I am not sure why you are so upset. We have worked around all issues and we are currently shipping X1 and X3. If you are one of our customers you will receive your order shortly.
If you want me to look into your order, please let me know your order number and email address.
Regards!
AH HAHA, I got this yesterday in a PM. How insolent, stupid, and incompetent do you have to be to really not understand why everyone, quite literally, hates your guts? Currently shipping my ass.
Funnily (?) enough, I sent a support ticket asking about my own order, three days ago. They managed to find the time to change the priority from High to Normal but didn't actually reply.
Anyhow, I gave them 48 hours to give me information so that I can make an informed decision on whether to pursue further action. So, in the absence of any direct and official replies, I will start with posting the message that I sent to them. Nothing like making things public to make a point, is there?
"Hello,
"I refer to the last update from three weeks ago, where it is stated that all X3 orders will be shipped by the end of July. I have so far seen no evidence of any shipped X3 units and so am growing concerned that, yet again, this deadline will be silently missed. I am sorry, but the continued lack of communication, contrived excuses, repeatedly missed deadlines and lack of information concerning compensation is making me very wary of continuing to wait patiently.
"When I placed the order in December, I fully expected to receive units capable of hashing at 4TH, using around 2kW of power, in early March. The total price paid, $12,243.37, was very reasonable for a pre-order of this amount at the time. With assurances that the delivery estimates were conservative, it seemed very likely that shipping would start on time.
"When the initial deadline was missed and compensation was assured to keep the order competitive, it seemed fair for me to wait, particularly when it looked like I would have 6TH delivered in May. Sadly we are now nearly three months later again and I can see no sign of any progress. Furthermore, without assurances on compensation, even 6TH delivered in August is no longer worth $12,243.37 to such an extent that, were I to pay the VAT on the order, the cost of the VAT alone would be more than I can pay to have 3TH delivered next week! Using the same amount of power per TH, I should add!
"Seriously, I need to make an objective judgment about how to proceed. I have waited patiently and, unlike some people, I have kept my concerns to myself and kept quiet. I find the lack of communication from your side, however, to be insulting. I do not want to have to make a decision without being properly informed of your position, but continued silence can only force me to take legal action.
"The pre-order contract I entered in to is no longer valid, as you cannot deliver on your side of that same contract. I have a paid invoice for the amount of $12,243.37 which is what I expect to receive. With compensation for holding on to these funds since the beginning of December, I would legally be in a position to sue for an amount more that this, plus all costs that I would incur in doing so. Obviously I do not want to do this, and I should not need to! I shouldn't even be thinking about it - what happened to the weekly update for the last three weeks?
"Even your supporters on the forums seem to be deserting you, and yet somebody still has the time to read over the forum and delete posts - without replying to a single message. Do you seriously think people don't notice that? It would be easy to argue that the people claiming to have had posts deleted never actually posted them at all, but I have seen it for myself - one of the things about being in different time zones is that you don't have an instant response 24 hours every day!
"In summary:
"I am owed $12,243.37 or goods to that value. I placed the order in good faith. Had I made a different choice, I could have received that amount of goods on time.
"I cannot accept a delivery of 4TH miners where I will have to pay far more VAT than I could sell the goods on for.
"I need a definitive outline of the progress of my order.
"I need an explicit declaration of appropriate compensation including when it will be delivered - I am unable to accept a promise of "possible compensation" with no real definition of what that is or when it would be delivered.
"I need a full response within 48 hours. After that time, I will confirm my intentions.
Regards"
