Iqoption has already sent your withdrawals so they have done their part. It's now up to Aex to do the rest.

Sad to say but the only way to have your btc back is to involve an affiliate from AEX by contacting their support because they're the only ones who has an access to your wallet.
That's the thing about third party services, you are just trusting them with your funds and that's the only guarantee you have.

But Is there any specific reason on why you have to wait for 3-7 days before sending them another transaction hash? because if its their way to not increase their workload, it's bullsh*t

How do their support system works anyway? If it's by using your email account then you're probably replying from your previous mails (quoting your past convo's) aren't you?.
If it is, try sending a fresh email to them.

I don't remember when was the last time I used their exchange but you shouldn't believe anything that a random user says over the internet particularly when it's in trollboxes because most people there are either spreading FUD/hypes or just a plain butthurt  . Furthermore, the screenshot he provided doesn't really prove anything  I'm guessing he's mass sending the mails to random users because he's upset about something.

Alright then the transaction I mentioned in my previous post must be your withdrawal in Iqoption and it was already confirmed.

Now double check your transaction/deposit history and see if the following amounts are there: 0.02712600BTC, 0.02810600BTC. If not, Try to contact aex again and reference the Transaction Hash: https://btc.com/7a3403f777b3cf7e0a1409f0f3d5d84e5a69f3b4c66db29df607d8cad4b23327and the screenshot of your transaction history.

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By the way. Just like what aex says this transaction is really invalid as it was rejected by the network but upon checking your address (1BKXxrDLQKjdMCvksAoo8p4qkQiS5oSan1) I found a confirmed transaction which has a similar amount to be sent you (0.00010746BTC). I'm guessing since the first transaction got rejected by the network, they made another one. Here is the transaction hash: https://btc.com/18e2ca0deeab262d7960bc9efe74f0a81511f40130d704201160f603c399fc23. But only reference it if you haven't received the amount 0.00010746BTC

Basing from the quote above, The business hours stated applies on both contacting them through email and by calling so yes, you should wait a little further since it's still sunday today (currently) https://time.is/UTC-5

And some guys on twitter are complaining about their deposit/withdrawal

https://twitter.com/nonetocare/status/952499911530090496
https://twitter.com/Psc2Anything/status/952264498315972608
https://twitter.com/Rog843/status/948102641724338176
https://twitter.com/M_A_M_Abbas/status/952160231391481856


Coinapult is not dead but their social media's are lol. Check all of it at the bottom of their site and you'll see that the recent posts are from a long time ago.
However their integrations/partnerships on some companies (services etc...) are still there and people are still using it (saw some recent reviews/tutorials) which is why I'm convinced that they're still in service.

The transaction has been rejected by the network and when cases like that happens, the coins simply return to it's original address as if the transaction didn't happpen.

But before anything else when did you issued a withdrawal? Because looking from this address 1BKXxrDLQKjdMCvksAoo8p4qkQiS5oSan1 which is I think your deposit address in aex. It received an amount of 0.05523BTC which is in two outputs since you've mentioned you did two withdrawals



But this was last year on December 28 as you can see here: https://btc.com/7a3403f777b3cf7e0a1409f0f3d5d84e5a69f3b4c66db29df607d8cad4b23327

The last TX is confirmed, poloniex is definitely at fault here. This is actually a common problem and what the users usually do in this kind of situation is filing a support ticket in poloniex but since they are slower than turtles most of the time the problem just solves without their reply  b u t it's also possible that they're just too busy and didn't bother to reply but they actually read your ticket and solved the problem???. Sad to say, but the only thing you can do now is to wait. Let's just hope for a good outcome of things.

P.S. This forum is for sharing information/helping each other so as long as your opinion contributes, it doesn't matter which rank you are in. If I sounded sh*t it's because I haven't slept yet lol Sorry for that.

I haven't heard of this global problem about ETC so I'm not really sure  but If there really is one, then I would have known it considering that it's a large scale problem since you've mentioned it's "global"


Just to clarify, We're talking about deposits here right? and not withdrawals? because depositing is just as simple as sending an X amount of coins to your deposit address which you've got from X exchange, and after the transaction "confirms" the amount should be credited in your account on that exchange or your wallet there to be precise.

Check the transaction hash of your deposit in any ETC block explorer if it is confirmed or not because if it is, poloniex doesn't have any reason not to credit your account.

You didn't provide a detailed explanation about your problem  . I'm guessing it's just another my deposited X coins didn't show up in my account ??. Correct me if I'm wrong but If it is, then sending a support ticket will surely help as this problem requires a help from an authorized personnel in polo. Although most people get a response after a month or longer  .

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P.S. This should be on Exchanges board. There's a "move topic" option on the bottom left.

Because of the high volume of support tickets, Only the following are prioritized and unfortunately your problem doesn't fit to the following categories. In short you're in the lowest priority 


And it's also stated not to send multiple tickets as it will just delay their response.


The ways to contact coinbase are here: https://support.coinbase.com/customer/en/portal/articles/2288496-how-can-i-contact-coinbase-support-.
The only thing you haven't tried is contacting them through twitter and according to the article, They won't be able to help with account-specific problems for security reasons. I'm not entirely sure but it should be fine if you will just be asking if they can retrieve your wrongly sent coins or not since it's just a yes or no and you will not disclose any sensitive info anyway.

If by any chance they said yes. You will still have to wait for their response in your email.

Don't bother developing such app. The only ones who will use it are the people who don't know how mining works furthermore, they will probably quit after they have come to their senses to notice that their loss will be bigger than their gains since mining in smartphones is unprofitable even if you have lot's of units plus the heat and battery drainage can damage your phone.

Maybe they aren't as competent as they seem to be? 

The progress of their maintenance  can be seen here: https://status.kraken.com/ and based from it the site will probably relaunch shortly. Let's just hope that we have the same definition of "shortly" lol. Quoting it for you sir.


It's just almost 2 hours since they made this update...

I can't access the site. It just displays the below text and the rest is completely white.


I can't find any reviews about it and in every situation that is a big red flag and an enough reason not to use it. Why don't you just buy from the main site anyway?
They are always announcing in their social media site before releasing a new batch for a certain product so what you should do is to always check their twitter and facebook account as well as be ready with your BCH.

Uhh so you made the withdrawal 20 days ago and a portion of it is missing? Am I correct?

First check if Iqoption.com sent a correct amount by pasting the transaction ID in any block explorer. There should be a withdrawal history in your account which should also have a TXID per issued withdrawal.

If the amount sent were correct, The problem is on aex.com so you should contact their support and follow it up in their social media sites which can be found at the bottom left of their site.


Is this your deposit address in aex or???

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P.S. This should be on Exchanges board. There's a "move topic" option in bottom left.

Almost all exchange are currently experiencing problems mostly due to high traffic and bity seems to be not an exception to that. Anyways, this is not the first time they disabled trading so I'm sure it'll be back like always.

As for eth, Seems like it will take some time hmmm...


For your peace of mind, Try contacting them in their twitter account. Saw some users getting a response there

This is a problem on their side and they're the only ones who can solve it. You can try sending a support ticket about this although I'm pretty sure they are already aware of this problem since I've seen lots of similar problem in the past few months.

In the meantime you can import your wallet to Electrum. (Download the latest version as vulnerabilities were found in the older versions)

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Quoting what I said to a user with a similar problem


*Since your trade failed, Do as they say and reference your refund address

This is just another self-proclaimed accelerator which just resubmits transactions into free accelerators, The 48 hour interval proves it. I bet they're just taking advantage of the chance that a transaction will get confirmed after a few or more hours if it has a decent fee. For instance, If some newbie whose transaction has a decent fee used this site and it got confirmed after a few hours, he will surely believe that it is because of the accelerator he used and the odds that he will recommend it to others is surely high.

And Unless they can prove their partnership with some pools they are most likely a scam like 99.9% lol.

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Did I understand this correctly? Are they saying they're gonna add some extra fee in your unconfirmed transaction? lol. It's impossible unless you're the receiver/sender.  

It's a wallet problem. Which wallet are you using?

Can you confirm if your wallet matches the latest blocks (Height)? https://btc.com/block

You could try using a transaction accelerator like viabtc or doing a CPFP if possible as it is very easy on mycelium. The option is at the vertical three dots when you clicked the unconfirmed transaction in the "Transactions" tab. Can you also post the TXID here?


What screenshot?

Are you asking why your address shows 0BTC in block explorers even though it is stated in your app that you some?? Then the answer should be simple and that is because your wallet doesn't contain only one address which is why it's no wonder that you didn't get the total amount of bitcoins you have in mycelium using a single address when you viewed it in a block explorer e.g. blockchain.info.

You probably entered an address which doesn't have any bitcoins in it.
To know if an address has a balance or not try following this: Go to your Accounts tab --> Click an account  --> Vertical three dots --> Show Unspent Outputs

They have some kind of address in their site. Quoting it below:


So I tried it with google earth however the location sign is just pointing in the middle of the road  . There's a lot for lease beside it but I saw in the street view that the pictures were taken in 2017 and bittrex has been operating for years so that can't be it.

If you're somewhere near that address, it might be worth giving a try but if you're in another country, consider thinking it twice since the address is not as specific as it sounds so you have a very slim chance of finding their office.

Bitpanda is just an exchange so it shouldn't be treated as a wallet to store funds and they don't let their users access their private keys from what I know so it's impossible to import it into another wallet.

If you want to move your funds to electrum. Just send a normal transaction. Click "Send" and a pop up will show up where you will enter the receiving address. I assume that you've already bought bitcoins and they are now in your bitpanda wallet right?