Of course, making two posts in sequence won't let people "trust us with their money".
You either don't get it or try to ignore it miserably. Posting two times in a row doesn't mean that people shouldn't trust you.. but the fact that you can't even admit it and expressing it as 'moderators are evil, they delete posts' is just a plain stupid move. And imo, THIS makes you even less trustworthy and more shady than you already have been. Why can't you simply admit that you made a mistake here by multi-posting ? How can i know that you will admit your mistakes when they are more severe (e.g. loss of user funds) if you can't even admit posting twice in a row ? .. Through this exaggeration, I am just trying to point out to certain bias in this discussion. Which user's funds were lost, may we have a look at this case/user ID etc.? |
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You always replied with multiple posts in a row instead of simply quoting and answering in one single post. Each time you answered X people, you created X posts in a row. If you can't even admit doing such a lenient mistake.. how shall people trust you with their money  I don't understand why you can't even be honest about such a trifle.. Well, this opinion might be illustrative when it comes to online discussions, that do not imply the answer of an accused party. Of course, making two posts in sequence won't let people "trust us with their money". Speaking to the point: there is no such policy imposing us to close KYC in favor of only those users who complain in public. As always, we are available when it comes to a customer's query. |
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We'd like to comment on some statements here but moderators keep removing our replies. Posts are only deleted when they break forum rules. I suggest to read Unofficial list of (official) Bitcointalk.org rules, guidelines, FAQ. You keep breaking this rule: 32. Posting multiple posts in a row (excluding bumps and reserved posts by the thread starter) is not allowed. You should use the edit button instead  No multiple posts were made. |
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We'd like to comment on some statements here but moderators keep removing our replies.
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He made a conversion transaction (from Tether to BTC), using our service.
What does that have to do with anything? Are you saying KYC wouldn't apply to someone who deposits and withdraws the same currency? What about the claims of suspected hacking? Hi, If the hacking is suspected (which happens upon a user's request), we are putting the activity on hold until KYC is completed. Responding to other concerns expressed in this thread, let us make it clear that we may from time to time conduct KYC procedure in case our risk-scoring system detects: - multiple transfers of funds in and out with very short intervals; - IP address is changed. There are many more but we cannot list all the criteria. |
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Like I said before.....losted all hopes after almost 1 and a half year....thanks for not helping me and losing me a 14.000 usd. Still waiting......at this moment i have losted all my hopes that this will ever be done.....so disappointing......  Hello everyone,
i am waiting for about 6 months FREWALLET team to add ROX token to their wallet.
I am patient guy but this is really to much. I looked for this topic on the internet and I saw that there was some tokens added in month, max 2 months, so I thought ok i wioll wait for a little bit and that's it.
But now I am allready waiting for 6 months!!!! I am really afraid that I will lost all my funds.....
Please freewallet team, help me with this issue, it is really taking to long....
Hi Charlie, our management added new tokens since then, however, I am sorry ROX wasn't on the approved list. We will continue monitoring the situation with ROX and will let you know of any news. I noted down your details Hi Charlie, You can check the funds are still on the address and haven't been stolen, lost or disposed of in any way. A list of all supported tokens can be found on our website. |
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The customer whose "issue was closed on Friday". Did that person have to go through KYC just to get their own funds back?
He made a conversion transaction (from Tether to BTC), using our service. |
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I'd like to draw the attention of everyone in this thread that the referenced issue was closed on Friday and the customer could withdraw his funds.
And what do you do with the money of people that don't speak out against you after you subject them to a "random" KYC check? Per your TOS you can just claim that, right? We treat all matters equally no matter if they are spoken in public or not. |
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Hi
We can see two threads started at one moment on one forum. Both are targeting the issues resolved to the customer's benefit and therefore exhausted.
Understanding that the competition is extremely tough at the point, we'd like to take this "elucidation" as another opportunity to assure our customers: we are always online to assist.
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Basically Freewallet is withholding a customers funds (15.2 BTC) due to some KYC, small-print bull shit Flag - https://bitcointalk.org/index.php?action=trust;flag=456Thread - https://bitcointalk.org/index.php?topic=5164369.0Freewallet user profile - https://bitcointalk.org/index.php?action=profile;u=1177176The person scammed - Hello, from a friend in chat room, I knew Freewallet.org where I could conveniently exchange cybermoney only by registering. I believed that BTC would appreciate on July 10 so I transferred 190000 USDT in total on July 9 and successfully exchanged the money into 15.2 BTC. Website: https://live.blockcypher.com/btc/address/3MYY7addBQNQn4DW8Bz2FRUNdsexLKt88D/When I tried to transfer the 15.2 BTC out of Freewallet.org, the website reminded me of “Error in transaction fields”. I did not know why this happened so I tried for many times. https://imgur.com/BdaWsdzI got the following email from them, We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.
There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.
To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.
In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.
Rest assured – your funds will remain on your account untouched, and you can always check your balance.
Thank you for your understanding, and we are looking forward to hearing back from you!
It is ridiculous that I can provide correct Email confirmation, 2-factor authentication and PIN code but the website reminded me of” detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account”. The website require me to provide my personal information. Is Freewallet.org a wallet? Why does it require me to provide my personal information like an exchange? I do not want to provide but the price fluctuation of BTC is huge. I have no time to communicate with them so I have to compromise and provide Freewallet.org with my personal information.   For fear of Freewallet.org having more reasons to refuse me, I contacted a professional translation agency to translate my personal information, and sent it to them again. They told me to wait for their approval. But I haven’t received any news up to now. I have emailed them several times to speed up my information review, but they only told me to wait. Now the price of Bitcoin has fallen, so that I have lost USD 30,000 on Freewallet.org. I hereby warn everyone that please do not use Freewallet.org. I just want to get my money back now. Please support! Hi What makes you raise this issue again once it was resolved back to Friday? |
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Freewallet,
The problem for me is the lack of transparency.
When the user deposited 190.000 usdt, there was no warning. He wasn't warned that "you will need to do kyc to withdrawal that amount"
If you were a transparent service, you would refuse to receive such amount until he does kyc, not refuse to withdrawal.
It's easy, just make a pop up asking how much the user wants to transfer before showing the public address to receive.
It is very comfortable for you to comply with all regulations while you are holding someone else's money, isn't it? Why didn't you said that upfront?
And no, writing that in the guidelines or whatever is not being transparent
Thank you for making the point. We are considering the possibility to add the warning. |
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Will you be resolving the issue referenced in this thread?
I would be very worried if I was the OP. Surely it’s up to the police/government to decide somebodies fate & if they’ve committed some kind of fraud or crime. Your job is to allow a customer / user to have access to their funds. If you haven’t had a subpoena why are you restricting the OP?
Sure, we've already done on Friday's evening. We appreciate it if the OP could update the title accordingly. Usually, illegitimate acts are taking a few seconds to take place whereas our focus is prevention. In fact, our procedures are one of the fastest on the market. |
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Still waiting......at this moment i have losted all my hopes that this will ever be done.....so disappointing...... Hello everyone,
i am waiting for about 6 months FREWALLET team to add ROX token to their wallet.
I am patient guy but this is really to much. I looked for this topic on the internet and I saw that there was some tokens added in month, max 2 months, so I thought ok i wioll wait for a little bit and that's it.
But now I am allready waiting for 6 months!!!! I am really afraid that I will lost all my funds.....
Please freewallet team, help me with this issue, it is really taking to long....
Hi Charlie, our management added new tokens since then, however, I am sorry ROX wasn't on the approved list. We will continue monitoring the situation with ROX and will let you know of any news. I noted down your details |
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Will you be resolving the issue referenced in this thread? I would be very worried if I was the OP. Surely it’s up to the police/government to decide somebodies fate & if they’ve committed some kind of fraud or crime. Your job is to allow a customer / user to have access to their funds. If you haven’t had a subpoena why are you restricting the OP? Hi, the resolution of this case is in the thread you linked. |
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Well that's exactly my point.
Per your TOS you have a motive to ask as much customers as possible for KYC documents, as you state that if *you* think a customer has commited fraud, you can seize their assets.
Who are you to determine what's fraud in the first place, and not something like a trusted third party? and how can you then claim the "fraudulent money".
One can argue that that is your actual business model (Which is highly immoral imo.)
Idk. It just seems like there are no checks and balances. Another reason not to use your service.
We don't claim certain action to be a fraud but our duty is to prevent the possibility of illegal activity. Working in the legal field, we have to be very well aware of the nature of financial operations going through our wallet. It also means being able to provide viable documentation once a request from public authorities comes. |
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Hello, from a friend in chat room, I knew Freewallet.org where I could conveniently exchange cybermoney only by registering. I believed that BTC would appreciate on July 10 so I transferred 190000 USDT in total on July 9 and successfully exchanged the money into 15.2 BTC. Website: https://live.blockcypher.com/btc/address/3MYY7addBQNQn4DW8Bz2FRUNdsexLKt88D/When I tried to transfer the 15.2 BTC out of Freewallet.org, the website reminded me of “Error in transaction fields”. I did not know why this happened so I tried for many times. https://imgur.com/BdaWsdzI got the following email from them, We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.
There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.
To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.
In our terms and conditions that every user accepts when setting up an account, you can find out more details about the verification procedure. Also, you can check our privacy policy here.
Rest assured – your funds will remain on your account untouched, and you can always check your balance.
Thank you for your understanding, and we are looking forward to hearing back from you!
It is ridiculous that I can provide correct Email confirmation, 2-factor authentication and PIN code but the website reminded me of” detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account”. The website require me to provide my personal information. Is Freewallet.org a wallet? Why does it require me to provide my personal information like an exchange? I do not want to provide but the price fluctuation of BTC is huge. I have no time to communicate with them so I have to compromise and provide Freewallet.org with my personal information. For fear of Freewallet.org having more reasons to refuse me, I contacted a professional translation agency to translate my personal information, and sent it to them again. They told me to wait for their approval. But I haven’t received any news up to now. I have emailed them several times to speed up my information review, but they only told me to wait. Now the price of Bitcoin has fallen, so that I have lost USD 30,000 on Freewallet.org. I hereby warn everyone that please do not use Freewallet.org. I just want to get my money back now. Hi! Thanks for providing all the requested info! The hold on outgoing operations in your account has been released after completion of the verification procedure on July 12th. Please check your account and let us know if you have any questions. We'd like to ask the moderator to update the title to 'Solved' - thanks! |
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As a custodial service, we chose not to share private keys with individual wallet addresses. As you can see, we always provide step-by-step assistance should any claim be addressed.
So the name is misleading and freewallet is not a wallet, rather some kind of financial institution? We are a digital wallet. |
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The last sentence is particularly worrisome. I'm not sure if this is normal in the industry, but how can this company be both the investigator, jury, and executioner, is this even legal?
Would you mind sharing what led you to this conclusion? As per our terms and policy, we have the right to put suspicious activity on hold. It is the common practice of financial entities nowadays. As for the investigation, we are always available to all requests of public authorities and further cooperation. |
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I just checked the freewallet app and realized they do not even give the "wallet's" private keys to the users. This should have been the first red flag. Shame that such an established named had to resort to such trickery.
@OP Create a flag which says "This user violated a casual or implied agreement with me, resulting in damages" I will support it.
I have also seen some of the past abuses that were similar to this incident. I will never trust this wallet again.
As a custodial service, we chose not to share private keys with individual wallet addresses. As you can see, we always provide step-by-step assistance should any claim be addressed. |
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