|
h3rlihy
|
 |
November 19, 2016, 02:24:55 AM |
|
I think I may have crossed into level 2 and now am completely locked out of my funds as my xapo account won't log in but instead just errors out. A real pain when I pretty much use it as a hot wallet for funds  |
|
|
|
|
|
|
|
|
|
|
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction.
|
|
|
|
|
holydarkness
Legendary
 Offline
Activity: 2520
Merit: 1406
Yes, I'm an asshole
|
|
November 19, 2016, 03:25:13 AM |
|
I think I may have crossed into level 2 and now am completely locked out of my funds as my xapo account won't log in but instead just errors out. A real pain when I pretty much use it as a hot wallet for funds
~snip~
I can't be sure because I never touched that limit, so I don't know what notification will appear when they asked for second verification, but from what I imagine from koshabt and ogv, aren't the notification (for second verification) supposed to sounds like asking for another verification instead of showing such warning like your screenshot? Furthermore, have you tried to ask them what causing the error by sending them an email consisting the error code as they suggested? Maybe (hopefully) they'll reply with a simple solution. |
|
|
|
|
h3rlihy
|
|
November 19, 2016, 04:49:41 PM |
|
They now seem to have fixed it for me. But before the error was appearing the url was redirecting to some kind of compliance page
|
|
|
|
|
bitbunnny
Legendary
Offline
Activity: 2898
Merit: 1068
WOLF.BET - Provably Fair Crypto Casino
|
|
November 19, 2016, 07:07:48 PM |
|
I never had such problems with Xapo and I'm using this wallet for a long time. Once I had issues with my wallet acces but that was before I verified it and send all the documents.
But the truth is their support is not very responsive. Usualy it takes much time until they contact you back and solve the problem or answer the question. If you have some urgent situation that might be the problem. Otherwise I have no other remarks on them.
|
|
|
|
erikalui
Legendary
Offline
Activity: 2632
Merit: 1094
|
|
November 20, 2016, 11:28:04 AM |
|
I never had such problems with Xapo and I'm using this wallet for a long time. Once I had issues with my wallet acces but that was before I verified it and send all the documents.
But the truth is their support is not very responsive. Usualy it takes much time until they contact you back and solve the problem or answer the question. If you have some urgent situation that might be the problem. Otherwise I have no other remarks on them.
I agree. I usually used to get a response after 24-48 hours and when I had to verify my account, I fortunately got the xapo representative JessieXapo on BCT but now she's not active and I would need to depend on the official customer support only for a response. I got my account verified in an hour that day but now if anyone needs to get their account verified, it would take minimum 24 hours. |
|
|
|
|
elyas772
|
|
November 21, 2016, 12:23:22 AM |
|
why i get level 2 verification more than 1 time ? but im never see the place to upload my id card  |
| | |
Fast, Secure, and Fully
Decentralized Trading | BACKED BY:
─────────────────────────
| BINANCE
─────── LAB | & | █████████████████████████████████ █ ███
█▀ ▀█ ███▀▀▀▀▀████████ ████▀▀███▀ █
█ █████ ▄▄▄▄▄ █ ▀ █ ███ █ ██
█▄ ▀█ ██ █ ▄███ ██████ ███
█████ █ ██ ███ █ ████ ████ ▄ ███
█▄ ▄█▄ ▄█▄ ▀ ████▄ ▄█ ██ ██
████████████████████████████████████████ |
|
|
| Whitepaper
Medium
Reddit
|
|
|
|
btcuser11
Newbie
Offline
Activity: 9
Merit: 0
|
|
November 23, 2016, 10:25:50 PM |
|
I made my first live purchase with the xapo card. I noticed that bitcoin exchange rate was about 3% off. So there is a hidden/[industry standard] fee involved. Otherwise everything worked smoothly. I got the card within a week and no problems depositing with bitcoins.
|
|
|
|
|
|
deadsilent
|
|
November 24, 2016, 08:28:07 AM |
|
The worst thing that is no way to contact with them. The Xapo support is not respond. It looks like they just stole our btc.
Xapo's support is notorious for being late. They either will respond to you fast but won't resolve your issue for a long time or won't respond at all. You need to bombard them with mails and questions. But Xapo is not a scam service - it is people who are to blame here for not reading their ToS and not complying with it. Xapo wallet is not really scamming people. I just transffered .07btc from xapo to mycellium and i did not encountered any issues at all. What i was complaining is their respond. Takes a lot of time to receive their respond. Poor costumer service. Hope they can do something about this. For their customers . |
|
|
|
|
|
Gifted
|
|
November 28, 2016, 06:41:47 PM |
|
I've been using Xapo for 3 years now. I have come across a lot of errors. first of all the app is completely useless and has major bugs in it for both android and Iphone, i use both. The website sometimes takes me 3 times to log in and sometimes logs me out to log back in just switching wallets less than 1 min . I do feel they are safe but over all i give them a 6 for software interface friendly.
|
|
|
|
|
AakZaki
Legendary
Offline
Activity: 2310
Merit: 1076
zknodes.org
|
|
December 04, 2016, 01:06:23 AM |
|
I've been using Xapo for 3 years now. I have come across a lot of errors. first of all the app is completely useless and has major bugs in it for both android and Iphone, i use both. The website sometimes takes me 3 times to log in and sometimes logs me out to log back in just switching wallets less than 1 min . I do feel they are safe but over all i give them a 6 for software interface friendly.
if anyone has experienced the same thing with me, I xapo wallet when copied then the results come out #######? and I could not make a withdrawal in the wallet |
|
|
|
|
vitheltone
Newbie
Offline
Activity: 1
Merit: 0
|
|
December 05, 2016, 12:24:02 PM |
|
Ok apparently im not alone.
Im xapo latest victim, opened the account, sent my ID and proof of residence, asked for the debit card.
I got a transfer 2 days ago.
Now my account is under review, cant log in, cant send emails. Sent a form and support did not reply
Been a week.
How did you guys manage to get to talk to support or something?
I need to use my btc.
|
|
|
|
|
mayax
Legendary
Offline
Activity: 1456
Merit: 1004
|
|
December 21, 2016, 07:39:58 PM |
|
Ok apparently im not alone.
Im xapo latest victim, opened the account, sent my ID and proof of residence, asked for the debit card.
I got a transfer 2 days ago.
Now my account is under review, cant log in, cant send emails. Sent a form and support did not reply
Been a week.
How did you guys manage to get to talk to support or something?
I need to use my btc.
why do you use an unlicensed exchanger?  |
|
|
|
|
Miiike
Legendary
Offline
Activity: 2030
Merit: 1059
Wait... What?
|
|
December 22, 2016, 06:01:31 PM |
|
Ok apparently im not alone.
Im xapo latest victim, opened the account, sent my ID and proof of residence, asked for the debit card.
I got a transfer 2 days ago.
Now my account is under review, cant log in, cant send emails. Sent a form and support did not reply
Been a week.
How did you guys manage to get to talk to support or something?
I need to use my btc.
why do you use an unlicensed exchanger? From what I read, I think his problem is not on the pending or rejected transfers (especially because if it is, then the amount will bounced back to his sending address) but more to the long verification process. I suggest to keep contacting them both by email and on this forum |
|
|
|
|
ghilardi
Newbie
Offline
Activity: 11
Merit: 0
|
|
December 23, 2016, 08:26:26 PM |
|
I'm also having verification problems. I need to use my BTCs and I can not access my account. How long does validation take after submitting the documents? No one answers emails and tickets. Can you help me ? E-mail: lucas@movidoaweb.com.brThank you, |
|
|
|
|
Miiike
Legendary
Offline
Activity: 2030
Merit: 1059
Wait... What?
|
|
December 24, 2016, 05:44:35 PM |
|
I'm also having verification problems. I need to use my BTCs and I can not access my account. How long does validation take after submitting the documents? No one answers emails and tickets. Can you help me ? E-mail: lucas@movidoaweb.com.brThank you, Maybe you can try to contact Jessie Xapo. Her last activity was quite a while ago, but she claimed that she is (or was) the official support team |
|
|
|
|
|
vaibhavsingh
|
|
December 28, 2016, 03:23:27 PM |
|
I contacted xapo support with request for activating the required scopes for jy app Bitplay but there has been no reply from them. Mailed developers@xapo.com two times in the past two weeks. Even used their contact form on their website but there has been no response so far.. Very very poor support.  |
|
|
|
ghilardi
Newbie
Offline
Activity: 11
Merit: 0
|
|
December 28, 2016, 03:59:33 PM |
|
After a few days they returned my account.
Thank God
Support bad, I'm going to take my money from XAPO
|
|
|
|
|
|
JANGKRIK BOSS
|
|
January 05, 2017, 01:25:03 AM |
|
In this year I hope the Xapo can provide special services namely direct withdrawal to a bank account. It is also great as one security confirmation. So in addition to sms confirmation of course enter account number can be used as one of the security factors.
|
|
|
|
|
hiddensphinx
Legendary
Offline
Activity: 1457
Merit: 1001
|
|
February 09, 2017, 07:09:13 AM |
|
|
|
|
|
|
eaLiTy
|
|
February 09, 2017, 08:39:53 AM |
|
Things are changing with Xapo wallet and things are getting difficult as they will be taking a charge even for incoming coins if it is a micro transaction.I just want to correct certain things with the feature written by Joseph Young, to use their wallet they wont be asking any KYC as they never had a problem with me and i am able to use everything without providing any verification details. |
|
|
|
|
|
