[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[Dargo]

Hi All,

We just updated the site, which means that the new fee structure is live now. And some pairs have been delisted. If you had any orders pending in the delisted pairs, those orders have been canceled. We delisted KRW (Korean won) pairs and anyone with KRW in their balance can withdraw to their bank.

Also a few new features have been added:

• A button to show the QR code for deposit addresses.
• Automated emails will now be sent for more things - withdrawals, changes to your withdrawal accounts, and tier upgrades.

[1714196647]

1714196647

[Serpens66]

• Automated emails will now be sent for more things - withdrawals, changes to your withdrawal accounts, and tier upgrades.

is it possible to deactivate the email alert for withdrawals?

[amacar]

If you look at the notification section in settings, you can disable only administrative and newsletter emails at the moment. Maybe they will add new options but not sure as this emails are for security.

[Dargo]

• Automated emails will now be sent for more things - withdrawals, changes to your withdrawal accounts, and tier upgrades.

is it possible to deactivate the email alert for withdrawals?

Hi Serpens - it's not possible to deactivate it at the present time. The best thing to do would be to create a ticket about it explaining why it'd be useful for you to be able to deactivate it (and if there any other emails you'd like to deactivate, mention those too). You can also just PM me about it if you like.

[Serpens66]

• Automated emails will now be sent for more things - withdrawals, changes to your withdrawal accounts, and tier upgrades.

is it possible to deactivate the email alert for withdrawals?

Hi Serpens - it's not possible to deactivate it at the present time. The best thing to do would be to create a ticket about it explaining why it'd be useful for you to be able to deactivate it (and if there any other emails you'd like to deactivate, mention those too). You can also just PM me about it if you like.

hmm.. it's not that important... it only spams my email account because I withdraw often

[Dargo]

hmm.. it's not that important... it only spams my email account because I withdraw often

I see - we do have some clients who withdraw a lot, so I'll see about the possibility of making it optional.

[bernard75]

But please only optional, i think its an excellent addition.
Is it also active for BTC withdrawals?

BTW: SEPA withdrawals are delayed because Fidor is having some issues?

[Dargo]

But please only optional, i think its an excellent addition.
Is it also active for BTC withdrawals?

BTW: SEPA withdrawals are delayed because Fidor is having some issues?

Yes, disabling it would only be optional and it would be enabled by default. It works for all withdrawals, though the email won't tell you what kind of withdrawal it is (just a generic message for all withdrawals). All the automated emails are a kind of indirect safety feature, because they allow you to monitor your account by email for unauthorized activity. And if you go on vacation or for some reason won't be able to monitor your email for a period of time, you can use the global settings lock to lock down your account while you're out of touch.

Fidor is having issues, so expect bank transfers to be delayed by 1-2 business days. We don't know the nature of the issue at this time - they just informed us that they are having "technical issues" and suggested the issues should be resolved by no later than tomorrow afternoon. We should know more by tomorrow morning EU time hopefully. 

[kitano]

Fidor is having issues, so expect bank transfers to be delayed by 1-2 business days. We don't know the nature of the issue at this time - they just informed us that they are having "technical issues" and suggested the issues should be resolved by no later than tomorrow afternoon. We should know more by tomorrow morning EU time hopefully. 

I got my money yesterday. SEPA transfer fast like usual. It took only one business day.
May you inform us when the issue has been fixed?

[Dargo]

Hi All,

The technical issue Fidor had yesterday was apparently very minor with limited impact on transfers (though some might experience a delay). The problem was with Fidor's API, but it's been fixed and is working properly.

[Totscha]

I can confirm. My last EUR SEPA withdrawal went thru yesterday. Took 1 business day. Same as always.

That's why I love Kraken. Really hope you get some market makers on board.

[bernard75]

Could you guys change/add the daily/monthly withdrawal limits to EUR?
Or at least post what exchange rate you are using.

[tagliola]

@Dargo

What is your opinion on Stellar?
Are you going to support it?

We don't have a plan to support it at the present time. But the launch of Stellar is certainly an interesting development that we'll be following closely.

That went quick :-) XBT/STR pair has been added. Although Stellar doesn't show up in the Assets api call, it does in the AssetPairs.

[Dargo]

I can confirm. My last EUR SEPA withdrawal went thru yesterday. Took 1 business day. Same as always.

That's why I love Kraken. Really hope you get some market makers on board.

Glad to hear it - Fidor's technical issue had minor impact, but some might see a delay. We do have some market makers on board (and anyone interested in market making on Kraken is always welcome to contact us about it). 

[Dargo]

Could you guys change/add the daily/monthly withdrawal limits to EUR?
Or at least post what exchange rate you are using.

Thanks for the suggestion bernard. If you go to Funding > Deposit > Euro in your account and look under "Maximum deposit," you can see your deposit limit in EUR. Same goes for any other currency, just go to Funding > Deposit > [currency] to see your maximum deposit.

But of course the maximum deposit amount can fluctuate as exchanges rates fluctuate, which is probably the issue behind your suggestion bernard. At the very least we can indicate where the exchange rates come from so clients can calculate the limits themselves. But the root of the problem is that exchange rates fluctuate, meaning that the deposit limit is somewhat of a moving target and that can be pretty inconvenient. We're aware of this issue and looking at ways to resolve it.   

[Dargo]

@Dargo

What is your opinion on Stellar?
Are you going to support it?

We don't have a plan to support it at the present time. But the launch of Stellar is certainly an interesting development that we'll be following closely.

That went quick :-) XBT/STR pair has been added. Although Stellar doesn't show up in the Assets api call, it does in the AssetPairs.

Yes, there may actually have been a plan back when I said that, but I just hadn't heard about it yet. 

XBT/STR is trading live now, but some elements of the integration may not be. I'll make sure the devs are aware of the Assets api call. Also, it will be a little while before you can get a TradingView chart for XBT/STR.

[Wolke]

hey kraken...

we got from your api this message:
{ "error": [ "EGeneral:Temporary lockout" ] }

why we are lockout ? can you please make me free?

thanks

cheers


Request #31811

[Dargo]

hey kraken...

we got from your api this message:
{ "error": [ "EGeneral:Temporary lockout" ] }

why we are lockout ? can you please make me free?

thanks

cheers


Request #31811

Hi - if you are locked out of the API, just wait for 15 minutes. There's a rate limit for the API - see below for an explanation of how the limit works.

Our API rate limits works on a count system and depends on your verification tier.

For Tier 3 it works like this:

Max Count (before lockout): 15             (lockout is for 15 minutes)

Count Reduction Rate: 1 every 3 seconds
 
Count increment for order add/cancel calls: +0
 
Count increment for ledger/trade history calls: +2
 
Count increment for all other calls: +1
 
Example: Starting from a count of 0, suppose that you made the following calls during a 6 second window: 5 add/cancel calls, 6 ledger calls, and 4 "other" calls. Your count would then be 5*0 + 6*2 + 4*1 – 2 = 14 (since the count is below 15 you would not be locked out).

Tiers 1-2: Same as above except Max Count = 10 and Count Reduction Rate = 1 every 5 seconds.

Tier 4: Same as above except Max Count = 20 and Count Reduction Rate = 1 every 2 seconds.

[Wolke]

hey kraken...

we got from your api this message:
{ "error": [ "EGeneral:Temporary lockout" ] }

why we are lockout ? can you please make me free?

thanks

cheers


Request #31811

Hi - if you are locked out of the API, just wait for 15 minutes. There's a rate limit for the API - see below for an explanation of how the limit works.

Our API rate limits works on a count system and depends on your verification tier.

For Tier 3 it works like this:

Max Count (before lockout): 15             (lockout is for 15 minutes)

Count Reduction Rate: 1 every 3 seconds
 
Count increment for order add/cancel calls: +0
 
Count increment for ledger/trade history calls: +2
 
Count increment for all other calls: +1
 
Example: Starting from a count of 0, suppose that you made the following calls during a 6 second window: 5 add/cancel calls, 6 ledger calls, and 4 "other" calls. Your count would then be 5*0 + 6*2 + 4*1 – 2 = 14 (since the count is below 15 you would not be locked out).

Tiers 1-2: Same as above except Max Count = 10 and Count Reduction Rate = 1 every 5 seconds.

Tier 4: Same as above except Max Count = 20 and Count Reduction Rate = 1 every 2 seconds.

realy realy thanks for the fast feedback and the explanation... i will test it... 

[rokkyroad]

I signed up with Kraken a couple weeks ago or more. I am verified.

No way of depositing fiat when all I get is this message: "USD deposits are temporarily suspended."

Does not appear others are having this problem looking at the last couple pages here.