Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
Thanks for replying......i am really worried about it. My biggest fear is that this token won't be added at all an I will lost all my funds. I know that you are looking to add some bigger coin with more liquidity, but what can I do if they don't have so much liquidity at the moment like bigger coins. I hope that this will be resolved in some reasonable time and it won't take like 6 more months to be added..... Hi Charlie, The referenced tokens are already present on CoinMarketCap which is a positive signal. Hope we can update you on the successful status of your token issue later. Hello, I hope so. I just hope it won't take 6 more months because I have send youn an email with my issue about 6 months ago. I know that I made mistake but there should be some option of rejecting transaction or temporary adding to your wallet, for transfering to crypto exchange if you don't want to support this token. In my case that means if you won't add token soon that I have lost all my crypto funds just because of one mistake. Thank you for responding Hello Charlie, Looks like that we need to retrieve these tokens in order to be able to send them. Would you also PM me your user ID? |
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Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
Thanks for replying......i am really worried about it. My biggest fear is that this token won't be added at all an I will lost all my funds. I know that you are looking to add some bigger coin with more liquidity, but what can I do if they don't have so much liquidity at the moment like bigger coins. I hope that this will be resolved in some reasonable time and it won't take like 6 more months to be added..... Hi Charlie, The referenced tokens are already present on CoinMarketCap which is a positive signal. Hope we can update you on the successful status of your token issue later. |
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maybe you can use freewallet with a very low fee
What's that Freewallet? You mean that Freewallet.org? oh, com' on. For me, that is a scam wallet I never use that kind of wallet. I had coins and tokens on that Freewallet.org but I can't withdraw my funds, I already emailed of their support team but only bot message replies I only received. Much better I use blockchain.com wallet for my Bitcoin cash compared to that wallet. Dear Capt00, sorry to hear you've had this impression about Freewallet team! Could you please tell us what exactly was the reason you've found our service unsatisfactory? Could you please provide us with your support ticket number so that we could look into this case and assist you accordingly? We are open to all kinds of opinions and are eager to learn more about how we can improve our service and product. Thank you in advance! |
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I still think your practices of blocking accounts and demand verification and refusing to state the reason are scamish. I still wouldnt trust you a cent but I guess you are solving the problems.
Hello r34tr783tr78, We are entitled to conduct the verification as per our terms and conditions. The reason is always stated: it's done to ensure safety of operations and ownership of customers' funds. The main point is, however, highlighted in your comment: we are solving each case. |
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Hi , I sent yesterday 250 EOS from Bitfinex to Freewallet to test how it works , and then ? surprise ! Iīm not able anymore to send them back or to send to other wallet ! I wrote to support and here is what they answered to me : (P.S. My EOS are registered they from Bitfinex and bought after in August - September 2018 ) The question is what should I do now to take my eos out from this shit wallet  -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Hello Stana, Thank you for your query! Let us remind that Block.one has stopped distributing EOS. Further opportunities related to EOS tokens depend on if a blockchain on EOS.IO Platform. We'll also take a snapshot of the EOS blockchain at the time the EOS tokens are frozen, to guarantee that all Freewallet EOS holders can claim the new coins if any are created and Freewallet supports them. However, there is still not enough information about the future state of EOS. Please monitor the situation around the possibilities of a new blockchain on EOS.IO Platform. Please stay tuned and follow us on Twitter ( https://twitter.com/freewalletorg) and Facebook ( https://www.facebook.com/freewallet.org) for the most recent news  Best regards, Phillip, --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- sorry i donīt understand , this 250 eos what I have on freewallet ihave bought in bitfinex , i have trasfert to freewallet from bitfinex , i have this 250 eos on freewallet , whay from other platform I can transfer and from freewallet I canīt . --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Dear Stana, Currently, we are still testing the new EOS platform. Our users will be notified once the usual operation flow is resumed. Please be patient. There is no need to worry. Best regards, Richard, Hello Raul, yesterday, our EOS wallet resumed its operation. We are glad you could withdraw your funds successfully. |
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Hi Charlie,
Please always verify if a token is supported by the receiving service.
In order for us to reflect these tokens in your account, we need to integrate its code into our system. If we process your transaction, we will need to start accepting this token from other users, too. That means that we need to add a full support of this token.
While it might seem like an easy task, it isn't. It requires extensive effort and resources which means time and money. What if the code of the RELEX token has an issue or is not reputable? This is also the reason why we stopped supporting ICOs, you can never be safe enough.
We started reviewing requests for adding new tokens and we will make an official announcement once they become available on Freewallet.
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Another case about freewallet. The amount around 1250 usd grants that they probably will solve the issue if you keep pressing here. Open your own thread if necessary. For a test was a risky amount.
Hello r34tr783tr78, Please check our answer above. |
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Hi , I sent yesterday 250 EOS from Bitfinex to Freewallet to test how it works , and then ? surprise ! Iīm not able anymore to send them back or to send to other wallet ! I wrote to support and here is what they answered to me : (P.S. My EOS are registered they from Bitfinex and bought after in August - September 2018 ) The question is what should I do now to take my eos out from this shit wallet -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Hello Stana, Thank you for your query! Let us remind that Block.one has stopped distributing EOS. Further opportunities related to EOS tokens depend on if a blockchain on EOS.IO Platform. We'll also take a snapshot of the EOS blockchain at the time the EOS tokens are frozen, to guarantee that all Freewallet EOS holders can claim the new coins if any are created and Freewallet supports them. However, there is still not enough information about the future state of EOS. Please monitor the situation around the possibilities of a new blockchain on EOS.IO Platform. Please stay tuned and follow us on Twitter ( https://twitter.com/freewalletorg) and Facebook ( https://www.facebook.com/freewallet.org) for the most recent news Best regards, Phillip, --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- sorry i donīt understand , this 250 eos what I have on freewallet ihave bought in bitfinex , i have trasfert to freewallet from bitfinex , i have this 250 eos on freewallet , whay from other platform I can transfer and from freewallet I canīt . --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Dear Stana, Currently, we are still testing the new EOS platform. Our users will be notified once the usual operation flow is resumed. Please be patient. There is no need to worry. Best regards, Richard, Hi Raul, In order to see your balance, you need to log out and and log in the account associated with Facebook. You have created 2 accounts in Freewallet and transferred funds from one account to another. You dont see the EOS balance because you logged in the account with 0 balance. You can find more details about the procedure in your email inbox. If the issue has been resolved, please update the post. Thanks! |
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ZEC sending has been down for almost a week due to "maintenance". No one can convert or send. When is this going to be back online? (Your response will be "We are working very hard to get this back as soon as possible.") You can't lock out access to funds due to "maintenance" for this amount of time and expect people to use your service with confidence.
Hello ViperGuy, All ZEC operations have resumed a while ago. Thanks, I see that it is working as of this morning. To all the users that are currently using Freewallet or contemplating using their service, I don't agree that it is a scam. I have been using their app for almost a year now for converting alt coins to BTC. I have had an instance were a transaction of $50 worth of BCH got lost for months because of a technical issue with changing address format (That I could have avoided if I payed attention to the posted notice in the app), but I did eventually get it back. Yes, they have issues, but they do eventually solve them. I have never been scammed by them and have no reason to believe they are a scam. I mine directly into Freewallet because it's convenient and relatively quick to convert from one coin to another then send to my Coinbase account. My word of caution would only be to not store large sums of coin because sometimes you can be locked out from sending or converting from a specific coin for days or even weeks. I will say I have never been locked out of all coins nor have I ever seen their service go entirely down for more than a few minutes or hours. My other suggestion is to always read the posted "Family News" notices in the app each day before doing a transaction, it might save you trouble if you know ahead of time which coin is down for maintenance or what change you need to make note of before receiving or sending funds. Freewallet has their issues, but they are not a scam. Their service has saved me so much time and effort as a miner over the past year that I think it's worth dealing with the hiccups along the way. Hello ViperGuy, Thank you very much for your feedback, appreciate that much. Glad you like our service! |
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We really want to resolve your issue, and it's not about $30. We receive several hundred refund requests every month, which creates additional workload for our technical team.
1. If you choose the paid refund option, your funds will be refunded within 60 days as previously stated.
2. If you choose the free refund option, your funds will be refunded to you, anyway. There is no time frame at all for this refund.
We are still waiting for your reply in order to start the refund process.
Freewallet, I really want to resolve this issue. So I offer you a Paid Stop. It costs $30. 1. If you choose the paid stop option, I will stop exposing your scam activity within 60 days. 2. If you choose the free stop option, I will stop, anyway. There is no time frame at all for this stop. Please let me know your decision. Beg you pardon? The refund has been already made. |
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Freewallet is a total scam. Period. They are screwing with me and locking me out of my account, right now. I wish I had come here and read up on them before getting in bed with them.
RIP
Live and learn I guess.
JAFO17, sorry to hear that you are being locked out of the wallet. You can always check your balance via our web wallet: http://[Suspicious link removed]/webwllt As for your issue, would you submit a support request (https://[Suspicious link removed]/2rgGdRw) to us? (Feel free to PM me). We'll check this with our technical team and offer you a solution. Thanks! I just spent a few hours exchanging emails with your support team and still have nothing. The last email I sent still has no response. My password doesn't work and when I attempt to reset the password there is no place to input the security code you send me. Literally no place to put the security code. After atleast a dozen emails there is still not an answer to the VERY SIMPLE question...where does this security code go. You'd think that could be handled in one single email. I feel like I'm being run in circles intentionally and unless you can answer this VERY SIMPLE question I don't think you can change my mind. Hello JAFO17, Sorry you have this impression. Everything looks like you are trying to receive the password reset link to the email address whereas your login option is tied to Google Plus, Facebook ID or mobile phone number. Would you share your user ID or ticket number? Thanks in advance. |
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Freewallet is a total scam. Period. They are screwing with me and locking me out of my account, right now. I wish I had come here and read up on them before getting in bed with them.
RIP
Live and learn I guess.
JAFO17, sorry to hear that you are being locked out of the wallet. You can always check your balance via our web wallet: http://bit.ly/webwllt As for your issue, would you submit a support request ( https://bit.ly/2rgGdRw) to us? (Feel free to PM me). We'll check this with our technical team and offer you a solution. Thanks! |
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ZEC sending has been down for almost a week due to "maintenance". No one can convert or send. When is this going to be back online? (Your response will be "We are working very hard to get this back as soon as possible.") You can't lock out access to funds due to "maintenance" for this amount of time and expect people to use your service with confidence.
Hello ViperGuy, All ZEC operations have resumed a while ago. |
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For some reason, I started to find much value and potential for XMR! Until then I did not have the slightest interest in this coin, but after a few weeks, everything changed suddenly! I'll be around in this thread as soon as possible to find discussions and discussions, and so on. What is the best wallet to keep XMR?
Linux CLI is best. For android, I use monerujo (it's in the Google Play Store). There's a shady android wallet called freewallet, or something like that. Stay away from it. If you have an issue with Freewallet, share more details, please, and we'll be glad to assist you in the resolution. |
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Hello r34tr783tr78,
Thank you for changing the feedback.
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UPD: The issue of fx911 was resolved on Sep 22: his account has resumed all operations in full. |
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Hello r34tr783tr78, We highly appreciate your selection: we could not do better. Going through these claims, we've found that EACH PARTICULAR reported issue has been resolved! https://bitcointalk.org/index.php?topic=2322342.0Unsupported tokens were sent by the customer. However, in November 2017 we added these tokens and they were successfully withdrawn by a client https://etherscan.io/tx/0x3104a01214f96ec1419c4a2fc51e7893f653127daf0a457997abd91acfd3724fhttps://bitcointalk.org/index.php?topic=1964190.0 speculations around the event when customers checked their wallet balances on the blockchain explorer and found out the funds aren't there. In fact, funds were moved to the "cold storage" and no actual loss occurred. https://bitcointalk.org/index.php?topic=3061350.0 - the refund was madehttps://www.reddit.com/r/Bitcoin/comments/6guas9/is_freewalletorg_legit_how_can_the_owners_be/ - the topic starter's brother has received his funds back. Unfortunately, the thread is archived. https://www.reddit.com/r/CryptoCurrency/comments/6gtrmd/freewalletorg_scam_millions_stolen/ - see the above comment about a misunderstanding with our cold storage address. https://www.reddit.com/r/Bitcoin/comments/7m01j0/freewallet_just_stole_all_of_my_money_and_access/ - see the resolution comment: As of now, /u/tannerswims, was able to successfully access and move his funds. https://www.reddit.com/r/litecoin/comments/7zt2ew/freewalletorg_stolen_my_ltc_biggest_scammers_rip/ - case solved (it is the same case that was mentioned above: https://bitcointalk.org/index.php?topic=3061350.0) https://www.reddit.com/r/Bitcoin/comments/7gbdbo/bitcoin_wallet_on_google_play_store_is_a_scam/ - case resolved, see the edithttps://www.reddit.com/r/Monero/comments/7dqjex/never_use_any_freewallet_product/ (it is the same case that was mentioned above: https://bitcointalk.org/index.php?topic=2322342.0) Unsupported tokens were sent by the customer. However, in November 2017 we added these tokens and they were successfully withdrawn by a client https://etherscan.io/tx/0x3104a01214f96ec1419c4a2fc51e7893f653127daf0a457997abd91acfd3724fhttps://www.dash.org/forum/threads/freewallet-org-terrible-experience.17427/ - the complaint about our fees - see our answers https://www.reddit.com/r/Bitcoin/comments/6gv59o/freewalletorg_scam_they_stolen_millions_of_users/ - the topic starter has apologized for his misinterpretation ; his funds are safe. As an active service on the volatile market, we receive a great number of complaints. That's natural: people are worried when it comes to money that is not physically available. BTW, the issue of fx911 was resolved on Sep 22: his account has resumed all operations in full. |
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Hello Your account has resumed its full action as of Sep 22. |
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Them is big scammer !!!
them will steal your all coin ,and blocked your account !!
and forcing your provide your private information to them !!
DO NOT USE THIS WALLET !!
i already lost my bitcoin , warning other people don't use it !
Hello, Your Bitcoins are not lost. We are authorized to request our users to provide their personal information in full compliance with our privacy policy: https://freewallet.org/privacyOnce you complete the user verification procedure, all operations on your account will be resumed. Thanks. A wallet that allows registration without verification that blocks accounts without reasons once the customer deposits money and blackmails them to give their documents is a very suspicious one. Keep doing this and you will be ruined. Hello r34tr783tr78 Reasons and explanations are always provided (in our terms and conditions, too). |
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Again, are you confused or are you trying to confuse others?
The transaction is confirmed by the Ethereum blockchain, it can NOT be reversed.
Enough facts were given here to make it clear that you are a SCAM. The ETH are sent to the deposit address, it doesn't matter where it came from, you just need to credit it. And you didn't, so you are a scam.
_
btw, could you unscam fx911, and give him his money back.
Hello The discussion of your case seems to start repeating itself again. We've never denied that your payment was confirmed by the Ethereum blockchain. The fact that a transaction sent by customers to their own address falls to the cold storage shall never mean the company is a scam. We deem this discussion exhausted. |
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