It's probably just a delay.

In any case, only them can help you, If support doesn't work, try posting in their forum (forum.bitcoin.com), see similar threads below which got resolved

games.bitcoin.com - SCAM? didn't receive a withdrawal
Bitcoin Games - money dissapeared after "manual" withdrawal

According to whois, the website is 77 days old (https://whois.domaintools.com/coinswapy.com)

But you have reviews on your website starting from December 1, 2019 (https://archive.is/rN8vi) which is 110 days ago! and I can't find them in the actual Trustpilot site (https://www.trustpilot.com/review/coinswapy.com?languages=all).

Another thing is this user saying they were using your service for several years


🤔 🤔 🤔

Their core team is searchable, you'll see them especially in Binance's SNS.

Beware of any centralized services that don't want to reveal their team behind. It's easier to scam ppl when their identity isn't tied to their actions. The possible attacks when one has revealed their identity isn't much of a threat and can be minimized hence, I don't see why the transparency to the users should be compromised.

You should be able to since blockchain.com is a non-custodial wallet.

Get your seed and import it to a BSV wallet like electrumsv.io (beware of fakes). You may need to toggle the derivation path (the last number) if the coins are in different accounts where 0 is your first acc.

For the safety of your other cryptocoins (if any), I advise moving them to a newly generated wallet before the procedure.

to lower user's awareness so they can bag more? any decent exchange who wants to give back its users money would've given enough time and use every method they can to inform their users. Coinmex is doing the exact opposite 


language can be changed at the bottom right but still doesn't change the fact that most ppl don't read it


The same time they published the article ig

The very short time frame for ppl to pull out their money + the misleading announcement title which made the situation less alarming and dropped the potential clicks

I see... they were trying to bag as much as they can. Hope you don't have much there op

Indeed you did nothing wrong. The market dictates the price not them. It doesn't make sense to lock your funds and reverse the trade just because they didn't like the bought price.

These guys seem bad news just from the fake info they have provided. There's no way they have 6 digit users with barely any trace when you look them up. Not to mention the volume...

They don't seem to be active here, try posting in reddit and on their SNS to get their attention.

Lastly, a screenshot is better than copy-pasted text as a proof don't you think? and better stick to one thread.

Try to ask them to remove your personal data instead, it's in their privacy policy as one of your rights


It'd be best to also reach out at privacy@blockchain.com.

The catch is they're only refunding a portion of it


It's beyond unfair that they're not holding themselves responsible for their mistakes when users are held for theirs. Too bad we can't see who are behind this exchange so we can avoid these ppl with poor culpability.

Looking at the numbers on their website it really is a small exchange, which means ppl are most likely gonna spend (time and money) more than what they lost if they file a lawsuit so no one will go through it ig. This could also be just their subtle way of exit scamming.

Better contact bitmain to clear your situation of whether it's just a delayed shipment or you'll be getting a refund like the user below, and if that's the case for everyone, we can assume that bitmain still hasn't resumed to their normal operations yet.

Hmm. Can you point out which part did you translate? cause I don't see anything. It's the exact same thing except for the introduction which is not that important.

"Expert traders" but there's no way to verify how true is the statement... All I feel is doubt when I see them providing such services since it pretty much implies they aren't earning enough through trading to still jump on it.

Another thing is that they can use the users (you) to manipulate the market for their gain and it could be extra hard for beginners to see until it's too late.

Wouldn't recommend.

But would censoring help in the long run? Even if they didn't see the shady exchanges here, there's still a fair chance they would in other places especially for popular exchanges like Changelly. Worse it could be a positive content that can lead to them trying the exchange and encounter problems like stuck funds.

There are two reasons why I won't try an exchange (talking about first try), it's either I have no idea it existed or I know it's too risky. I think it's better this way laying it all out. Since they're here viewing this thread might as well see what needs to be seen.

Maybe op can put an addition to the emoji for warnings like what @figmentofmyass suggested making it impossible not to check their scam accusations? lastly, how about placing the legend on top before the first exchange?

There's no such thing as guaranteed profit and risk-free (classic bait in scams btw). The mere fact that you're recruiting users here is enough proof you're not capable of it. If you are, there's no reason for you to go through all the trouble of recruiting users and all that as you can just rake the monies yourselves. and pls don't tell us you're just doing a good deed.

Sensitive information in a URL... so outdated. They are logged and can be accessed in plain text in your web browser and worse if you have something like google acc which syncs your history across your devices (if you didn't opt-out). Lot's of ppl trying to snoop in our browsing activity so they can sell it, it could also be just a malicious browser extension

Seeing that they are giving users a warning to password-protect their account means they are aware of the security implications and yet they are doing nothing... I don't see any reason why they're still allowing these non-password protected accs to function like normal as it is basically compromising security for convenience.  

lastly, don't ever reveal any part of sensitive information. Remember the more info an attacker gets, the easier it is to succeed.

or If you don't wanna bother with the spams/scams, better disable DMs from server members through privacy settings (READ: Blocking & Privacy Settings) **it doesn't apply to your friends

Most DMs from strangers are trashy anyway. and If someone who is not your friend needs to slide into your DMs they'd ping you especially if it's important. That's what ppl do in my case.

Do you plan to do this for real op? 🚩🚩🚩 (I'm assuming none of the trading data on your site is real since it isn't done yet or not???)


Yes, here is a List of Reputable Escrows here.

Also, there should be some sort of screening ( or requirements) for testers to prevent cheating. For starters, I suggest certain ranks and number of gained merits. Better enforce specific tasks too. Not everyone will go beyond and actually explore every part of your exchange unless you tell them too.

For everyone who's planning to join, don't doit unless funds are escrowed but of course, you're an exception if you don't value your time. Offer is too good to be true indeed.

They do not because it's not on-chain as the transfer happens within their platform.

Got this from coinbase which should clear your doubt.

Not sure about the minimum but the transfer shouldn't happen if you tried to send an amount that does not met the minimum.

I skimmed through their claiming ann thread and they were pretty keen about keeping their 90-day claiming period which has been long over. They refused users who came to them just months after the deadline. I don't think you're gonna be able to get them to process your refund willingly as its been years. The user from 2018 which has a similar case to yours also didn't receive a reply when TryNinja gave them a heads up about it.

Here's what they said to one of those ppl(https://bitcointalk.org/index.php?topic=167215.msg3821122#msg3821122)

I'm not sure If you have reached out to an actual lawyer or not when you said "all lawyer say that" but If that's true and they said that, you have a much better chance with that method.

I'm not buying any of this cause just this month 3 newbies have also posted their "good experience", I wouldn't call that a coincidence.

Jan 10 - my first trading on BigONE
Jan 13 - Why I Like BigOne exchange
Jan 18 - https://bitcointalk.org/index.php?topic=5218635.0

Also, for a not so well known exchange, they sure have a huge volume 👀
for an exchange which has such volume, they sure act the opposite by having ppl post those 👀👀