Hey Tom: I'm emailing the info below to you but just thought I'd post here too in case it'd be helpful to anyone else who may have had this problem today...
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Hi Tom:
Had a weird problem just now, apparently from BVC but really odd... first time I've ever seen something like this happen.
2.0007 bitcoins deposited to my Copay wallet from BVC earlier today has just DISAPPEARED.
Apparently the transaction has been dropped from the mempool even though it was not that long ago...?
I don't have all the info I'd like on it since the transaction has *vanished* but here's the situation:
1. I deposited 2.0 bitcoins to a new account to play with on BVC as I often do.
The address for that is {edited} and you can see only one transaction there at the moment.
2. Played awhile, ran up to about 2.3 if memory serves and then I withdrew the original deposit as 2.0007 to another new address to my Copay wallet.
The transaction appeared and my wallet balance was about 7.0
3. I played a little more with the 0.3 and lost it... so stopped for the day as "break even"
![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
4. NOW, however, my wallet is showing the original 2.0 sent to BVC BUT THE RETURNED 2.0007 IS GONE.
5. Balance now is only about 5.0 bitcoins but it should be 7.0. I am CERTAIN it was 7.0 just a little while ago but now the 2.0 from BVC has definitely disappeared.
Please check on this ASAP if you can... 2.0 BTC is not a small amount to lose to a blockchain glitch here!!!
Thanks in advance for fast attention on this...
-KeyJockey
EDIT: UPDATE
Got a quick email response from Roger (not Tom) with the transaction ID and address confirming the withdraw WAS sent but just being "stuck" in unconfirmed state for some hours, apparently that was enough reason to make it "disappear" from my Copay wallet... although truly weird as I've had plenty of transactions take a long time to get a confirmation but they all *always* at least stayed in the wallet... never vanishing like this one did! Really weird.
Anyway... after about another hour the transaction FINALLY got a confirmation and then it re-appeared in my wallet.
So... all well and THANKS for great customer service support from BVC once again. Much appreciated guys, you rock!