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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 409068 times)
4x4et
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January 24, 2019, 07:07:56 PM
Merited by game-protect (1)
 #5381

Hey Ronnie,

Thanks for getting back so quick. It’s greatly appreciated. My friend has been blowing up my phone. Did you see the email I sent? Can you possibly read that and respond. My friend gave me all the specifics and I didn’t want to post on here.

He said the 4 bitcoin he deposited has been paid but not his winnings from the bet.

I guess my main concern (more so his concern) is that if he lost big he would have accepted the loss and cloudbet would have collected 4 coins from him with no questions asked. My next question (his question) would be If this is the case would cloudbet refund a new user who lost a significant amount of bitcoin who is betting under the same circumstances? From my understanding his buddy abroad also just joined cloudbet and lost close to 1 bitcoin (unfortunately his friend wasn’t my affiliate lol) Just my luck.

His question then was “Why was I asked for KYC after winning and my friend wasn’t asked for KYC after losing a significant amount of bitcoin.

I woke up today with a phone full of texts and screenshots from his friends account of all his deposits and losses yet no KYC was asked for.

That’s the part I’m having a hard time explaining to him. Basically his response was if KYC was so important to Cloudbet why don’t they ask for the KYC upfront before a user can place there bets. He feels that he was only asked for KYC because he won big.

Thanks


As far as Game Protect... Are you licensed by a particular government or country? Are you a registered LLC?  Are you fully insured? Are you registered or licensed by a Gambling commission?


if I was your friend i would throw you in front of the train  Grin

Selling friends for referral commision, what a lowlife  Roll Eyes

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4x4et
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January 24, 2019, 09:15:35 PM
 #5382


4x4 go find the nearest bridge. I didn’t sell anyone for anything. He wanted a good book for bitcoin betting while traveling abroad  and asked me if I had a recommendation/referral link.

Both you and Game Protect need to find a hobby that doesn’t involve sticking your nuts in others business.

Pussy, why don't you post this with your original account? I guess you don't have nuts (You mentioned it) for that.

Your friend should charge you everything Cloudbet stole from him.

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January 24, 2019, 09:32:42 PM
 #5383


4x4 grow up and act like a adult. How old are you? Why are you worried out me and my friends business? Seriously man... Find a hobby or a woman Smiley

I'm not worried, I'm hoping you will get what you deserve for promoting criminals, not only to strangers, but to your friends too.

Some people call that KARMA.  Cheesy

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January 25, 2019, 09:51:41 AM
 #5384

Morning all,

@AGD815 - Thanks for the additional detail, I thought the situation was resolved when the withdrawal went through so I'm catching up now.

I'm not part of the support team so unfortunately I can't check the emails they receive or access players accounts, but I'll ask them to pass on the information with an update on the issue from their end.

Now obviously I can't comment on this situation in particular until I'm up to speed, but we have had a couple of similar instances in the past:

The issue boiled down to the fact that we couldn't verify that the player was from a non-restricted territory with the identification provided. As we are not allowed to accept bets from players from restricted territories, all bets were void and we returned the initial deposit before closing the account.

I've just checked twitter and received some more information from the player in question which I'm hoping might help move things forward, so I'll update with any information I'm allowed to share ASAP.

Thanks,

Ronnie @ Cloudbet

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January 25, 2019, 04:01:08 PM
 #5385


From the screenshots he sent me his friend who is traveling abroad with him also has a account and lost 0.65 worth of bitcoin and about 3 bitcoin cash. This friend was never asked for KYC and is now saying since he is also a American Citizen who is traveling abroad with him his bets should be voided and the bitcoin and bitcoin cash should be returned. From a legal standpoint shouldn’t  players who only lost in the same situation
have there bets voided and the bitcoin returned?

I don't know the details of this situation, but to be honest, it would be stupid to give them their money back.
If that'd be the case, everyone can gamble huge, and if they win keep the money and if they lose complain to get the money back. That's not how it supposed to work. If you gamble online, you know the risks, and if you win you win and if you lose you lose.
Just my two cents.

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January 25, 2019, 04:04:19 PM
 #5386

The issue boiled down to the fact that we couldn't verify that the player was from a non-restricted territory with the identification provided. As we are not allowed to accept bets from players from restricted territories, all bets were void and we returned the initial deposit before closing the account.
Who prohibits you to accept bets from restricted countries?

After a player lost, will you refund all losses if he is from a restricted territory?

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January 25, 2019, 04:39:05 PM
 #5387


From the screenshots he sent me his friend who is traveling abroad with him also has a account and lost 0.65 worth of bitcoin and about 3 bitcoin cash. This friend was never asked for KYC and is now saying since he is also a American Citizen who is traveling abroad with him his bets should be voided and the bitcoin and bitcoin cash should be returned. From a legal standpoint shouldn’t  players who only lost in the same situation
have there bets voided and the bitcoin returned?

I don't know the details of this situation, but to be honest, it would be stupid to give them their money back.
If that'd be the case, everyone can gamble huge, and if they win keep the money and if they lose complain to get the money back. That's not how it supposed to work. If you gamble online, you know the risks, and if you win you win and if you lose you lose.
Just my two cents.

You are just a braindead retard.

Just my two cents.

Cloudbet don't need KYC if you are losing, but when you start winning by chance, suddenly they remember that you need to provide KYC.

Everyone can see that, even a 2-year old child.

Quote
If you gamble online, you know the risks,

Yes, you know the risk of scamming people too. if someone would steal 1 BTC from me, I would find that scumbag and break his scull.

But that's just me.


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January 25, 2019, 09:30:56 PM
 #5388

strange i cant find odds for an upcoming cricket match New Zealand vs India(2nd one day international) which starts in some hours

its a major cricketing match and should be covered
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January 28, 2019, 07:06:45 PM
 #5389

Hello all,

Unfortunately I seem to be yet another target of the cloudbet scam.
Here is what happened to me:

I deposited 5btc into cloudbet, without using any affiliate programs or anything like that. I just wanted to do some sports betting.
After using the service for a few weeks, I withdrew my balance and kept 0.05 btc in the account.
One night I decided to do some live betting on tennis, and went on a hot streak - ran the account up to 1.7btc. Cloudbet quickly proceeded to lock my account and requested documents for verification of my identity (defeats the purpose of using online services and BTC, but ok). I quickly provided those documents, as i wanted to withdraw my funds and use them for other purposes. It has now been 6 days, and the only response I am getting from them is "it is still being reviewed by player safety team", and of course that this is being done to ensure MY safety. Obviously that is a bogus excuse for wanting to screw me out of my money.

*fast forward 20 minutes after posting on the forum*

Shortly after posting this on the forum, i received a reply from cloudbet:

"Dear americandream,

Thank you for contacting Cloudbet support with the requested documents.

The documents that you provided to us indicate that you are a resident in a country that we do not accept registrations from. As we do not accept players from your jurisdiction your account has been closed.

The balance on your account has been frozen due to bets placed which otherwise would not have been accepted & you have withdrawn more than your original deposited sum.

I trust this meets your understanding.

Cloudbet Security"

I provided them my American documents. Shortly after reading that they do not accept players from this jurisdiction, I have also provided them my Russian documents as I am a dual citizen, and as explained to them currently Traveling and living all over the world, currently in Netherlands - Amsterdam.

Now you can clearly see that this SITE IS A BIG FAT SCAM. Do not be mistaken, this was an intentional action to DEFRAUD me of my earned winnings and using the "jurisdiction" as an excuse. I personally know people who use this site, from "unauthorized jurisdictions" and they have a VIP client service member who is well aware of my friends residency, yet their accounts aren't closed or investigated.

I will proceed to post all relevant information I have to this and then proceed with legal actions.

Here is a screenshot of their live support telling me that I will likely be able to withdraw my funds:
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January 28, 2019, 07:50:14 PM
 #5390

Hey Young American,

Maybe if we don’t get results we can collaborate together from a legal standpoint. The coin due is not even due to me. It’s a friend who I referred. Maybe not a friend much longer.

So I’m dealing with the fallout of cloudbet not paying the player his 3.5 bitcoin winnings. I’m close to losing a lifelong friend over this which is very sad.

I’m really hoping Ronnie can work this out for us. Doing the right thing goes a long way in life...which is all I’m asking for from cloudbet.

Please do the right thing.

Thanks Ronnie


Hi,

I have been doing research and am seeing alot of these same situations.
We can definitely collaborate on legal action. Perhaps there's enough victims out there for a class action.
I am also asking for them to do the right thing and simply release my funds.

Funny enough - I was also referred to CloudBet by a friend, who is US based and is a LARGE better ($5,000 min bet). He has a VIP agent at CloudBet that helps him with withdrawals, etc. The VIP agent is WELL AWARE that my friend is US based. Granted I will not stop being friends with him because CloudBet turned out to be SCAMMERS. Instead - he has stopped using them as of this morning and will be willing to provide as much information as possible for me to be able to retrieve my funds via legal route.

PM me, cheers
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January 28, 2019, 08:04:21 PM
 #5391


Young American I’m hoping for the same result... they eventually release the coins. We have a chat transcript where the live chat agent specifically says American citizens can place bets and assured the player he would be paid his winnings.

A class action suit is definitely a good option. I’m keeping my fingers crossed it’s just nothing more than a misunderstanding!

Do you have the transcript posted? Can I please see it? They also told me in live chat that I will be able to withdraw my funds, even if the account gets closed.
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January 28, 2019, 10:49:44 PM
Merited by AGD815 (3)
 #5392


Young American I’m hoping for the same result... they eventually release the coins. We have a chat transcript where the live chat agent specifically says American citizens can place bets and assured the player he would be paid his winnings.

A class action suit is definitely a good option. I’m keeping my fingers crossed it’s just nothing more than a misunderstanding!

Do you have the transcript posted? Can I please see it? They also told me in live chat that I will be able to withdraw my funds, even if the account gets closed.

This is a snippet of the transcript. It’s really long.

https://m.imgur.com/5dazl3o

That is not that long and clearly states that we were allowed to place the bets.
I've registered cloudbetscam.com and will use my available resources to build and market that site to deter as much future business for them as possible, unless we're made whole.
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January 29, 2019, 06:44:14 AM
 #5393

Hello all,

Unfortunately I seem to be yet another target of the cloudbet scam.
Here is what happened to me:

I deposited 5btc into cloudbet, without using any affiliate programs or anything like that. I just wanted to do some sports betting.
After using the service for a few weeks, I withdrew my balance and kept 0.05 btc in the account.
One night I decided to do some live betting on tennis, and went on a hot streak - ran the account up to 1.7btc. Cloudbet quickly proceeded to lock my account and requested documents for verification of my identity (defeats the purpose of using online services and BTC, but ok). I quickly provided those documents, as i wanted to withdraw my funds and use them for other purposes. It has now been 6 days, and the only response I am getting from them is "it is still being reviewed by player safety team", and of course that this is being done to ensure MY safety. Obviously that is a bogus excuse for wanting to screw me out of my money.

*fast forward 20 minutes after posting on the forum*

Shortly after posting this on the forum, i received a reply from cloudbet:

"Dear americandream,

Thank you for contacting Cloudbet support with the requested documents.

The documents that you provided to us indicate that you are a resident in a country that we do not accept registrations from. As we do not accept players from your jurisdiction your account has been closed.

The balance on your account has been frozen due to bets placed which otherwise would not have been accepted & you have withdrawn more than your original deposited sum.

I trust this meets your understanding.

Cloudbet Security"

I provided them my American documents. Shortly after reading that they do not accept players from this jurisdiction, I have also provided them my Russian documents as I am a dual citizen, and as explained to them currently Traveling and living all over the world, currently in Netherlands - Amsterdam.

Now you can clearly see that this SITE IS A BIG FAT SCAM. Do not be mistaken, this was an intentional action to DEFRAUD me of my earned winnings and using the "jurisdiction" as an excuse. I personally know people who use this site, from "unauthorized jurisdictions" and they have a VIP client service member who is well aware of my friends residency, yet their accounts aren't closed or investigated.

I will proceed to post all relevant information I have to this and then proceed with legal actions.

Here is a screenshot of their live support telling me that I will likely be able to withdraw my funds:


you were lucky to withdraw your initial 5 btc + winnings deposit
that was some lucky sports betting to get from 0.05 to 1.7 btc and obviously it triggered the flags in their security
so now they took every possible action to not pay you your winnings, not surprising seeing its Cloudbet
I wonder why people are gambling with them still
please keep us updated if you decide to take legal actions

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January 29, 2019, 07:33:49 AM
 #5394

Hello all,

Unfortunately I seem to be yet another target of the cloudbet scam.
Here is what happened to me:

I deposited 5btc into cloudbet, without using any affiliate programs or anything like that. I just wanted to do some sports betting.
After using the service for a few weeks, I withdrew my balance and kept 0.05 btc in the account.
One night I decided to do some live betting on tennis, and went on a hot streak - ran the account up to 1.7btc. Cloudbet quickly proceeded to lock my account and requested documents for verification of my identity (defeats the purpose of using online services and BTC, but ok). I quickly provided those documents, as i wanted to withdraw my funds and use them for other purposes. It has now been 6 days, and the only response I am getting from them is "it is still being reviewed by player safety team", and of course that this is being done to ensure MY safety. Obviously that is a bogus excuse for wanting to screw me out of my money.

*fast forward 20 minutes after posting on the forum*

Shortly after posting this on the forum, i received a reply from cloudbet:

"Dear americandream,

Thank you for contacting Cloudbet support with the requested documents.

The documents that you provided to us indicate that you are a resident in a country that we do not accept registrations from. As we do not accept players from your jurisdiction your account has been closed.

The balance on your account has been frozen due to bets placed which otherwise would not have been accepted & you have withdrawn more than your original deposited sum.

I trust this meets your understanding.

Cloudbet Security"

I provided them my American documents. Shortly after reading that they do not accept players from this jurisdiction, I have also provided them my Russian documents as I am a dual citizen, and as explained to them currently Traveling and living all over the world, currently in Netherlands - Amsterdam.

Now you can clearly see that this SITE IS A BIG FAT SCAM. Do not be mistaken, this was an intentional action to DEFRAUD me of my earned winnings and using the "jurisdiction" as an excuse. I personally know people who use this site, from "unauthorized jurisdictions" and they have a VIP client service member who is well aware of my friends residency, yet their accounts aren't closed or investigated.

I will proceed to post all relevant information I have to this and then proceed with legal actions.

Here is a screenshot of their live support telling me that I will likely be able to withdraw my funds:


you were lucky to withdraw your initial 5 btc + winnings deposit
that was some lucky sports betting to get from 0.05 to 1.7 btc and obviously it triggered the flags in their security
so now they took every possible action to not pay you your winnings, not surprising seeing its Cloudbet
I wonder why people are gambling with them still
please keep us updated if you decide to take legal actions

I was lucky indeed.
Get a kick out of this:
After i sent their "support" department this:
"I urge you to reconsider and release my funds, or this will only be the beginning: https://cloudbetscam.com/
I will give you 24 hours to reply and solve this nonsense before passing the keys to my developers and marketing team to make the website VERY live."

They respond with:
"Dear americandream,

We will be contacting the police and providing them with your details if there are any attempts to maliciously harm the website.

Please consider this our final communication.

Best regards,

Paul

Cloudbet Support Manager"

I assume they intend on using my personal information that I provided them with and they insured they would keep confidential for this.

Cloudbet, I would LOVE to talk to the police so I could find out who filed the report so I can counter sue them.
You best believe the website is going live and will be ranked for every keyword that you target. That's what I do for a living.

I'll keep the thread updated with progress and will deter as much business from you as possible. Anybody who wants to join the fight, DM me.
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January 29, 2019, 08:12:55 AM
 #5395

For anybody looking for good gambling websites, check out Bookmaker and Nitrogen, who are both ethical companies with great customer service. Bookmaker is also USA friendly.
Do not, under any circumstances, do business with Scambets.
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January 29, 2019, 08:20:43 AM
 #5396

You don't:
- read carefully T&C;
but
- gamble with restricted territory;
- talked with support on the verge of threats.

In addition you received initial deposit (as good will gesture?). Many bookies didn't process cashout in this case.

Course, technical or special department couldn't have possibility to monitor every account and big wins is a red flag to check acc.

P.S. Nitrogen really best bookie.
-
Upd. course i think that any bookie must filter users BEFORE first bet or in sign up process.

:p :p :p :p :p
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January 29, 2019, 09:50:18 AM
 #5397

For anybody looking for good gambling websites, check out Bookmaker and Nitrogen, who are both ethical companies with great customer service. Bookmaker is also USA friendly.
Do not, under any circumstances, do business with Scambets.
Seems like your loss mate, you are hijacking Cloudbet's ANN thread and you are promoting other website here, I think that unethical.

Bring that somewhere else or just make a thread your own.

Personally, I liked Nitrogensports but I don't shout that here as I respect this thread, I know they are in competition but both
are good sites and they bring entertainment to people, I call them a friendly competition, just keeps improving from time to time.
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January 29, 2019, 11:13:33 AM
 #5398

In addition you received initial deposit (as good will gesture?). Many bookies didn't process cashout in this case.
It's a must to give their deposit back that's what most casinos and sportsbook are currently doing when someone wins after breaking the Terms and Conditions.

I wonder why people are gambling with them still
While there are other competitive sportsbooks that we can use, people still gamble on Cloudbet because it's easy to make an account and deposit. Most/some of us tend to forget to read the terms that we agree on upon registration. We only start paying attention to it after our account gets locked.

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......Play......
cruso
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January 29, 2019, 11:49:35 AM
Last edit: January 29, 2019, 01:47:10 PM by cruso
 #5399

For anybody looking for good gambling websites, check out Bookmaker and Nitrogen, who are both ethical companies with great customer service. Bookmaker is also USA friendly.
Do not, under any circumstances, do business with Scambets.
Seems like your loss mate, you are hijacking Cloudbet's ANN thread and you are promoting other website here, I think that unethical.

Bring that somewhere else or just make a thread your own.

Personally, I liked Nitrogensports but I don't shout that here as I respect this thread, I know they are in competition but both
are good sites and they bring entertainment to people, I call them a friendly competition, just keeps improving from time to time.

So you reckon it is ethical to free roll players? Keep their deposits when they lose, and refund them when they win instead of paying out winnings??? I am sick and tired of casinos making up excuses not to pay players. How difficult is it to ban players from restricted countries and reject their deposits? If they are an ethical book, then they should refund players from banned countries their lost deposits, and not cherry pick winners.
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January 29, 2019, 12:13:59 PM
 #5400

Morning all,

@AGD815 - I've just spoken to the teams that were handling the investigation into your friend's account.

Our investigation concluded that a VPN was being used to bypass our territory restrictions, and there has been no information provided by the account owner that confirms the claims of travelling in France. Records show them logging in from a number of different countries, all within minutes of each other, which only solidifies the case for VPN usage, which is strictly prohibited in our terms and conditions.

In situations like this our policy is to allow the player to withdraw all deposited funds, and then close the account. Due to the fact that we are unable to allow players from restricted territories to place bets, the results of any bets made will be void.

The player in question has withdrawn their deposited funds, and as such our teams now consider the matter closed. If the player wishes to take things further to Ask Gamblers or our license providers then we will be happy to provide the relevant information to back up our findings, and are confident in the outcome.

I can understand that this isn't what you were hoping to hear, and I'm really sorry for the stress this has caused you as an affiliate.

@youngamericandream - We don't allow players from the US to access our services, and this information is clearly visible on our site, and on the review sites such as Ask Gamblers that we host pages on.

You claim that you didn't know about this until after KYC was requested, however you shouldn't have been able to create an account from a restricted territory without knowingly bypassing our checks.

@cruso - As mentioned above, we don't keep deposits when players have found to have bypassed our security checks to register from a restricted territory. When they are found we return the deposit and close the account.


I can understand there is an ongoing debate in the crypto gambling world about KYC, and when it's appropriate to request information. We prefer to allow players the freedom to create an account to gamble anonymously (as long as they are not from any restricted territories) because we know that privacy is important to our customers, and only request information when flags have been raised - usually as the result of suspicious activity or confirmed VPN usage.

That being said, I will pass on the posts from some of the players here regarding the need for KYC during signup to our product manager and security teams, and ask that they take this into account when reviewing our policies in the future. Obviously I can't make any promises from my position but I can see there is a need for a debate to be had around this issue.

As usual I'm happy to answer any questions I can regarding the issues above.

Thanks very much,

Ronnie @ Cloudbet

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