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Author Topic: SatoshiDICE.com - The World's Most Popular Bitcoin Game  (Read 442517 times)
slacky741
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July 20, 2015, 08:12:12 AM
 #2741

I wonder if we will ever hear from them again?
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ndnh
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July 20, 2015, 08:21:58 AM
 #2742

I wonder if we will ever hear from them again?

No idea. They should check the forum once in a couple of weeks..

Started a new thread here. https://bitcointalk.org/index.php?topic=1128719.msg11922204#msg11922204

PuLa
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July 20, 2015, 10:57:31 AM
 #2743

Quote

Your balance: 0.08724972

Amount to withdraw:

Insufficient hot wallet balance. The maximum available for withdrawal right now is 9.207E-5 BTC. Our technicians have been notified about this and will make more funds available from the cold storage.
asuspc
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July 20, 2015, 10:58:46 AM
 #2744

Didn't something like this happened with a PD user few days ago? This is a very intriguing case, there must be some rational explanation for all this. Dice sites like SatoshiDice and PrimeDice need to take some steps to help prevent their users from such hackings.
SatoshiDICE_PR
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July 20, 2015, 01:36:34 PM
 #2745

We're filling the hot wallet. Please allow some minutes for the transfer to confirm and be "spendable" by our software.

SatoshiDICE_PR
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July 20, 2015, 01:42:27 PM
 #2746

The withdrawal system has been updated so that if a withdrawal transaction does not go through because of any new (previously unhandled) error, balance will remain synchronized. Sorry about the delay this has caused.

slacky741
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July 20, 2015, 01:53:38 PM
 #2747

And how are you compensating customers for their losses due to these issues? I have lost a lot! The withdrawal balance does not remain syncronized! How do you explain this? http://puu.sh/j4ByU/92d2cabd78.png

I will not be walking away from this unless i am reimbursed! I have lost a lot do to a glitch in YOUR system, why should i be losing out due to this? If that 31.17 cashout attempt had actually worked instead of bouncing and dropping my withdrawal balance i would be sitting here with my intial deposit of 20 bitcoins back in my account plus a nice amount of winning. Yet you exepect me to walk away from this and be happy you have acknowledged the bug without making it up to the customer?
SatoshiDICE_PR
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July 20, 2015, 02:05:19 PM
 #2748

And how are you compensating customers for their losses due to these issues? I have lost a lot! The withdrawal balance does not remain syncronized! How do you explain this? http://puu.sh/j4ByU/92d2cabd78.png

Please try again, we just synchronized your balance. Sorry about the delay.

slacky741
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July 20, 2015, 02:13:20 PM
 #2749

Well the 0.15 cashout worked this time. But what do you expect me to do about the amount of losses i have had. I deposited 20 bitcoins and won 36. I could then only withdraw 31.17 because of the hotwallet. This amount then bounced and dropped my withdrawal balance to 0. This was 3 nights ago, obviously due to this glitch in your system i assumed i had lost that entire amount of 31.17 and my only hope of regainging any of it back was to get my balance above 31.17 in order to cash anything out at all.

What are you going to do to compensate me for this loss? I would not have felt the need to continue betting if this cashout attempt went through in the first place! The very existence of this glitch is what made me feel like i needed to continue making bets as i was afraid i was going to lose it all as any amount in my balance above 31.17 i was just able to take out!

Do you seriously expect me to walk away from this? I have lost 22.88086051 bitcoins from my win of 36.79951086 due to the existence of this bug!
ndnh
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July 20, 2015, 02:32:53 PM
 #2750

The withdrawal system has been updated so that if a withdrawal transaction does not go through because of any new (previously unhandled) error, balance will remain synchronized. Sorry about the delay this has caused.

Hi,

I would expect you to compensate them for the losses due to the bug. Why are you ignoring that entire part?

SatoshiDICE_PR
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July 20, 2015, 02:34:36 PM
 #2751

where can i logout and change user?

You can do this by entering an arbitrary secret in the URL. The system will put an error page that has a link for generating a new user.

slacky741
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July 20, 2015, 02:45:02 PM
 #2752

Why are you ignoring me?
waterpile
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July 20, 2015, 02:54:09 PM
 #2753

Why are you ignoring me?

well these kinds of issues takes time to answer, so its better to give them a time to respond with these matter.
SatoshiDICE_PR
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July 20, 2015, 02:57:45 PM
 #2754

hmm it seems the issues spreading to more and more slacky is particularly affected did the PR say anything :O if multiple members are reporting the same issue this could be a major signal of something much worse...

90BTC of players already lost if we count these 2 reports alone. Not everyone posts here either. It is pretty bad already. Sad

I doubt if SD will refund those who lost due to the inability to resist the betting hormone. Wink

Satoshi Dice uses three levels of storage for funds:

First, there's the hot wallet. The hot wallet funds can quickly be depleted because investors can withdraw hundreds of coins and highrollers can win equally large amounts. Both betting volume and investor activity increased recently, bringing the hot wallet to zero.

Secondly, there's a cold storage that is used to trim or fill the hot wallet. This storage was too small to fill the hot wallet during the weekend.

And third, we have an offline cold storage that can't be accessed by any admin. Access to this storage could unfortunately not be accessed during this weekend, leaving the hot wallet without funds.

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more.

Note to investors: The profit compared to the expected value for investors is still above 100% (last checked at Profit/EV: 106.7% as can be seen on http://dicesites.com/satoshidice )

slacky741
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July 20, 2015, 03:00:49 PM
 #2755

And what about the fact they aren't even filling their hot wallet when they have clearly seen that it is not full and have stated  15 minutes ago they have topped up the hot wallet. This image was just taken from the small amount of coins still left in my account. http://puu.sh/j66QV/04ae9559c2.png

They clearly don't want anyone to take out anything at the moment.
SatoshiDICE_PR
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July 20, 2015, 03:02:53 PM
 #2756

Why are you ignoring me?

well these kinds of issues takes time to answer, so its better to give them a time to respond with these matter.

There's transactions made for 100 BTC to the hot wallet. They now need a confirmation before our software considers the balance spendable. Everyone that wants to withdraw will be able to do so in a few minutes.

ndnh
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July 20, 2015, 03:04:31 PM
 #2757

hmm it seems the issues spreading to more and more slacky is particularly affected did the PR say anything :O if multiple members are reporting the same issue this could be a major signal of something much worse...

90BTC of players already lost if we count these 2 reports alone. Not everyone posts here either. It is pretty bad already. Sad

I doubt if SD will refund those who lost due to the inability to resist the betting hormone. Wink

Satoshi Dice uses three levels of storage for funds:

First, there's the hot wallet. The hot wallet funds can quickly be depleted because investors can withdraw hundreds of coins and highrollers can win equally large amounts. Both betting volume and investor activity increased recently, bringing the hot wallet to zero.

Secondly, there's a cold storage that is used to trim or fill the hot wallet. This storage was too small to fill the hot wallet during the weekend.

And third, we have an offline cold storage that can't be accessed by any admin. Access to this storage could unfortunately not be accessed during this weekend, leaving the hot wallet without funds.

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more. There's also players that continued to bet and won. These people have not been in a hurry to send back any wins that they "shouldn't" have won.  Roll Eyes

Note to investors: The profit compared to the expected value for investors is still above 100% (last checked at Profit/EV: 106.7% as can be seen on http://dicesites.com/satoshidice )

The fault is on your part. When withdrawing you didn't show the appropriate message (in the least), and confused players into thinking that betting and winning is the only way forward.

Players who lost because of the bug deserves to be compensated nevertheless. Just because some players might have made a profit because of your bug, isn't a satisfactory defense.

gas7uazz
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July 20, 2015, 03:10:14 PM
 #2758

hi SD for me no have nothing ? i lost 62 brc because your hot wallet dont have nothing in 48 hours . later put 1 won 11 and wake uo and dont have nore 11 . cone on answer me i deserve your answer
slacky741
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July 20, 2015, 03:18:37 PM
 #2759

hmm it seems the issues spreading to more and more slacky is particularly affected did the PR say anything :O if multiple members are reporting the same issue this could be a major signal of something much worse...

90BTC of players already lost if we count these 2 reports alone. Not everyone posts here either. It is pretty bad already. Sad

I doubt if SD will refund those who lost due to the inability to resist the betting hormone. Wink

Satoshi Dice uses three levels of storage for funds:

First, there's the hot wallet. The hot wallet funds can quickly be depleted because investors can withdraw hundreds of coins and highrollers can win equally large amounts. Both betting volume and investor activity increased recently, bringing the hot wallet to zero.

Secondly, there's a cold storage that is used to trim or fill the hot wallet. This storage was too small to fill the hot wallet during the weekend.

And third, we have an offline cold storage that can't be accessed by any admin. Access to this storage could unfortunately not be accessed during this weekend, leaving the hot wallet without funds.

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more. There's also players that continued to bet and won. These people have not been in a hurry to send back any wins that they "shouldn't" have won.  Roll Eyes

Note to investors: The profit compared to the expected value for investors is still above 100% (last checked at Profit/EV: 106.7% as can be seen on http://dicesites.com/satoshidice )

My issue is not even a hot wallet issue!!!! This was an obvious attempt to cash out my coins that ran into a glitch in your withdrawal process which dropped my available withdrawal balance by 31.17!!!! If it was just a hot wallet issue i would have waited for it to be topped up. Instead my balance was telling me i still had my total amount however my cashout balance was telling me i had 0? How do you expect me to react to this? The amount i believe your company owed me i have already deducted the winning from the bets i made after the glitch occured, i do not expect those wins on top of my initial attempt to cash out.

The fact of the matter is i deposited 20 bitcoins, and first tried to cash out at 36.79951086 which i wasn't able to as there was only 31.2 in the hotwallet at the time. This is where i ran into problems. By trying to withdraw 31.17 this had caused an error in your system and reduced my withdrawal balance so the only available funds i could withdraw was 5.62951086. By continuing my bets which i honestly felt like i had no choice other then risking losing them all, i regained a total of 13.91865035 back. I in no way regard these as extra winning on top my first win, this is why i am deducting that amount from what i feel your company owes me from my initial cashout attempt of 36.79951086 this is how i am getting the number of 22.88086051 even though i tried to cashout 36.79951086 because i was able to recoup some of my losses. I do not expect you to give me extra money on top of my initial win considering the only reason i continued to bet was because i felt i had no choice, if it was just telling me there was no funds in the hot wallet i would have waited, but no, it was telling me there were 0 funds left in my account when trying to withdraw!!

I expect to be credit 22.88086051 in losses from my initial attempt of withdrawal!

I have plenty of time on my hands and believe me i will not be walking away from this until i am credited! I have done the right thing by your company by not including my extra wins after continuing to bet as being on top of these first winnings and attempt to withdraw. So you should be doing the right thing by me. I have actually deducted these extra wins from after the glitch occured from what i believe you owe me! If my first withdrawal had have worked in the first place the extra 22.88086051 that i keep mentioning would be sitting in my account right now!! Why do you think i am not asking for 36? Or 31.17? Because i don't expect you to give me the further winnings after the glitch occurred!!

The fact that i was still able to cashout amounts higher then 31.17 gave me the ability to regain some of my losses your company screwed up, if it wasn't for me doing this i would have only been able to walk away with 5 bitcoins from my initial deposit of 20 and stood to lose 15, luckily for me i got 13.91865035 back, but this is not good enough!! DO THE RIGHT THING HERE!!!!!!
slacky741
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July 20, 2015, 03:42:22 PM
 #2760

I have been documenting everything since the beginning of this bug in your site occurring and will be taking this story to coindesk if i am not compensated. Luckily i have a friend who works for them. As said previously by another member the error is on your part! Your not even acknowledging the fact that my attempt to withdraw dropped available withdrawal balance by 31.17btc , obviously this transaction caused a glitch in your system and you are not doing anything about it to compensate me. I will continue to fight this and give you the opportunity, but i am documenting everything for the time being.
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