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Author Topic: SatoshiDICE.com - The World's Most Popular Bitcoin Game  (Read 427821 times)
arallmuus
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July 20, 2015, 03:59:29 PM
 #2761

We can't add funds for people that were unable to withdraw and lost their balance by betting. These funds were already credited to investors. However we have noticed the increase of highrollers and activity and will increase the hot wallet size in order for it to be able to handle more. There's also players that continued to bet and won. These people have not been in a hurry to send back any wins that they "shouldn't" have won.  Roll Eyes


Am I reading this sentences correctly that it seems the PR of SatoshiDice seem to be mocking the players ? Whoever posted this should be fired because A huge gambling site like SatoshiDice shouldnt be using such a bad wordings like this. Basically this wordings indicates that the house had absolute zero fault on this and blame it all to the player.This "error" is in fact because of the house and the house should compensate it but rather what I am seeing is that the PR is mocking the players and blaming them.

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gas7uazz
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July 20, 2015, 04:05:34 PM
 #2762

If there are bets that you think you didnt do my guess is someone has used your account. I did notice a few pages back you posted a screenshot which had your secret address in it. Never give this out.
 Im sorry to say but i dont think you have much chance of getting this back

fk yes i see...but i have password.....if anyone here enter to my account for withdrawal need my passsword...i think... why play my 11 btc in one time? fucking idiot who enter to my account and play for loose...how much won this idiot? nothing, only give me more loose to me...now i need a new account right?

The error is most likely another bug.

The gap between Round Initiated and Round Completed, shouldn't be more than 1-5 seconds.

But in this case it took 50 minutes for the roll to happen?  Shocked


(Adding that, the previous roll is numbered #27441590 coming just before the roll number of the 11 BTC bet, (ref: https://satoshidice.com/roll/27441591), further strengthens the observation.
Generally, the player does not have the time to change that bet amount and odds that fast.)




i want to know return me this or not... come on answer me i never bet this bet !!
slacky741
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July 20, 2015, 04:22:02 PM
 #2763

We will probably have to wait another two weeks from them now to hear back from them... Oh well i have time, and i will be arguing my case over and over again.
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July 20, 2015, 05:26:35 PM
 #2764

We will probably have to wait another two weeks from them now to hear back from them... Oh well i have time, and i will be arguing my case over and over again.

Right you are!

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

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July 20, 2015, 05:47:06 PM
 #2765

We will probably have to wait another two weeks from them now to hear back from them... Oh well i have time, and i will be arguing my case over and over again.

Right you are!

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I am pretty sure they won't give SD accounts any neg rates. Something is biased the forum, that's why the most reliable dice site-dadice has -32 neg rate but others have poor services without any neg rates.
runback
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July 20, 2015, 08:43:04 PM
 #2766

hi

i dont understand , No withdrawls , no reply from support, please whats going on with satoshidice ?


all is working for me is when i bet directly to there address (73% winning chance) 11dice5459iq2XrJqgCRvcy3ZsMLsKHxE

it send back instantly my winning but when i play on there site nothing Huh

any help?
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July 20, 2015, 09:41:24 PM
 #2767

hi,

When i click "ROLL DICE", it always show me: "failed to place bet at a time".
and every time, when i click CASHOUT my coin, it always says "your withdraw is being verified",  and failed finally.
what happened to my account?
please help me check it.
thanks!
please take a look at your support email.

Deposit address :1Nm42U6nCdL94VmJ8BZ4o6Qy2beNU1r3J8

BTC:13u836r3wJfqnJQ2i3wau6LZ85pQJ1LTqR
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July 20, 2015, 11:43:17 PM
 #2768

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I'm just catching up on this thread.

This is a tricky issue. It's pretty standard practice not to refund bets I think. Other than the 11 BTC bet nobody seems to be disputing the fact that they gambled and lost. The question is whether the site should pay for the losses from their own pocket because the bets wouldn't have been made if the withdrawal had gone through.

I think in the event that it was simply a hot wallet issue, it's pretty clear. Hot wallets run out occasionally. Players can't expect sites to refund bets made just because the hot wallet was empty. But this case is murkier. There was a bug on the site with made the players think that their coins were already lost, customer support weren't responding to emails or on this thread and so the players apparently felt like their only chance of getting their coins back was to carry on playing. I think if it was me I would have given customer support more time to respond to me, rather than continuing to play, and I don't know what the right thing would be for the site to do. I hope the site compensates the players for this bug and generally steps up its game.

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

Just-Dice                 ██             
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    ██████████████████████   
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   Play or Invest                 ██             
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   1% House Edge
gas7uazz
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July 21, 2015, 12:30:04 AM
 #2769

come on answer me my question...you give me my 11 btc or not? i dont ask the 62 btc i lost because your hot wallet is empty this weekend...ANSWER ME FOR THE 11 BTC I DONT BET WHEN I SLEEP...
slacky741
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July 21, 2015, 02:30:50 AM
 #2770

I too am not asking for full amount, any of my bets that i made after the glitch i have deducted from my original win and original attempt to withdraw my money, this is how i am getting the figure that i feel SatoshiDice owes me of 22 (iv even rounded the numbers down for you to make things simpler for you to understand, hooray!) even though the amount i first tried to cashout was 36. The amount that i was told i could take was 31 due to the hotwallet but then this bounced and dropped my available withdrawal balance instead of actually sending me the money.

Im not counting the small amounts i actually was able to get back as extra money as i would not have felt the pressure to keep betting if it wasnt due to the existence of this bug in the first place. I shouldnt have been able to make those bets if the transaction had of just been broadcast instead of causing a giant error in your system. So no, i do not expect those wins to be compensated ON TOP of ehat i originally should have walked away with.

I have lost money due to the hot wallet not being full before by being impatient, quite a lot actually however all those times i did not come on these forums and demand compensation, i realised these times was my own error and not yours and accepted my losses for not just waiting. The reason i am on this forum THIS time is that this is a completely different issue altogether and an actually a bug that affected the amount i was aloud to withdraw due to a bounced transaction. I deserve some sort of reimbursement here as that transaction should have gone through in the first place instead i making me feel like i had already lost everything due to the transaction spazzing out, dropping my withdrawal balance and not broadcasting a transaction.

The very fact that this glitch caused the amount i could withdraw to drop by 31.17 is proof in itself that i tried to cash that amount out, whst more proof do you want. Im also sure your company has the ability to find out what my cashout attempt was before this amount of the 36 that i tried to get and could not due the hot wallet.

Why can you just keep disregarding this? I suggest you take a close look at my account so you can confirm all of this information and reimburse me accordingly. If it was a tiny amount i would just let it slide and walk away but i really feel like i have lost a lot here and it is due to YOUR error. Im sure the amount is not a lot for your company though so why cant your just do the right thing by me?

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July 21, 2015, 02:50:09 AM
 #2771

return my 11 btc to my account come on....why no answer me SD?
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July 21, 2015, 05:18:37 AM
 #2772

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I'm just catching up on this thread.



Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

morning!

yes they have a public cold wallet, but it took nico and me numerou times of asking about it, before they finally set something up.

check dicesites.com or directly https://blockchain.info/address/18e5jpfn9zo9GQov1Ks9Pzh6Yam2SvFqqo, however, so far it never held more than 50% of the total investment on site.



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July 21, 2015, 05:20:13 AM
 #2773

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?
They do have cold wallet addresses:

https://blockchain.info/address/18e5jpfn9zo9GQov1Ks9Pzh6Yam2SvFqqo
https://blockchain.info/address/1GBEAxb91tea1magDAQoKnjx18oH4ax2T3

Claimed invested amount is 1,508 BTC so that makes the cold wallets (1,350 BTC) 90% of the BR, which seems fair enough (bit more always better though.)

shitaifan2013 is correct that my site only shows 50%. Unfortunately ATM I only have 1 cold wallet address support on my site and need to add the possibility for more addresses (:




Other then that, I mostly have seen complaints about very slow support when bugs happen. Eventually -so far- AFAIK the issues have been solved though (with sometimes extra compensation.) So hope this will be the case for the latest complaints too - although I have no idea what really happened with information from 1 side obviously.

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July 21, 2015, 05:23:49 AM
 #2774

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?
...
https://blockchain.info/address/1GBEAxb91tea1magDAQoKnjx18oH4ax2T3

Claimed invested amount is 1,508 BTC so that makes the cold wallets (1,350 BTC) 90% of the BR, which seems fair enough (bit more always better though.)

shitaifan2013 is correct that my site only shows 50%. Unfortunately ATM I only have 1 cold wallet address support on my site and need to add the possibility for more addresses (:




ha, that explains a lot, didn't remember there was a second cw. I was always wondering why no one cared about only 50% cold storage  Cheesy

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July 21, 2015, 12:33:40 PM
 #2775

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I'm just catching up on this thread.

This is a tricky issue. It's pretty standard practice not to refund bets I think. Other than the 11 BTC bet nobody seems to be disputing the fact that they gambled and lost. The question is whether the site should pay for the losses from their own pocket because the bets wouldn't have been made if the withdrawal had gone through.

I think in the event that it was simply a hot wallet issue, it's pretty clear. Hot wallets run out occasionally. Players can't expect sites to refund bets made just because the hot wallet was empty. But this case is murkier. There was a bug on the site with made the players think that their coins were already lost, customer support weren't responding to emails or on this thread and so the players apparently felt like their only chance of getting their coins back was to carry on playing. I think if it was me I would have given customer support more time to respond to me, rather than continuing to play, and I don't know what the right thing would be for the site to do. I hope the site compensates the players for this bug and generally steps up its game.

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

Exactly this, i have had cases before where the hot wallet was not full enough for me to withdraw and afterwards lost coins, i accept those losses as my own fault due to impatience. However SatoshiDice you cannot lump this case in with those as my issue is a very unique one where i:

1) tried to withdraw 36
2) could not due to hot wallet so tried to withdraw 31 which caused an error and dropped my available funds to withdraw by 31 (31.17 exactly)
3) Considering the fact that i was still aloud to withdraw any amount higher then 31.17 because this is where my balance seemed to be 'zeroed' out, and the fact i was panicking as i had felt i had lost these coins due to your site's bug YOUR ERROR not mine, this then tempted me to continue my bets in the only hopes to get some coins back.

If this was just simply a hot wallet issue i would not be in here asking for reimbursement as i wouldn't have been able to withdraw at all until the hot wallet was filled. This case though i could still withdraw amounts higher then 31.17 so obviously this tempted me to try to increase my balance at any hope of regaining coins that i assumed at the time were lost due to this glitch.

The first time i had a hotwallet error i gambled and lost my entire balance of 15btc.
The second time i had a hotwallet error i had learnt from the last time and waited 24 hours and then cashed out 10btc.
The third time this happened (this particular case) i had 36 bitcoins and tried to withdraw the maximum i could. This is when the glitch in your site occured.

If it was just telling me that there were not enough funds in the hot wallet, i would have walked away this time like i did the last and continued trying to cashout until the funds were available, but a very different error occured which makes this a very unique case and is the only reason i am asking for compensation.

I understand in hindsight that i still should have waited, but you still need to understand that this glitch caused me to believe i had lost them anyway and also the fact your SatoshiDice account on this forum was last active on the 11th, i believed at the time that my only hope of regaining some back of what i had lost was to get my balance as high above 31.17 as possible by takin a further betting risk and at least try to walk away regaining at least some of my original deposit of 20btc, i figured this was better then losing them all. However through doing this i was only able to get around 13 back in total when i would have gotten 36 eventually once the hotwallet was filled if this bug didn't happen in the first place.

Yes i should have waited, but i panicked due to an error on your site. This case is very different and you need to address it accordingly and be compensating me accordingly.

I am sure your company would be compensating me if this error occurred on a small amount, well unfortunately for the both of us it was a much larger amount and that should be besides the point. If this glitch did not occur, your casino would be down and i would be up. Instead i am at a big loss and you are trying to run away from this problem/glitch so your casino is at a win here.
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July 21, 2015, 02:12:39 PM
 #2776

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I'm just catching up on this thread.

This is a tricky issue. It's pretty standard practice not to refund bets I think. Other than the 11 BTC bet nobody seems to be disputing the fact that they gambled and lost. The question is whether the site should pay for the losses from their own pocket because the bets wouldn't have been made if the withdrawal had gone through.

I think in the event that it was simply a hot wallet issue, it's pretty clear. Hot wallets run out occasionally. Players can't expect sites to refund bets made just because the hot wallet was empty. But this case is murkier. There was a bug on the site with made the players think that their coins were already lost, customer support weren't responding to emails or on this thread and so the players apparently felt like their only chance of getting their coins back was to carry on playing. I think if it was me I would have given customer support more time to respond to me, rather than continuing to play, and I don't know what the right thing would be for the site to do. I hope the site compensates the players for this bug and generally steps up its game.

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

Exactly this, i have had cases before where the hot wallet was not full enough for me to withdraw and afterwards lost coins, i accept those losses as my own fault due to impatience. However SatoshiDice you cannot lump this case in with those as my issue is a very unique one where i:

1) tried to withdraw 36
2) could not due to hot wallet so tried to withdraw 31 which caused an error and dropped my available funds to withdraw by 31 (31.17 exactly)
3) Considering the fact that i was still aloud to withdraw any amount higher then 31.17 because this is where my balance seemed to be 'zeroed' out, and the fact i was panicking as i had felt i had lost these coins due to your site's bug YOUR ERROR not mine, this then tempted me to continue my bets in the only hopes to get some coins back.

If this was just simply a hot wallet issue i would not be in here asking for reimbursement as i wouldn't have been able to withdraw at all until the hot wallet was filled. This case though i could still withdraw amounts higher then 31.17 so obviously this tempted me to try to increase my balance at any hope of regaining coins that i assumed at the time were lost due to this glitch.

The first time i had a hotwallet error i gambled and lost my entire balance of 15btc.
The second time i had a hotwallet error i had learnt from the last time and waited 24 hours and then cashed out 10btc.
The third time this happened (this particular case) i had 36 bitcoins and tried to withdraw the maximum i could. This is when the glitch in your site occured.

If it was just telling me that there were not enough funds in the hot wallet, i would have walked away this time like i did the last and continued trying to cashout until the funds were available, but a very different error occured which makes this a very unique case and is the only reason i am asking for compensation.

I understand in hindsight that i still should have waited, but you still need to understand that this glitch caused me to believe i had lost them anyway and also the fact your SatoshiDice account on this forum was last active on the 11th, i believed at the time that my only hope of regaining some back of what i had lost was to get my balance as high above 31.17 as possible by takin a further betting risk and at least try to walk away regaining for original deposit of 20btc, i figured this was better then losing them all. However through doing this i was only able to get around 13 back.

Yes i should have waited, but i panicked due to an error on your site. This case is very different and you need to address it accordingly and be compensating me accordingly.

I am sure your company would be compensating me if this error occurred on a small amount, well unfortunately for the both of us it was a much larger amount and that should be besides the point. If this glitch did not occur, your casino would be down and i would be up. Instead i am at a big loss and you are trying to run away from this problem/glitch so your casino is at a win here.

I truly understand your concerns and I think it is about time that the SD management is addressing them. As a dice site owner I just like to mention how we handle withdrawal requests. In case our hot wallet is 'empty', withdrawal requests will go into pending status until manually processed by the administration. There is no way that members could continue gambling with those funds and risk and eventually lose them all.

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July 21, 2015, 02:26:15 PM
 #2777

That is another point i was going to bring up. This is how they should be operating their site to avoid instances like this. I have used a different site since and that site does the same thing you just mentioned. I withdrew 20 bitcoins and even though there were not enough funds in the hot wallet it went into pending mode and my betting allowance dropped to 0 as it should have. I felt very comfortable knowing the transaction was being processed even though it did take a while.

However i think they probably have it like this on purpose so people do continue betting which i guess is more profitable for them and there's really nothing 'wrong' with their set up it is just not ideal. In saying that though i still expect to be compensated because of this bug/glitch, not because of the hot wallet not being topped up. If i had continued betting just because there were no funds available to withdraw that would be my own stupid fault. I think this instance is quite different though.
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July 21, 2015, 02:52:54 PM
 #2778

That is another point i was going to bring up. This is how they should be operating their site to avoid instances like this. I have used a different site since and that site does the same thing you just mentioned. I withdrew 20 bitcoins and even though there were not enough funds in the hot wallet it went into pending mode and my betting allowance dropped to 0 as it should have. I felt very comfortable knowing the transaction was being processed even though it did take a while.

However i think they probably have it like this on purpose so people do continue betting which i guess is more profitable for them and there's really nothing 'wrong' with their set up it is just not ideal. In saying that though i still expect to be compensated because of this bug/glitch, not because of the hot wallet not being topped up. If i had continued betting just because there were no funds available to withdraw yet that would be my own stupid fault. I think this instance is quite different though.

Yeah, it is something they could have easily avoided. This happened only because they check the hot wallet balance around once a year. doesn't keep track of large withdrawals have a twice in a month support. and the bug (which they fixed).
The players deserve to be compensated.

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July 21, 2015, 03:40:17 PM
 #2779

I am just wondering where Dooglus, Quickseller, NLNico, shorena, Dean and Stunna are right now? If there is just a small thing on our site they would already jumped on it.

I'm just catching up on this thread.

This is a tricky issue. It's pretty standard practice not to refund bets I think. Other than the 11 BTC bet nobody seems to be disputing the fact that they gambled and lost. The question is whether the site should pay for the losses from their own pocket because the bets wouldn't have been made if the withdrawal had gone through.

I think in the event that it was simply a hot wallet issue, it's pretty clear. Hot wallets run out occasionally. Players can't expect sites to refund bets made just because the hot wallet was empty. But this case is murkier. There was a bug on the site with made the players think that their coins were already lost, customer support weren't responding to emails or on this thread and so the players apparently felt like their only chance of getting their coins back was to carry on playing. I think if it was me I would have given customer support more time to respond to me, rather than continuing to play, and I don't know what the right thing would be for the site to do. I hope the site compensates the players for this bug and generally steps up its game.

Edit: I notice SatoshiDice is accepting "investment" from players now. Is the cold wallet address and list of investment amounts published? And if not, why not?

Exactly this, i have had cases before where the hot wallet was not full enough for me to withdraw and afterwards lost coins, i accept those losses as my own fault due to impatience. However SatoshiDice you cannot lump this case in with those as my issue is a very unique one where i:

1) tried to withdraw 36
2) could not due to hot wallet so tried to withdraw 31 which caused an error and dropped my available funds to withdraw by 31 (31.17 exactly)
3) Considering the fact that i was still aloud to withdraw any amount higher then 31.17 because this is where my balance seemed to be 'zeroed' out, and the fact i was panicking as i had felt i had lost these coins due to your site's bug YOUR ERROR not mine, this then tempted me to continue my bets in the only hopes to get some coins back.

If this was just simply a hot wallet issue i would not be in here asking for reimbursement as i wouldn't have been able to withdraw at all until the hot wallet was filled. This case though i could still withdraw amounts higher then 31.17 so obviously this tempted me to try to increase my balance at any hope of regaining coins that i assumed at the time were lost due to this glitch.

The first time i had a hotwallet error i gambled and lost my entire balance of 15btc.
The second time i had a hotwallet error i had learnt from the last time and waited 24 hours and then cashed out 10btc.
The third time this happened (this particular case) i had 36 bitcoins and tried to withdraw the maximum i could. This is when the glitch in your site occured.

If it was just telling me that there were not enough funds in the hot wallet, i would have walked away this time like i did the last and continued trying to cashout until the funds were available, but a very different error occured which makes this a very unique case and is the only reason i am asking for compensation.

I understand in hindsight that i still should have waited, but you still need to understand that this glitch caused me to believe i had lost them anyway and also the fact your SatoshiDice account on this forum was last active on the 11th, i believed at the time that my only hope of regaining some back of what i had lost was to get my balance as high above 31.17 as possible by takin a further betting risk and at least try to walk away regaining for original deposit of 20btc, i figured this was better then losing them all. However through doing this i was only able to get around 13 back.

Yes i should have waited, but i panicked due to an error on your site. This case is very different and you need to address it accordingly and be compensating me accordingly.

I am sure your company would be compensating me if this error occurred on a small amount, well unfortunately for the both of us it was a much larger amount and that should be besides the point. If this glitch did not occur, your casino would be down and i would be up. Instead i am at a big loss and you are trying to run away from this problem/glitch so your casino is at a win here.

I truly understand your concerns and I think it is about time that the SD management is addressing them. As a dice site owner I just like to mention how we handle withdrawal requests. In case our hot wallet is 'empty', withdrawal requests will go into pending status until manually processed by the administration. There is no way that members could continue gambling with those funds and risk and eventually lose them all.



I try Withdrawal for 24 hours and 48 hours too and dont have the chance because hot wallet EMPTY.... i lost 62 btc...and put here the photo...And put 1 more won 11 and one here look i put my account in the photo 62 btc .... and use my accounht for bet....my question is... why if you cant withdrawal my ammount you play 11 btc for loose ? why you do this? you hurt me , no hurt SatoshiDice....You lost 11 btc from my account when you enter to my account . so in 48 hours everything change for my life...loose 62 btc , loose 11 btc more and nobody say nothing about this...SORRY MY ENGLISH I DONT HAVE REAL ENGLISH LIKE US
dooglus
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July 21, 2015, 10:13:45 PM
 #2780

The error is most likely another bug.

The gap between Round Initiated and Round Completed, shouldn't be more than 1-5 seconds.

But in this case it took 50 minutes for the roll to happen?  Shocked


(Adding that, the previous roll is numbered #27441590 coming just before the roll number of the 11 BTC bet, (ref: https://satoshidice.com/roll/27441591), further strengthens the observation.
Generally, the player does not have the time to change that bet amount and odds that fast.)



I think the 50 minutes is the duration of the whole losing streak. And someone said this player posted a screenshot showing his login URL, so it's possible someone used the login URL to play on his account.

If you look at the rollids of the bets leading up to the 11 BTC loss you'll see they are nearly consecutive. It presumably means that very few others were playing at the time.

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