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Author Topic: SatoshiDICE.com - The World's Most Popular Bitcoin Game  (Read 438735 times)
RealBitcoin
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January 10, 2016, 09:39:50 PM
 #3521


Of course i agree with you, nobody here (opr at least me for sure) are saying that SD is a scam....is the opposite, is a great site, but to be a great site they should imprve their support.
Is impossible for a site that want to be leader, to solve some problems and leave some other customers unsatisfacted....they should satisfy ALL customers...
If you do not do this, you cannot be a leader on gambling sites Wink
I had no answer afetr lots of mails and msgs.....i leaved SD forever for other sites....and i think i'm not the only one...

Perhaps they need to hire more customer support to satisfy all questions from customers.

"We cannot solve our problems with the same thinking we used when we created them." - Albert Einstein
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Bitcoin_Delivery
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January 11, 2016, 09:00:23 AM
 #3522


Of course i agree with you, nobody here (opr at least me for sure) are saying that SD is a scam....is the opposite, is a great site, but to be a great site they should imprve their support.
Is impossible for a site that want to be leader, to solve some problems and leave some other customers unsatisfacted....they should satisfy ALL customers...
If you do not do this, you cannot be a leader on gambling sites Wink
I had no answer afetr lots of mails and msgs.....i leaved SD forever for other sites....and i think i'm not the only one...

Perhaps they need to hire more customer support to satisfy all questions from customers.

Yes, thats can be a legit reason...probably with the actual amount of employee they can not face the amount of support request that have to solve everyday.
But i think that customer satisfaction should be the first investment that  a good company have to do, otherwise you'll finish to loose market cap vs other companies...this help also to avoid and decrease the muber of peoples that complain on the topic about "no answer", "bad support", "still waiting" ecc Wink

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January 11, 2016, 11:40:13 AM
 #3523

I deposited btc to my account but its still uncofirmed but if you look at the blockchain, its 32 confirmatio already. Whats the problem satoshi admin?

my wallet address is 1981VHsexVK5EkPkZFuhHB9oCijguh4K9k









Of course i agree with you, nobody here (opr at least me for sure) are saying that SD is a scam....is the opposite, is a great site, but to be a great site they should imprve their support.
Is impossible for a site that want to be leader, to solve some problems and leave some other customers unsatisfacted....they should satisfy ALL customers...
If you do not do this, you cannot be a leader on gambling sites Wink
I had no answer afetr lots of mails and msgs.....i leaved SD forever for other sites....and i think i'm not the only one...

Perhaps they need to hire more customer support to satisfy all questions from customers.

Yes, thats can be a legit reason...probably with the actual amount of employee they can not face the amount of support request that have to solve everyday.
But i think that customer satisfaction should be the first investment that  a good company have to do, otherwise you'll finish to loose market cap vs other companies...this help also to avoid and decrease the muber of peoples that complain on the topic about "no answer", "bad support", "still waiting" ecc Wink
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January 11, 2016, 07:37:45 PM
 #3524

I deposited btc to my account but its still uncofirmed but if you look at the blockchain, its 32 confirmatio already. Whats the problem satoshi admin?

my wallet address is 1981VHsexVK5EkPkZFuhHB9oCijguh4K9k

Did you messaged their support ? what I know from their reputation is that they have a superb site and paying honestly, do not know of recent yet though. Maybe try to contact their support for your concern.







Coinroll - Bitcoin Dice

[wzpcXiieu7wgPzi64]
Strebba90
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January 11, 2016, 08:13:17 PM
 #3525

I contact support on 01/01, pm to satoshidice-pr
No answer. The last connection on forum is 25 december. Probably they are on hollidays. I hope
MoneyShot2
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January 13, 2016, 11:13:14 AM
 #3526

I contact support on 01/01, pm to satoshidice-pr
No answer. The last connection on forum is 25 december. Probably they are on hollidays. I hope


long support times normaly guess the hollidays dont help  Undecided

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btalent60
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January 13, 2016, 04:47:28 PM
 #3527

There's long support times and then there's not replying at all...

Looks like they might be starting trying to scam people.

I have emailed them and contacted them on here via the forum and private messages numerous times now but they ignore my query.

Getting the incorrect password error for my ~0.7btc
Supercrypt
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January 14, 2016, 05:41:31 PM
 #3528

There's long support times and then there's not replying at all...

Looks like they might be starting trying to scam people.

I have emailed them and contacted them on here via the forum and private messages numerous times now but they ignore my query.

Getting the incorrect password error for my ~0.7btc

Hmm not sure if we can trust you as you are new but if its really so, I think thats not the best signs from the site, these are the usual signs before a site turns scam, so maybe be alert before deposit.


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btalent60
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January 14, 2016, 08:50:16 PM
 #3529

Yup I understand, I don't expect you to. But you've seen other people on here complaining about the same thing (apart from that 1 guy with 600btc who made it up).

To be fair, I had an issue in November which I emailed them about and never got a reply so nothing has changed really.

I just generally dislike forums, but thought I'd come on here to pester them for a reply.

Correction - they owe me 0.53btc
JayJayOnline
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January 14, 2016, 09:08:32 PM
 #3530

Incase anyone missed it, a number of us have our accounts locked down with balances on their other site, satoshicircle. I have had my balance locked for 10days and haven't gotten response, be very careful with this family of sites.
SDice_CTO
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January 15, 2016, 10:30:56 AM
 #3531

We're taking the site down in order to move the database to a faster and stronger server. It will be back later tonight!

MegaDice.com - Play games / be the bankroll Please set your password
btalent60
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January 16, 2016, 10:57:02 AM
 #3532

Hi Satoshi CTO,

My password is still showing as incorrect on the new servers.

Can you please reply to my email or PM here to resolve this?

do66a
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January 16, 2016, 02:15:11 PM
 #3533


i tried to email them at  support@satoshidice.com    but this email is invalid as i received replies like invalid email addy... it sucks!


I deposited btc to my account but its still uncofirmed but if you look at the blockchain, its 32 confirmatio already. Whats the problem satoshi admin?

my wallet address is 1981VHsexVK5EkPkZFuhHB9oCijguh4K9k

Did you messaged their support ? what I know from their reputation is that they have a superb site and paying honestly, do not know of recent yet though. Maybe try to contact their support for your concern.







SDice_CTO
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January 18, 2016, 07:41:59 PM
 #3534

We have now fixed the Satoshi Circle game and filled its hot wallet. There was an abnormal server shutdown a while back but we have finally fixed it and unlocked the accounts that became locked.

MegaDice.com - Play games / be the bankroll Please set your password
btalent60
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January 20, 2016, 10:43:11 AM
 #3535

Hi SDice_CTO,

I am still getting the same "incorrect password" error on my accounts, can you PLEASE PLEASE PLEASE
respond to my email, private message on this forum or I'm happy to upload the details on here.


Thanks
Bitcoin.Expert
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January 21, 2016, 07:51:09 AM
 #3536

my account is finally unlocked, and it seems to work fine now, ty SDice_CTO
Sir_lagsalot
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January 22, 2016, 05:02:24 AM
 #3537

Finally. My satoshidice account has been unlocked, thanks to the satoshidice steam. Best of thanks, will love to keep betting with you guys.

SDice_CTO
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January 22, 2016, 05:04:00 PM
 #3538

We're were being attacked with a DDoS but it seems we have managed to fight it off for now.

MegaDice.com - Play games / be the bankroll Please set your password
pearnapple
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January 22, 2016, 05:07:09 PM
 #3539

We're were being attacked with a DDoS but it seems we have managed to fight it off for now.
it is still loading really slaw and it does not open the website for me i guess there are still some problems, i hope that it will be fixed as soon as possible and i will be able to play it again

BTTrader
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January 22, 2016, 05:19:59 PM
 #3540

was looking forward to trying this site, noticed they dont accept my country. Any way around this?
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