To contact Xapo Support, please use our FAQs (https://support.xapo.com/)

[ONLYfree]

Whats wrong with API? All sending payments are canceled

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[vane91]

Whats wrong with API? All sending payments are canceled

Maybe they think you are spamming with so many small tx.

One thing Xapo should fix, is that it should not send any sms unless you are moving amounts over 10$ or so, after 50$ in tx then send the 2FA /OTP code.
Instead of wasting money on unnecesary sms, use it for reliable sms provider or use email by default for small amounts.

[Xapo_Partners]

Whats wrong with API? All sending payments are canceled

http://s1.postimg.org/t5gjljnaj/xapo.jpg

The cancelled transactions could be 2 possible reasons. First we had a maintenance window of ~8hrs yesterday 12/22/15 where most of the Xapo infrastructure was off while we made upgrades. This has since ended and your transactions should be going as normal.

The other reason is if users are withdrawing for the first time. If a user doesnt have a Xapo account and withdraws from a service using our APIs they will receive an email inviting them to claim their bits (by creating an account with Xapo). Over a 10 day period we will send them many email reminders, but if the user does not claim the bits are returned to the service in 10 days. We set it up that way because we had many faucet partners who paid the user but many of them never claimed their bits... so at least now the funds will return to the service.

[ONLYfree]

Whats wrong with API? All sending payments are canceled

The cancelled transactions could be 2 possible reasons. First we had a maintenance window of ~8hrs yesterday 12/22/15 where most of the Xapo infrastructure was off while we made upgrades. This has since ended and your transactions should be going as normal.

The other reason is if users are withdrawing for the first time. If a user doesnt have a Xapo account and withdraws from a service using our APIs they will receive an email inviting them to claim their bits (by creating an account with Xapo). Over a 10 day period we will send them many email reminders, but if the user does not claim the bits are returned to the service in 10 days. We set it up that way because we had many faucet partners who paid the user but many of them never claimed their bits... so at least now the funds will return to the service.

Thank you so much. Back to normal.

[Miiike]

Hey there Miiike how are you? Yes I will personally be more active on Bitcointalk going forward.

Hi, thanks for showing.. Because i just got this problem very recently. I played wheel of bitcoin (which prior to this message, was downloadable via Google play) and for its newest update it redirect me to your xapo world. The problem is: i can't download it. I've allow the "third party" setting on my phone, so i believe that's not the cause of this "error".

Please advise.

Thanks for letting us know. We just migrated our games from Play Store to Xapo World just yesterday so are still squashing any bugs.

Can you tell me the model of your mobile? Also, once you download what happens? Are you able to open the game but not spin? Or at what point do you get the error message?

Thanks for your support. Your silence inspire me to look for solutions by myself. It is solved now, my sincerest gratitude.

[onlinedragon]

Today I ordered the XAPO debitcard because of the 50% Christmas deal. Hope it will be a good experience.

[bitart]

Today I ordered the XAPO debitcard because of the 50% Christmas deal. Hope it will be a good experience.

I'm using it for months and it's OK for me. As long as you have enough bitcoins in your wallet you shouldn't face any problems
If you want to pay at merchants' POS you shouldn't say anything about bitcoin or similar, they will think that that's a normal fiat debit card in black color and you won't have any problem with it.

[onlinedragon]

Today I ordered the XAPO debitcard because of the 50% Christmas deal. Hope it will be a good experience.

I'm using it for months and it's OK for me. As long as you have enough bitcoins in your wallet you shouldn't face any problems
If you want to pay at merchants' POS you shouldn't say anything about bitcoin or similar, they will think that that's a normal fiat debit card in black color and you won't have any problem with it.

ok nice love to have a black card in mine pocket. I wonder how it looks like the black card.

[roadbits]

Today I ordered the XAPO debitcard because of the 50% Christmas deal. Hope it will be a good experience.

I'm using it for months and it's OK for me. As long as you have enough bitcoins in your wallet you shouldn't face any problems
If you want to pay at merchants' POS you shouldn't say anything about bitcoin or similar, they will think that that's a normal fiat debit card in black color and you won't have any problem with it.

Just want to check on there fee. I know they will charge some fee for cash withdrawal and that part is OK but if we buy something online or we use card directly buying something in shops like other credit cards. Do they still charge some fee for these purchases also? In otherwords do they charge some fee for all kind of transactions?

So for I didn't use any of these cards so appreciate you're feedback. Thanks

[Lasergun]

Just want to check on there fee. I know they will charge some fee for cash withdrawal and that part is OK but if we buy something online or we use card directly buying something in shops like other credit cards. Do they still charge some fee for these purchases also? In otherwords do they charge some fee for all kind of transactions?

So for I didn't use any of these cards so appreciate you're feedback. Thanks

If you use your card for purchases in your card spending currency, no fees are charged. If the purchase is made in a currency that's different from your card's spending currency, a 3% Foreign Exchange fee is applied.

[Arcteryx]

As far as I know xapo doesn't have any transaction fees for what I have used it for when sending bitcoin from my wallet or receiving. Haven't used the card yet but of course debit cards have fees to use them. They always do per transaction.

[felicita]

sorry but support is hard to contact i sended now 3 mail for a aphone number change no answares after 1 month ?


please i can vertify every thinks like passport or what ever you whant.
neeed my account back.


kind regrads

[shefchenko17]

sorry but support is hard to contact i sended now 3 mail for a aphone number change no answares after 1 month ?


please i can vertify every thinks like passport or what ever you whant.
neeed my account back.


kind regrads

yeah same here. support answers in 4-5weeks which IMO is too much considering it is one of the best wallets. Do they need more people for their support team or what ?

[onlinedragon]

sorry but support is hard to contact i sended now 3 mail for a aphone number change no answares after 1 month ?


please i can vertify every thinks like passport or what ever you whant.
neeed my account back.


kind regrads

yeah same here. support answers in 4-5weeks which IMO is too much considering it is one of the best wallets. Do they need more people for their support team or what ?

XAPO support is also active in this topic try to send them here a message. Maybe they can fix it but faster for you.

[shefchenko17]

Thanks. Ok then...I want to change or remove a phone number or account because I accidentally have created 2 wallets :1 with my @abv.bg address and 1 with my @gmail.com , but made a mistake and linked my phone number with the one that I'm not using. So I want to remove my number from my gmail account in xapo, or to remove the whole xapo wallet.

[FaucetRank.com]

Good wallet xapo have bank level security . I recommend everyone to use this wallet.

[shefchenko17]

yeah yeah bank level..but their support is .. on snail level

[Soushima]

Xapo wallet is amazing but it's cellphone number security check is driving me crazy. Can someone help me?? I want to change my cellphone number

[shefchenko17]

Xapo wallet is amazing but it's cellphone number security check is driving me crazy. Can someone help me?? I want to change my cellphone number

well... me too but is there in  the world  from their support that is gonna answer us? I don't think so

[ryandanielt]

I verified my account with them the first week they came out and had all limits removed, received my debit card and had all limits removed on it to. Had nothing but good experiences with them so far.

One of there support did recommend to me to activate google authenticator through the settings as its much easier and better then text messages.