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Author Topic: SatoshiDICE.com - The World's Most Popular Bitcoin Game  (Read 474381 times)
ndnh
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July 20, 2015, 02:32:53 PM
 #2741

The withdrawal system has been updated so that if a withdrawal transaction does not go through because of any new (previously unhandled) error, balance will remain synchronized. Sorry about the delay this has caused.

Hi,

I would expect you to compensate them for the losses due to the bug. Why are you ignoring that entire part?
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SatoshiDICE_PR
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July 20, 2015, 02:34:36 PM
 #2742

where can i logout and change user?

You can do this by entering an arbitrary secret in the URL. The system will put an error page that has a link for generating a new user.

slacky741
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July 20, 2015, 02:45:02 PM
 #2743

Why are you ignoring me?
waterpile
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July 20, 2015, 02:54:09 PM
 #2744

Why are you ignoring me?

well these kinds of issues takes time to answer, so its better to give them a time to respond with these matter.
SatoshiDICE_PR
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July 20, 2015, 02:57:45 PM
 #2745

hmm it seems the issues spreading to more and more slacky is particularly affected did the PR say anything :O if multiple members are reporting the same issue this could be a major signal of something much worse...

90BTC of players already lost if we count these 2 reports alone. Not everyone posts here either. It is pretty bad already. Sad

I doubt if SD will refund those who lost due to the inability to resist the betting hormone. Wink

Satoshi Dice uses three levels of storage for funds:

First, there's the hot wallet. The hot wallet funds can quickly be depleted because investors can withdraw hundreds of coins and highrollers can win equally large amounts. Both betting volume and investor activity increased recently, bringing the hot wallet to zero.

Secondly, there's a cold storage that is used to trim or fill the hot wallet. This storage was too small to fill the hot wallet during the weekend.

And third, we have an offline cold storage that can't be accessed by any admin. Access to this storage could unfortunately not be accessed during this weekend, leaving the hot wallet without funds.

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more.

Note to investors: The profit compared to the expected value for investors is still above 100% (last checked at Profit/EV: 106.7% as can be seen on http://dicesites.com/satoshidice )

slacky741
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July 20, 2015, 03:00:49 PM
 #2746

And what about the fact they aren't even filling their hot wallet when they have clearly seen that it is not full and have stated  15 minutes ago they have topped up the hot wallet. This image was just taken from the small amount of coins still left in my account. http://puu.sh/j66QV/04ae9559c2.png

They clearly don't want anyone to take out anything at the moment.
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July 20, 2015, 03:02:53 PM
 #2747

Why are you ignoring me?

well these kinds of issues takes time to answer, so its better to give them a time to respond with these matter.

There's transactions made for 100 BTC to the hot wallet. They now need a confirmation before our software considers the balance spendable. Everyone that wants to withdraw will be able to do so in a few minutes.

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July 20, 2015, 03:04:31 PM
 #2748

hmm it seems the issues spreading to more and more slacky is particularly affected did the PR say anything :O if multiple members are reporting the same issue this could be a major signal of something much worse...

90BTC of players already lost if we count these 2 reports alone. Not everyone posts here either. It is pretty bad already. Sad

I doubt if SD will refund those who lost due to the inability to resist the betting hormone. Wink

Satoshi Dice uses three levels of storage for funds:

First, there's the hot wallet. The hot wallet funds can quickly be depleted because investors can withdraw hundreds of coins and highrollers can win equally large amounts. Both betting volume and investor activity increased recently, bringing the hot wallet to zero.

Secondly, there's a cold storage that is used to trim or fill the hot wallet. This storage was too small to fill the hot wallet during the weekend.

And third, we have an offline cold storage that can't be accessed by any admin. Access to this storage could unfortunately not be accessed during this weekend, leaving the hot wallet without funds.

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more. There's also players that continued to bet and won. These people have not been in a hurry to send back any wins that they "shouldn't" have won.  Roll Eyes

Note to investors: The profit compared to the expected value for investors is still above 100% (last checked at Profit/EV: 106.7% as can be seen on http://dicesites.com/satoshidice )

The fault is on your part. When withdrawing you didn't show the appropriate message (in the least), and confused players into thinking that betting and winning is the only way forward.

Players who lost because of the bug deserves to be compensated nevertheless. Just because some players might have made a profit because of your bug, isn't a satisfactory defense.
gas7uazz
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July 20, 2015, 03:10:14 PM
 #2749

hi SD for me no have nothing ? i lost 62 brc because your hot wallet dont have nothing in 48 hours . later put 1 won 11 and wake uo and dont have nore 11 . cone on answer me i deserve your answer
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July 20, 2015, 03:18:37 PM
 #2750

hmm it seems the issues spreading to more and more slacky is particularly affected did the PR say anything :O if multiple members are reporting the same issue this could be a major signal of something much worse...

90BTC of players already lost if we count these 2 reports alone. Not everyone posts here either. It is pretty bad already. Sad

I doubt if SD will refund those who lost due to the inability to resist the betting hormone. Wink

Satoshi Dice uses three levels of storage for funds:

First, there's the hot wallet. The hot wallet funds can quickly be depleted because investors can withdraw hundreds of coins and highrollers can win equally large amounts. Both betting volume and investor activity increased recently, bringing the hot wallet to zero.

Secondly, there's a cold storage that is used to trim or fill the hot wallet. This storage was too small to fill the hot wallet during the weekend.

And third, we have an offline cold storage that can't be accessed by any admin. Access to this storage could unfortunately not be accessed during this weekend, leaving the hot wallet without funds.

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more. There's also players that continued to bet and won. These people have not been in a hurry to send back any wins that they "shouldn't" have won.  Roll Eyes

Note to investors: The profit compared to the expected value for investors is still above 100% (last checked at Profit/EV: 106.7% as can be seen on http://dicesites.com/satoshidice )

My issue is not even a hot wallet issue!!!! This was an obvious attempt to cash out my coins that ran into a glitch in your withdrawal process which dropped my available withdrawal balance by 31.17!!!! If it was just a hot wallet issue i would have waited for it to be topped up. Instead my balance was telling me i still had my total amount however my cashout balance was telling me i had 0? How do you expect me to react to this? The amount i believe your company owed me i have already deducted the winning from the bets i made after the glitch occured, i do not expect those wins on top of my initial attempt to cash out.

The fact of the matter is i deposited 20 bitcoins, and first tried to cash out at 36.79951086 which i wasn't able to as there was only 31.2 in the hotwallet at the time. This is where i ran into problems. By trying to withdraw 31.17 this had caused an error in your system and reduced my withdrawal balance so the only available funds i could withdraw was 5.62951086. By continuing my bets which i honestly felt like i had no choice other then risking losing them all, i regained a total of 13.91865035 back. I in no way regard these as extra winning on top my first win, this is why i am deducting that amount from what i feel your company owes me from my initial cashout attempt of 36.79951086 this is how i am getting the number of 22.88086051 even though i tried to cashout 36.79951086 because i was able to recoup some of my losses. I do not expect you to give me extra money on top of my initial win considering the only reason i continued to bet was because i felt i had no choice, if it was just telling me there was no funds in the hot wallet i would have waited, but no, it was telling me there were 0 funds left in my account when trying to withdraw!!

I expect to be credit 22.88086051 in losses from my initial attempt of withdrawal!

I have plenty of time on my hands and believe me i will not be walking away from this until i am credited! I have done the right thing by your company by not including my extra wins after continuing to bet as being on top of these first winnings and attempt to withdraw. So you should be doing the right thing by me. I have actually deducted these extra wins from after the glitch occured from what i believe you owe me! If my first withdrawal had have worked in the first place the extra 22.88086051 that i keep mentioning would be sitting in my account right now!! Why do you think i am not asking for 36? Or 31.17? Because i don't expect you to give me the further winnings after the glitch occurred!!

The fact that i was still able to cashout amounts higher then 31.17 gave me the ability to regain some of my losses your company screwed up, if it wasn't for me doing this i would have only been able to walk away with 5 bitcoins from my initial deposit of 20 and stood to lose 15, luckily for me i got 13.91865035 back, but this is not good enough!! DO THE RIGHT THING HERE!!!!!!
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July 20, 2015, 03:42:22 PM
 #2751

I have been documenting everything since the beginning of this bug in your site occurring and will be taking this story to coindesk if i am not compensated. Luckily i have a friend who works for them. As said previously by another member the error is on your part! Your not even acknowledging the fact that my attempt to withdraw dropped available withdrawal balance by 31.17btc , obviously this transaction caused a glitch in your system and you are not doing anything about it to compensate me. I will continue to fight this and give you the opportunity, but i am documenting everything for the time being.
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July 20, 2015, 03:59:29 PM
 #2752

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more. There's also players that continued to bet and won. These people have not been in a hurry to send back any wins that they "shouldn't" have won.  Roll Eyes


Am I reading this sentences correctly that it seems the PR of SatoshiDice seem to be mocking the players ? Whoever posted this should be fired because A huge gambling site like SatoshiDice shouldnt be using such a bad wordings like this. Basically this wordings indicates that the house had absolute zero fault on this and blame it all to the player.This "error" is in fact because of the house and the house should compensate it but rather what I am seeing is that the PR is mocking the players and blaming them.
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July 20, 2015, 04:05:34 PM
 #2753

If there are bets that you think you didnt do my guess is someone has used your account. I did notice a few pages back you posted a screenshot which had your secret address in it. Never give this out.
 Im sorry to say but i dont think you have much chance of getting this back

fk yes i see...but i have password.....if anyone here enter to my account for withdrawal need my passsword...i think... why play my 11 btc in one time? fucking idiot who enter to my account and play for loose...how much won this idiot? nothing, only give me more loose to me...now i need a new account right?

The error is most likely another bug.

The gap between Round Initiated and Round Completed, shouldn't be more than 1-5 seconds.

But in this case it took 50 minutes for the roll to happen?  Shocked


(Adding that, the previous roll is numbered #27441590 coming just before the roll number of the 11 BTC bet, (ref: https://satoshidice.com/roll/27441591), further strengthens the observation.
Generally, the player does not have the time to change that bet amount and odds that fast.)




i want to know return me this or not... come on answer me i never bet this bet !!
slacky741
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July 20, 2015, 04:22:02 PM
 #2754

We will probably have to wait another two weeks from them now to hear back from them... Oh well i have time, and i will be arguing my case over and over again.
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July 20, 2015, 05:26:35 PM
 #2755

We will probably have to wait another two weeks from them now to hear back from them... Oh well i have time, and i will be arguing my case over and over again.

Right you are!

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

<- My trust rating is a joke, due to the poor and worthless implementation of trust ratings at bitcointalk.org
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July 20, 2015, 05:47:06 PM
 #2756

We will probably have to wait another two weeks from them now to hear back from them... Oh well i have time, and i will be arguing my case over and over again.

Right you are!

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I am pretty sure they won't give SD accounts any neg rates. Something is biased the forum, that's why the most reliable dice site-dadice has -32 neg rate but others have poor services without any neg rates.
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July 20, 2015, 08:43:04 PM
 #2757

hi

i dont understand , No withdrawls , no reply from support, please whats going on with satoshidice ?


all is working for me is when i bet directly to there address (73% winning chance) 11dice5459iq2XrJqgCRvcy3ZsMLsKHxE

it send back instantly my winning but when i play on there site nothing Huh

any help?
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July 20, 2015, 09:41:24 PM
 #2758

hi,

When i click "ROLL DICE", it always show me: "failed to place bet at a time".
and every time, when i click CASHOUT my coin, it always says "your withdraw is being verified",  and failed finally.
what happened to my account?
please help me check it.
thanks!
please take a look at your support email.

Deposit address :1Nm42U6nCdL94VmJ8BZ4o6Qy2beNU1r3J8
dooglus
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July 20, 2015, 11:43:17 PM
 #2759

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I'm just catching up on this thread.

This is a tricky issue. It's pretty standard practice not to refund bets I think. Other than the 11 BTC bet nobody seems to be disputing the fact that they gambled and lost. The question is whether the site should pay for the losses from their own pocket because the bets wouldn't have been made if the withdrawal had gone through.

I think in the event that it was simply a hot wallet issue, it's pretty clear. Hot wallets run out occasionally. Players can't expect sites to refund bets made just because the hot wallet was empty. But this case is murkier. There was a bug on the site with made the players think that their coins were already lost, customer support weren't responding to emails or on this thread and so the players apparently felt like their only chance of getting their coins back was to carry on playing. I think if it was me I would have given customer support more time to respond to me, rather than continuing to play, and I don't know what the right thing would be for the site to do. I hope the site compensates the players for this bug and generally steps up its game.

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

Just-Dice                 ██             
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   1% House Edge
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July 21, 2015, 12:30:04 AM
 #2760

come on answer me my question...you give me my 11 btc or not? i dont ask the 62 btc i lost because your hot wallet is empty this weekend...ANSWER ME FOR THE 11 BTC I DONT BET WHEN I SLEEP...
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