To contact Xapo Support, please use our FAQs (https://support.xapo.com/)

[onlinedragon]

If XAPO can guarantee me good support then I willorder for sure a debit card. Need a card with good service in the Netherlands. Will not start With a service if there are many problems. Can you guarantee this to me?

[1714520559]

1714520559

[iluvbitcoins]

If XAPO can guarantee me good support then I willorder for sure a debit card. Need a card with good service in the Netherlands. Will not start With a service if there are many problems. Can you guarantee this to me?

No, they can't

They haven't answered to my e-mail for over 2 weeks

It's been 2 months since I ordered the card

[onlinedragon]

If XAPO can guarantee me good support then I willorder for sure a debit card. Need a card with good service in the Netherlands. Will not start With a service if there are many problems. Can you guarantee this to me?

No, they can't

They haven't answered to my e-mail for over 2 weeks

It's been 2 months since I ordered the card

Oke and someone from XAPO was talking here and that person could not notice someone from support to contact you. It could be a good start to start reading this topic and answer people who are waiting weeks/months now.

[Xapo_Partners]

same no debit card.

also what happened to the affiliate sites?

Can you provide more info what you mean about affiliate sites? We still have a number of faucets and other services using us. You can see more info about our available tools at developers.xapo.com.

[chichidori]

Is xapo require private info before we can open wallet, same as coinbase.?

[Miiike]

Can you provide more info what you mean about affiliate sites? We still have a number of faucets and other services using us. You can see more info about our available tools at developers.xapo.com.

Oh, hi Xapo
You finally come up. Can you be more active, please? I believe all of us here love to use your service, but your slow customer service response somehow made us reconsidering to keep using you.

Is xapo require private info before we can open wallet, same as coinbase.?

Easiest way is by try it yourself, you can always stop in the middle of the sign up process supposes that you found their form didn't met your credential preference

[roadbits]

Is xapo require private info before we can open wallet, same as coinbase.?

Yes, they will ask you to provide your phone number for account opening but they won't ask you any ID proof just to maintain you wallet. If you want to use there pre paid card than you need to provide your ID proof to get this card and if I'm not wrong every pre-paid card issuer will ask for ID proof. I use there wallet but not using pre-paid card, so for quite good.

[dragonusa9]

Is xapo require private info before we can open wallet, same as coinbase.?

Yes, they will ask you to provide your phone number for account opening but they won't ask you any ID proof just to maintain you wallet. If you want to use there pre paid card than you need to provide your ID proof to get this card and if I'm not wrong every pre-paid card issuer will ask for ID proof. I use there wallet but not using pre-paid card, so for quite good.

what is the amount of bill that xapo prepaid card take?
especially bank will take a monthly bill for debit card, is this xapo card is the same of the bank prepaid card?

[Lasergun]

what is the amount of bill that xapo prepaid card take?
especially bank will take a monthly bill for debit card, is this xapo card is the same of the bank prepaid card?

Yes, it is the same as the bank card. Xapo do not charge any monthly fees, there’s an Annual Fee. However, because they value us as a customers and want us to experience the value of the debit card, Xapo waive the Annual Fee for the first year.

[iluvbitcoins]

what is the amount of bill that xapo prepaid card take?
especially bank will take a monthly bill for debit card, is this xapo card is the same of the bank prepaid card?

Yes, it is the same as the bank card. Xapo do not charge any monthly fees, there’s an Annual Fee. However, because they value us as a customers and want us to experience the value of the debit card, Xapo waive the Annual Fee for the first year.

They also waived me my card, since I didn't get it.

[dragonusa9]

and the next question about the xapo service is
what if after 1 year using this prepaid card, i want to stop using the xapo prepaid card.
must i pay the annual fee for the next year too? and must i return the prepaid card to xapo?

[Miiike]

and the next question about the xapo service is
what if after 1 year using this prepaid card, i want to stop using the xapo prepaid card.
must i pay the annual fee for the next year too? and must i return the prepaid card to xapo?

The debit card works like "normal" credit card where we can take and spend some money in our local currency as usual, except instead of using fiat as its balance, it uses btc, right?
Then I suggest you to also consider the availability of bitcoin ATM and/or bitcoin-payable merchant around you, it would be pretty useless if you can't use it anywhere

[dragonusa9]

and the next question about the xapo service is
what if after 1 year using this prepaid card, i want to stop using the xapo prepaid card.
must i pay the annual fee for the next year too? and must i return the prepaid card to xapo?

The debit card works like "normal" credit card where we can take and spend some money in our local currency as usual, except instead of using fiat as its balance, it uses btc, right?
Then I suggest you to also consider the availability of bitcoin ATM and/or bitcoin-payable merchant around you, it would be pretty useless if you can't use it anywhere

ok sir, thx for the information
well indonesia is still new for the bitcoin payable merchant and anything else with "BTC" offline
gonna wait until indonesia can prove some of bitcoin ATM/ bitcoin payable merchant here

[lama-hunter]

The Service is really great, there is also the Option to set your second factor authentifaction to mobile tan and only uppon transactions over x.xxx. liem, u want it

So keep it up Guys its great

regards
lama-hunter

[Lasergun]

and the next question about the xapo service is
what if after 1 year using this prepaid card, i want to stop using the xapo prepaid card.
must i pay the annual fee for the next year too? and must i return the prepaid card to xapo?

In this case you should email support@xapo.com from your email registered with Xapo and ask to stop your bitcoin card servicing. You don't need to pay for the next year or return your card to Xapo.

[cryptouser]

what is the amount of bill that xapo prepaid card take?
especially bank will take a monthly bill for debit card, is this xapo card is the same of the bank prepaid card?

Yes, it is the same as the bank card. Xapo do not charge any monthly fees, there’s an Annual Fee. However, because they value us as a customers and want us to experience the value of the debit card, Xapo waive the Annual Fee for the first year.

They also waived me my card, since I didn't get it.

Their support SUCKS big time!!! Sent 2 inquiries already and still waiting for an answer for two+ weeks ... doesn't look promising,

[mtnsaa]

I hate the verification process, the SMS verification code works 1 in 5 times. I didn't have to use support yet but from what I read it's atrocious.

[karakhan]

i send mail for support and waiting for 5 days
my problem is i cant login cuz i changed my phone but couldnt edit at xapo

[Proxiebuier]

I hate the verification process, the SMS verification code works 1 in 5 times. I didn't have to use support yet but from what I read it's atrocious.

you can use xapo android aplication https://play.google.com/store/apps/developer?id=Xapo&hl=in
im use xapo wallet too, the sms code sometimes not work, but the 2fa from xapo app work perfectly

[DarkStar_]

I hate the verification process, the SMS verification code works 1 in 5 times. I didn't have to use support yet but from what I read it's atrocious.

Really? When I used it, it worked 10/10 times. Didn't have any problems at all.