This is a very common scam these days and you cannot trust Google to provide you with the correct site especially if it is related to financials.
The best way is to find the site manually and confirm it and then bookmark the original site if you use it often.
As an example, just Search "sinbad mixer" on google and you will find so many phishing sites being displayed on top of the real ones. Make it so harder for the newbies (and even the experiended) to land on the correct site.
[image snip]
Might be a little OOT, but I have to agree that the best way to ensure safety in crypto financial transaction is to bookmark the legit website. Other way is by accessing it through the link provided in the platforms' ANN threads by the official account of that platform. As Sinbad were mentioned, I'd like to add as well that yes, there are a lot of phishing site trying to take advantage of Sinbad. The official webpage of sinbad will be onion: http://[directing people to darknet sites is not allowed].onion/
clearnet: https://sinbad.io/ |
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The issues there is that you both were sharing same internet, I could recall a case like that which the representative came to reply on the thread about their operation of prohibition of multiple accounts sharing same internet. Alternatively it could be that your friend tried to login your account and has tried several times without succeeding this action could lead to account frozen or locked for some period if days but with this action if closing your account is something I can't comprehend. I believe Rollbit has an active campaign so it's better you contact their manager to help you out.
I think it's the former rather than the latter, that OP accessed Rollbit through same IP as his friend, who got limited. Anyway, OP, I've hailed Razer through PM just now. He was online, tackling other case on neighboring thread, let's hope he's still online and read my message and come here to give his input. |
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OP, I'll try calling Razer here. Hopefully he can give more insight to this case by sharing the piece from his side. Meanwhile, do you mind holding the flag until everything become more clear?
Thanks for alerting me to this! This case is pretty clear-cut limit circumvention. OP opened new accounts to circumvent previously limited accounts. OP thought using another individual for the KYC would be acceptable, but it's ultimately still them controlling the account. However, I can see that the account was locked with balance and in this scenario I don't think the abuse warrants removal of funds (there's no losses to recoup). Your account should be unlocked and we request that you withdraw the remaining balance as soon as possible. Once done we'll lock the account again. Thanks, Razer In other words, her boyfriend uses her ID for KYC and play using her credential? OP, if you can confirm above statement, it'll be very much appreciated. That thing said, if you don't have another thing to say and are agree with this decision, and when you've got your balance back, I'll suggest you to mark this thread as solved and lock it. |
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Quoting for image visibility
Thanks for sharing the info... Do you happen to know if they are indeed under CEG jurisdiction? When I try to search register and put rollbit.com URL it says ''Unlicensed'' (see screenshot). https://talkimg.com/image/Rq1HNYes, they are. License GLH-OCCHKTW0702112020 Bull Gaming N.V No, they are not. Rollbit is under Gaming-Curacao, GC,  not Curacao-eGaming, CEG,  , as OP has nicely educate herself, it's made clear by the seal of validation below their page.
Honestly don't expect much from Curacao. It's a country that will issue licenses to anyone, end even then some casinos don't opt for the full license and instead sub-license under entities that sell their license multiple times. From the looks of it Rollbit looks to be doing the latter. In my opinion would be to start a flag against their profile and link to this thread. Then post the link to your flag here and anyone who reviews the evidence can choose to support it or not. Read more on how to create a flag here: https://bitcointalk.org/index.php?topic=5160255.0Can you please help us by pointing out on how to get a full license? Because as far as I know, there are only two type of licenses by Curacao gambling authority, Master License and Sub-License. Master License holder has the power to issue Sub-License, and far as I know, Curacao gambling authority only issued four of Master License since... decades ago.
OP, I'll try calling Razer here. Hopefully he can give more insight to this case by sharing the piece from his side. Meanwhile, do you mind holding the flag until everything become more clear? |
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[...] Although no one seems have a way to get in touch with the Bitsar's internal team, but I will give a negative feedback and hope there's a good news.
I sent them a PM yesterday, inviting them to this case. They've not going online for a while, so there's a huge chance they won't notice my PM [though the default setting of the forum should send a notification email when someone sent us a PM], but when they're coming back online and don't bother clearing issues here [and suppose OP's transaction still stuck at this current state], well... for OP's sake, let's hope we don't have come to that situation. |
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[...]
29/50 of these are US IP addresses, all appearing to be residential addresses. Only 4/50 are Costa Rican, which appear to be related to a private hosting service (often associated with VPN addresses).
[...]
Thanks,
Razer
Thank you for your explanation. OP, anything to say? The ball is in your court now. Have you get other bits of the story that you're yet to tell us here? About why or how you're accessing from US IP address while you're an expatriate in Costa Rica? |
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Umm... you do aware that it's a two way street? You can provide the evidence from your side, I understand correctly that their betting history has timestamp on it? Thus, your bets are well documented on when did you placed them?
Yes, the time is visible everywhere, and I am sure that not one but does not violate the rules. https://prnt.sc/jCUOjTPY5yBg you can see the time here Is this the same bet with the one provided previously? It'll actually be more helpful for us here to understand if you can provide the whole betting history instead of cropping and cherry picking them? As I've said numerous times before, they probably flagging you not due to just one bet, they've been monitoring you for a while, so... if you're comfortable with sharing your past betting with us, and sure you're the one being wronged here, feel free to share. Otherwise, do what suggested above |
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Are you not planning to provide evidence?
Umm... you do aware that it's a two way street? You can provide the evidence from your side, I understand correctly that their betting history has timestamp on it? Thus, your bets are well documented on when did you placed them? |
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I don’t understand why they refuse, they ask for proof of income, I provide them with documents about my loan, and they refuse me this. It is very strange.
We don't know that for sure, it was just my wild guess, that your previous document were marked as bad. With their silence, there's not much we can do other than guessing, and I think it won't hurt trying. Banks are more than happy [at least from where I come from] to issue one. And if it didn't work... well, at least we tried. I think that's better than waiting for the unknown and do nothing. |
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Can you still log in to your account? If so, can you provide screenshot of this delayed withdrawal that's stuck on "processing" phase? Whether it's technical or a scam, we'll get a clearer picture when more context and proof are provided.
Meanwhile, I'll try PMing their representative and invite them here.Their last online activity was more than two weeks ago, but it worth the shot.
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I registered and placed bets, I provided all the evidence of the game,
What you have presented here is only your communication with them and the deposit/withdrawal page. Can you point out where you posted the bets you placed, if possible screenshots would be best. Otherwise, everything is guesswork. [...] I think his entire bets are the ones on these screenshots. It didn't have another page, and the date of bets matched his deposit and withdrawal history; made after 1 October, 22:10, and before 15 October, 23:44.   |
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[...] In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.
It's actually there, on Anti-Money Laundering clause, 
https://imgur.com/a/l8pB3hW 1.5 months have passed, they still haven’t withdrawn the money to me, they confuse the verification levels and confuse me, they won’t accept any documents, it’s a shock. Does your bank issue print-out statements? If they do, is it possible to request one? As inconvenient as it is, to have a print out version while everything is digitalized nowadays, it's probably what they asked for. As Kirito90 said, KYC are done by a third party, and probably these digital documents you provided are not satisfactory to that third party's standard or [I am wildly guessing with this next statement] already marked as a "bad" document, so no matter how many times you submit them, they'll get rejected. |
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 https://imgur.com/a/4sWirNV I'm just shocked, look what they said. This is certainly crazy. Apparently they just don’t want to give away the winnings, it would be interesting to know why they did this, I didn’t violate anything, but they did it. Quoting for image visibility. OP, for the next time, can you upload your image through talkimg? It's a platform made by an established user of the forum to cater forum's image hosting needs, it'll be very much more convenient for others to help quoting your image for visibility.
Jumping in to above conversation, OP, this is your first and only account on DuelBits? You don't have any account on it before, and you're accessing from allowed countries? |
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Sorry, I did a one off post because frankly at this point it's a absolutely pointless to try and rectify this. I wagered 1/2 a million on the site, so losing those bonus benefits suck and I wanted to vent.
To clarify to everyone, I am an expat living in Costa Rica, I have documentation proving so. Since pretty much everyone here accepts my unexpired US DL, I never really found a need to get CR ID.
No ToC was violated, and they're not providing any evidence to the contrary.
Unless there's something you left out from your story, I think this probably is a case of misunderstanding from someone that's jumping too quick to a conclusion. Rollbit does deny their service to US resident [see image below], but given you're an expat, you're technically a Costa Rica resident, and accessing from outside USA. Let me try to get in touch with Razer regarding this matter, see if he could retry this case and give it another look, or, at the very least, give his opinion on this case. It might took a while for Razer to come online and noticed my PM. Please have a bit of patience for the time being.  |
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Can you tell me how to delete this topic? How to resolve the issue of this complaint.
Easy, prove the allegation is wrong, that the project you're offering is not a ponzi, and that the 1% return you promised came from the earnings from that... medical business. Given it's been two and a half years, strong proof that your business is legit should be easily built and the allegation can be disproven... oh, wait, the project is a ponzi, or a rugpull, to say the least.The website is not even online anymore. |
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[...] but you also made mention from your post above that they require from you KYC but you didn't continue in sharing more lights on that if you actually provided them or not.
They are delaying my withdrawal after the kyc request I went through. And judging by other topics on their forum, this is usually the case for them
I understand that your KYC request is still under review and not marked as passed yet? On that case, they're not delaying your withdrawal, I am somewhat sure that if you did nothing wrong and your KYC passed their verification, you'll get your withdrawal processed. In the mean time, please have a little bit more patience.
Edit: re-uploading OP's image through talkimg. |
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First of all, have you cross-checked to know if any mistake is not coming from you, what about the details you provided for your delivery, the contact details as well as the email address used, lastly, are you sure you're dealing with them through their verified and official online platform, scam is everywhere now and people can clone a site to make it appears as the one you intended, why not give all these another closer look to know where the fault is coming from.
Have you umm... read the thread? It's 8 posts long excluding your post, so I can understand if it's a difficult feat. OP's latest update here, two posts above yours, gave a possibility that it's just a delayed AWB number. |
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I understand that the abuse being accused to OP here is a late bet? UserU, is it possible for you to provide some of OP's betting history with the timestamp to back-up this claim without jeopardizing your security measures? I believe OP gave their consent with above post to publicly post their betting history.
And OP, it's possible that the bid you mentioned above [Wickmayer v. Kudermetova] is not the one that trigger this situation. Your betting history and tendency has been monitored by their bookies, it could be the previous bets. Can't you provide the history of your betting yourself? And, are the said betting history have timestamp on when exactly your bet was placed?
I bet with the score 0-0 on games in https://prnt.sc/hqQTmpUYQKNSThank you for providing this, but as I previously mentioned, they flagged you not just because of one bet, they've been monitoring your betting history for a while and the findings from that internal investigation is what helps them reached the decision. Hopefully we can disprove it through your betting history, the timestamp should inform us the exact minute you placed bets, so if you didn't do a late bet, it'll be clear through the past history. |
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I am attaching a screenshot of the order and their letter stating that they accepted the payment   Quoting for image visibility. They don't have an account here, do they? And, to be sure we covered every ground, can you please provide the screenshot of the email with its date visible? |
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After thorough checking, the Sportsbook team has confirmed that this is another instance of abuse: Obviously one of the sportsbook tennis abuser. User's betting patterns are not random while trying to game the system such as knowing the live score ahead and placing bets before the odds are updated. Attempted to circumvent block by randomly playing in-house/ casino games They were able to identify due to similar patterns from previous cases. Hence, the decision is final. I don't understand how this could happen at all. I didn't want to break anything and I don't think I did. I'm asking you to provide proof. Because if I bet on tennis, I bet on the next game that hasn't even started yet. Also, the last bet I made was on the next game, and for some reason you said that the bet was not accepted, although I have a screenshot confirming that the bet was made! In the chat, you told me that the provider allegedly did not accept it. This is complete nonsense. https://prnt.sc/m7y-DMH_IOiG (A screenshot of the very bid that started it all.) I think I lost money because of some bug! If you see that my sports betting violates the rules, provide it as proof. I understand that the abuse being accused to OP here is a late bet? UserU, is it possible for you to provide some of OP's betting history with the timestamp to back-up this claim without jeopardizing your security measures? I believe OP gave their consent with above post to publicly post their betting history. And OP, it's possible that the bid you mentioned above [Wickmayer v. Kudermetova] is not the one that trigger this situation. Your betting history and tendency has been monitored by their bookies, it could be the previous bets. Can't you provide the history of your betting yourself? And, are the said betting history have timestamp on when exactly your bet was placed? |
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