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Author Topic: SatoshiDICE.com - The World's Most Popular Bitcoin Game  (Read 399293 times)
handsoff
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July 25, 2015, 06:23:44 PM
 #2841

hi,satoshidice.com

I have about 1.5BTC in satoshidice and can NOT withdraw!
place a bet is also failed because "failed place a bet at a time".
this problem is last  about at least 3 days,
please help me check my account!

Deposit address :1Nm42U6nCdL94VmJ8BZ4o6Qy2beNU1r3J8

please help me check my account!
thanks!

Do you mind me asking why you cant withdraw? Is your withdrawal balance showing less then your balance available to bet?

No. After I input the passwd, withdraw address, bitcoin amount, click the cashout, it shows a message " .....is being verified" then nothing happened.
My account is OK now.

Of course, that is the issue we were talking about. And it keeps loading forever with nothing happeneing.
Glad that yours got fixed.

But won't there be others who would still be having trouble with it ?? That is another concern too.

At least it didn't zero out his balance like it did with mine though, i would have just waited otherwise instead of the zeroed balance thinking i had lost them anyway...



No funds are(or will get) lost due to SD's error .In the very-unlikely-impossible event that a player lose any of his balance from an SD related error ,ofcourse there will be a full 100% compensation of this amount,but unfortunately this was not your case because there were bets made in the meanwhile,and those bets were unlucky ones.

I think it should have never been possible to be able to make bets with balance that already was requested for payout. On bitdice when a coldwallet withdrawal is needed because hotwallet doesnt have enough. the funds are taken from the betting balance and player see's a notification that its got to be processed from cold by the admin. this way there's no stress no worries, just wait for admin Grin glad too see u like bitdice slacky and had some amazing wins these days!



Yes ,this incident was very rare and is now fixed.

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handsoff
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July 25, 2015, 06:25:49 PM
 #2842

hi,satoshidice.com

I have about 1.5BTC in satoshidice and can NOT withdraw!
place a bet is also failed because "failed place a bet at a time".
this problem is last  about at least 3 days,
please help me check my account!

Deposit address :1Nm42U6nCdL94VmJ8BZ4o6Qy2beNU1r3J8

please help me check my account!
thanks!

Do you mind me asking why you cant withdraw? Is your withdrawal balance showing less then your balance available to bet?

No. After I input the passwd, withdraw address, bitcoin amount, click the cashout, it shows a message " .....is being verified" then nothing happened.
My account is OK now.


Thank you for your patience ,even though you had been waiting for few days and i can assure you that  we have improved the support significantly

ndnh
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July 25, 2015, 06:30:00 PM
 #2843

hi,satoshidice.com

I have about 1.5BTC in satoshidice and can NOT withdraw!
place a bet is also failed because "failed place a bet at a time".
this problem is last  about at least 3 days,
please help me check my account!

Deposit address :1Nm42U6nCdL94VmJ8BZ4o6Qy2beNU1r3J8

please help me check my account!
thanks!

Do you mind me asking why you cant withdraw? Is your withdrawal balance showing less then your balance available to bet?

No. After I input the passwd, withdraw address, bitcoin amount, click the cashout, it shows a message " .....is being verified" then nothing happened.
My account is OK now.

Of course, that is the issue we were talking about. And it keeps loading forever with nothing happeneing.
Glad that yours got fixed.

But won't there be others who would still be having trouble with it ?? That is another concern too.

At least it didn't zero out his balance like it did with mine though, i would have just waited otherwise instead of the zeroed balance thinking i had lost them anyway...



No funds are(or will get) lost due to SD's error .In the very-unlikely-impossible event that a player lose any of his balance from an SD related error ,ofcourse there will be a full 100% compensation of this amount,but unfortunately this was not your case because there were bets made in the meanwhile,and those bets were unlucky ones.

I think it should have never been possible to be able to make bets with balance that already was requested for payout. On bitdice when a coldwallet withdrawal is needed because hotwallet doesnt have enough. the funds are taken from the betting balance and player see's a notification that its got to be processed from cold by the admin. this way there's no stress no worries, just wait for admin Grin glad too see u like bitdice slacky and had some amazing wins these days!

Exactly. It is the best way to handle the issue. But they don't do that, and gave the player the wrong message.
Even the amount in the sentence was badly said. Something like 0.00BTC31.08 or something, which will make anyone think whether the site can be trusted.
SD virtually compelled the player to bet. slacky741 deserves to be compensated. So do many others.
The loss was certainly no fault on his part. If he had played at some other site instead, he would have safely withdrawn the amount. (he would have gained from the lower edge too).

Please reply to the PM I had sent.
Sincerely expects that you wouldn't disappoint your players.
Thanks

David19
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July 25, 2015, 06:48:02 PM
 #2844

hi,satoshidice.com

I have about 1.5BTC in satoshidice and can NOT withdraw!
place a bet is also failed because "failed place a bet at a time".
this problem is last  about at least 3 days,
please help me check my account!

Deposit address :1Nm42U6nCdL94VmJ8BZ4o6Qy2beNU1r3J8

please help me check my account!
thanks!

Do you mind me asking why you cant withdraw? Is your withdrawal balance showing less then your balance available to bet?

No. After I input the passwd, withdraw address, bitcoin amount, click the cashout, it shows a message " .....is being verified" then nothing happened.
My account is OK now.

Of course, that is the issue we were talking about. And it keeps loading forever with nothing happeneing.
Glad that yours got fixed.

But won't there be others who would still be having trouble with it ?? That is another concern too.

At least it didn't zero out his balance like it did with mine though, i would have just waited otherwise instead of the zeroed balance thinking i had lost them anyway...



No funds are(or will get) lost due to SD's error .In the very-unlikely-impossible event that a player lose any of his balance from an SD related error ,ofcourse there will be a full 100% compensation of this amount,but unfortunately this was not your case because there were bets made in the meanwhile,and those bets were unlucky ones.

I think it should have never been possible to be able to make bets with balance that already was requested for payout. On bitdice when a coldwallet withdrawal is needed because hotwallet doesnt have enough. the funds are taken from the betting balance and player see's a notification that its got to be processed from cold by the admin. this way there's no stress no worries, just wait for admin Grin glad too see u like bitdice slacky and had some amazing wins these days!

Exactly. It is the best way to handle the issue. But they don't do that, and gave the player the wrong message.
Even the amount in the sentence was badly said. Something like 0.00BTC31.08 or something, which will make anyone think whether the site can be trusted.
SD virtually compelled the player to bet. slacky741 deserves to be compensated. So do many others.
The loss was certainly no fault on his part. If he had played at some other site instead, he would have safely withdrawn the amount. (he would have gained from the lower edge too).

Please reply to the PM I had sent.
Sincerely expects that you wouldn't disappoint your players.
Thanks

I don't really agree with your judgement. Sure satoshidice had problem where slacky was unable to withdraw,but he was never COMPELLED to bet he's balance, all he had to do is wait out response from support, instead he decided to take matters into he's own hands and bet, which he ended up losing. Satoshidice doesn't owe slacky anything, but an apology for the error that caused slacky to be unable to withdraw.
handsoff
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July 25, 2015, 07:15:03 PM
 #2845

hi,satoshidice.com

I have about 1.5BTC in satoshidice and can NOT withdraw!
place a bet is also failed because "failed place a bet at a time".
this problem is last  about at least 3 days,
please help me check my account!

Deposit address :1Nm42U6nCdL94VmJ8BZ4o6Qy2beNU1r3J8

please help me check my account!
thanks!

Do you mind me asking why you cant withdraw? Is your withdrawal balance showing less then your balance available to bet?

No. After I input the passwd, withdraw address, bitcoin amount, click the cashout, it shows a message " .....is being verified" then nothing happened.
My account is OK now.

Of course, that is the issue we were talking about. And it keeps loading forever with nothing happeneing.
Glad that yours got fixed.

But won't there be others who would still be having trouble with it ?? That is another concern too.

At least it didn't zero out his balance like it did with mine though, i would have just waited otherwise instead of the zeroed balance thinking i had lost them anyway...



No funds are(or will get) lost due to SD's error .In the very-unlikely-impossible event that a player lose any of his balance from an SD related error ,ofcourse there will be a full 100% compensation of this amount,but unfortunately this was not your case because there were bets made in the meanwhile,and those bets were unlucky ones.

I think it should have never been possible to be able to make bets with balance that already was requested for payout. On bitdice when a coldwallet withdrawal is needed because hotwallet doesnt have enough. the funds are taken from the betting balance and player see's a notification that its got to be processed from cold by the admin. this way there's no stress no worries, just wait for admin Grin glad too see u like bitdice slacky and had some amazing wins these days!

Exactly. It is the best way to handle the issue. But they don't do that, and gave the player the wrong message.
Even the amount in the sentence was badly said. Something like 0.00BTC31.08 or something, which will make anyone think whether the site can be trusted.
SD virtually compelled the player to bet. slacky741 deserves to be compensated. So do many others.
The loss was certainly no fault on his part. If he had played at some other site instead, he would have safely withdrawn the amount. (he would have gained from the lower edge too).

Please reply to the PM I had sent.
Sincerely expects that you wouldn't disappoint your players.
Thanks


The player's balance shown was still intact ,this wrong message was shown in the Withdrawal page only .All of the players who had this(exact or similar) issue they contacted the support and eventually everything was fine and back to normal.This player couldnt wait for a response(Long time yes ,this is SD's fault) so instead of stop  gambling ,he thought  he may be lucky and continued .No player who fears that his coins were "stolen"(Obviously SD is trusted and well known ,so this is off the table but anyway) is trying to find a workaround,instead of just wait for us to fix it.
As i mentioned in the PM,if those extra bets were winning ones,we wouldnt have had this conversation now

gas7uazz
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July 25, 2015, 07:47:32 PM
 #2846

increase hot wallet please or wkeend dont have ?
GrandmaJean
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July 25, 2015, 08:02:33 PM
 #2847

increase hot wallet please or wkeend dont have ?
wait so is it still running i thought i read that they ran away with all people balances and the website is down for me, any updates about it?
gas7uazz
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July 25, 2015, 08:13:41 PM
 #2848

increase hot wallet please or wkeend dont have ?
wait so is it still running i thought i read that they ran away with all people balances and the website is down for me, any updates about it?


for me running well, the problem its the hotnwallet ahain... i hope they increase. i withdrawal 14 recently they put 14.. but i need again 10 more... please increase the hot wallet
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July 25, 2015, 11:24:58 PM
 #2849

Ahh, im very sorry for thinking you made that up, i did not realize this. There may be some slim chance of reimbursement in this case if people were making useless bets without the ability to cash out, however i think it is going to be very difficult considering you gave the address away in the first place and it is still your responsibility to keep your account protected. I don't know what to say, at the same time though your case is completely separate to mine and i hope they address us accordingly.

they need fix my problem and your problem too...my fault put the account...but have password for withdrwal..soo the people use my account no have chance withdrwal...and bet for bet...no for nothing more...the 62 lost no problem...but this i deserve this again in my new account

I can't imagine you will get a refund for the bet that was made after you posted your login URL.

If they refunded losing bets after posting login URLs everyone could post their login URL somewhere obscure, then have a free bet safe in the knowledg that they could get a refund if they lost.

The best we can hope for is that Satoshidice stops publishing your secret URL on the screen as you play. That would go a long way towards fixing this problem in the future.

slacky741
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July 26, 2015, 12:19:20 AM
 #2850

Ahh, im very sorry for thinking you made that up, i did not realize this. There may be some slim chance of reimbursement in this case if people were making useless bets without the ability to cash out, however i think it is going to be very difficult considering you gave the address away in the first place and it is still your responsibility to keep your account protected. I don't know what to say, at the same time though your case is completely separate to mine and i hope they address us accordingly.

they need fix my problem and your problem too...my fault put the account...but have password for withdrwal..soo the people use my account no have chance withdrwal...and bet for bet...no for nothing more...the 62 lost no problem...but this i deserve this again in my new account

I can't imagine you will get a refund for the bet that was made after you posted your login URL.

If they refunded losing bets after posting login URLs everyone could post their login URL somewhere obscure, then have a free bet safe in the knowledg that they could get a refund if they lost.

The best we can hope for is that Satoshidice stops publishing your secret URL on the screen as you play. That would go a long way towards fixing this problem in the future.

Dooglus while your here what is your opinion of my error? Do you think i deserve some kind of compensation at all due to what happened? I think i should at the least be being met half way considering there was an error on both mine and satoshi dice's parts. But i beleive my mistake was due to lack of support and the glitch making me panic in the first place. I think at the very least i should be made even from what i lost out of my original deposit, that way both myself AND satoshi dice walk away no worse or better off from the error that occurred.

I can take your honest answer but as a well known site owner yourself, your opinion on the matter would be really appreciated.
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July 26, 2015, 03:29:05 AM
 #2851

Dooglus while your here what is your opinion of my error? Do you think i deserve some kind of compensation at all due to what happened? I think i should at the least be being met half way considering there was an error on both mine and satoshi dice's parts. But i beleive my mistake was due to lack of support and the glitch making me panic in the first place. I think at the very least i should be made even from what i lost out of my original deposit, that way both myself AND satoshi dice walk away no worse or better off from the error that occurred.

I can take your honest answer but as a well known site owner yourself, your opinion on the matter would be really appreciated.

I really don't know what to tell you. I think I would offer you some compensation personally, but I don't think they would be wrong not to. At the end of the day you did make the bets voluntarily, but only in response to them providing you with incorrect information.

At least some part of your loss is the site's fault. If their code was working properly you would never have lost the coins you lost.

ndnh
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July 26, 2015, 06:50:13 AM
 #2852

Dooglus while your here what is your opinion of my error? Do you think i deserve some kind of compensation at all due to what happened? I think i should at the least be being met half way considering there was an error on both mine and satoshi dice's parts. But i beleive my mistake was due to lack of support and the glitch making me panic in the first place. I think at the very least i should be made even from what i lost out of my original deposit, that way both myself AND satoshi dice walk away no worse or better off from the error that occurred.

I can take your honest answer but as a well known site owner yourself, your opinion on the matter would be really appreciated.

I really don't know what to tell you. I think I would offer you some compensation personally, but I don't think they would be wrong not to. At the end of the day you did make the bets voluntarily, but only in response to them providing you with incorrect information.

At least some part of your loss is the site's fault. If their code was working properly you would never have lost the coins you lost.

I agree to this. I never said the entire balance should be refunded. But certainly a part is only fair. Smiley



@handsoff
Quote from: ndnhc link=action=profile;u=146601 date=
Quote
--snip-- (your PM reply)

You don't understand, mate. When he tried to withdraw, it never worked. The entire thing was buggy and a wrong message was displayed when the withdrawal failed too. (It just keeps loading once you click withdraw).

I understand what you mean, but the player thought his balance was lost. He made the bet because he found that he could withdraw funds above 31.07BTC. So he only did what someone rational would do, try and withdraw to recover his loss as much as possible.

The best thing was to deduct the balance shown, but there are many alternatives. Even if you go by not deducting the withdrawal from the balance, you should display the proper message that the funds are safe.

I know because this has happened to me before, and the amount involved was less than 0.02BTC. I tried to withdraw, didn't work (early this year, I think), and when I got tired of this all simply made a bet and lost.

Even if he had won initially, he would still have lost everything if the withdrawal didn't go either. I believe you are aware that when a player with limited balance and a house with unlimited balance plays on, even if the edge is 0, the player is bound to lose. The chance of losing is 100%.

https://bitcointalk.org/index.php?topic=838465.0 is a similar case, only the person involved was more patient (depends on whether he thought the site was a scam or not at the moment the withdrawal didn't go through), and waited almost a month. Guess what? He got nothing. He got the reply exactly after he lost his funds after getting tired of it and got no compensation. The site had been decided a scam, and no one plays there atm (though they keep giving fake stats on the site).

SD indirectly compelled the player to bet. If it hadn't happened the player wouldn't have lost. Can't you agree on a part compensation?

I had stopped checking the site out, right after that experience (I think I used another account I bookmarked. I don't have the link since the balane was 0, and I deleted it). I also withdrew my investment of 1 BTC from there. Account I invested with s ndnhc. You can check. I withdrew my balance in full.

--snip-- (confidential)

Hope you will not disappoint your players
Thanks Smiley
ndnhc


Didn't get a reply.






The player's balance shown was still intact ,this wrong message was shown in the Withdrawal page only .All of the players who had this(exact or similar) issue they contacted the support and eventually everything was fine and back to normal.This player couldnt wait for a response(Long time yes ,this is SD's fault) so instead of stop  gambling ,he thought  he may be lucky and continued .No player who fears that his coins were "stolen"(Obviously SD is trusted and well known ,so this is off the table but anyway) is trying to find a workaround,instead of just wait for us to fix it.
As i mentioned in the PM,if those extra bets were winning ones,we wouldnt have had this conversation now

Okay, someone starts a site, refuses any withdrawals, no support, and reply, wait for the player to lose the funds, and reject the claim later is totally fine?

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July 26, 2015, 05:18:24 PM
 #2853

Is there a plan to make a chat on satoshidice?


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BTCit-Exo.com
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slacky741
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July 27, 2015, 07:30:34 AM
 #2854

Dooglus while your here what is your opinion of my error? Do you think i deserve some kind of compensation at all due to what happened? I think i should at the least be being met half way considering there was an error on both mine and satoshi dice's parts. But i beleive my mistake was due to lack of support and the glitch making me panic in the first place. I think at the very least i should be made even from what i lost out of my original deposit, that way both myself AND satoshi dice walk away no worse or better off from the error that occurred.

I can take your honest answer but as a well known site owner yourself, your opinion on the matter would be really appreciated.

I really don't know what to tell you. I think I would offer you some compensation personally, but I don't think they would be wrong not to. At the end of the day you did make the bets voluntarily, but only in response to them providing you with incorrect information.

At least some part of your loss is the site's fault. If their code was working properly you would never have lost the coins you lost.

Thanks for your opinion, which i think is reasonable as there was some error on my part for not waiting long enough.

I think maybe asking for the full amount probably isnt reasonable so i guess i shouldnt be asking for that. I think they should at least be meeting me half way with reimbursement considering this error is on them. Especially due to the fact that i am STILL yet to receive a single email response or pm response or addressed directly on this forum by Satoshidice_PR. PR just gave everybody a general answer when my error was a unique one.

I think the support has been disgraceful and they should be doing something at the very least to make it up to me for all this. What happned to the daily support that handsoff said was going to happen from now on? Have not seen a damn thing done about that. Its obvious they are avoiding this situation as they know they are partly in the wrong and hoping i go away but this was a fairly big error.

I have been extremely fortunate with wins this past couple of weeks so at this point i dont even care that much about the money, im gratefull for what i have walked away with.

I am here out of principle and wont be going away as i beleive the site owners giving some sort of reimbursement for the error is the right thing to do, and i also want them to stop ignoring me and give me a direct response! It is so unprofressional!
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July 27, 2015, 07:49:13 AM
 #2855

Dooglus while your here what is your opinion of my error? Do you think i deserve some kind of compensation at all due to what happened? I think i should at the least be being met half way considering there was an error on both mine and satoshi dice's parts. But i beleive my mistake was due to lack of support and the glitch making me panic in the first place. I think at the very least i should be made even from what i lost out of my original deposit, that way both myself AND satoshi dice walk away no worse or better off from the error that occurred.

I can take your honest answer but as a well known site owner yourself, your opinion on the matter would be really appreciated.

I really don't know what to tell you. I think I would offer you some compensation personally, but I don't think they would be wrong not to. At the end of the day you did make the bets voluntarily, but only in response to them providing you with incorrect information.

At least some part of your loss is the site's fault. If their code was working properly you would never have lost the coins you lost.

Thanks for your opinion, which i think is reasonable as there was some error on my part for not waiting long enough.

I think maybe asking for the full amount probably isnt reasonable so i guess i shouldnt be asking for that. I think they should at least be meeting me half way with reimbursement considering this error is on them. Especially due to the fact that i am STILL yet to receive a single email response or pm response or addressed directly on this forum by Satoshidice_PR. PR just gave everybody a general answer when my error was a unique one.

I think the support has been disgraceful and they should be doing something at the very least to make it up to me for all this. What happned to the daily support that handsoff said was going to happen from now on? Have not seen a damn thing done about that. Its obvious they are avoiding this situation as they know they are partly in the wrong and hoping i go away but this was a fairly big error.

I have been extremely fortunate with wins this past couple of weeks so at this point i dont even care that much about the money, im gratefull for what i have walked away with.

I am here out of principle and wont be going away as i beleive the site owners giving some sort of reimbursement for the error is the right thing to do, and i also want them to stop ignoring me and give me a direct response! It is so unprofressional!

I agree, hope they do the right thing.
handsoff
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July 27, 2015, 09:29:35 AM
 #2856

Dooglus while your here what is your opinion of my error? Do you think i deserve some kind of compensation at all due to what happened? I think i should at the least be being met half way considering there was an error on both mine and satoshi dice's parts. But i beleive my mistake was due to lack of support and the glitch making me panic in the first place. I think at the very least i should be made even from what i lost out of my original deposit, that way both myself AND satoshi dice walk away no worse or better off from the error that occurred.

I can take your honest answer but as a well known site owner yourself, your opinion on the matter would be really appreciated.

I really don't know what to tell you. I think I would offer you some compensation personally, but I don't think they would be wrong not to. At the end of the day you did make the bets voluntarily, but only in response to them providing you with incorrect information.

At least some part of your loss is the site's fault. If their code was working properly you would never have lost the coins you lost.

Thanks for your opinion, which i think is reasonable as there was some error on my part for not waiting long enough.

I think maybe asking for the full amount probably isnt reasonable so i guess i shouldnt be asking for that. I think they should at least be meeting me half way with reimbursement considering this error is on them. Especially due to the fact that i am STILL yet to receive a single email response or pm response or addressed directly on this forum by Satoshidice_PR. PR just gave everybody a general answer when my error was a unique one.

I think the support has been disgraceful and they should be doing something at the very least to make it up to me for all this. What happned to the daily support that handsoff said was going to happen from now on? Have not seen a damn thing done about that. Its obvious they are avoiding this situation as they know they are partly in the wrong and hoping i go away but this was a fairly big error.

I have been extremely fortunate with wins this past couple of weeks so at this point i dont even care that much about the money, im gratefull for what i have walked away with.

I am here out of principle and wont be going away as i beleive the site owners giving some sort of reimbursement for the error is the right thing to do, and i also want them to stop ignoring me and give me a direct response! It is so unprofressional!


A response has been given by both me and the PR and we are very sorry if you think that the support was in any way disrespectful.
Support is and will be ongoing from now on Smiley

handsoff
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July 27, 2015, 09:31:26 AM
 #2857

Is there a plan to make a chat on satoshidice?


Yes ,we are working on fixing it as soon as possible  Wink

jpouza
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July 27, 2015, 11:39:15 AM
 #2858

Is there a plan to make a chat on satoshidice?

I would like to know that too.
slacky741
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July 27, 2015, 12:38:22 PM
 #2859

Dooglus while your here what is your opinion of my error? Do you think i deserve some kind of compensation at all due to what happened? I think i should at the least be being met half way considering there was an error on both mine and satoshi dice's parts. But i beleive my mistake was due to lack of support and the glitch making me panic in the first place. I think at the very least i should be made even from what i lost out of my original deposit, that way both myself AND satoshi dice walk away no worse or better off from the error that occurred.

I can take your honest answer but as a well known site owner yourself, your opinion on the matter would be really appreciated.

I really don't know what to tell you. I think I would offer you some compensation personally, but I don't think they would be wrong not to. At the end of the day you did make the bets voluntarily, but only in response to them providing you with incorrect information.

At least some part of your loss is the site's fault. If their code was working properly you would never have lost the coins you lost.

Thanks for your opinion, which i think is reasonable as there was some error on my part for not waiting long enough.

I think maybe asking for the full amount probably isnt reasonable so i guess i shouldnt be asking for that. I think they should at least be meeting me half way with reimbursement considering this error is on them. Especially due to the fact that i am STILL yet to receive a single email response or pm response or addressed directly on this forum by Satoshidice_PR. PR just gave everybody a general answer when my error was a unique one.

I think the support has been disgraceful and they should be doing something at the very least to make it up to me for all this. What happned to the daily support that handsoff said was going to happen from now on? Have not seen a damn thing done about that. Its obvious they are avoiding this situation as they know they are partly in the wrong and hoping i go away but this was a fairly big error.

I have been extremely fortunate with wins this past couple of weeks so at this point i dont even care that much about the money, im gratefull for what i have walked away with.

I am here out of principle and wont be going away as i beleive the site owners giving some sort of reimbursement for the error is the right thing to do, and i also want them to stop ignoring me and give me a direct response! It is so unprofressional!


A response has been given by both me and the PR and we are very sorry if you think that the support was in any way disrespectful.
Support is and will be ongoing from now on Smiley

If you read through SatoshiDice_PR's replies, there is not a single response directly to me regarding my unique withdrawal issue whatsoever. Your are the only one has addressed me personally so far. You also said SatoshiDice_PR is the only one who can make a decision regarding reimbursement so i will be waiting for them. I feel as if i should at least be made whole from this particular betting session, i deposited 20 bitcoins and managed to get back 13.91865035 from the whole ordeal. I should at the very least be reimbursed the 6.1btc. That way SatoshiDice AND myself both walk away even from the glitch that occured. No one loses - simple.
ndnh
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July 27, 2015, 01:23:16 PM
 #2860

A response has been given by both me and the PR and we are very sorry if you think that the support was in any way disrespectful.
Support is and will be ongoing from now on Smiley


Any response won't do. You haven't said nothing solid all along other than arguing/defending your point, and the PR guy completely avoided the subject altogether.

Or do you intend to say that :
You have decided NOT to compensate your player(s) - slacky741, in full nor in part, for the loss approximating 20-25BTC*, owing to the bug in your withdrawal system (and to the insufficient balance in your hot wallet) because you claim it is entirely his fault and none of yours?



*70BTC+ of other players not accounted for in this statement.



Some 9 pages thanks to your error... Almost 40 posts, most long and explanatory by him (https://bitcointalk.org/index.php?action=profile;u=335349;sa=showPosts), and that much in numbers from the other guy.
At least they spend more time on this than you did.

Oh, I forgot, a player's time is never important, right? Tongue

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