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blackarrow (OP)
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July 29, 2014, 07:35:40 PM |
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Most of our customers are entitled to be upset for this delay but we think the garbage going on in this thread is unacceptable and must be pruned. There are about 5 people flooding this that consider themselves to represent all our customers. We have contacted them in private messages to check what is the status of their order and they have indeed been unable to provide us with a valid order number which led ourselves to believe that at least one must be funded by one of our competitor.
This "garbage" is 100% YOUR fault for failing completely to keep customers updated, and reneging your compensation/price matching promises. It's not acceptable to keep making promises to start production or ship, then disappear completely for weeks without any explanation. Failing completely to keep customers updated? Have you read this page? http://www.blackarrowsoftware.com/store/index.php?dispatch=news.listWe have not cancelled the compensation. As announced, compensation is going to be shipped immediately as we clear the queue. The reason why we have not posted updates is that it takes almost half a day of some staff that are in charge with production and debugging to write it. We have decided that we cannot risk to introduce a probable 1 day delay each week for the update as it is not in the best interest of our customers. Regards! |
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jimmothy
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July 29, 2014, 07:39:04 PM |
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The reason why we have not posted updates is that it takes almost half a day of some staff that are in charge with production and debugging to write it. We have decided that we cannot risk to introduce a probable 1 day delay each week for the update as it is not in the best interest of our customers.
Regards!
This is a joke right? Did it take you a few hours to write this post? |
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blackarrow (OP)
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July 29, 2014, 07:40:32 PM |
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OK! If you really want to make it right by your customers, then start by answering some simple questions, I will try to keep them very to the point that should require short concise answers...
Unfortunately as you are not our customer we cannot spend time to answer your questions. I would like to point out to our customers that this individual is still trying to put subliminal messages into his replies by falsely affirming that our chips are "behind other manufacturers". Affirming this is a blatant lie. He is in no position to affirm this as he has never seen or tested our chips. |
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tempestb
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July 29, 2014, 07:45:57 PM |
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Blackarrow, I'm a customer. I have a simple question.
With the compensation units. Should we purchase the compensation PSU now or wait for you to announce when you are going to ship? The reason I ask this, is because you stated that we'd have to pay for the PSU AND Shipping of the compensation units. So I want to know what I'm paying in total. Just the PSU that is for sale on Black Arrow's website? Or are you going to send an email later that asks me to buy a PSU and pay for shipping of the unit?
This needs some clear answer as to the process so we know what to expect.
Thanks
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1D7JwRnoungL1YQy7sJMsqmA8BHkPcKGDJ
We mine as we dream... Alone
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blackarrow (OP)
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July 29, 2014, 07:46:57 PM |
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better off buying AM chips in bulk.
So this is the company paying you..... |
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alfabitcoin
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July 29, 2014, 07:48:17 PM |
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OK! If you really want to make it right by your customers, then start by answering some simple questions, I will try to keep them very to the point that should require short concise answers...
Unfortunately as you are not our customer we cannot spend time to answer your questions. I would like to point out to our customers that this individual is still trying to put subliminal messages into his replies by falsely affirming that our chips are "behind other manufacturers". Affirming this is a blatant lie. He is in no position to affirm this as he has never seen or tested our chips. Lame ba, lame. |
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blackarrow (OP)
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July 29, 2014, 07:49:35 PM |
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Blackarrow, I'm a customer. I have a simple question.
With the compensation units. Should we purchase the compensation PSU now or wait for you to announce when you are going to ship? The reason I ask this, is because you stated that we'd have to pay for the PSU AND Shipping of the compensation units. So I want to know what I'm paying in total. Just the PSU that is for sale on Black Arrow's website? Or are you going to send an email later that asks me to buy a PSU and pay for shipping of the unit?
This needs some clear answer as to the process so we know what to expect.
Thanks
No, please do not purchase PSUs. We are working a cheaper design in order to be able to provide higher compensation. This new design will use any ATX PSU. Regards! |
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abdullahadam
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July 29, 2014, 07:50:27 PM |
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No, please do not purchase PSUs. We are working a cheaper design in order to be able to provide higher compensation. This new design will use any ATX PSU.
Regards!
How about those of us who have already purchased and received our compensation PSUs? Should we send it back? |
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DonRavy
Newbie
 Offline
Activity: 32
Merit: 0
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July 29, 2014, 07:52:13 PM |
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Considering your track record it is not at all surprising that such an announcement takes you more than half a day, something that anyone with any sort of competence and any kind of intra-business communication experience would be able to write up in less than an hour. But since your people in charge of production and debugging write up your news announcements, I guess your janitors do your accounting, your secretaries the product delivery, and your director the evasion of romanian authorities in Reading... oh wait! Woopsie! Now what about the refunds? Where's the money BA? |
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tempestb
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July 29, 2014, 07:53:41 PM |
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Blackarrow, I'm a customer. I have a simple question.
With the compensation units. Should we purchase the compensation PSU now or wait for you to announce when you are going to ship? The reason I ask this, is because you stated that we'd have to pay for the PSU AND Shipping of the compensation units. So I want to know what I'm paying in total. Just the PSU that is for sale on Black Arrow's website? Or are you going to send an email later that asks me to buy a PSU and pay for shipping of the unit?
This needs some clear answer as to the process so we know what to expect.
Thanks
No, please do not purchase PSUs. We are working a cheaper design in order to be able to provide higher compensation. This new design will use any ATX PSU. Regards! Thank You |
1D7JwRnoungL1YQy7sJMsqmA8BHkPcKGDJ
We mine as we dream... Alone
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blackarrow (OP)
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July 29, 2014, 07:55:03 PM |
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How about those of us who have already purchased PSUs? Should we send it back?
If you have purchased the PSU just for compensation and you would prefer to use other type of PSU for the compensation miners, please ask our customer support not to send you the PSU with your miner. We will then be able to refund you the PSU cost. Regards! |
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abdullahadam
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July 29, 2014, 07:56:11 PM |
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How about those of us who have already purchased PSUs? Should we send it back?
If you have purchased the PSU just for compensation and you would prefer to use other type of PSU for the compensation miners, please ask our customer support not to send you the PSU with your miner. We will then be able to refund you the PSU cost. Regards! You have already sent me the PSUs here in Canada. Can I send it back for a refund? Thanks |
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DonRavy
Newbie
Offline
Activity: 32
Merit: 0
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July 29, 2014, 07:58:42 PM |
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I sure did, batch #1 X-3... I'm just not sure you understand the word refund or the legal implications of requesting one. You might wanna start looking into that. Fast. edit: also, deleting my posts won't really do you much good, as others before me have said, research the Streisand effect, you might learn something. |
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blackarrow (OP)
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July 29, 2014, 08:00:41 PM |
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You have already sent me the PSUs here in Canada.
Can I send it back for a refund?
I'm not aware of your exact order details in to give you a definite answer but I do not see why we would not accept it back. Please contact our customer support. However, you would need to pay for the shipping, just to be send back again to you with your miner. |
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terrapinflyer
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July 29, 2014, 08:03:40 PM |
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Haha deleting more post I see. I started to dig but I dont have time can someone post the list of BA lies again?
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blackarrow (OP)
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July 29, 2014, 08:04:26 PM |
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Oh please, I have hawked AsicMiner and Bitmaintech in the last 2 hours on this thread. Do you honestly believe they are paying me to go after you? Why would they? They ship quality products from in stock, and guess what, not a single of their units have ever exploded. Guess those high quality parts are pretty easy to come by.
Ok, I won't delete your post again and reply you instead. AM sells only chips and they are lower quality than ours. Would you please now go away? You are not our customer, you have no business here. Your further messages will be deleted. |
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abdullahadam
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July 29, 2014, 08:05:22 PM |
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You have already sent me the PSUs here in Canada.
Can I send it back for a refund?
I'm not aware of your exact order details in to give you a definite answer but I do not see why we would not accept it back. Please contact our customer support. However, you would need to pay for the shipping, just to be send back again to you with your miner. Why would you send it back again? You said I dont need it, which is why I am asking if I can be refunded for it |
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terrapinflyer
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July 29, 2014, 08:08:22 PM |
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Oh please, I have hawked AsicMiner and Bitmaintech in the last 2 hours on this thread. Do you honestly believe they are paying me to go after you? Why would they? They ship quality products from in stock, and guess what, not a single of their units have ever exploded. Guess those high quality parts are pretty easy to come by.
Ok, I won't delete your post again and reply you instead. AM sells only chips and they are lower quality than ours. Would you please now go away? You are not our customer, you have no business here. Your further messages will be deleted. AM may sell less efficient chips but at least they are delivering. I was able to get my refund from MS and have the AM machines shipped and have been hashing for 2 weeks already. If I had waited for you I MAY have seen my order buy the end of August. |
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