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August 09, 2015, 07:53:05 PM |
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Cloudbet - When you see the concerns above, can you reply. Thanks
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nikona
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August 09, 2015, 07:55:02 PM |
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I think you're right. They take large bets but their customer service is poor. It doesn't make a lot of sense. I can see that from a small shop without a lot of employees but a bigger shop should be replying in a timely manner. That said, they have always replied to my PMs quickly. Even if its a small shop, there is no reason not to reply to the accusations that exist on their thread, specially when they have been online and have seen all the posts. As for the delay, if thats something they are not good at, they shouldn't be regarded as being one of the best casinos.
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Rating Place (OP)
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Activity: 3864
Merit: 1061
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August 09, 2015, 07:56:23 PM |
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I think you're right. They take large bets but their customer service is poor. It doesn't make a lot of sense. I can see that from a small shop without a lot of employees but a bigger shop should be replying in a timely manner. That said, they have always replied to my PMs quickly. Even if its a small shop, there is no reason not to reply to the accusations that exist on their thread, specially when they have been online and have seen all the posts. As for the delay, if thats something they are not good at, they shouldn't be regarded as being one of the best casinos. Good points. I'll shoot them a PM.
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Gogo ppp
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Activity: 1078
Merit: 1000
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August 09, 2015, 07:58:32 PM |
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The excuse for this is that they sometimes need to refill their hotwallet from their coldwallet. I must have missed this in their thread. Did they post that or tell you by PM/email? Not related to the Reddit thread. Just response I've gotten when withdrawal was slow. Also pretty sure they've mentioned that in their threads here and elsewhere when payments were slow.
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Cloudbet
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Cloudbet | Best Bitcoin Gambling Site Since 2013
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August 10, 2015, 06:43:44 AM |
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Hi all, The staff member responsible for that contest does not work over the weekend, and the winner of the competition wrote to us on Friday evening. Relax - they will be paid in full. Wow, you try and give people prizes and they can't wait until Monday! Regards, Cloudbet
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Cloudbet
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Cloudbet | Best Bitcoin Gambling Site Since 2013
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August 10, 2015, 06:48:45 AM |
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I think you're right. They take large bets but their customer service is poor. It doesn't make a lot of sense. I can see that from a small shop without a lot of employees but a bigger shop should be replying in a timely manner. That said, they have always been quick to reply to PMs that I have sent to them. Our customer service team is available 24/7. That said, we are growing in customers quickly, and are also expanding our customer support teams. We are in the process of onboarding 2x new customer support teams so our email response time will drop markedly, along with the addition of live chat in coming months. Cheers, Cloudbet
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Cloudbet
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Cloudbet | Best Bitcoin Gambling Site Since 2013
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August 10, 2015, 07:04:34 AM |
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This is the sort of thing that's scary about Cloudbet.
They have no problem offering the highest limits for btc books in many cases, and indeed, for any book anywhere, yet they can't afford to keep all shifts covered with a cs person? And can't respond to posts in their thread on bitcointalk and/or emails sent to their cs, within a reasonable amount of time?
The other scary thing is that it can take up to 24 hours to get paid. The excuse for this is that they sometimes need to refill their hotwallet from their coldwallet. That's fine, but I've asked a few times if they can explain to me how that can take 24 hours, and I never get a response. An hour perhaps is acceptable for this. How difficult is it to take care of this? So the question to me is, are they scrambling to come up with bitcoins to refill the wallet? Because I can't think of a legitimate reason to take more than an hour or so. (Technically, it can be accomplished in minutes).
Hi Gogo ppp, Thanks for your post. Firstly, we have previously posted a link to a wallet with 1000 BTC as proof of funds. Please see here: Wallet address: 1A1oVtMjoyeUL5jAm3LzjTK61na8nRbDQs Bitcoin signed message: cloudbet.com cbet.ly/1uJ1mhj
Signature: G9KBtjpoOpFNHvVCR+Gimbf3a62rX50+K3fHeZK2BHNGNAJLm4jL1ShrYo5iyjKG0gFn846f0rxo
Our customer support staff do not have access to funds in cold storage - only our senior management do. We always, always, always process withdrawals within 24 hours. Most - very close to all - withdrawals happen much more quickly. At present we are processing >97% of withdrawals within 15 minutes. For large withdrawals, we always have an element of manual oversight and even then they are always processed within 24 hours. Please let us know if there is anything else we can help with. Cheers, Cloudbet
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Rating Place (OP)
Legendary
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Merit: 1061
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August 10, 2015, 06:42:25 PM |
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Cloudbet - Thanks for the reply. It eases the mind of us players.
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Rating Place (OP)
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Activity: 3864
Merit: 1061
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August 11, 2015, 05:17:31 AM |
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bitcasino.io/sportsbook - Casino that just opened up a sportsbook. Bitcasino.io Debuts Sportsbook, 20,000 mBTC Competition Massimo Leung August 4, 2015 Montenegro-based BitCasino.io, a licensed and regulated online Bitcoin-only casino gaming operator, has announced the launch of its sportsbook for the new English Premiership football season commencing 8th August 2015.
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fox19891989
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August 11, 2015, 05:25:52 AM |
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How about cloudbet, I have seen so many complaints about that, the nearest case is that a guy said CB cancelled his bet and claimed CB is a scam, but actually the match result of his bet was retirement, it is very normal to cancel tennis retirement bets, so I re-consider CB again, I wanna do more research on CB cause their odds are highest, tennis betting only has very low 5% margin there, much lower than other casinos' 7%-10% margin.
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Rating Place (OP)
Legendary
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Activity: 3864
Merit: 1061
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August 11, 2015, 05:44:13 AM |
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How about cloudbet, I have seen so many complaints about that, the nearest case is that a guy said CB cancelled his bet and claimed CB is a scam, but actually the match result of his bet was retirement, it is very normal to cancel tennis retirement bets, so I re-consider CB again, I wanna do more research on CB cause their odds are highest, tennis betting only has very low 5% margin there, much lower than other casinos' 7%-10% margin.
I did read that in the Cloudbet thread but it looks like their rules cover retirement. Hi there As we mentioned in our email - as per our sportsbook rules, all in-play tennis bets are voided in the event of a retirement. In the bet in question, you made a live in-play tennis bet and there was a retirement, so your bets were void as per our rules. https://www.cloudbet.com/en/sportsbook_rulesQuote Live Tennis For live Tennis events the following rules apply, and will supersede those of pre-live tennis: In case of a retirement and walk over of any player all undecided bets are considered void. If a player retires all undecided bets are considered void. Every tie-break or Match tie-break counts as 1 game. Please let us know if there is anything else we can help with. Cloudbet
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viking02
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August 11, 2015, 06:00:19 AM |
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So i notice for mlb, nitrogen has a 4btc limit for ml and totals. However as it gets close to gametime, its 10 btc limits. Then when its very close to gametime, its 20btc limits. First off, if you bet the max btc allowed with 4btc, can you rebet again similar to pinnacle? Or do you have to wait for the line to move, then you can bet another 4btc. The same with when it gets to 10 btc limits and then 20btc limits. Also is there a way to bet more on the overnight limits?
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Rating Place (OP)
Legendary
Offline
Activity: 3864
Merit: 1061
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August 11, 2015, 06:16:18 AM |
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So i notice for mlb, nitrogen has a 4btc limit for ml and totals. However as it gets close to gametime, its 10 btc limits. Then when its very close to gametime, its 20btc limits. First off, if you bet the max btc allowed with 4btc, can you rebet again similar to pinnacle? Or do you have to wait for the line to move, then you can bet another 4btc. The same with when it gets to 10 btc limits and then 20btc limits. Also is there a way to bet more on the overnight limits?
They don't allow you to bet more than the limit so you can't rebet until a limit increase. I haven't tried to double pop myself, but that's what I was told by Nitrogen some time ago when I asked.
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nikona
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August 11, 2015, 09:48:37 AM |
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Seems Cloudbet cleared themselves out of it. JUst saying, but it seems like the guy who had his bet cancelled , did email cloudbet and had waited for more than 72 hours for a reply. He also seems to have bumped the cloudbet thread multiple times , and even though cloudbet had been online multiple times they didn't seem to reply. So I definitely still think Cloudbet is rated higher , even when it doesn't deserve so. On the other hand, I believe you should consider bumping up Directbet as it has probably been the most promising casino in the past few days.
I am in no way affiliated with them , but I have found directbet to be definitely much better than Cloudbet, even though I see here that cloudbet is rated higher.
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Cloudbet
Legendary
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Activity: 2338
Merit: 1122
Cloudbet | Best Bitcoin Gambling Site Since 2013
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August 11, 2015, 10:23:12 AM |
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Seems Cloudbet cleared themselves out of it. JUst saying, but it seems like the guy who had his bet cancelled , did email cloudbet and had waited for more than 72 hours for a reply. He also seems to have bumped the cloudbet thread multiple times , and even though cloudbet had been online multiple times they didn't seem to reply. So I definitely still think Cloudbet is rated higher , even when it doesn't deserve so. On the other hand, I believe you should consider bumping up Directbet as it has probably been the most promising casino in the past few days.
I am in no way affiliated with them , but I have found directbet to be definitely much better than Cloudbet, even though I see here that cloudbet is rated higher.
Hi nikona, Our customer service can be reached at support@cloudbet.com. Our team that monitors the forums at Bitcointalk is not our 24/7 customer service team. If you write to support@cloudbet.com, you will always receive a response promptly. Cheers, Cloudbet
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Cloudbet
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Activity: 2338
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Cloudbet | Best Bitcoin Gambling Site Since 2013
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August 11, 2015, 10:25:48 AM |
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Cloudbet offer 20 BTC overnights and 40 BTC on gameday for MLB sides. You are also allowed to repop.
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Rating Place (OP)
Legendary
Offline
Activity: 3864
Merit: 1061
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August 11, 2015, 05:41:21 PM |
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So i notice for mlb, nitrogen has a 4btc limit for ml and totals. However as it gets close to gametime, its 10 btc limits. Then when its very close to gametime, its 20btc limits. First off, if you bet the max btc allowed with 4btc, can you rebet again similar to pinnacle? Or do you have to wait for the line to move, then you can bet another 4btc. The same with when it gets to 10 btc limits and then 20btc limits. Also is there a way to bet more on the overnight limits?
Hey Viking, That's a great question! At the moment, you can only hit the same limit, multiple times on our entertainment lines. If you'd like to bet more on other sports, you will have to wait for the limit to increase as we get closer to game time. If you have any feedback or suggestions regarding betting limits, we'd be happy to hear it! Feel free to DM us or email support@nitrogensports.eu. All the best, Calvin
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nikona
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August 11, 2015, 05:50:01 PM |
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Seems Cloudbet cleared themselves out of it. JUst saying, but it seems like the guy who had his bet cancelled , did email cloudbet and had waited for more than 72 hours for a reply. He also seems to have bumped the cloudbet thread multiple times , and even though cloudbet had been online multiple times they didn't seem to reply. So I definitely still think Cloudbet is rated higher , even when it doesn't deserve so. On the other hand, I believe you should consider bumping up Directbet as it has probably been the most promising casino in the past few days.
I am in no way affiliated with them , but I have found directbet to be definitely much better than Cloudbet, even though I see here that cloudbet is rated higher.
Hi nikona, Our customer service can be reached at support@cloudbet.com. Our team that monitors the forums at Bitcointalk is not our 24/7 customer service team. If you write to support@cloudbet.com, you will always receive a response promptly. Cheers, Cloudbet I am not sure what promptly means to you, but tht user was compalaining upto 72 hours, 48 hours from what I remember . https://bitcointalk.org/index.php?topic=333552.msg12094167#msg12094167As for the same thing, I do remember from my personal experience that response time is really slow.
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