Lasergun
Legendary
 Offline
Activity: 1153
Merit: 1174
https://t.me/laser9un
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November 29, 2015, 04:28:39 PM |
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I have a question about the Xapo debit card.
If a pending transaction on my debit card is cancelled, do I recieve the exact amount of BTC on hold back or is the BTC amount returned calculated with the current exchange rate when the transaction is cancelled?
All pending transactions on my account that got status "Canceled" was declined almost instantly (up to minute) and I received the exact amount of BTC on hold back. |
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Spider07
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December 04, 2015, 07:44:01 PM |
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Hello all I'am not sure it's the good place to post my request. So sorry if it's not the case. (@Admin, you can move my post to the appropiate conatainer  ) Is Xapo is a serious company ? I sent to support@xapo.com at least 3 mails since one week and I have never got an answer.... I want only change my phone number contact before order a Xapo debit card. I don't think it's a difficult request....!!!! If I have no answer for a basic request, I don't think it's the appropriate place for me to choose this company for ordering a debit card..... What is your opinion regarding Xapo ? Many thanks |
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Lasergun
Legendary
Offline
Activity: 1153
Merit: 1174
https://t.me/laser9un
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December 04, 2015, 07:58:54 PM |
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Hello all I'am not sure it's the good place to post my request. So sorry if it's not the case. (@Admin, you can move my post to the appropiate conatainer ) Is Xapo is a serious company ? I sent to support@xapo.com at least 3 mails since one week and I have never got an answer.... I want only change my phone number contact before order a Xapo debit card. I don't think it's a difficult request....!!!! If I have no answer for a basic request, I don't think it's the appropriate place for me to choose this company for ordering a debit card..... What is your opinion regarding Xapo ? Many thanks In order to protect your security, Xapo will need to go through a process to verify your identity before they are able to change your phone number. Acording to their FAQ, you should email to support@xapo.com with your new phone number and the subject "Mobile Number Change". |
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Spider07
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December 04, 2015, 08:23:17 PM |
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Hello all I'am not sure it's the good place to post my request. So sorry if it's not the case. (@Admin, you can move my post to the appropiate conatainer ) Is Xapo is a serious company ? I sent to support@xapo.com at least 3 mails since one week and I have never got an answer.... I want only change my phone number contact before order a Xapo debit card. I don't think it's a difficult request....!!!! If I have no answer for a basic request, I don't think it's the appropriate place for me to choose this company for ordering a debit card..... What is your opinion regarding Xapo ? Many thanks In order to protect your security, Xapo will need to go through a process to verify your identity before they are able to change your phone number. Acording to their FAQ, you should email to support@xapo.com with your new phone number and the subject "Mobile Number Change". Please read my post.....I already sent 3 emails to support@xapo with my new phone number ...... Thanks... |
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Lasergun
Legendary
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Activity: 1153
Merit: 1174
https://t.me/laser9un
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December 04, 2015, 09:00:04 PM |
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Please read my post.....I already sent 3 emails to support@xapo with my new phone number ......
Thanks...
I read your post carefully. Sending more e-mails and forum posts does not help much, in fact, it only causes confusion and delays. Just imagine a hundred customers, and all of them send x3 emails (when only one is enough) and forgot to write the subject... Have you verified your Xapo account? |
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onlinedragon
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December 04, 2015, 09:10:29 PM |
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Please read my post.....I already sent 3 emails to support@xapo with my new phone number ......
Thanks...
I read your post carefully. Sending more e-mails and forum posts does not help much, in fact, it only causes confusion and delays. Just imagine a hundred customers, and all of them send x3 emails (when only one is enough) and forgot to write the subject... Have you verified your Xapo account? Sounds like nonsense when you receive email all email from same person are together heading. Email is also more advanced then few years earlier. |
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Lasergun
Legendary
Offline
Activity: 1153
Merit: 1174
https://t.me/laser9un
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December 04, 2015, 09:44:24 PM |
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Sounds like nonsense when you receive email all email from same person are together heading. Email is also more advanced then few years earlier.
You don't know exactly what kind of software, settings and filters Xapo use. Even if all email from same person are heading together, support will need a time to read all of them... So, if the rule exist, you should perform it. |
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onlinedragon
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December 04, 2015, 10:02:17 PM |
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Sounds like nonsense when you receive email all email from same person are together heading. Email is also more advanced then few years earlier.
You don't know exactly what kind of software, settings and filters Xapo use. Even if all email from same person are heading together, support will need a time to read all of them... So, if the rule exist, you should perform it. Customers don't have to care how there email system work. Also not answering customers is something what lead to complaining people. When Bitcoin/money is involved people get nervous when they don't get help when they have problems. Even when they are busy why they don't get automatic message with a maximum time they get a answer from support. |
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Spider07
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December 04, 2015, 10:24:04 PM |
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I'am angry because they don't respond to my emails but in the same time, they don't forget me ....as I received emails from Fernando with subject " 7 Bargain games under $7..... (Sorry I'm French and my English is limited so I can't explain more...but I think you should understand my angry.... I will choose another company for my debit card Many thanks to all Spider07 |
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teddy5145
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December 04, 2015, 11:58:39 PM |
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Sounds like nonsense when you receive email all email from same person are together heading. Email is also more advanced then few years earlier.
You don't know exactly what kind of software, settings and filters Xapo use. Even if all email from same person are heading together, support will need a time to read all of them... So, if the rule exist, you should perform it. Are you trying to say that my email from last month is still haven't been read by the customer support  Face it, Xapo customer support sucks and there's nothing we can do about it unless we change our wallet provider Looks like my email accidentally got deleted by them  |
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fullypak
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Activity: 1456
Merit: 1005
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December 07, 2015, 09:30:27 AM
Last edit: December 08, 2015, 01:29:36 AM by fullypak |
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Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later. " - Any one face same issue? I even tried to receive a call but not successful so just wonder is it only I got this issue or any of you also facing this issue?
But mobile wallet is still looks working, I haven't tried yet any transaction through mobile.
Edit - after few hours issue gone and now receiving SMS as usual. Thanks for all who replied this message.
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CrimBit
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December 07, 2015, 09:34:25 AM |
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Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later. " - Any one face same issue? I even tried to receive a call but not successful so just wonder is it only I got this issue or any of you also facing this issue?
Im never use sms verification after i instal xapo in my android device and never get any issue i recomended you to instal xapo at your mobile phone. |
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Everybitbit
Full Member
Offline
Activity: 224
Merit: 100
☆☆☆☆☆☆☆
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December 07, 2015, 04:19:21 PM |
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Ive received payment from payment. But its not reached on my xapo wallet.
When i checked at blockchain its still unconfirmed transaction..
Is it normal that unconfirmed transaction wont show balance on xapo wallet?
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Lasergun
Legendary
Offline
Activity: 1153
Merit: 1174
https://t.me/laser9un
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December 07, 2015, 04:43:27 PM |
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Ive received payment from payment. But its not reached on my xapo wallet.
When i checked at blockchain its still unconfirmed transaction..
Is it normal that unconfirmed transaction wont show balance on xapo wallet?
Don't worry about it, just wait for at least one confirmation. Actually, for transactions between a Xapo customer and non-customer, transactions complete instantly but will be marked as "Pending" until confirmation completes. Xapo requires six confirmations of the transaction on bitcoin's blockchain, which usually takes anywhere from 30 minutes to an hour. Transactions between two Xapo customers confirm nearly instantly. |
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Lasergun
Legendary
Offline
Activity: 1153
Merit: 1174
https://t.me/laser9un
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December 07, 2015, 05:06:51 PM
Last edit: December 07, 2015, 05:22:17 PM by Lasergun |
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Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later. " - Any one face same issue? I even tried to receive a call but not successful so just wonder is it only I got this issue or any of you also facing this issue?
But mobile wallet is still looks working, I haven't tried yet any transaction through mobile.
If you are commonly experience issues receiving SMS 2FA codess I recommebd you to choose Google Authenticator or Authy, a second factor authentication application that can substitute SMS messages 2FA codes. Additionally, you can retrieve second factor codes natively from the Xapo Android or iOS app, by navigating to the options menu and selecting "Second Factor". |
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roadbits
Legendary
Offline
Activity: 1092
Merit: 1000
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December 08, 2015, 02:04:15 AM |
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Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later. " - Any one face same issue? I even tried to receive a call but not successful so just wonder is it only I got this issue or any of you also facing this issue?
But mobile wallet is still looks working, I haven't tried yet any transaction through mobile.
If you are commonly experience issues receiving SMS 2FA codess I recommebd you to choose Google Authenticator or Authy, a second factor authentication application that can substitute SMS messages 2FA codes. Additionally, you can retrieve second factor codes natively from the Xapo Android or iOS app, by navigating to the options menu and selecting "Second Factor". Actually I feel good to receive SMS instead of google authenticator some how because just I have more confidence on SMS system. XAPO is a quite good online wallet, I also using for more than a year so for quite good. What I think is either your service provider has some issues in sending messages or some issue with their system. As you already said you can receive SMS now means their system may be some thing wrong. What I usually do, if like this issue happen means just restart your mobile phone and your PC and try mostly it will work. |
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anonymousx
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December 08, 2015, 02:08:58 AM |
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Xapo will be the biggest scam to ever happen to bitcoin, I wish I can say more but that's all I can say.
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lama-hunter
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December 08, 2015, 02:25:26 AM |
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Xapo will be the biggest scam to ever happen to bitcoin, I wish I can say more but that's all I can say.
Haha why do you believe this ? Haha   The Xapo Card works greater then ever Ive tried it so often in my Couintry and it works everything without any issues regards lama-hunter |
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anonymousx
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December 08, 2015, 02:29:48 AM |
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Xapo will be the biggest scam to ever happen to bitcoin, I wish I can say more but that's all I can say.
Haha why do you believe this ? Haha The Xapo Card works greater then ever Ive tried it so often in my Couintry and it works everything without any issues regards lama-hunter |
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CrimBit
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December 08, 2015, 02:30:55 AM |
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Today I got error message saying that " Sorry, an error occurred while sending the SMS, please try again later. " - Any one face same issue? I even tried to receive a call but not successful so just wonder is it only I got this issue or any of you also facing this issue?
But mobile wallet is still looks working, I haven't tried yet any transaction through mobile.
If you are commonly experience issues receiving SMS 2FA codess I recommebd you to choose Google Authenticator or Authy, a second factor authentication application that can substitute SMS messages 2FA codes. Additionally, you can retrieve second factor codes natively from the Xapo Android or iOS app, by navigating to the options menu and selecting "Second Factor". i think xapo not allowed to use 2fa from other source, he only accept 2fa from xapo android aplication... |
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