As mentioned by OP, Coinbase doesn't deal with usdt so you have a very slim chance of getting your coins back. Not to mention, they can't even retrieve mistakenly sent coins which they support (BTC, BCH)   although they have said that they are working on it: https://www.reddit.com/r/btc/comments/7ntt4t/bch_accidentally_sent_to_btc_address_will_be

Either way it's still recommended to contact their support to get a clear gist of things.

Oh! So you mean the funds weren't even sent to shapeshift? From what I know, Once you confirm your order, the funds will automatically be deducted and be sent to shapeshift *should look like this: https://bitcointalk.org/index.php?topic=2783163.msg28454968#msg28454968

If that's the case, the problem is on blockchain.info's end and unfortunately, they're the only ones who can solve this.

Blockchain.info has proven itself to be a buggy wallet and explorer so it'll be better to just ditch it lol.

Anyways, This is not a solution but you should be able to access your funds again after you imported it to a different wallet e.g. eth --> Eth wallet

1). Export your private keys
2). Import your private keys to any eth wallet (https://coincentral.com/best-ethereum-wallet-reviews)
3. Use shapeshift directly to convert eth to btc (https://shapeshift.io/#/coins)

Your deposit should be deemed valid first before the exchanging begins. In your case since it's still at the "sending funds stage", I'm guessing your deposit transaction is still unconfirmed so you need to wait until it confirms first.

Can you post the actual transaction hash of your deposit here? since it's been reported that blockchain.info may show it as unconfirmed but is actually confirmed if you check it with the other explorers

In case the trade fails, It's recommended to contact shapeshift directly instead of blockchain.info as many other users who had a similar problem says that their support isn't responding at all.

Yes they'd recognized that there is an incoming transaction to your deposit address but for it to be considered valid, it should have a certain number of confirmations. According to shapeshift's site, Large transactions require at least 1 confirmation and from your picture, yours is unconfirmed = 0 confirmation

Transaction's confirmation time varies on it's included fee, for instance if you have included a high miner fee = faster confirmation time.

Can you post the actual Transaction hash?

Well you don't really have a choice do you?

Unless you have backed-up your secret/recovery codes of your 2fa (^{assuming you're also using google auth}), The only way to gain an access to your account again is to submit a number of stated documents they ask. Now if you don't do that, consider your coins donated. You should start as soon as possible since it'll be on first come, first serve basis.

Ref: https://support.binance.com/hc/en-us/articles/115003585911-How-to-reset-Google-2FA

Try to paste your address in any ethereum block explorer such as: https://etherscan.io l https://ethplorer.io as it is a good reference of what state your wallet is really in (how much coins, unconfirmed/confirmed transactions etc..)

Now if your wallet doesn't match what's stated there, Try to clear your browser's cache and cookies or try logging in to a different browser or device.

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And since this talks about blockchain.info, This should be on Web Wallets board. There is a "move topic" option in your bottom left which should help you.

I haven't heard of this beetle wallet/exchange but it seems like it is made by finom themselves so you can alternatively contact them.


Here is a user who is affliated with them, Try sending him a PM: finom.io
They also have their telegram: https://t.me/finom_community


I haven't dug much yet but just by reading their reviews in google play, it doesn't give that vibe https://play.google.com/store/apps/details?id=com.tabtrader.beetle&utm_source=finom

You can also try to follow it up on their social media's below:

https://www.facebook.com/xapoapp
https://twitter.com/xapo

Unfortunately, Only xapo can solve this and there is nothing left to do except to enter the big waiting game because as mentioned above, xapo is known for their closeness with turtles and horrible service.

I would like to say that this could be because of high traffic that most bitcoin services are receiving as the recent price hike attracted several users but NO, since this kind of problem/s existed even before.

And obviously, You're not the only one who's experiencing this: https://www.reddit.com/r/Xapo/

Most exchanges are now experiencing a huge amount of traffic e.g. mass account openings, support queries, verifications etc... which is the reason why there are severe delays and bitstamp is not an exception: https://www.bitstamp.net/article/update-high-demand/

Navigate in the "exchanges" board here on forum and on reddit (https://www.reddit.com/r/Bitstamp/), you'll see that some people's verification are even delayed for more than a month  

Since gatehub is a british based company, It doesn't make sense if their offered services are only available for chinese users right? And I can't even see any option that allows to change the site's language into chinese.

Here is an address from gatehub itself:


EDIT: On a second note, Are you asking if chinese users can access the given site?

Meaning to say they still haven't initiated your transaction? is that it?

or you've already got a transaction hash from them but it's been unconfirmed for 12 hours? If so, post your transaction ID here.

But from what I know, Xapo's High Priority Fee means exactly as it sounds. It's indeed "high" and miners prioritizes transactions with a higher included fee so once your transaction has been broadcasted to the network, it'll be confirmed in just a few blocks.

From what I've observed, All exchanges are very wary of accounts which are dealing with a very large sum of money particularly when you're dealing with fiat which is why what you should do is to divide that amount into small parts and deposit them to an exchange individually. And your account on that exchange should be verified.

If you can find someone or a group of people who's willing to buy it, you should do that instead (with an escrow of course). You can also setup a selling thread here.

Exchanging fiat --> cryptocurrency or cryptocurrency --> another cryptocurrency in blockchain.info are powered by a third party which is why if you ever encountered any problem concerning your exchange, you can also contact them aside from blockchain.info. But before that, you should have a clear gist of things which is why you should provide more info regarding this e.g. transaction hash, did you exchange fiat to crypto or what?? etc..

You're talking about this link am I right?: https://support.cex.io/hc/en-us/requests/new

If it is, Then It is most likely that the problem is on your side since I can access the site with no problem/s (I've also tried it the other day).

Which browser are you using? Have you tried accessing it through a different one? And clearing your cache and cookies at the same time?

Regarding recovering hacked accounts, please refer to this thread: https://bitcointalk.org/index.php?topic=497545.0
How to sign a message: https://bitcointalk.org/index.php?topic=990345.0

Since the person who hacked your account will most likely delete posts that contains address/es or change it at your profile tab (if you had one there). It'll be safer to use an online screen capture tool such as this one: http://archive.is (recommended)

Since you have to contact the seller to buy it, It's either the price will stay low which is another "too good to be true" offer (red flag) or it'll be high like what we see on amazon etc..The point is, whatever the result is, it's not recommendable unless you'll be using alibaba's escrow or the seller is offering reversible payment methods such as paypal etc.

I've seen enough post of "I've been scammed in alibaba when I bought X miner" to stay away with it.


Pay with any reversible payment method e.g. paypal so you can easily issue a refund. It's not the most accurate way of determining if the seller is legit or not but at least your money is safe.

Maybe you entered an incorrect email address??? To double check it, Log in to all of your email accounts and search coinpot in it one by one If something shows up like verification email from them etc.. then that must be the right email address.

Now if you deemed that you've used a correct email address and you still can't login using it. You should now contact their support. Explain it to them as detailed as possible such as referencing that you've already check all your email accounts etc..

Iqoption has already sent your withdrawals so they have done their part. It's now up to Aex to do the rest.

Sad to say but the only way to have your btc back is to involve an affiliate from AEX by contacting their support because they're the only ones who has an access to your wallet.
That's the thing about third party services, you are just trusting them with your funds and that's the only guarantee you have.

But Is there any specific reason on why you have to wait for 3-7 days before sending them another transaction hash? because if its their way to not increase their workload, it's bullsh*t

How do their support system works anyway? If it's by using your email account then you're probably replying from your previous mails (quoting your past convo's) aren't you?.
If it is, try sending a fresh email to them.

I don't remember when was the last time I used their exchange but you shouldn't believe anything that a random user says over the internet particularly when it's in trollboxes because most people there are either spreading FUD/hypes or just a plain butthurt  . Furthermore, the screenshot he provided doesn't really prove anything  I'm guessing he's mass sending the mails to random users because he's upset about something.

Alright then the transaction I mentioned in my previous post must be your withdrawal in Iqoption and it was already confirmed.

Now double check your transaction/deposit history and see if the following amounts are there: 0.02712600BTC, 0.02810600BTC. If not, Try to contact aex again and reference the Transaction Hash: https://btc.com/7a3403f777b3cf7e0a1409f0f3d5d84e5a69f3b4c66db29df607d8cad4b23327and the screenshot of your transaction history.

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By the way. Just like what aex says this transaction is really invalid as it was rejected by the network but upon checking your address (1BKXxrDLQKjdMCvksAoo8p4qkQiS5oSan1) I found a confirmed transaction which has a similar amount to be sent you (0.00010746BTC). I'm guessing since the first transaction got rejected by the network, they made another one. Here is the transaction hash: https://btc.com/18e2ca0deeab262d7960bc9efe74f0a81511f40130d704201160f603c399fc23. But only reference it if you haven't received the amount 0.00010746BTC