Thanks Nico!  We've always had high hopes for PD but never imagined we'd hit a milestone like that. |
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PrimeDice has had issues before, especially in PD3 with the autobet not stopping right away. I remember in PD3 it would wait 2-4 more bets before actually stopping.
Hell, for all I know, Primedice's database could glitch, and your balance would go from 10.0 to 0 without making a bet, and they'd still not refund you. Very bad customer support for that reason, I think these issues need to start going more public. People should know about how Primedice handles these issues.
It's only because Primedice's voice is louder than mine, that my voice can't be heard. Very bad business model.
Send me a PM with full proof this is both a reproducible issue and a fault on our side and I will both refund you and fix this issue. I don't see how anything other than connectivity issues would influence your ability to stop your autobet sequence. The only way I could see this as our fault is if the stop autobet button vanished. Recently i made a profit of 1.5 BTC from primedice and bought a new iPhone 6s i rained around 0.1 BTC on chat and enjoyed a lot with my friends like showrov, singpays and a lot more. Thank you stunna for making this website I forgot to ask about the auto bet bug which sucked my balance of 0.21 BTC right after pd4 was released, a month ago micro told me that a developer will look into my account and i might get a refund, but i didn't get any message from pd community regarding this. I took a video of the bug most clearly happening. I can't blame Primedice devs for much more than simply not testing the mobile autobet enough. However, the issue is being looked into and we should be getting our rightful refunds soon I've reviewed the video and from what I can see this isn't an issue on our end and isn't something that we needs to fix. The user clicks down to highlight a username then tries to click stop autobet. You can post the video here for others to review if you'd like. Hm, a man of assumptions. Let's prove your word wrong with another video, hold on. So the first video didn't work? Please don't waste my time with this, I recognized your username (spongeboob) and I have no interest in talking to you further. The amount of fake allegations right from brand new alt accounts is quite annoying. I've just sent you another video that clearly disproves what you just sent me. You are a very respectable and smart admin however I think what you sent me is a little embarassing on your side -_- a 10 second video just disproved your message. Don't push myself aside just because I have a new member here, I've been a long-term customer for you and my issue is clearly a real issue and bug in your website. In your video your proof is you highlighting the autobet button instead of pressing it. Here is your proof: https://www.youtube.com/watch?v=zfH9QGKuzbo |
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PrimeDice has had issues before, especially in PD3 with the autobet not stopping right away. I remember in PD3 it would wait 2-4 more bets before actually stopping.
Hell, for all I know, Primedice's database could glitch, and your balance would go from 10.0 to 0 without making a bet, and they'd still not refund you. Very bad customer support for that reason, I think these issues need to start going more public. People should know about how Primedice handles these issues.
It's only because Primedice's voice is louder than mine, that my voice can't be heard. Very bad business model.
Send me a PM with full proof this is both a reproducible issue and a fault on our side and I will both refund you and fix this issue. I don't see how anything other than connectivity issues would influence your ability to stop your autobet sequence. The only way I could see this as our fault is if the stop autobet button vanished. Recently i made a profit of 1.5 BTC from primedice and bought a new iPhone 6s i rained around 0.1 BTC on chat and enjoyed a lot with my friends like showrov, singpays and a lot more. Thank you stunna for making this website I forgot to ask about the auto bet bug which sucked my balance of 0.21 BTC right after pd4 was released, a month ago micro told me that a developer will look into my account and i might get a refund, but i didn't get any message from pd community regarding this. I took a video of the bug most clearly happening. I can't blame Primedice devs for much more than simply not testing the mobile autobet enough. However, the issue is being looked into and we should be getting our rightful refunds soon I've reviewed the video and from what I can see this isn't an issue on our end and isn't something that we needs to fix. The user clicks down to highlight a username then tries to click stop autobet. You can post the video here for others to review if you'd like. Hm, a man of assumptions. Let's prove your word wrong with another video, hold on. So the first video didn't work? Please don't waste my time with this, I recognized your username (spongeboob) and I have no interest in talking to you further. The amount of fake allegations right from brand new alt accounts is quite annoying. |
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PrimeDice has had issues before, especially in PD3 with the autobet not stopping right away. I remember in PD3 it would wait 2-4 more bets before actually stopping.
Hell, for all I know, Primedice's database could glitch, and your balance would go from 10.0 to 0 without making a bet, and they'd still not refund you. Very bad customer support for that reason, I think these issues need to start going more public. People should know about how Primedice handles these issues.
It's only because Primedice's voice is louder than mine, that my voice can't be heard. Very bad business model.
Send me a PM with full proof this is both a reproducible issue and a fault on our side and I will both refund you and fix this issue. I don't see how anything other than connectivity issues would influence your ability to stop your autobet sequence. The only way I could see this as our fault is if the stop autobet button vanished. Recently i made a profit of 1.5 BTC from primedice and bought a new iPhone 6s i rained around 0.1 BTC on chat and enjoyed a lot with my friends like showrov, singpays and a lot more. Thank you stunna for making this website I forgot to ask about the auto bet bug which sucked my balance of 0.21 BTC right after pd4 was released, a month ago micro told me that a developer will look into my account and i might get a refund, but i didn't get any message from pd community regarding this. I took a video of the bug most clearly happening. I can't blame Primedice devs for much more than simply not testing the mobile autobet enough. However, the issue is being looked into and we should be getting our rightful refunds soon I've reviewed the video and from what I can see this isn't an issue on our end and isn't something that we needs to fix. The user clicks down to highlight a username then tries to click stop autobet. You can post the video here for others to review if you'd like. |
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PrimeDice has had issues before, especially in PD3 with the autobet not stopping right away. I remember in PD3 it would wait 2-4 more bets before actually stopping.
Hell, for all I know, Primedice's database could glitch, and your balance would go from 10.0 to 0 without making a bet, and they'd still not refund you. Very bad customer support for that reason, I think these issues need to start going more public. People should know about how Primedice handles these issues.
It's only because Primedice's voice is louder than mine, that my voice can't be heard. Very bad business model.
Send me a PM with full proof this is both a reproducible issue and a fault on our side and I will both refund you and fix this issue. I don't see how anything other than connectivity issues would influence your ability to stop your autobet sequence. The only way I could see this as our fault is if the stop autobet button vanished. |
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Check the bet ID's & you can verify your bets. We aren't able to manipulate roll outcomes man.
Sorry for your loss.
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Ryan, seriously ? you are asking me to share my password here ?
I mean, is the question really about how strong my password is ? Shouldn't the question be, why did they let me choose a weak password if at all I chose a weak password ?
Sure, why not? My password was yMrND9DpHD9T (but I just changed it). Your account has already been hacked, so it presumedly doesn't even have money in it. I don't see the harm in sharing a password as unique and strong as you claim  I can tell you that my password is stronger than yours with more than alphanumeric. That's simply untrue, I can google the password you supplied me and get plenty of results of it being used as a mysql password. Note when you google "yMrND9DpHD9T" you get no results. If you want a full refund feel free to post it here (after changing it on primedice) and close this discussion. I also have strong doubts you only used it on primedice which is why I imagine you are hesitant. You took 4 days to respond to me and now you say that I'm wasting your time. I never wanted to sound harsh but you called me a liar and make me sound like a beggar. It's upto users of this forum to judge you I suppose. My password was pP@$$w0rd and it's definitely unique to this site. you tell me that this a password that could be guessed by a random guy in less than 10 minutes, I have nothing to say to you. and guys, do google it and tell me if you find it. I was able to find pp@$$w0rd in plaintext and MD5 in a leaked password list. People use rules that change letters from lowercase to uppercase using Hashcat meaning that the password isn't exactly 100% unique but yeah the chance of someone guessing it... or brute forcing it.... hell nah Fair, the username of his account is widely used on a bunch of other bitcoin websites though. And regarding Robert, that really is terrible but there were no back-end flaws that resulted in that. yes, so you please try and login to one of those websites with same password and you tell me if you can crack any of them please. So you are alleging that there is some superbug that will let anyone compromise accounts? I don't know what you're trying to accomplish here. There are other ways you could have been compromised as well such as phishing/scripts/bots. I don't have much else to add to this, we'll explore tighter requirements or pre-generated passwords but I think this might upset the majority of users. |
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Ryan, seriously ? you are asking me to share my password here ?
I mean, is the question really about how strong my password is ? Shouldn't the question be, why did they let me choose a weak password if at all I chose a weak password ?
Sure, why not? My password was yMrND9DpHD9T (but I just changed it). Your account has already been hacked, so it presumedly doesn't even have money in it. I don't see the harm in sharing a password as unique and strong as you claim I can tell you that my password is stronger than yours with more than alphanumeric. That's simply untrue, I can google the password you supplied me and get plenty of results of it being used as a mysql password. Note when you google "yMrND9DpHD9T" you get no results. If you want a full refund feel free to post it here (after changing it on primedice) and close this discussion. I also have strong doubts you only used it on primedice which is why I imagine you are hesitant. You took 4 days to respond to me and now you say that I'm wasting your time. I never wanted to sound harsh but you called me a liar and make me sound like a beggar. It's upto users of this forum to judge you I suppose. My password was pP@$$w0rd and it's definitely unique to this site. you tell me that this a password that could be guessed by a random guy in less than 10 minutes, I have nothing to say to you. and guys, do google it and tell me if you find it. I was able to find pp@$$w0rd in plaintext and MD5 in a leaked password list. People use rules that change letters from lowercase to uppercase using Hashcat meaning that the password isn't exactly 100% unique but yeah the chance of someone guessing it... or brute forcing it.... hell nah Fair, the username of his account is widely used on a bunch of other bitcoin websites though. And regarding Robert, that really is terrible but there were no back-end flaws that resulted in that. There are around 1.5 Million primedice accounts right now, a very very very small fraction of a % of users experience these types of issues which could be prevented by enabling 2FA, or using a password manager. |
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Also, we'll look into setting tighter requirements for passwords and maybe offer a 2fa on cashout option.
There's a good library for that by dropbox: https://github.com/dropbox/zxcvbnI used it for a while, but it ended up making almost no difference. Pretty much every hacked account I saw wasn't hacked through brute forcing (as we had a recaptcha, and logged failed attempts) but was hacked by people using sites like leakedsource.com Even when people used unique usernames, a nasty trick some scammers were doing was luring people into other mediums (email, skype, etc) so they could see their other usernames to look them up. Out of interest, for a couple of days I logged peoples username/password and tried to look them or crack them myself. I think my success rate was about 20-30%. I've come to the conclusion that passwords are pretty useless by themselves, unless tied to a bunch of other stuff (probably the easiest being email 2FA). So what I now do is just not let users pick their own passwords (and force them to use a random securely generated one). Of course users absolutely hate it, but I figure the users who hate it the most are the same ones who don't use password managers and reuse the same password for every site, and they're the exact people who would otherwise get hacked. I think since doing that, claims of hacked accounts have dropped about 10 fold (although forgot password claims have gone up by a similar amount). It still doesn't protect against phishing attacks, unfortunately. Something that 2FA tends to do a better job at preventing  Thanks for that library, we might just start forcing some sort of 2FA/email confirmation at the least for larger cashouts. |
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Stunna I'm still not sure why after 8(?) months, you're still ignoring the fact that I lost 13 BTC.
I was not infected and I believe that the site security is to be blamed. Why would you allow two IPs to be logged in simultaneously? (And that's assuming I was even "hacked")
How many websites force usage restrictions to one ip address, if we offered that option would you have enabled it considering you did not have 2fa? Further, someone can login via API/Site/Mobile simultaneously. We have measures in place like 2FA which allow you to have the weakest password possible and still not get hacked. I'm happy this discussion is being had and we're happy to add in more optional security measures, but they will be pointless if users don't want to use them. I still think this is constructive |
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Ryan, seriously ? you are asking me to share my password here ?
I mean, is the question really about how strong my password is ? Shouldn't the question be, why did they let me choose a weak password if at all I chose a weak password ?
Sure, why not? My password was yMrND9DpHD9T (but I just changed it). Your account has already been hacked, so it presumedly doesn't even have money in it. I don't see the harm in sharing a password as unique and strong as you claim I can tell you that my password is stronger than yours with more than alphanumeric. That's simply untrue, I can google the password you supplied me and get plenty of results of it being used as a mysql password. Note when you google "yMrND9DpHD9T" you get no results. If you want a full refund feel free to post it here (after changing it on primedice) and close this discussion. I also have strong doubts you only used it on primedice which is why I imagine you are hesitant. |
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