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BitCoin Operated Boy
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September 24, 2014, 02:44:28 PM |
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To be honest, since about a month or two ago, I have found many of your replies in this thread to be very abrupt, dismissive or just unfriendly.
Can you post an example or two? Guy I'm not here to compete with you who is right or who isn't. If you want to know then fine. There you go. Just some of the recent replies. "Please stop posting about your personal refund issue here. I wrote, very clearly, that the refund is being processed and when you should expect it. Guy" - Unfriendly, dismissive. It's not my "personal" issue but issue of the customer and issue of the company being unfair and inefficient in processing the refund (money). "I'm too tired to get all the details at this hour. but it seems like a mistake. Please emails sales@ again. Guy" - Dismissive and abrupt. If you are too tired at the time then why are you on the forum and why are you replying at all. Also I sent you a msg a week ago asking for some customer service contact number I could phone to ask about the refund. If there is any. Never got a reply. These are just my opinions but... I find such replies unprofessional. I don't think that the fact that it is a forum reply and not direct customer support reply by e-mail provides and excuse to be informal and unprofessional in communication. Regardless what customer types here (I'm not talking about trolls but customers). Also, often when someone asks the question you reply that it is already explained somewhere in the thread. People don't have so much time to browse through hundreds of pages of forum to find the answer. Nice and professional way would be to either copy the answer or provide a link to the post. Sometimes when I read your replies here it looks like you are talking to some pub buddies not customers. To be honest, since about a month or two ago, I have found many of your replies in this thread to be very abrupt, dismissive or just unfriendly.
I'm sorry you feel that way. I do acknowledge that our support replies sometimes takes too long. We're overwhelmed with requests. Guy Thank you for apologizing and sorting this issue out. |
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The forum strives to allow free discussion of any ideas. All policies are built around this principle. This doesn't mean you can post garbage, though: posts should actually contain ideas, and these ideas should be argued reasonably.
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Guy Corem (OP)
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Activity: 1414
Merit: 1051
Spondoolies, Beam & DAGlabs
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September 24, 2014, 02:48:38 PM |
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...
Imo the hardware and support is excellent, and the team knows what they are doing. Most of the negative posts in this thread are from people looking for refunds on preorders
Thank you. Most of the negative posts are from trolls, not from people looking for refunds on preorders. To be clear, I'm not calling ANY of our customers or prospect customers trolls. The trolls knows who they are. Don't get embittered by it is my meagre advice. I'm not. Learnt a new word. |
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Minor Miner
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Activity: 2268
Merit: 1011
Be A Digital Miner
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September 24, 2014, 09:04:41 PM |
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Question on SP10s:
I upgraded the firmware. About 1/2 restarted mining. The other 1/2 act like they cannot find the pool they are on (I checked and the pool settings have not changed).
Any idea why that would happen?
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wanna4fun
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Activity: 119
Merit: 100
noobie
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September 24, 2014, 10:08:54 PM |
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Question on SP10s:
I upgraded the firmware. About 1/2 restarted mining. The other 1/2 act like they cannot find the pool they are on (I checked and the pool settings have not changed).
Any idea why that would happen?
did you tried a reboot ? |
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wh00per
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September 24, 2014, 10:29:27 PM |
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Make sure the units start right .. I had the same problem when the miner could not detect the current time and was trying to "mine" back in 1999 .. It did not connect to the pools just because the timestamp was not right. A power bounce solved the issue (power the miner down then again up).
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CSA/cUL Certified Power Distribution Panels - Basic, Switched, Metered. 1-3 phases. Up to 600V. NMC:N4F9qvHz11BHcc4nh1LCJFsrZhA1EWgVwj
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Biodom
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Activity: 3738
Merit: 3844
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September 24, 2014, 10:36:33 PM |
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Make sure the units start right .. I had the same problem when the miner could not detect the current time and was trying to "mine" back in 1999 .. It did not connect to the pools just because the timestamp was not right. A power bounce solved the issue (power the miner down then again up).
NEWS flash: year 2000 bug gets bitcoin miner...  |
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DevonMiner
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September 24, 2014, 10:42:37 PM |
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NEWS flash: year 2000 bug gets bitcoin miner... I have a SP10 that refuses to mine in any other year than 2000 ... I love to 'retro' mine ... the rewards aren't quite in line though  |
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Minor Miner
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Activity: 2268
Merit: 1011
Be A Digital Miner
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September 24, 2014, 11:00:35 PM |
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Question on SP10s:
I upgraded the firmware. About 1/2 restarted mining. The other 1/2 act like they cannot find the pool they are on (I checked and the pool settings have not changed).
Any idea why that would happen?
did you tried a reboot ? Yes. It is like the Minerware is not running and I tried restarting that too from the home screen. |
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-ck
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Activity: 4088
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Ruu \o/
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September 25, 2014, 12:20:01 AM |
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Can anyone report on their experiences with the SP30 on p2pool please? Thanks.
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Developer/maintainer for cgminer, ckpool/ckproxy, and the -ck kernel
2% Fee Solo mining at solo.ckpool.org
-ck
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wanna4fun
Member
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Activity: 119
Merit: 100
noobie
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September 25, 2014, 12:32:23 AM |
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Question on SP10s:
I upgraded the firmware. About 1/2 restarted mining. The other 1/2 act like they cannot find the pool they are on (I checked and the pool settings have not changed).
Any idea why that would happen?
did you tried a reboot ? Yes. It is like the Minerware is not running and I tried restarting that too from the home screen. check time on the unit, give asic page, send mail to support |
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bobsag3
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September 25, 2014, 01:00:22 AM |
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Can anyone report on their experiences with the SP30 on p2pool please? Thanks.
We will be testing quite alot of them on our node next week, and I think jtoomin brothers are running a node as well. Anything specific you are looking for? |
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-ck
Legendary
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Activity: 4088
Merit: 1631
Ruu \o/
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September 25, 2014, 01:06:37 AM |
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Can anyone report on their experiences with the SP30 on p2pool please? Thanks.
We will be testing quite alot of them on our node next week, and I think jtoomin brothers are running a node as well. Anything specific you are looking for? No, just curious if their effective hashrate remains the same with the much more frequent work restarts demanded by p2pool. |
Developer/maintainer for cgminer, ckpool/ckproxy, and the -ck kernel
2% Fee Solo mining at solo.ckpool.org
-ck
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Biffa
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Merit: 1220
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September 25, 2014, 01:44:55 AM |
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Can anyone report on their experiences with the SP30 on p2pool please? Thanks.
We will be testing quite alot of them on our node next week, and I think jtoomin brothers are running a node as well. Anything specific you are looking for? No, just curious if their effective hashrate remains the same with the much more frequent work restarts demanded by p2pool. The quoted stats are from the second day of mining. The unit was in fact online more than 24hours before the "yesterday" stats were recorded. Here are the detailed stats:  Mining on p2pool. (above)  Mining on normal pool (the one the sp10 from previously was connected to aswell). |
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-ck
Legendary
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Activity: 4088
Merit: 1631
Ruu \o/
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September 25, 2014, 01:46:28 AM |
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The quoted stats are from the second day of mining.
The unit was in fact online more than 24hours before the "yesterday" stats were recorded.
Here are the detailed stats:
Mining on p2pool. (above)
Mining on normal pool (the one the sp10 from previously was connected to aswell).
Thanks very much for finding that quote Biffa, that's just what I was looking for. |
Developer/maintainer for cgminer, ckpool/ckproxy, and the -ck kernel
2% Fee Solo mining at solo.ckpool.org
-ck
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Biffa
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Activity: 3220
Merit: 1220
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September 25, 2014, 01:48:26 AM |
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The quoted stats are from the second day of mining.
The unit was in fact online more than 24hours before the "yesterday" stats were recorded.
Here are the detailed stats:
Mining on p2pool. (above)
Mining on normal pool (the one the sp10 from previously was connected to aswell).
Thanks very much for finding that quote Biffa, that's just what I was looking for. Only caveat is the big drops were on an early firmware that was doing the psu calibrations during that time period. There were a couple of other quotes, basically they don't seem to perform any different on p2pool than on any other pool from what I can ascertain. |
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Minor Miner
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Activity: 2268
Merit: 1011
Be A Digital Miner
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September 25, 2014, 03:36:18 AM |
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Question on SP10s:
I upgraded the firmware. About 1/2 restarted mining. The other 1/2 act like they cannot find the pool they are on (I checked and the pool settings have not changed).
Any idea why that would happen?
did you tried a reboot ? Yes. It is like the Minerware is not running and I tried restarting that too from the home screen. check time on the unit, give asic page, send mail to support thanks. I saw that the time zone was set to africa?? That the default? |
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Guy Corem (OP)
Donator
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Activity: 1414
Merit: 1051
Spondoolies, Beam & DAGlabs
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September 25, 2014, 05:16:13 AM |
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...
These are just my opinions but...
I find such replies unprofessional. I don't think that the fact that it is a forum reply and not direct customer support reply by e-mail provides and excuse to be informal and unprofessional in communication. Regardless what customer types here (I'm not talking about trolls but customers).
Also, often when someone asks the question you reply that it is already explained somewhere in the thread. People don't have so much time to browse through hundreds of pages of forum to find the answer. Nice and professional way would be to either copy the answer or provide a link to the post. Sometimes when I read your replies here it looks like you are talking to some pub buddies not customers
Noted. Indeed, I'm not a customer support professional and my Israeli rough edges are sometimes seen. http://en.m.wikipedia.org/wiki/Sabra_(person) |
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Zelek Uther
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September 25, 2014, 05:30:28 AM |
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Personally, I like your direct no-nonsense approach.
The main thing is that the CEO is active right here on the forum... so communication is happening, questions are answered, responses are being made. We've got great tech support right here too.
It's like night and day compared to many other manufacturers.
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Run a Bitcoin node, support the network.
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slastar
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September 25, 2014, 06:07:42 AM |
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another( 1.5.8 ) FW upgrade for SP10  |
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Bicknellski
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September 25, 2014, 12:32:39 PM |
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Want to thank SPTech for building a great product in the SP30. Just sold the few we had and they were snapped up right away at a very favorable price. They ran non-stop for 30 days without a burp or hiccup over the 4.5Th stated range that was given.
Quality speaks.
Thanks again for the great experience and when conditions are right we hope to get more units.
--edit--
You are most welcome.
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