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Author Topic: #1 RATINGS of BITCOIN SPORTSBOOKS : poster book discussion  (Read 224932 times)
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Gogo ppp
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October 05, 2015, 09:54:57 PM
 #1501

They keep saying they are on top of it but why not update members or reply to them via CS.  The response I got after 3 days is " we will take a look and get back to you"  That is not how you respond to someone when you have their money!

Exactly.

Tech problems have nothing to do with the consistently terrible cs which many report.


Cloudbet - "A vocal minority are posting issues in that thread."

But why should anyone be reporting that it takes days to get a response?
There's a consistency to the poor cs complaints over a long period of time.
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October 05, 2015, 10:00:45 PM
 #1502

How fast are deposits and withdraws with nitrogensports?  

Instant deposit and usage for sports; poker requires some minimal confirmation for usage - don't know how much.

My experience - Withdrawals for the last few months are taking 1-2 minutes, I think once or twice longer but always no longer than 10 minutes, perhaps no longer than 5 minutes.
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October 06, 2015, 03:40:15 AM
 #1503

hey cloudbet no withdraws but its OK to deposit?  things that make me go hmmm....
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October 06, 2015, 06:00:49 AM
 #1504

Hi all

Our instant withdrawals are back - thanks for your patience and understanding.

Cheers,
Cloudbet

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October 06, 2015, 06:05:54 PM
 #1505

I appreciate the apology but I do not see anything being done about the CS.  I personally gamble a lot and feel free to look at my account for proof.  I will not be gambling anymore using your site until something is drastically done.  Please let me know when this happens or don't that is up to you!
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October 06, 2015, 06:36:10 PM
 #1506

I appreciate the apology but I do not see anything being done about the CS.  I personally gamble a lot and feel free to look at my account for proof.  I will not be gambling anymore using your site until something is drastically done.  Please let me know when this happens or don't that is up to you!

Likewise.


Peeps - Are you going to downgrade or not?
How many incidents do you need?
Look at the Cloudbet thread and read back a few pages - very consistent complaints.
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October 06, 2015, 06:38:49 PM
 #1507

I appreciate the apology but I do not see anything being done about the CS.  I personally gamble a lot and feel free to look at my account for proof.  I will not be gambling anymore using your site until something is drastically done.  Please let me know when this happens or don't that is up to you!

Likewise.


Peeps - Are you going to downgrade or not?
How many incidents do you need?
Look at the Cloudbet thread and read back a few pages - very consistent complaints.

PS - I hope Cloudbet (and all other btc books) succeed.
Cloudbet has very good odds, very high limits on some sports.

No cs and periodically slow pays are troubling though.
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October 06, 2015, 06:48:08 PM
 #1508

I appreciate the apology but I do not see anything being done about the CS.  I personally gamble a lot and feel free to look at my account for proof.  I will not be gambling anymore using your site until something is drastically done.  Please let me know when this happens or don't that is up to you!

Likewise.


Peeps - Are you going to downgrade or not?
How many incidents do you need?
Look at the Cloudbet thread and read back a few pages - very consistent complaints.

PS - I hope Cloudbet (and all other btc books) succeed.
Cloudbet has very good odds, very high limits on some sports.

No cs and periodically slow pays are troubling though.

I agree with you, if cloudbet has live support and 24/7 support, I will vote A for cloudbet, if they have stable withdrawals(100% instant withdrawals of 10 btc less withdrawal request, i can accept 1 hour delay on 10+btc cashout), I will vote A+ for them.

But I see so many complaints against them, although my experience there is super good, I will rate them for A+.
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October 06, 2015, 08:43:11 PM
 #1509

Hi all

Our instant withdrawals are back - thanks for your patience and understanding.

Cheers,
Cloudbet


My deposit says its still sending for a few days now.  Can you please help my withdraw go through.  I sent you Cloudbet a pm with my info.

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October 07, 2015, 05:29:30 AM
Last edit: October 07, 2015, 05:41:21 AM by Peeps Place
 #1510

I appreciate the apology but I do not see anything being done about the CS.  I personally gamble a lot and feel free to look at my account for proof.  I will not be gambling anymore using your site until something is drastically done.  Please let me know when this happens or don't that is up to you!

Likewise.


Peeps - Are you going to downgrade or not?
How many incidents do you need?
Look at the Cloudbet thread and read back a few pages - very consistent complaints.

gogo - Give me a day. I'm reading everything that's being posted and communicating with Cloudbet.

There will definitely be some changes this week.


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October 07, 2015, 05:32:24 AM
 #1511

Non-stop complaints of no cs for Cloudbet.

More than 24 hours and counting for a MLB bet to be graded. No response from support:

https://bitcointalk.org/index.php?topic=333552.2240

Cloudbet taking some of the largest bets on the net, yet clearly operating with only a skeleton crew.



Peeps - You've decided books which don't send withdrawals w/in 15 minutes will be downgraded.

What about sites which take more than x amount of time to grade wagers?
And which take more than x amount of time to respond to emails sent to cs?



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Re: Cloudbet.com - bitcoin sportsbook and casino | high stakes LIVE NFL and NCAA
Today at 07:42:25 AM
   
Reply with quote  #2254
Quote from: Zerocool88 on Today at 04:59:14 AM
I still have not had my bssebsll ticket graded. Is this the end of cloudbet?

Same here.

gogo- Thanks for the post. I'll contact Cloudbet now.

My feeling is that all bets in major markets should be graded within 15 minutes. Some leeway should be given on small markets and props.

Any other opinions on this from anyone?


Books should:

1) Pay withdrawals within 15 minutes;

2) Grade major market bets within 15 minutes.



What about cs response time for places without live chat?

All emails to customer support should get a reply within 24 hours.

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October 07, 2015, 05:41:04 AM
 #1512

Thanks to everyone posting experiences with Cloudbet and other books. Keep the feedback coming in.

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October 07, 2015, 08:56:54 AM
 #1513

Hi all

The vast majority of customer service requests are serviced within 24 hours. Having said that, we have been inundated with new accounts since the start of the soccer and football seasons, and have been scaling up our CS teams to support the increase in demand. We will open a new facility next week that will improve our CS response times significantly, along with a live chat facility that will be available in coming months.

Thank you for your feedback, we are most certainly acting on it.

Thanks for your continued support.

Cheers,
Cloudbet


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October 07, 2015, 03:44:11 PM
 #1514

Hi all

The vast majority of customer service requests are serviced within 24 hours. Having said that, we have been inundated with new accounts since the start of the soccer and football seasons, and have been scaling up our CS teams to support the increase in demand. We will open a new facility next week that will improve our CS response times significantly, along with a live chat facility that will be available in coming months.

Thank you for your feedback, we are most certainly acting on it.

Thanks for your continued support.

Cheers,
Cloudbet



Hi Cloudbet,

Thanks for the post. The delay in replying to email in a reasonable period has been something that has been ongoing for an unacceptable period. We are going to make a reduction at this time from "B-" to "C+".

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October 07, 2015, 03:50:51 PM
 #1515

Nitrogen upgraded from "A" to "A+". The deposits and withdrawals at Nitrogen are almost instant. Nitrogen offers reduced juice. The only thing holding back Nitrogen was live betting and that has been added.

DirectBet upgraded from "C" to "C+". My personal opinion would be to keep the grade the same but there is enough poster support to warrant an upgrade. Upgrades always go one step at a time.

Cloudbet downgraded from "B-" to "C+". The main reason for the downgrade is delayed response to email/PM. There's no reason to take longer than 24 hours.

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October 07, 2015, 03:54:16 PM
 #1516


"A" rated books
NitrogenSports A+ (2012)
Anonibet A (2011)

"B"rated books
Betcoinsports B+ (2013)
Jetwin B+ (2013)
Casinobitcoin B (2013)

"C" rated books
Cloudbet C+ (2013)
DirectBet C+ (2014)
Fairlay C (2014)
Betmoose C- (2014)
OLEBitcoin C- (2013)*
Predictious C- (2013)

"D" rated books
Premiumtradings D+ (2014))
Betbtc D (2014)


"F" rated books
Asianconnect F ....................accepting deposits but they have confiscated funds from multiple players.
Ball2Win F ..........................accepting deposits. They are under the same license as "F" book gobetgo
BetCas F ............................accepting deposits but they have confiscated funds from multiple players.
BTCBonusBook (2015).......... accepting deposits with no payout history.
Casinoco (2015)...................accepting deposits but not paying out all players.
Coindrafts F (2014)
Webetcoins F (2014
Bitbm F .............................accepting deposits but not paying out all players.
Bitcoinsport F
Bitcoinlivebets F
Coinbet F
Gobetgo F (2013)
Sportbet.im F
StakeBTC F
Blockbet F
Bitbook F

NR
altbetfair.com
betbanks.com
betinbtc.com
BetVIP - closed 6/12/15
bitcasino.io/sportsbook
bitsportsbook.org
BTCBook
Coin178.com
Flutterclub.com
lvaction.com
Planetofbets.com
tdsports.com
xbet.io


* longer accepting cash deposits

Maximum grade based upon time in business:

A - 2 years
B - 1 year
C - 3 months
D - 1 month
F - reserved for books that are scams, slow paying or stiffing players

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October 07, 2015, 04:02:39 PM
 #1517


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October 07, 2015, 04:44:11 PM
 #1518


"A" rated books
NitrogenSports A+ (2012)
Anonibet A (2011)

"B"rated books
Betcoinsports B+ (2013)
Jetwin B+ (2013)
Casinobitcoin B (2013)

"C" rated books
Cloudbet C+ (2013)
DirectBet C+ (2014)
Fairlay C (2014)
Betmoose C- (2014)
OLEBitcoin C- (2013)*
Predictious C- (2013)

"D" rated books
Premiumtradings D+ (2014))
Betbtc D (2014)


"F" rated books
Asianconnect F ....................accepting deposits but they have confiscated funds from multiple players.
Ball2Win F ..........................accepting deposits. They are under the same license as "F" book gobetgo
BetCas F ............................accepting deposits but they have confiscated funds from multiple players.
BTCBonusBook (2015).......... accepting deposits with no payout history.
Casinoco (2015)...................accepting deposits but not paying out all players.
Coindrafts F (2014)
Webetcoins F (2014
Bitbm F .............................accepting deposits but not paying out all players.
Bitcoinsport F
Bitcoinlivebets F
Coinbet F
Gobetgo F (2013)
Sportbet.im F
StakeBTC F
Blockbet F
Bitbook F

NR
altbetfair.com
betbanks.com
betinbtc.com
BetVIP - closed 6/12/15
bitcasino.io/sportsbook
bitsportsbook.org
BTCBook
Coin178.com
Flutterclub.com
lvaction.com
Planetofbets.com
tdsports.com
xbet.io


* longer accepting cash deposits

Maximum grade based upon time in business:

A - 2 years
B - 1 year
C - 3 months
D - 1 month
F - reserved for books that are scams, slow paying or stiffing players


Your rate for directbet is quite OK, and C+ is decent for them, although they have lowest odds in the industry, they still can be rated higher because of their good customer support and instant withdrawals, and no account feature is worth for C+.

I hope Cloudbet will improve their customer service so CB will be A+ very easily.
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October 07, 2015, 04:47:44 PM
 #1519

Nitrogen upgraded from "A" to "A+". The deposits and withdrawals at Nitrogen are almost instant. Nitrogen offers reduced juice. The only thing holding back Nitrogen was live betting and that has been added.

DirectBet upgraded from "C" to "C+". My personal opinion would be to keep the grade the same but there is enough poster support to warrant an upgrade. Upgrades always go one step at a time.

Cloudbet downgraded from "B-" to "C+". The main reason for the downgrade is delayed response to email/PM. There's no reason to take longer than 24 hours.


I also fully agree with nitrogen sports have A+, although i see so many complaints about their provably fair blackjack is rigged, I still think their sportsbook has second best odds in the industry, just a little lower than NO.1 odds site Cloudbet. Fast deposits&withdrawals, besides good support make them better than cloudbet, A+ is deserved.
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October 07, 2015, 05:19:07 PM
 #1520

Nitrogen upgraded from "A" to "A+". The deposits and withdrawals at Nitrogen are almost instant. Nitrogen offers reduced juice. The only thing holding back Nitrogen was live betting and that has been added.

DirectBet upgraded from "C" to "C+". My personal opinion would be to keep the grade the same but there is enough poster support to warrant an upgrade. Upgrades always go one step at a time.

Cloudbet downgraded from "B-" to "C+". The main reason for the downgrade is delayed response to email/PM. There's no reason to take longer than 24 hours.


I also fully agree with nitrogen sports have A+, although i see so many complaints about their provably fair blackjack is rigged, I still think their sportsbook has second best odds in the industry, just a little lower than NO.1 odds site Cloudbet. Fast deposits&withdrawals, besides good support make them better than cloudbet, A+ is deserved.

I did take a look into the blackjack concerns even though casino play is not included in ratings. Nitrogen has insured me that the blackjack is provably fair. There is a verify tab next to your blackjack play. I'm definitely not an expert in casino play so jump in if you have an informed opinion of provably fair.



.

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