YoyodyneSystems
Legendary
 Offline
Activity: 1386
Merit: 1023
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June 07, 2017, 07:53:16 AM
Last edit: June 07, 2017, 09:00:29 AM by YoyodyneSystems |
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RIP Polo Trollbox   6/7/2017 "OldManKidd: To meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support." The last comment ever made was : "Maser: acedark90, i think you are nutz" And the last person ever to be banned was : "Banhammer: Crypt0k1ng banned for 1 days, 0 hours, and 0 minutes by Popcorntime" The last Pink to speak was : "cryptologyx: funnyguy, takes too long for a a page to open for me...box has been laggy too...for me" I guess it was a long time coming but sad to see the Trollbox go. Maybe somehow it can be started elsewhere. |
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pawel7777
Legendary
Offline
Activity: 2436
Merit: 1560
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June 07, 2017, 07:58:56 AM |
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https://poloniex.com/press-releases/2017.06.07-Improving-Our-Support-Capacity/
Withdrawals/Awaiting Approval
We are legally required to know the identity of our users and to maintain strict controls over how funds leave our platform. In addition, our auditing system flags for specific activity to ensure the safety of your funds. While we cannot reveal precisely what triggers such flags without compromising the integrity of the system, we want to highlight how our efforts to keep our platform safe and secure can degrade the user experiences at times. For example, when our system flags an activity as suspicious, the ensuing investigation and resolution usually requires human intervention, which takes some time. As we gain more users, they naturally trigger more flags that require more of these slow human interventions, so more human resources are required to handle the volume.
Automation here is tempting to rush, but difficult to get right. Large financial institutions have spent years fine-tuning these functions. Our rapid growth does not permit us that luxury, but we can learn lessons from their operational successes. As we improve our support more generally, we can address these tickets faster. Users should start noticing incremental advances in the coming weeks.
As we implement these changes, we encourage our users to be patient and not submit repeat tickets. The vast majority of our open tickets consist of duplicates. Submission of repeat tickets only increases our backlog and does not get your ticket reviewed faster. Manual effort must be expended to identify, match, and consolidate tickets to ensure the issue has been addressed. Repeat submission needlessly slows resolution not only of your ticket, but of all other outstanding tickets.
We are successful when Poloniex users have the best experience possible, so it is with that in mind that we renew our commitment to improving the user experience on our platform. Look for more updates and announcements as we continue this process.
- The Poloniex Team
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goldenpay
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June 07, 2017, 01:00:50 PM |
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no one from poloniex monitors this thread so no point putting in requests. best to move to bittrex. much better and response time.
I am also think that bittrex is better  |
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sharkyshark
Jr. Member
Offline
Activity: 84
Merit: 1
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June 07, 2017, 04:08:11 PM |
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I deposited BTC and signed up, 13 days ago.
Due to Washington state address they frozen my account and said they would send me back my btc.
They have not sent back my multiple BTC and refuse to answer any support tickets.
Ticket # 153119
Ticket # 171678
I have had my lawyer send the company's registered agent a formal request for my BTC and will be taking further action shortly.
BEWARE TRADERS
NOW 23 days without any support from POLONIEX. I have sent a registered letter to agent in Delaware and no reply, I will be starting a website for all those people that have issues with POLONIEX and see if there is enough people out there to start a class action suit against the company. |
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CommanderVenus
Sr. Member
Offline
Activity: 258
Merit: 250
Zoinks! Its the Miner Miner Forty-Niner!
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June 07, 2017, 04:12:21 PM |
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I have been having trouble depositing NXT. I sent my NXT to the correct deposit address but it still has not gone through. Its confirmed on the blockchain and everything. I think this might be a problem with the way poloniex stores NXT. Has anyone else had issues with this?
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BTC: 1VenusEubcLC9W7ykckHbdEzo5MVhPmCb
NXT: 15182624396855992605
BTQ: 14b2QFPwFtBC3tcRW9F61aaRXP2ns3fh1m
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TooDumbForBitcoin
Legendary
Offline
Activity: 1638
Merit: 1001
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June 07, 2017, 06:54:35 PM |
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The trollbox is dead!!! Long live the trollbox!!! For the poignant, gut-wrenching, unforgettable last minutes in the trollbox, go to www.polonibox.com. Bye, Xoblort. Bye, Lookup. Bye, OMK. Bye, all the HYPErs and FUDders and shills and noobs. Bye, millionaires and 5-dollar guys. Bye, banhammer. Bye, pumpers, bye, dumpers, bye, scammers, bye, scammees. The trollbox will return when Satoshi returns. It will be rapturous! |
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bb-business
Newbie
Offline
Activity: 12
Merit: 0
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June 07, 2017, 11:09:39 PM |
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All money from the stock exchange was withdrawn without my knowledge. The E-mail did not receive any confirmation. What to do?
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airdata
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June 08, 2017, 05:09:36 AM |
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Poliniex Scammer   T  o meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support. hhhahahhaah Ticket #196665 SJCX Pending 12 Days ?? Poloniex never again !!! move move all your money if u dont trust poloniex again its easy, but if you have problem its not just you many people get same problem like you |
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MarketMagic
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June 08, 2017, 09:45:37 AM |
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I have support ticket over 2 months now and can no longer remind them on trollbox.Very convenient to simply cut off trollbox.
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█████████████████████
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cointabo
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June 08, 2017, 10:04:08 AM |
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All money from the stock exchange was withdrawn without my knowledge. The E-mail did not receive any confirmation. What to do?
What are you smoking? Must be some good shit |
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hasher87
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June 08, 2017, 12:46:55 PM
Last edit: June 08, 2017, 01:05:24 PM by hasher87 |
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trying to sell off some altcoins, but i got loading icon instead and its not responsive  |
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bullioner
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June 08, 2017, 01:45:50 PM |
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The menus on the web site are no longer working for me.
I hover over "BALANCES", and the three menu items appear, but clicking on them doesn't result in going anywhere. Same for ORDERS, the picture of a spanner, and the picture of a head and shoulders.
Anyone else seeing this?
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bullioner
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June 08, 2017, 01:51:18 PM |
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The menus on the web site are no longer working for me.
I hover over "BALANCES", and the three menu items appear, but clicking on them doesn't result in going anywhere. Same for ORDERS, the picture of a spanner, and the picture of a head and shoulders.
Anyone else seeing this?
This is with chromium on Debian 8. With firefox, it is working okay. Fucking glitchy web shit browers wibble. This is not how the world should be. |
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thedreamer
Legendary
Offline
Activity: 1694
Merit: 1002
Go Big or Go Home.....
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June 08, 2017, 07:13:12 PM |
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Everything works fine on my end. Even the API.
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Go Big or Go Home.
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google98
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June 08, 2017, 08:14:58 PM |
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Do I need the numerical NXT address for withdrawing NXTs from Polo? Or the other address?
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goldenpay
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June 09, 2017, 07:54:46 AM |
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I have support ticket over 2 months now and can no longer remind them on trollbox.Very convenient to simply cut off trollbox.
the trollbix is aslo useless i think |
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btsrap
Newbie
Offline
Activity: 1
Merit: 0
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June 09, 2017, 12:22:05 PM |
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Hi. 34 day support is silent. What to do ? ticket #129986
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holydarkness
Legendary
Offline
Activity: 2520
Merit: 1400
Yes, I'm an asshole
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June 09, 2017, 05:35:47 PM |
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Poliniex Scammer T o meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support. hhhahahhaah Ticket #196665 SJCX Pending 12 Days ?? Poloniex never again !!! Their decision to relocate the trollbox moderators to helpdesk might be a good decision, they certainly understaffed on support (that's why the pending tickets response) and I think their previous command chain is the trollbox moderators will forward complains addressed to them to the helpdesk. But, since the helpdesk themselves are understaffed, the bottle-neck event happened. By relocating the staff to that position, they might solve the problems because they move the staff who (harshly say) "did nothing useful" to a more helpful sector |
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tototu
Newbie
Offline
Activity: 6
Merit: 0
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June 10, 2017, 02:40:41 AM |
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POLO's customer service system is shit!
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