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MusX
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August 16, 2014, 06:04:42 AM |
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New API Rate: The API rate limit has been increased for account Tiers 1-3 Edit: Tier 3.
Old rate: 1 call every 5 seconds with a burst of 10.
New rate: 1 call every 3 seconds with a burst of 15.
The details, in terms of the count system for the rate limit, are as follows (changes in bold):
Max count before lockout: 15 (lockout is for 15 minutes)
Count increment for order add/cancel calls: +0
Count increment for ledger/trade history calls: +2
Count increment for all other calls: +1
Count reduced by 1 every: 3 seconds
thanks for update, I assume that things marked as strong are the one updated. I would suggest also to write a simple conclusion, what is safe (not considering burst etc.) interval for trades and for other calls. trades/ledger calls: 6s (reduced from 10s) add/cancel calls: 0s (didn't remember how it was before) other calls: 3s (reduced from 5s) correct me if I'm wrong. I believe this is the way how most of (at least not only kraken specific) trading engines will process interval parameters. |
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garan
Newbie
 Offline
Activity: 44
Merit: 0
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August 16, 2014, 03:38:01 PM
Last edit: August 16, 2014, 03:51:28 PM by garan |
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I wrote some code which queries my ledger every 5 seconds and at the second call I get the following error: "EAPI:Invalid key"
What's the problem? I am Tier 3...
Thanks,
garan
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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August 16, 2014, 05:53:51 PM |
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New API Rate: The API rate limit has been increased for account Tiers 1-3 Edit: Tier 3.
Old rate: 1 call every 5 seconds with a burst of 10.
New rate: 1 call every 3 seconds with a burst of 15.
The details, in terms of the count system for the rate limit, are as follows (changes in bold):
Max count before lockout: 15 (lockout is for 15 minutes)
Count increment for order add/cancel calls: +0
Count increment for ledger/trade history calls: +2
Count increment for all other calls: +1
Count reduced by 1 every: 3 seconds
thanks for update, I assume that things marked as strong are the one updated. I would suggest also to write a simple conclusion, what is safe (not considering burst etc.) interval for trades and for other calls. trades/ledger calls: 6s (reduced from 10s) add/cancel calls: 0s (didn't remember how it was before) other calls: 3s (reduced from 5s) correct me if I'm wrong. I believe this is the way how most of (at least not only kraken specific) trading engines will process interval parameters. Yes, the part marked as strong indicates the change for Tier 3. What would be "safe" is also as you indicated (but you can "burst" to a higher rate so long as your count doesn't go above 15). So, the "safe" levels are: add/cancels calls: no API rate limit. ledger/trades history calls: 1 call every 6 seconds. other calls: 1 call every 3 seconds. But of course doing both a ledger/trades call and an "other" call in a 6 second interval would advance your count, so wouldn't be sustainable indefinitely and not "safe" in this sense. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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August 16, 2014, 05:54:52 PM |
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I wrote some code which queries my ledger every 5 seconds and at the second call I get the following error: "EAPI:Invalid key"
What's the problem? I am Tier 3...
Thanks,
garan
Hi garan - if you haven't done this already, please make a support ticket for this and we can assist you. |
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garan
Newbie
Offline
Activity: 44
Merit: 0
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August 16, 2014, 08:04:37 PM |
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I wrote some code which queries my ledger every 5 seconds and at the second call I get the following error: "EAPI:Invalid key"
What's the problem? I am Tier 3...
Thanks,
garan
Hi garan - if you haven't done this already, please make a support ticket for this and we can assist you. In fact this won't be necessary, my code was the problem... part of it is written in C and I had forgotten a few free() which would result in a wrong HMAC hash the second time...  |
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Serpens66
Legendary
Offline
Activity: 2926
Merit: 1131
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August 16, 2014, 09:27:29 PM |
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again stuck bitcoin withdrawals since more than 2 hours ....
it's not funny =(
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Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei 
Great Freeware Game: Clonk Rage
binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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August 17, 2014, 12:10:09 AM |
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again stuck bitcoin withdrawals since more than 2 hours ....
it's not funny =(
Hi Serpens - we are looking into this. |
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bitcoin.gi
Newbie
Offline
Activity: 3
Merit: 0
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August 18, 2014, 12:31:51 PM |
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I just deposited 1.7 BTC in my account and it's still not showing up. The transaction has 10 confirmations now. Is there something wrong with BTC deposit ?
Regards
Hi marlowe - please make a ticket for this so we can assist you. I'm not aware of any general issue with BTC deposits, so it may be an issue specific to your account. Same problem here - 10BTC deposited 4 days ago. No support contact and no BTC in balance. PM with ticket ID sent, thanks. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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August 18, 2014, 03:58:04 PM |
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I just deposited 1.7 BTC in my account and it's still not showing up. The transaction has 10 confirmations now. Is there something wrong with BTC deposit ?
Regards
Hi marlowe - please make a ticket for this so we can assist you. I'm not aware of any general issue with BTC deposits, so it may be an issue specific to your account. Same problem here - 10BTC deposited 4 days ago. No support contact and no BTC in balance. PM with ticket ID sent, thanks. PMed you back |
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bernard75
Legendary
Offline
Activity: 1316
Merit: 1003
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August 18, 2014, 04:48:50 PM |
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BTC24 all over again
Different masters, same idiots
Maybe they should open an exchange in Hong Kong....
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camu6
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August 20, 2014, 05:51:40 AM
Last edit: August 20, 2014, 06:17:57 AM by camu6 |
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Bitcoin withdrawals are stuck again!
Wtf? And why does it happen every day?
Is it just some empty hot wallet or what is wrong here?
Sometimes it is almost instant and then it takes hours. Makes you wonder why it shouldn't be instant all the time.
Edit: working again. But why does it happen every now and then?
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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August 20, 2014, 05:04:12 PM |
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Bitcoin withdrawals are stuck again!
Wtf? And why does it happen every day?
Is it just some empty hot wallet or what is wrong here?
Sometimes it is almost instant and then it takes hours. Makes you wonder why it shouldn't be instant all the time.
Edit: working again. But why does it happen every now and then?
I addressed this in a previous post here: https://bitcointalk.org/index.php?topic=290799.msg8321623#msg8321623Basically we have a bug that causes our security measures to sometimes make withdrawals stick. It's an issue we're currently working to resolve, so hopefully it won't continue to much longer. |
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nagleatorcoin
Newbie
Offline
Activity: 49
Merit: 0
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August 20, 2014, 11:47:24 PM |
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This is getting a bit ridiculous, withdrawals stuck again. I appreciate your efforts here Dargo but this is disappointing. Can ye not alert users to these problems before withdrawing.
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Serpens66
Legendary
Offline
Activity: 2926
Merit: 1131
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August 21, 2014, 08:01:06 AM |
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Dargo, do you know how a Yubikey works?
I bought a OEM yubikey from bitcoin.de. There is written it is preconfigured for OTP at bitcoin.de in slot 1.
Can I use this Yubikey also for Kraken? Do I have to configure something new at the yubikey?
Can I use the Yubikey at all my accounts on exchanges? Or only on one or two?
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Mit Cointracking (10% Rabatt) behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei
Great Freeware Game: Clonk Rage
binance.com hat nun auch SEPA und EUR Paare! Mit dem RefLink bekommst du 5% Rabatt auf die Tradinggebühren!
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extremo
Newbie
Offline
Activity: 35
Merit: 0
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August 21, 2014, 08:14:10 AM |
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Also waiting for my deposit since last week. On saturday they promised it will be available in the next 24h. One answer from support since then 2 days ago. Very professional |
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BitsBitsBits
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August 21, 2014, 08:17:12 AM |
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I just came here to say thank you to kraken.
After gox, I didn't know what to do anymore. How I should deposit euro into bitcoins and the other way around. Kraken have been flawless so far and I really hope they branch out and become bigger over time.
My funds were once frozen cause I went over the deposit limit of my rank and support helped me within the same day to get my rank verified and let the deposit go through. Kudos to you and good luck in the future! Great team.
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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August 21, 2014, 03:14:32 PM |
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This is getting a bit ridiculous, withdrawals stuck again. I appreciate your efforts here Dargo but this is disappointing. Can ye not alert users to these problems before withdrawing.
Yes, withdrawals have been getting stuck frequently lately and we are working to fix this issue. I'll talk to the devs about an alert for it, but this has come up in conversation before and I don't think it's an easy thing to monitor and alert for. In many cases, it's not a universal failure - only a few are affected by it (making it hard to issue an alert for everyone). An alert system for withdrawals is definitely something we want to do in the future, I'm just not sure how quickly it can be done because it may be pretty tricky to implement well. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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August 21, 2014, 03:30:16 PM |
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Dargo, do you know how a Yubikey works?
I bought a OEM yubikey from bitcoin.de. There is written it is preconfigured for OTP at bitcoin.de in slot 1.
Can I use this Yubikey also for Kraken? Do I have to configure something new at the yubikey?
Can I use the Yubikey at all my accounts on exchanges? Or only on one or two?
Hi Serpens - You should be able to use the other available slots for other exchanges. For Kraken, you just have to set it up under Security > Two-Factor Authentication and choose Yubikey for the method. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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August 21, 2014, 03:32:47 PM |
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Also waiting for my deposit since last week. On saturday they promised it will be available in the next 24h. One answer from support since then 2 days ago. Very professional Hi extremo - if you don't mind doing it, please PM me your ticket number. I'd like to review it and find out what went wrong. I'll get it resolved for you as quickly as possible. |
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Dargo
Legendary
Offline
Activity: 1820
Merit: 1000
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August 21, 2014, 03:38:41 PM |
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I just came here to say thank you to kraken.
After gox, I didn't know what to do anymore. How I should deposit euro into bitcoins and the other way around. Kraken have been flawless so far and I really hope they branch out and become bigger over time.
My funds were once frozen cause I went over the deposit limit of my rank and support helped me within the same day to get my rank verified and let the deposit go through. Kudos to you and good luck in the future! Great team.
Thanks! We always appreciate it when clients take the time to write about their good experience with Kraken. |
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