To contact Xapo Support, please use our FAQs (https://support.xapo.com/)

[bitart]

WTF?? Whenever i try to withdrawal cash from my Xapo debit card, ATM says not enough funds even tho i'm 1000% sure i got money in my xapo account and 100s of confirmations already?? This card only work occasionally so dont rely on it for your urgent withdrawals guys. It making me sick whenever i go to withdraw money and im already thinking to dump it 

same here, it happens a lot with me. I just throw my card into the bin.

Don't throw it, man, give it to me but with the proper PIN If I'll have some time I'll give it a try You will notice if I have succeeded or not on your balance
But seriously, I'm only using my card at POS terminals in stores, but the purchases were OK every time I had tried it.

[1714533171]

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[1714533171]

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[teddy5145]

WTF?? Whenever i try to withdrawal cash from my Xapo debit card, ATM says not enough funds even tho i'm 1000% sure i got money in my xapo account and 100s of confirmations already?? This card only work occasionally so dont rely on it for your urgent withdrawals guys. It making me sick whenever i go to withdraw money and im already thinking to dump it 

same here, it happens a lot with me. I just throw my card into the bin.

Try to contact customer support and good luck receiving any responses
If Xapo is too problematic for you, you can always use other debit card provider

[ub27]

WTF?? Whenever i try to withdrawal cash from my Xapo debit card, ATM says not enough funds even tho i'm 1000% sure i got money in my xapo account and 100s of confirmations already?? This card only work occasionally so dont rely on it for your urgent withdrawals guys. It making me sick whenever i go to withdraw money and im already thinking to dump it 

same here, it happens a lot with me. I just throw my card into the bin.

Try to contact customer support and good luck receiving any responses
If Xapo is too problematic for you, you can always use other debit card provider

they havent replied to my emails since 3 month ago

[teddy5145]

WTF?? Whenever i try to withdrawal cash from my Xapo debit card, ATM says not enough funds even tho i'm 1000% sure i got money in my xapo account and 100s of confirmations already?? This card only work occasionally so dont rely on it for your urgent withdrawals guys. It making me sick whenever i go to withdraw money and im already thinking to dump it 

same here, it happens a lot with me. I just throw my card into the bin.

Try to contact customer support and good luck receiving any responses
If Xapo is too problematic for you, you can always use other debit card provider

they havent replied to my emails since 3 month ago

Same with me, i waited for about a month now and zero reply from them
I've decided just to contact my mobile phone cus. service and they sent me a new sim card with my old number attached to it
I instantly withdrawed my btc to my electrum wallet after that

[CoinTasker]

Am I the only one who has consistently had massive problems loading my Xapo wallet via web browser?

I am not exaggerating when I say that at least 95% of the time my wallet doesn't load. It either freezes, get's stuck in a never ending loading loop, or produces an error.



I literally will spend 5 minutes reloading my wallet before I can even access it. This is not a new issue for me at all, but now I am just curious if I am the only one experiencing this. I haven't even bothered to try any other browsers, but I am using Google Chrome.

Anyone else?

[Linuld]

Am I the only one who has consistently had massive problems loading my Xapo wallet via web browser?

I am not exaggerating when I say that at least 95% of the time my wallet doesn't load. It either freezes, get's stuck in a never ending loading loop, or produces an error.



I literally will spend 5 minutes reloading my wallet before I can even access it. This is not a new issue for me at all, but now I am just curious if I am the only one experiencing this. I haven't even bothered to try any other browsers, but I am using Google Chrome.

Anyone else?

I don't see any issue with their wallet. I'm using their wallet for my everyday activities to avoid transaction fees and I never had this issue either in web browser or in mobile app. Since now you posted on this thread they may soon will reply to query. I also use always google chrome browser and working fine to me.

[teddy5145]

Am I the only one who has consistently had massive problems loading my Xapo wallet via web browser?

I am not exaggerating when I say that at least 95% of the time my wallet doesn't load. It either freezes, get's stuck in a never ending loading loop, or produces an error.



I literally will spend 5 minutes reloading my wallet before I can even access it. This is not a new issue for me at all, but now I am just curious if I am the only one experiencing this. I haven't even bothered to try any other browsers, but I am using Google Chrome.

Anyone else?

Did you have ad blocker installed?
I used to have this problem until i turned off my ad block

Or try to use different browser like firefox or opera

[Miiike]

Am I the only one who has consistently had massive problems loading my Xapo wallet via web browser?

I am not exaggerating when I say that at least 95% of the time my wallet doesn't load. It either freezes, get's stuck in a never ending loading loop, or produces an error.

--snip--

I literally will spend 5 minutes reloading my wallet before I can even access it. This is not a new issue for me at all, but now I am just curious if I am the only one experiencing this. I haven't even bothered to try any other browsers, but I am using Google Chrome.

Anyone else?

Did you have ad blocker installed?
I used to have this problem until i turned off my ad block

Or try to use different browser like firefox or opera

Or clear your cache.. It helps me solve this kind of error on most of the website I visit. And yeah, you can always use the mobile version to make sure. IMHO, the mobile version is better than the PC-based one

[ub27]

so xapo support officially dead? They havent replied to my emails since 3 months, and the support account here was active at nov 9.

Such a shame Xapo....


ps.: wanted to drink a coffee and wanted to pay it with my debit card but i couldnt as usual. Goodbye Xapo, hello Wagecan.

[teddy5145]

so xapo support officially dead? They havent replied to my emails since 3 months, and the support account here was active at nov 9.

Such a shame Xapo....


ps.: wanted to drink a coffee and wanted to pay it with my debit card but i couldnt as usual. Goodbye Xapo, hello Wagecan.

Looks like it is
See my post up there about having lost phone ?
Yeah, no reply to my email since then
I moved to another wallet now, where the only customer support i had is myself and google

[ub27]

so xapo support officially dead? They havent replied to my emails since 3 months, and the support account here was active at nov 9.

Such a shame Xapo....


ps.: wanted to drink a coffee and wanted to pay it with my debit card but i couldnt as usual. Goodbye Xapo, hello Wagecan.

Looks like it is
See my post up there about having lost phone ?
Yeah, no reply to my email since then
I moved to another wallet now, where the only customer support i had is myself and google

yep man i saw it...sry about that.

yeah it would be a nice service but its time to change for everyone...

[lama-hunter]

Hi there Xapo Users,

i heard about Xapo from an bitcointalk Users named Borpf. He said he is onee of the first to try out the Xapo debit card and get it also especially free.
So after i tried it i register on the Site and booked my Xapom card for about 19$ and in was deliverd fast.

After loading up some Bitcoins to my Xapo card and activating the Card it was handfull to Use.
The First trys were aborded.but the seconds often approved. there are spots where it works and spots where not.. thats a little bad, but all in once its a usefull emthod to pay without cash!
U have no charges no fees on the Transactions - Its simpyk amazing

Img lad to join Xapo!

regards
lama-hunter

[ub27]

U have no charges no fees on the Transactions - Its simpyk amazing

lol wut? :DD

so you say its totally standard in your country that if you only have a debit card and you can pay with it 'in some spots' for your food or whatever.

Hmkay.

also its pretty standard in your country that banks dont have any support. Where ya' live m8?

[felicita]

hey i wanna change my phone number i wrote two mails to support@xapo.com but nothing happens ?

i got my old phone number and my new nothing lost i can vertify everythning -.-



looks like bad support !!!

[onlinedragon]

So far I am really happy with this wallet support was fast when I send them email with questions about there app. Don't recognize the problems others have here.

[teddy5145]

hey i wanna change my phone number i wrote two mails to support@xapo.com but nothing happens ?

i got my old phone number and my new nothing lost i can vertify everythning -.-



looks like bad support !!!

See my post up there regarding their cust. service
Its bad and really slow
May i know the reason why you want to change the phone number?
I see you got your old number so no reason to change it

[ivanst776]

hey i wanna change my phone number i wrote two mails to support@xapo.com but nothing happens ?
i got my old phone number and my new nothing lost i can vertify everythning -.-
looks like bad support !!!

So far I am really happy with this wallet support was fast when I send them email with questions about there app. Don't recognize the problems others have here.

Two different stories, too bad that xapo does not have a phone number support for this cases, if you really can't change your phone number then the funds are staying to them and that's why not using web based wallets sometimes is good.

[felicita]

hey i wanna change my phone number i wrote two mails to support@xapo.com but nothing happens ?

i got my old phone number and my new nothing lost i can vertify everythning -.-



looks like bad support !!!

See my post up there regarding their cust. service
Its bad and really slow
May i know the reason why you want to change the phone number?
I see you got your old number so no reason to change it

my old number can only get messages and calls not send something .
My crerdit is expired. So i got a new number with them i can send sms and calls out !

kind regards

[lama-hunter]

hey i wanna change my phone number i wrote two mails to support@xapo.com but nothing happens ?

i got my old phone number and my new nothing lost i can vertify everythning -.-



looks like bad support !!!

See my post up there regarding their cust. service
Its bad and really slow
May i know the reason why you want to change the phone number?
I see you got your old number so no reason to change it

my old number can only get messages and calls not send something .
My crerdit is expired. So i got a new number with them i can send sms and calls out !

kind regards

I really like the Service of Xapo and dindt had any Problems by verifien the Card. If u got Problems using the  Hotwallet it is also very usefull if u got Problems to use the Helfunction!
Therefore it says if you can send any transactions you should logout and log in again. You can try this and maybe report if it works..
Otherwise u had insert the right Mobilephonenumber?

regards
lama-hunter

[Kupsi]

I have a question about the Xapo debit card.

If a pending transaction on my debit card is cancelled, do I recieve the exact amount of BTC on hold back or is the BTC amount returned calculated with the current exchange rate when the transaction is cancelled?