Official Newbie BitInstant Support Thread (Active Customer Support)

[r2414]

Hi, is Dwolla >> VouchX available? And how long is transfer?

If the feature is available on our site then it should be available for your use. 

So after 5 days of long transfer from my bank account to Dwolla, you guys just removed the option for Dwolla to VouchX?
Disappointed...

This feature should be back in the near future.  Check back. 

If I use local cash deposit to VouchX, will there be a delay too like others?

[ScrapOfCat]

Still need info from these users to resolve their issues...

torrenting / pennyback / Statesman / PC_Mobile / fuue83 / ScrapOfCat / synergy7 / archimediate / bigpoppapump69 / cayson / jwest411 / CBRF4I / chubbychecker / Joerg / Pzwow / Murdaversa / TedDansonsHair / heart_mons / msiddiq / jerm0916 / andymilly / Sayaret.Egoz / cubism4nerds / FireBlazzer

I just saw my name on this list of people you need info from.  I have completed two tickets in your online support system, one on 4/12/13 and one on 4/13/13, but have received no contact except auto replies when i submitted them. 

What additional information do you need?

[keeron]

URSAY or BitInstant support staff:

Just wondering what the process is for getting funds into BitStamp via BitInstant cash transfer?

Not complaining (yet), but I created the order via BitInstant at 5:19 PM, Paid via MoneyGram/ZipZap at 6:35 PM. ZipZap is confirming the payment on their orders page.

I never received the email from BitInstant (verified the email ID as I captured the order screen). And nothing yet in BitStamp account. The only emails I got was from ZipZap about the payment slip.

I hope this one goes smoothly than transfers to Bitcoin or other exchanges ...

BitInstant *quote* id (I didn't get email with my order id): 4295ba6f-199b-431a-98c3-e18b1940fd08

Thanks,
Keeron

[URSAY]

I'm not sure I understand your issue.  You are quoting text with issues from other users.  Perhaps you could provide me with some order info? 

Here is the beginning of our other conversation:

I have yet to receive my funds in my blockchain either..
I submitted a support ticket, but I don't have my different IDs written down.
My email is: sigmachibetakappa@gmail.com
Bitcoin address: 1C4xuad14HVet7N9oUukT3wrTAH1dS8BnM
I made a cash deposit via moneygram acct #: 379949522

I am completely and utterly screwed thanks to these issues. It's urgent that I get that money ASAP.

 

I just want my bitcoins that were supposed to be "instant". I chose to have them put in my blockchain, but if there is a code you can send me to claim them, or any other way to get them to me where you can just "push them thru to execution" like you did earlier, can you please do so..

My money has been sent, now I need you guys to hold up your end of the deal as promised. I'm stuck in a huge, huge, HUGE rut until this goes through.

I believe I have mentioned that this is an issue on Coinapult's end and we are working on it.  Thanks for your patience.

You did. But I didn't get any reply to the post that basically said this:

"From the FAQ: "Normally, to send Bitcoins you need to send them to a special Bitcoin account address. But with Coinapult, you can launch them to anyone!"
My order, however, was specifically sent directly to my blockchain bitcoin address. How is Coinapult even relevant to this situation? "

And if Coinapault is responsible for dealing with this process, is there not some sort of alternate voucher or code that I can get instead since you already have my money?

Adding any additional steps to your support ticket will only delay the process.  We offer many services which involves many companies in the chain to get you your orders.  Thanks for your patience.

Ayayay...Is there not anything you can give me of substance?

i.e, What is this "issue"? Why is there an issue? How long is this going to take?
I still feel 100% in the dark over something that is EXTREMELY important to me/need taken care of ASAP. My stomach is in knots reading complaints everywhere of people not getting their bitcoins for days or weeks..

Coinapult is working on your issue.  I personally spoke to them and watched them solve some of the earlier escalations I had given them.  Thanks for your patience.

[Huey]

It has been over 19 hours since my I got my ZipZap successful payment emails. I'm just wondering when I will receive my coins and if I will get them at price of BTC at the time I payed for them.

Have you logged your support issue thru our main support channel?

bitinstant.com/contact

I can't help you if you don't give me any order info to identify your issue.

I just submitted a case. I have used your service many times in the past, and recently have been getting problems. Its just very frustrating because this is causing me to lose money. Thank you if you are able to help.

Thanks for submitting your issue to our support queue.  I would love to look into your issue personally but you still haven't provided me any relevant order info to identify your issue.  

"in reference to Case # #2122."

Amount to Pay: $353.95
Account Number: 467752796

Amount to Pay: $503.95
Account Number: 575341029

   How can I find my order ID and that info?

This appears to be an issue related to Coinapult.  I've forwarded your issues to them and they are currently working on this along with the other outstanding Coinapult customer issues.  Thanks for your patience.

The $500 transaction went through, but I haven't seen
Amount to Pay: $353.95
Account Number: 467752796

Seth replied to the ticket saying its processed. I'm just checking to see my second transaction will still go through?

[akabmikua]

Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting.........

Its been 16 days now!!!!

@URSAY, come on. (Actually not just URSAY, but BitInstant)

I am waiting for 16 days, and I have not got the money.

!!!!!!!!!PLEASE DO SOMETHING!!!!!!!!!!

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78


PLEASE DO SOMETHING!

@URSAY

Its 20 days now. Still waiting for Bitcoins to arrive.

Any update to my order??

I need this money in a bit of urgency now.

The reason these were never processed is because both BTCe coupons were for $0.01 (the minimum deposit is $20), but these were entered as $1000 deposits.

-_- That is impossible, I asked that guy to give me a $1000 coupon and a $404 coupon. He gave me the same thing.

When I show him this thread and this response, he gave me this:


Those 2 un-blurred codes are the ones he gave me and I used on Bitinstant.

[the chief]

My issue was fixed promptly. Thanks URSAY.

[CharlieCoop]

I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...

Please use the quote button when responding to my posts so I understand what we are speaking about.

Do you have a zipzap acct. #?

The issue is with Coinapult and we are going to help you with a resolution.  Thanks.

Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!

Like I've mentioned...this is an issue involving Coinapult and they are working on it.  Thanks for your patience.

Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?

It appears that this order was executed and sent to the email you provided.

I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)

                                               Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.

What is the email you provided?

The email I provided is coopercharlie1980@gmail.com

Thanks for your responses and the help my friend as it is greatly appreciated.

good morning Ursay.

When explaining my issue to you yesterday I accidentally mixed up the two transactions. (one was paid, the other was not)

This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.

I emailed support about this last night and opened a ticket but here I am 12 hours later and still nothing. Coins have risen over $10 since I have tried to get my loot. So not only am I loosing time but money as well at this point. Please help with this ASAP.

[CharlieCoop]

I was hoping to do more business with bitinstant today but with them being anything but "instant" I might have to re-think my bitcoin buying strategy as BTC are too volatile to wait so long for an order to process. I can't see how a business can be ran like this with so many continued complaints and orders that take weeks to get processed. 

[RamRam1234]

Hi Ursay,

This transaction below was sent by me yesterday.  Confirmed with ZipZap as a success.  No funds sent to my address.  This occured over 24 hours ago.  already logged an issue with support.  Please advise.

Quote ID   b8bbd21b-7ef5-4f47-a1a1-05e754fce4e1
Event ID    5ee2445c-ed31-4495-92d7-9893f7136ecb
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   Bitcoin Address
Destination account   1MDiEqfA5pFEgqbv5r6Q4bS9bp1r7JfNbt

[URSAY]

Hi bitinstant :(or should I say biteternity)

This is the second time I had to write you, about this, this is getting on my nerves.
Please return my money right now, no more excuses, no more reasurance. I do not need any reasurance; I need my money back. You shouldn't have taken it in first place if you can deliver it.
I'm talking about you having "MY MONEY" for 12 days already, there is no excuse for that.
This is my Quote information

Quote ID   29f28c64-af68-4aa7-a6f5-8f2ce89528cb
Event ID   a12afe02-8dba-49cc-b5b1-418bd4b0e5a2
Quote valid until   Fri Apr 12 21:36:18 2013
Fees (inclusive of Dwolla)   1.99%%
Amount you need to pay   $210.0 USD
Amount you will receive   $205.821 USD
Expected delivery time(HH:MM:SS)   1:00:00
Guaranteed delivery time (HH:MM:SS)   1 day, 0:00:00
Destination exchange   MtGox
 
Thanks
Rodney Lastra

Fixed.  Sorry for the delay.  Thanks.

[URSAY]

I was just told by MTGOX that after 24 hours, bitinstant recalls the mtgox codes to their own account, and so the code that was emailed to me did not work. I made a deposit on 4/3/13 and it has still yet to show up. here are my details:
 
OrderID: 9b6b957d-40de-41f6-a17e-8bed5be2ba2c
EventID: cddd62bf-4456-4b48-a1f0-575a01a7c26d

any help would be greatly appreciated as this is 500 dollars i can't afford to lose.

thanks.

Have you logged your issue at our main support channel?

bitinstant.com/contact ?

Yes. I first contacted bitinstant about this 2 days after the transaction was meant to go through, and it has been 2 solid weeks since then. I have sent 2 separate inquiries, one by email, the other through the support channel, and neither has been addressed.

It looks like you may of been issued a Gox coupon.  Did you ever try redeeming it at Gox?

As I wrote in my first post, mtgox said bitinstant recalls them after 24 hours. I have tried it and it does not work. I need another code emailed to me, or I need these funds manually deposited into my mtgox account as they were slated to have been when I made my order over 2 weeks ago.

Great!  Thanks for helping me learn more about your issue so I can try and help resolve it!

I now need your email address, Gox MX acct. #, and order ID # so we can cancel your coupon and reissue your order directly into your Gox acct.  Thanks!

ok here is that info

email address: AgentDaleCooper@tormail.org
mtgox acct #: M41251076X
OrderID: 9b6b957d-40de-41f6-a17e-8bed5be2ba2c

I've escalated your Gox coupon reissue.  Thanks for the info! 

It has been several days since this assurance was given. I have not had any money deposited to my account, nor has your support staff contacted me ONCE since I first entered a support ticket well over 3 weeks ago. This is unacceptable. It has been almost a month since I made the deposit, and I have not recieved a damn thing for it. Would you please clarify what "escalation" of my mt gox coupon reissue entails? I can not wait another week. I need this resolved and there is no way that it is so complicated that it would take you a month.

I'm pushing to have someone look at this today.  Sorry for the delay.  Thanks for your patience.

[URSAY]

Okay Ursay, I received an email from Bitinstant last night saying they were going to send me the Bitcoins and a confirmation email was sent:


OrderID: 911bd040-fb50-4b2e-856d-6dbfc335fca2
EventID: 27b68f0a-8aab-461c-a34a-5c2a3793a733
DestAccount: 1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg
QuoteID: 6a316f2a-103b-48e4-8a9a-16b71f242330
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1366683227.18
APIResponse: {'Transaction_id': u'5175ee5b468bb006a413fea7'}
FundsSent: $480.05 USD


How long is it gonna take? Was it sent?

You have your Bitcoins.  Thanks for your patience.

https://blockchain.info/address/1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg

[URSAY]

Hi BitInstant Support,

I had made 2 order on Apr 10, The API respond from website said  they were completed but email respond said not.
Orders details:

Code:

OrderID: 4e04c136-0261-4edf-bca2-8a3780453810
EventID: 4ee12c70-60a0-436f-998b-7f5412902b6f
DestAccount: 46909
QuoteID: 80bbba58-5f53-45c8-b9d6-3b43691f7703
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365547878.52
APIResponse: {"error": {"amount": ["You have only $469.1 available. Check your account balance for details."]}}
FundsSent: $991.1 USD

Code:

OrderID: dbea55ef-9b3e-464a-acb5-f9942364852b
EventID: 1764808f-f358-4298-8690-bca23658e278
DestAccount: 46909
QuoteID: f1a39907-b7ff-4bff-ae72-7c0a41c288d6
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365587967.41
APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}}
FundsSent: $99.11 USD

I made 2 ticket after that but there is no reply until today.
Can you check them?
Thanks for your reply.

There is 2 weeks an still no respond from bitinstant. although they opened way transfer to Bitstamp.

Have your opened tickets via our main support channel?

bitinstant.com/contact

[URSAY]

Hi, is Dwolla >> VouchX available? And how long is transfer?

If the feature is available on our site then it should be available for your use. 

So after 5 days of long transfer from my bank account to Dwolla, you guys just removed the option for Dwolla to VouchX?
Disappointed...

This feature should be back in the near future.  Check back. 

If I use local cash deposit to VouchX, will there be a delay too like others?

When features are pulled from our site that usually means there is some sort of issue that needs to be fixed.  If you see the feature as usable on the site then the odds are that it is working.  Thanks.

[URSAY]

Still need info from these users to resolve their issues...

torrenting / pennyback / Statesman / PC_Mobile / fuue83 / ScrapOfCat / synergy7 / archimediate / bigpoppapump69 / cayson / jwest411 / CBRF4I / chubbychecker / Joerg / Pzwow / Murdaversa / TedDansonsHair / heart_mons / msiddiq / jerm0916 / andymilly / Sayaret.Egoz / cubism4nerds / FireBlazzer

I just saw my name on this list of people you need info from.  I have completed two tickets in your online support system, one on 4/12/13 and one on 4/13/13, but have received no contact except auto replies when i submitted them. 

What additional information do you need?

Need your email and BTC address you would want any refunds sent to.  Thanks.

[URSAY]

URSAY or BitInstant support staff:

Just wondering what the process is for getting funds into BitStamp via BitInstant cash transfer?

Not complaining (yet), but I created the order via BitInstant at 5:19 PM, Paid via MoneyGram/ZipZap at 6:35 PM. ZipZap is confirming the payment on their orders page.

I never received the email from BitInstant (verified the email ID as I captured the order screen). And nothing yet in BitStamp account. The only emails I got was from ZipZap about the payment slip.

I hope this one goes smoothly than transfers to Bitcoin or other exchanges ...

BitInstant *quote* id (I didn't get email with my order id): 4295ba6f-199b-431a-98c3-e18b1940fd08

Thanks,
Keeron

I am showing this order as executed.  Is that not the case?

If you still have an issue please log it thru our main support channel...

bitinstant.com/contact

Thanks!

[URSAY]

It has been over 19 hours since my I got my ZipZap successful payment emails. I'm just wondering when I will receive my coins and if I will get them at price of BTC at the time I payed for them.

Have you logged your support issue thru our main support channel?

bitinstant.com/contact

I can't help you if you don't give me any order info to identify your issue.

I just submitted a case. I have used your service many times in the past, and recently have been getting problems. Its just very frustrating because this is causing me to lose money. Thank you if you are able to help.

Thanks for submitting your issue to our support queue.  I would love to look into your issue personally but you still haven't provided me any relevant order info to identify your issue.  

"in reference to Case # #2122."

Amount to Pay: $353.95
Account Number: 467752796

Amount to Pay: $503.95
Account Number: 575341029

   How can I find my order ID and that info?

This appears to be an issue related to Coinapult.  I've forwarded your issues to them and they are currently working on this along with the other outstanding Coinapult customer issues.  Thanks for your patience.

The $500 transaction went through, but I haven't seen
Amount to Pay: $353.95
Account Number: 467752796

Seth replied to the ticket saying its processed. I'm just checking to see my second transaction will still go through?

This is still in the Coinapult support queue and will hopefully be resolved soon.  Thanks for your patience.

[URSAY]

Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting.........

Its been 16 days now!!!!

@URSAY, come on. (Actually not just URSAY, but BitInstant)

I am waiting for 16 days, and I have not got the money.

!!!!!!!!!PLEASE DO SOMETHING!!!!!!!!!!

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78


PLEASE DO SOMETHING!

@URSAY

Its 20 days now. Still waiting for Bitcoins to arrive.

Any update to my order??

I need this money in a bit of urgency now.

The reason these were never processed is because both BTCe coupons were for $0.01 (the minimum deposit is $20), but these were entered as $1000 deposits.

-_- That is impossible, I asked that guy to give me a $1000 coupon and a $404 coupon. He gave me the same thing.

When I show him this thread and this response, he gave me this:


Those 2 un-blurred codes are the ones he gave me and I used on Bitinstant.

Mandrick knows more about your issue so I will speak to him about it later today.  Thanks.

[URSAY]

I feel like some sort of legal action can definitely be taken. With all of these guaranteed delivery times and blatant lies.. Definitely about to do some serious research.

Your issue was resolved.  Have a great day!