Official Newbie BitInstant Support Thread (Active Customer Support)

[rainisfree]

Morning everyone!

I made a cash deposit to GOX this morning thru BitInstant.  It went thru perfectly.  The system is working great.

Now let's solve some back logged issues!!!

 

Me too Charlie, ZipZapp'ed a payment at around 10:30 AM EST this morning to BTC address but no trace of anything on BlockChain. Did I just miss the "working great" cutoff? (just kidding, just kidding )

Here's the info, I'm sure you're sick of looking at these lines:

OrderID: 35c1ef53-2e95-4b6d-9ca4-4c7a22f86688
EventID: d972c26d-f1f1-450f-8efd-f575f9ac4f3d
DestAccount: 176N8mmGuDzTsA6SCKzkaATDGmtnP1rTCC
QuoteID: 4e20b294-85fa-44a1-b617-64501d91c26e
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365775759.32
APIResponse: {'Transaction_id': u'516815103fa78d08347fc834'}
FundsSent: $380.247605 USD

Thanks for anything you can do Charlie!

All new issues are now logged at bitinstant.com/contact

Did that already, just letting you know about something that's still an "issue" after you said it's all working "perfectly" now.

[DoctorFluff]

Also on day 9 waiting for resolution. 

I was on the 4/8 list and would appreciate a status update.  I sent a PM like requested by URSAY but didn't get a response.  Please update me/acknowledge that my case is being attended to.

2822673e-81dd-4028-8510-4e5fad1b54eb

Thanks

You are on the 4/8 list.  Your Gox code was redeemed or expired so we will need to cancel the old coupon and issue you a new coupon.

Dont know if you saw my post, so here it is again. This is my same problem, I am on the 4/8 support list, please push my order through to level 2. Thank you for your time.

OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c
DestAccount: M48159806X
QuoteID: d317fe80-1c6e-461b-991e-47aab37a5d20

[3sd]

URSAY updates on my 4 btc?

Someone said to me directly that they are working on these types of issues today.  I hope you see some result very soon! 

i havent herd a peep out of u or bitinstant since u put me on the 4/10 list can u please help!!!!! ive had no replys to my few emails and pms ive sent u and bitinstant please ursay i still have faith in u

[URSAY]

Just a quick update for you guys, I finally have the BTC I paid for, and it seems to be at the market rate I purchased them at(which sucks, but at least I have the money I paid.) just be patient and it will happen

Good to hear that you got your coins.  I apologize for your experience and I hope you will still consider us in the future.   

If you look a few posts down, I already made another deposit ;P it seems to be going through I am just waiting for it to appear in my wallet. I want to thank you again for your work, URSAY, despite how it looks, things will get better. Patience is key even when it comes to money.

Patience is key when it comes to BITCOIN.  

This market will mature and things WILL get better.

[URSAY]

URSAY, you put me on your list yesterday. I still can't submit a ticket through the website.

My order was short half a coin due to the execution price being $113 when the real market value is closer to $80.

Are you going to do anything about this?

So your first issue was resolved and now your wanting to open another issue regarding execution price?  Yes?

[3sd]

URSAY updates on my 4 btc?

Someone said to me directly that they are working on these types of issues today.  I hope you see some result very soon! 

i havent herd a peep out of u or bitinstant since u put me on the 4/10 list can u please help!!!!! ive had no replys to my few emails and pms ive sent u and bitinstant please ursay i still have faith in u

just in case u didnt see my post here it is im trying to be nice and polite but it seems the only way to get a respons is to be a dick dont make me test my theory once again i still have faith in u ursay

[dookiedue]

URSAY,

You had mentioned some big news coming Friday, well... it's Friday...

[URSAY]

Morning everyone!

I made a cash deposit to GOX this morning thru BitInstant.  It went thru perfectly.  The system is working great.

Now let's solve some back logged issues!!!

 

Me too Charlie, ZipZapp'ed a payment at around 10:30 AM EST this morning to BTC address but no trace of anything on BlockChain. Did I just miss the "working great" cutoff? (just kidding, just kidding )

Here's the info, I'm sure you're sick of looking at these lines:

OrderID: 35c1ef53-2e95-4b6d-9ca4-4c7a22f86688
EventID: d972c26d-f1f1-450f-8efd-f575f9ac4f3d
DestAccount: 176N8mmGuDzTsA6SCKzkaATDGmtnP1rTCC
QuoteID: 4e20b294-85fa-44a1-b617-64501d91c26e
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365775759.32
APIResponse: {'Transaction_id': u'516815103fa78d08347fc834'}
FundsSent: $380.247605 USD

Thanks for anything you can do Charlie!

All new issues are now logged at bitinstant.com/contact

Did that already, just letting you know about something that's still an "issue" after you said it's all working "perfectly" now.

I was very specific about the type of transaction that I said was working. 

[URSAY]

Also on day 9 waiting for resolution. 

I was on the 4/8 list and would appreciate a status update.  I sent a PM like requested by URSAY but didn't get a response.  Please update me/acknowledge that my case is being attended to.

2822673e-81dd-4028-8510-4e5fad1b54eb

Thanks

You are on the 4/8 list.  Your Gox code was redeemed or expired so we will need to cancel the old coupon and issue you a new coupon.

Dont know if you saw my post, so here it is again. This is my same problem, I am on the 4/8 support list, please push my order through to level 2. Thank you for your time.

OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c
DestAccount: M48159806X
QuoteID: d317fe80-1c6e-461b-991e-47aab37a5d20

Your issue IS with level 2 support.  Thanks. 

[URSAY]

URSAY updates on my 4 btc?

Someone said to me directly that they are working on these types of issues today.  I hope you see some result very soon! 

i havent herd a peep out of u or bitinstant since u put me on the 4/10 list can u please help!!!!! ive had no replys to my few emails and pms ive sent u and bitinstant please ursay i still have faith in u

You were issued a Gox code.  What was the result when you tried to redeem it?

[justtired]

Okay, looking back through some of these post I see lot's of people getting fed up. Join the crowd. Other people are like "Why so childish and impatient?" Because my fucking money has been in limbo for not 3 hours, not a day, not a week, but 6 fucking months. You'd be pissed to. I'd imagaine some of those who were so patient at first are now on the same page as the rest of us "children" and dicks". If not, you're time is coming. I await you're apology.  
            It's all the same story- patient, nice, told the problem would be fixed.  After a week the patience is done. I just want my money and too be done with this company. Your time is coming to get ripped off. I urge you not to wait- if you get your money, count yourself lucky and DO Not Use BIT"instant" Again.

[cassiolandim]

If I logged your issue and I don't have your email address then I NEED it.  Send it to me!!!

If you already sent your email then I probably have already.  No need to resend!  Thanks guys!  

The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4...  

OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc
EventID: bf3571c1-b83c-456c-9c88-5e01064a829b
QuoteID: 72f1070e-221b-4300-a100-014c21475075
DestAccount: M65260315X

You have a GOX code.  Have you tried using it?  What was the result?

Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public.

But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order".

I'm sorry about the wording regarding the Gox codes.  It's something development is working to fix.

We will need to cancel your old Gox code and reissue you a new code.  Thanks for your patience while we get to your issue.  

I suppose that reissuing and sending me a new code is an easy task. When it will be done? (Considering I am from list 4/10, already logged the issue at bitinstant.com/contact and still didn't get an email reply).

[piranha]

I have 2 success email's saying transactions went through and to check blockchain.info  

No coins in my wallet yet..
Been over approx 2 hours on 1 transaction... and 45 minutes on the other.  They should have shown up in one place or the other by now??

 

[URSAY]

Okay, looking back through some of these post I see lot's of people getting fed up. Join the crowd. Other people are like "Why so childish and impatient?" Because my fucking money has been in limbo for not 3 hours, not a day, not a week, but 6 fucking months. You'd be pissed to. I'd imagaine some of those who were so patient at first are now on the same page as the rest of us "children" and dicks". If not, you're time is coming. I await you're apology.  
            It's all the same story- patient, nice, told the problem would be fixed.  After a week the patience is done. I just want my money and too be done with this company. Your time is coming to get ripped off. I urge you not to wait- if you get your money, count yourself lucky and DO Not Use BIT"instant" Again.

I hope you have already PMed me more info...I will be checking PMs soon.  

[URSAY]

If I logged your issue and I don't have your email address then I NEED it.  Send it to me!!!

If you already sent your email then I probably have already.  No need to resend!  Thanks guys!  

The order status shows that it has been completed ok (Order executed - funds deposited at remote exchange) but the money didn't reach my MtGox wallet. Looks a little different from other issues I have seen here. Is my issue a hard one to fix? I was in 4/10 list. A manual push would solve it? The money has been stuck since 4/4...  

OrderID: a99f7297-0755-4db9-b7cb-6ff8a1aba1cc
EventID: bf3571c1-b83c-456c-9c88-5e01064a829b
QuoteID: 72f1070e-221b-4300-a100-014c21475075
DestAccount: M65260315X

You have a GOX code.  Have you tried using it?  What was the result?

Yes I have. This message show when I tried to use it: This code cannot be redeemed (non existing or already used). And I never published this coupon in public.

But the e-mail I received from BitInstant says "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order".

I'm sorry about the wording regarding the Gox codes.  It's something development is working to fix.

We will need to cancel your old Gox code and reissue you a new code.  Thanks for your patience while we get to your issue.  

I suppose that reissuing and sending me a new code is an easy task. When it will be done? (Considering I am from list 4/10, already logged the issue at bitinstant.com/contact and still didn't get an email reply).

Not everyone can issue Gox codes so it all must go thru specific people.  Your new coupon will be issued soon.  Thanks.

[nonames456]

URSAY,

I am waiting on a cash>moneygram>zipzap>BTC wallet transaction. I received BI's support email saying the transaction was executed but there is nothing currently in the blockchain. do you know the turnaround time for that kind of transaction? How long, in your opinion, should I wait before submitting an official support request.

[URSAY]

URSAY, you put me on your list yesterday. I still can't submit a ticket through the website.

My order was short half a coin due to the execution price being $113 when the real market value is closer to $80.

Are you going to do anything about this?

So your first issue was resolved and now your wanting to open another issue regarding execution price?  Yes?

Yes, that is correct.

You will need to log this new issue at...

bitinstant.com/contact

Good to hear that we got your first issue resolved!  

[donkeybozo]

Okay, looking back through some of these post I see lot's of people getting fed up. Join the crowd. Other people are like "Why so childish and impatient?" Because my fucking money has been in limbo for not 3 hours, not a day, not a week, but 6 fucking months. You'd be pissed to. I'd imagaine some of those who were so patient at first are now on the same page as the rest of us "children" and dicks". If not, you're time is coming. I await you're apology.  
            It's all the same story- patient, nice, told the problem would be fixed.  After a week the patience is done. I just want my money and too be done with this company. Your time is coming to get ripped off. I urge you not to wait- if you get your money, count yourself lucky and DO Not Use BIT"instant" Again.

I hope you have already PMed me more info...I will be checking PMs soon.  

Made deposit hours ago using dwolla today to be sent to GOX and it is not in the account just filled out www.bitinstant.com/contact form


Order ID   62f756f2-1770-4361-a5a2-ccb68132efbb

[cubism4nerds]

URSAY, you put me on your list yesterday. I still can't submit a ticket through the website.

My order was short half a coin due to the execution price being $113 when the real market value is closer to $80.

Are you going to do anything about this?

So your first issue was resolved and now your wanting to open another issue regarding execution price?  Yes?

Yes, that is correct.

You will need to log this new issue at...

bitinstant.com/contact

Good to hear that we got your first issue resolved!  

Hi URSAY,

I've submitted my information to you a couple times now (was put on multiple lists).  I also submitted a claim on the website.

Please help.  Thank you.

[3sd]

URSAY updates on my 4 btc?

Someone said to me directly that they are working on these types of issues today.  I hope you see some result very soon! 

i havent herd a peep out of u or bitinstant since u put me on the 4/10 list can u please help!!!!! ive had no replys to my few emails and pms ive sent u and bitinstant please ursay i still have faith in u

You were issued a Gox code.  What was the result when you tried to redeem it?

Got the error message that it was used or not valid