SatoshiDICE.com - The World's Most Popular Bitcoin Game

[VarietyBitcoin]

They've done it again

just started ignoring me!


Worst support I've ever seen on a site..


https://i.imgur.com/x0AeKSL.png


I last rolled on 1st December 2015 - in which I ran out of money..
I deposited on 11th December 2015 (which can be seen here: https://blockchain.info/address/19qhraPeww4cx8B3mfh7RCZf47besVkEAk (then taken into the system) )

I have not rolled, as you can see, yet I have no money
Idk what happened on the system, but I certainly didn't receive my money



I've emailed, written on this thread and privately messaged, had responses from all, yet still have not received my money, then no responses from any of the support members
It's only 0.149btc, but the principle of this issue happening, then the site support just ignoring me is unacceptable.

SD must be held accountable.

Support is also continuing to ignore me.

[eromirou]

Is anyone getting any answers from support??

I'm having issues with two accounts:
One of them had it's balance reset to 0 and the password is not working on the second one.

What's going on with these guys?
Are they about to up and leave with our money??

What do you guys think?

[VarietyBitcoin]

Is anyone getting any answers from support??

I'm having issues with two accounts:
One of them had it's balance reset to 0 and the password is not working on the second one.

What's going on with these guys?
Are they about to up and leave with our money??

What do you guys think?

no idea, it's a huge inconvenience.

[user234123q424]

Is anyone getting any answers from support??

I'm having issues with two accounts:
One of them had it's balance reset to 0 and the password is not working on the second one.

What's going on with these guys?
Are they about to up and leave with our money??

What do you guys think?

I think its dodgy that https://i.imgur.com/ilupn0u.png shows up for me, when I'm not (not using vpn, or anything spoofing stuff)

I'm having a very poor experience, users should be careful

[jake_a99]

I am getting really concerned about this. I have over 100 coins tied up on SDice. I had a problem with not being able to log in, and started an e-mail correspondence with them 2 weeks ago. At first they replied (although not to PM here), and requested I sign a transaction, which I did one week ago. Since then, silence despite me sending multiple follow up emails. 

I invested 2 weeks ago for the first time ever, would be really unlucky if after years without any real issues they picked this moment to abscond! 

[SDice_CTO]

I am getting really concerned about this. I have over 100 coins tied up on SDice. I had a problem with not being able to log in, and started an e-mail correspondence with them 2 weeks ago. At first they replied (although not to PM here), and requested I sign a transaction, which I did one week ago. Since then, silence despite me sending multiple follow up emails. 

I invested 2 weeks ago for the first time ever, would be really unlucky if after years without any real issues they picked this moment to abscond! 

Hello, I could not verify the message because I don't understand what you meant by "the signature you attached"... Can you PM me or email the exact message?

[SDice_CTO]

Is anyone getting any answers from support??

I'm having issues with two accounts:
One of them had it's balance reset to 0 and the password is not working on the second one.

What's going on with these guys?
Are they about to up and leave with our money??

What do you guys think?

I think its dodgy that https://i.imgur.com/ilupn0u.png shows up for me, when I'm not (not using vpn, or anything spoofing stuff)

I'm having a very poor experience, users should be careful

Could you PM your IP number and I will check if there's an issue with the GEO location script.

[SDice_CTO]

They've done it again

just started ignoring me!


Worst support I've ever seen on a site..


https://i.imgur.com/x0AeKSL.png


I last rolled on 1st December 2015 - in which I ran out of money..
I deposited on 11th December 2015 (which can be seen here: https://blockchain.info/address/19qhraPeww4cx8B3mfh7RCZf47besVkEAk (then taken into the system) )

I have not rolled, as you can see, yet I have no money
Idk what happened on the system, but I certainly didn't receive my money



I've emailed, written on this thread and privately messaged, had responses from all, yet still have not received my money, then no responses from any of the support members
It's only 0.149btc, but the principle of this issue happening, then the site support just ignoring me is unacceptable.

SD must be held accountable.

Please check your account now and sorry for the long wait. I included compensation for the problems.

[VarietyBitcoin]

They've done it again

just started ignoring me!


Worst support I've ever seen on a site..


https://i.imgur.com/x0AeKSL.png


I last rolled on 1st December 2015 - in which I ran out of money..
I deposited on 11th December 2015 (which can be seen here: https://blockchain.info/address/19qhraPeww4cx8B3mfh7RCZf47besVkEAk (then taken into the system) )

I have not rolled, as you can see, yet I have no money
Idk what happened on the system, but I certainly didn't receive my money



I've emailed, written on this thread and privately messaged, had responses from all, yet still have not received my money, then no responses from any of the support members
It's only 0.149btc, but the principle of this issue happening, then the site support just ignoring me is unacceptable.

SD must be held accountable.

Please check your account now and sorry for the long wait. I included compensation for the problems.

What about me? i'v been waiting for you for nearly a month now.

[jake_a99]

I am getting really concerned about this. I have over 100 coins tied up on SDice. I had a problem with not being able to log in, and started an e-mail correspondence with them 2 weeks ago. At first they replied (although not to PM here), and requested I sign a transaction, which I did one week ago. Since then, silence despite me sending multiple follow up emails. 

I invested 2 weeks ago for the first time ever, would be really unlucky if after years without any real issues they picked this moment to abscond! 

They got in touch today and my issue is resolved. Whew!

[eromirou]

I am getting really concerned about this. I have over 100 coins tied up on SDice. I had a problem with not being able to log in, and started an e-mail correspondence with them 2 weeks ago. At first they replied (although not to PM here), and requested I sign a transaction, which I did one week ago. Since then, silence despite me sending multiple follow up emails. 

I invested 2 weeks ago for the first time ever, would be really unlucky if after years without any real issues they picked this moment to abscond! 

They got in touch today and my issue is resolved. Whew!

They got in touch with me as well but asked for further info to restore my balance.
Let's see how it goes...

[VarietyBitcoin]

I am getting really concerned about this. I have over 100 coins tied up on SDice. I had a problem with not being able to log in, and started an e-mail correspondence with them 2 weeks ago. At first they replied (although not to PM here), and requested I sign a transaction, which I did one week ago. Since then, silence despite me sending multiple follow up emails. 

I invested 2 weeks ago for the first time ever, would be really unlucky if after years without any real issues they picked this moment to abscond! 

They got in touch today and my issue is resolved. Whew!

They got in touch with me as well but asked for further info to restore my balance.
Let's see how it goes...

I'm still waiting for an update from CTO/Support, i'm being ignored as of now.

[VarietyBitcoin]

It has been 1 MONTH and satoshidice has not helped me at all. Please at least update me on my situation CTO.

[VarietyBitcoin]

I can't wait another weekend, let alone another month!.

Respond to my emails!. Please!

[marthas]

feels like it does not happen much in support 

[gberns]

It is unfortunately a known problem with this site, but hold out, they have always solved the problem for me.

[fujiwara]

I'm joining the "I want my money back!" club.
I sent some BTC to my personal deposit address, but nothing happened. How can I contact support?  

edit: support has solved the problem. thanks.

[whysoanon]

This quite the ancient thread, I lost a lot of BTC here but hell i won alot too..
I miss prime dice 

[Bitcoin_Delivery]

Guys my experience here is just to keep faith and wait, i had my support ticket closed afetr 2 months, but when i got my account back, all my funds was safe on the right place!
Just post here time by time and support will help you.

[SatoshiDICE_PR]

Randian Hero will now take care of most of our support here on Bitcointalk!