Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[JohnStall19]

did not recieve my free spins! I have sent 3 emails to support and now posting here because I did not get my free spins on tuesday and it is 1131 pm now est. I know you guys will come back and say the promotion is only for tuesday tomorrow but putting this out there so people can see. email is greasingit187@aol.com

[SatochiPikachumoto]

Would love to try this just by seeing BCH on the thread title lol.

 

[Cloudbet]

Morning all!

@marlboroza I'm not aware of the specifics when it comes to AML laws (as that side of things is handled by other teams), but since most jurisdictions have similar laws i'd assume we make the effort to conform to as many as possible. The amount of money involved isn't the issue, if there's a deposit followed by a withdraw request without any activity then we have to ask for KYC.

I've raised the question whether this should apply if the wallet addresses are the same, as it strongly implies it's the same person that deposited, but I'm waiting for a response and obviously can't make any promises from my position.

@itzfrancishaxor I wasn't involved in the investigation and can't comment specifically on your situation, but IF someone was deliberately multi accounting it wouldn't make sense for our teams to let them know how they were detected.

@CryptoBrainy It's nice to know not everyone thinks I'm the devil incarnate

Honestly I usually look at these issues from the player's perspective and try and side with them whenever possible. I was hired to represent the community, and as such I hate seeing players kept waiting for withdrawals or experiencing grading delays.

@4x4et

Ronnie knows everything

If only! I'd be living on a private island with my sportsbook winnings instead of browsing the forums! 

@game-protect Welcome back! Our support teams do handle the vast majority of tickets through our live support and email channels, however some people prefer to tweet at us or drop a message on the forums - i'm just here to catch anything that doesn't get sent directly to support.

@JohnStall19 I'm really sorry to hear that, is this regarding the 'Free Spin Tuesday' promotion? I've taken note of your email address and will investigate with our casino team now, in the meantime you might want to edit your post to remove the address for security reasons.

@SatochiPikachumoto Our current Welcome Offer includes a 100% first deposit bonus of up to 5 BCH!  

Thanks very much, have a great day!

Ronnie @ Cloudbet

[Nikhila]

My bet of 0.035894 is not yet graded since last 18 hours... just to grade a match which was finished 18 hours back they saying they escialted bet to a sports specialist... i dont know why they doing like this... all my 3 mails went unanswered..... anyone could sort me out and get my winnigns? I never expected cloudbet to treat me like this....  i pm you too ronnie @ cloudbet

My bet got graded and withdrawl got passed instant tooo... thanku ronie

[itzfrancishaxor]

@Cloudbet

Wtf? If i commit burglary the state attorney wont bring proof how i did it because next time i could avoid my mistake? BS. I didn't multi account nor do I breached your TOS. Why dont you answer anymore by mail? I had still some bitcoins on my account and i have thid account for more THAN 2 years...
fml

[game-protect]

@game-protect Welcome back! Our support teams do handle the vast majority of tickets through our live support and email channels, however some people prefer to tweet at us or drop a message on the forums - i'm just here to catch anything that doesn't get sent directly to support.

If this thread is part of your official support channels, why do not you link to it on your website? Very suspicious!

[SatochiPikachumoto]

Not quite sure about this but how much BTC/BCH do we get for bonus (First deposit)

Let's say I'm putting 3BCH in.

Thanks

[Cloudbet]

@game-protect I'm hoping to get a link to our meta thread added to Cloudbet.com very soon, alongside the Facebook and Twitter icons! 

Technically this is a general purpose thread so I probably won't ask for it to be listed next to our live support and email contacts. I'm not around to monitor it 24/7 so players will always receive a faster response through direct contact with support (I'm just a glorified middle man after all )

@SatochiPikachumoto You can find all the details of our welcome bonus here (needs to be updated to add BCH but it works the same way!) For 3 BCH you would receive a 3 BCH bonus.

Thanks,

Ronnie @ Cloudbet

[Cloudbet]

Morning all,

Hope you are ready for an exciting weekend of sport!  

- UFC: Fight Night 136

Outrights: Aleksei Oleinik (2.31) v Mark Hunt (1.62)
Rounds: Over 1.5 (1.91) Under 1.5 (1.86)

- NFL: Week 2

Last week all the tips from our NFL Preview Blog came in! I'll share this week's tips and odds below:

Miami Dolphins @ New York Jets
New York Jets -2.5 (1.89)

L.A. Chargers @ Buffalo Bills
L.A. Chargers -7.5 (1.98)

Detroit Lions @ San Francisco 49ers
San Francisco 49ers -6 (1.93)

Oakland Raiders @ Denver Broncos
Denver Broncos -6 (1.92)

Seattle Seahawks @ Chicago Bears
Chicago Bears -3.5 (2.07)

What do you think?

I'll update with some more odds for EPL and MLB this afternoon, just waiting on the odds to settle down.

Thanks,

Ronnie @ Cloudbet

[teteczv]

Hello,


This is my experience with Cloudbet.

I opened an account approximately a month ago. I deposited 400 euros in bitcoins. In previous month a placed somewhere between 150 to 200 bets. Most of those bets were in the region of 40-50 euros, and the biggest one was no more than 200 euros. I bet soccer and tennis, and maybe one third of those bets were on US Open. I hit a good run and after a month I had  approximately 4000 euros in bitcoins. Than I withdrew 1000 euros and continue betting. Than I lost something and made another withdraw of 200 euros. Both those withdrawals went fine, in a half an hour. The same day I made the second withdraw Cloudbet blocked my account and sent me the following e-mail:

Hi,

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.


To aid in our investigation, we require the following information. Please provide KYC information. Please send scans of:

- a passport or other government identity card
- proof of address (only bank statements and government utilities from the past 3 months will be accepted)
- a picture of yourself holding these documents


Cloudbet security

I sent them the requested documents the next day. Since than, I heard nothing of them. I went twice on the live chat, operators were rude and robotic, repeating investigation, investigation, investigation, like e broken record.

I didn't do anything but betting. I didn't use any bonus, the free bet was awarded but I never used it. I didn't bet big, I didn't bet shady games. And what does integrity of sports bets mean? Is that even a thing? And they must be kidding about 6 months.

Can anyone here give me an advice how to proceed from here? I have more than 2000 euros there. They are so incompetent than they cannot even locked account, but when I try to login it says wrong combination of user name and password. I want to submit an official complaint, I can see they are regulated in Montenegro. I will never ever open an account with such a bookie, I learnt my lesson.

[Cloudbet]

@teteczv Thanks for getting in touch, and sorry you have run into some problems with your account. Could you please PM me your Cloudbet nickname and I'll get up to speed on the investigation and check on the progress for you.

Thanks very much,

Ronnie @ Cloudbet

[JollyGood]

Is Cloudbet using the same Sportsbook plugin that so many others are using?

[Cloudbet]

@JollyGood I'm not sure what you mean by plugin sorry, could you provide more details?

If you mean where we get our odds from i'm not entirely sure myself, but I can speak with our sportsbook teams about it and see if that information is allowed to be shared publicly.

Thanks,

Ronnie @ Cloudbet

[4x4et]

Hello,


This is my experience with Cloudbet.

I opened an account approximately a month ago. I deposited 400 euros in bitcoins. In previous month a placed somewhere between 150 to 200 bets. Most of those bets were in the region of 40-50 euros, and the biggest one was no more than 200 euros. I bet soccer and tennis, and maybe one third of those bets were on US Open. I hit a good run and after a month I had  approximately 4000 euros in bitcoins. Than I withdrew 1000 euros and continue betting. Than I lost something and made another withdraw of 200 euros. Both those withdrawals went fine, in a half an hour. The same day I made the second withdraw Cloudbet blocked my account and sent me the following e-mail:

Hi,

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.


To aid in our investigation, we require the following information. Please provide KYC information. Please send scans of:

- a passport or other government identity card
- proof of address (only bank statements and government utilities from the past 3 months will be accepted)
- a picture of yourself holding these documents


Cloudbet security

I sent them the requested documents the next day. Since than, I heard nothing of them. I went twice on the live chat, operators were rude and robotic, repeating investigation, investigation, investigation, like e broken record.

I didn't do anything but betting. I didn't use any bonus, the free bet was awarded but I never used it. I didn't bet big, I didn't bet shady games. And what does integrity of sports bets mean? Is that even a thing? And they must be kidding about 6 months.

Can anyone here give me an advice how to proceed from here? I have more than 2000 euros there. They are so incompetent than they cannot even locked account, but when I try to login it says wrong combination of user name and password. I want to submit an official complaint, I can see they are regulated in Montenegro. I will never ever open an account with such a bookie, I learnt my lesson.

First of all you shouldn't send them your personal documents.

You don't even know who they are, they are hiding their own identity.

Second, you might say goodbye to your bitcoin, cause this is what happens regularly. If you win, they lock your account or refuse to pay out.

That's what I'm telling here for months now.

[teteczv]

I want to submit an official complaint, I can see they are regulated in Montenegro.

Where can you see they are regulated in Montenegro?

https://www.cloudbet.com/en/license

Cloudbet is a licensed bitcoin betting site by E-Gambling Montenegro.

E Gambling Montenegro d.o.o (Podgorica, Moskovska br. 65., reg. no. 50615951) hereby certifies that under the concession (serial no. AA 001588, numeric no. 133-01/15 5A i 1ERR) and approval (no. 02/02-118/4), organize and operate games of chance in Montenegro on website  in accordance with the Agreement on management and financial cooperation, concluded between E Gambling Montenegro d.o.o. and TIGER TREE HOLDINGS do.o.o (Cetinje, Njegoseva br. 97., reg. no. 50721755) TIN: 03035166 on 05 March, 2015 which is valid from 05 September, 2018 until 05 March 2019.

Cloudbet are committed to responsible gaming, and are dedicated to an enjoyable and positive bitcoin betting experience.

[JollyGood]

Hello,


This is my experience with Cloudbet.

I opened an account approximately a month ago. I deposited 400 euros in bitcoins. In previous month a placed somewhere between 150 to 200 bets. Most of those bets were in the region of 40-50 euros, and the biggest one was no more than 200 euros. I bet soccer and tennis, and maybe one third of those bets were on US Open. I hit a good run and after a month I had  approximately 4000 euros in bitcoins. Than I withdrew 1000 euros and continue betting. Than I lost something and made another withdraw of 200 euros. Both those withdrawals went fine, in a half an hour. The same day I made the second withdraw Cloudbet blocked my account and sent me the following e-mail:

Hi,

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.


To aid in our investigation, we require the following information. Please provide KYC information. Please send scans of:

- a passport or other government identity card
- proof of address (only bank statements and government utilities from the past 3 months will be accepted)
- a picture of yourself holding these documents


Cloudbet security

I sent them the requested documents the next day. Since than, I heard nothing of them. I went twice on the live chat, operators were rude and robotic, repeating investigation, investigation, investigation, like e broken record.

I didn't do anything but betting. I didn't use any bonus, the free bet was awarded but I never used it. I didn't bet big, I didn't bet shady games. And what does integrity of sports bets mean? Is that even a thing? And they must be kidding about 6 months.

Can anyone here give me an advice how to proceed from here? I have more than 2000 euros there. They are so incompetent than they cannot even locked account, but when I try to login it says wrong combination of user name and password. I want to submit an official complaint, I can see they are regulated in Montenegro. I will never ever open an account with such a bookie, I learnt my lesson.

First of all you shouldn't send them your personal documents.

You don't even know who they are, they are hiding their own identity.

Second, you might say goodbye to your bitcoin, cause this is what happens regularly. If you win, they lock your account or refuse to pay out.

That's what I'm telling here for months now.

I will not be able to jump in here and say this project is a scam without investigating further but if what happened to the previous poster is true then that is sad. Many betting projects lock user accounts and ask for ID knowing they will never trust them enough to send them their ID.

As a rule, I would never send my ID to any of these websites who first hide their own identity themselves but expect others to send them theirs by blackmailing them. In many cases even after ID is sent they still do not release customer funds. I would never send my ID to any exchange either regardless of their "brand" and popularity because you have no idea what they will do with it once they have it!

As mentioned, I will not be able to jump in here and say this project is a scam without investigating further but hope the Cloudbet team will post here explaining their side of the story.

[Cloudbet]

@4x4et As we have said multiple times before, there is no benefit to a Casino or Sportsbook refusing payments to legitimate players. It makes zero sense from a community and company perspective. You have been told exactly why KYC was requested in your case, and your $20 withdrawal was paid out after I escalated the situation to senior management.

@JollyGood The issue being referenced was addressed further back in the thread. The user had deposited then tried to withdraw without playing through any funds. To comply with AML laws we have to request ID. Any information we receive is kept for our own account security purposes and never disclosed to a third party. We also comply with all data removal requests as standard.

The other user has had their account frozen while an investigation takes place into betting integrity. Unfortunately i'm unable to comment on the ongoing investigation on public forums as it would be unfair on the players and a potential breach of data handling laws, but I am already in contact with the player via PM and will provide updates where possible.  

We were one of the first crypto Casino and Sportsbook operators out there, and have had a huge number of very happy customers since 2013. Reading back through this thread should show the lengths we are prepared to go to to help out with customer issues.

If you have any questions I'll be happy to answer, publicly or via PM.

Thanks very much,

Ronnie @ Cloudbet

[teteczv]

The other user has had their account frozen while an investigation takes place into betting integrity. Unfortunately i'm unable to comment on the ongoing investigation on public forums as it would be unfair on the players and a potential breach of data handling laws, but I am already in contact with the player via PM and will provide updates where possible.  

We were one of the first crypto Casino and Sportsbook operators out there, and have had a huge number of very happy customers since 2013. Reading back through this thread should show the lengths we are prepared to go to to help out with customer issues.

If you have any questions I'll be happy to answer, publicly or via PM.

Thanks very much,

Ronnie @ Cloudbet

Ronnie, feel free to post here my entire betting history. You have my permission to do that. You can even post my picture here, or my full name and surname. I don't care. I don't know what betting integrity means, I don't know even if that phrase has any significant meaning which I doubt, but I have nothing to hide. I didn't bet big, I didn't bet any shady games, for Christ sake one third of my bets were on US Open, bets like overs and under in the first set.

Locking winning accounts isn't the right way to succeed in this business.

[JollyGood]

@4x4et As we have said multiple times before, there is no benefit to a Casino or Sportsbook refusing payments to legitimate players. It makes zero sense from a community and company perspective. You have been told exactly why KYC was requested in your case, and your $20 withdrawal was paid out after I escalated the situation to senior management.

@JollyGood The issue being referenced was addressed further back in the thread. The user had deposited then tried to withdraw without playing through any funds. To comply with AML laws we have to request ID. Any information we receive is kept for our own account security purposes and never disclosed to a third party. We also comply with all data removal requests as standard.

The other user has had their account frozen while an investigation takes place into betting integrity. Unfortunately i'm unable to comment on the ongoing investigation on public forums as it would be unfair on the players and a potential breach of data handling laws, but I am already in contact with the player via PM and will provide updates where possible.  

We were one of the first crypto Casino and Sportsbook operators out there, and have had a huge number of very happy customers since 2013. Reading back through this thread should show the lengths we are prepared to go to to help out with customer issues.

If you have any questions I'll be happy to answer, publicly or via PM.

Thanks very much,

Ronnie @ Cloudbet

Many thanks for the post Ronnie.

I searched for AML and KYC on your website, they are not mentioned even once. Also, there is no mention of which laws you conform to, of which country those rules apply to and what the procedure is for your AML and KYC. Before you ask for these ID verifications you must highlight them on your website so users know what they are getting in to.

You wrote: "To comply with AML laws we have to request ID. Any information we receive is kept for our own account security purposes and never disclosed to a third party. We also comply with all data removal requests as standard"

but there are issues with that statement. Please answer the following questions so some things could be clarified, thank you.

There is no information about what happens to withheld funds. Please explain.
There is no information about what makes you selectively freeze funds. Please explain.
There is no information about which legal jurisdiction you deal with and expect your customers to deal with. Please explain.
In which country/city is CB Holdings registered?
What is the full address of CB Holdings? Is it just a mailing address or is there an actual office with staff working there?
Who are the owners and shareholders of CB Holdings?

Finally you do not have GDPR so you are not EU compliant. GDPR (General Data Protection Regulation) is a regulation in European Union law on data protection and privacy for all individuals within the European Union. These laws provide obligations of Right of Access and the Right to Erasure. These laws also covers obligations of collecting customer consent. GDPR laws affect all websites (including Cloudbet) that have users that are citizens from within the European Union regardless of those websites and their business owners being based in or out of the European Union. So whether your business is based or registered in Belize or Netherlands or anywhere else is irrelevant, you have to abide by GDPR laws because European Union residents are accessing the Cloudbet website. What do you intend to do to become GDPR compliant?

[slaman29]

On one hand I feel sorry for Cloubet, who has no choice but to perform all these AML/KYC measures, as is their requirement. But on the other hand, I think it is truly unfair to freeze player accounts without any actual justification, other than the standard lines we keep seeing casinos do to players.

For me it is not fair because this was done only during withdrawal, whereby true AML/KYC measures by companies and payment processors happen AT the moment of transaction, which in casino cases is when users sign up. IF you must do kyc, it must be at account creation. This solves all these issues for you and for players.