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Author Topic: [ANN] Spondoolies-Tech - carrier grade, data center ready mining rigs  (Read 1256279 times)
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boscocoin
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October 28, 2014, 11:11:38 PM
 #8181

I'm now tired of contacting spondoolies. Poor techie Zvi has been doing his best to work out what's wrong with my 3 machines.

I have posted several times on this forum too.

From the 3 machines (SP-30's) purchased only one is running.. and not consistant. They sent one RMA and yet that is also not working again.

Guy has not contacted me again about any compensation. I'm loosing out as I've gave it for host in Michagan and i'm based in London.

What do you say for this?

If you cannot do anything why can't you simply refund me? That would make life more easier!
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October 29, 2014, 12:12:01 AM
 #8182

Time to dust them off and box them back up!

What a bunch of bullshit.  We all know "compensation" never arrives.  Look at the complaints above.

Just ship the shit out already and quit playing us for fools.

I got my compensation. The products I use from SPT were shipped in time. Multiple orders, multiple times.
I'd love to have all my vendors of SPT's caliber, and I'd hate to have most of the complainers here as customers.
Fortunately, I can pick my customers.
  
It's better to refrain speaking for others, and if you're not using the royal we/us, you know, it's called "Dissociative Identity Disorder" ..

CSA/cUL Certified Power Distribution Panels - Basic, Switched, Metered. 1-3 phases. Up to 600V. NMC:N4F9qvHz11BHcc4nh1LCJFsrZhA1EWgVwj
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October 29, 2014, 12:24:37 AM
 #8183

I was hoping you guys were going to be different than the other manufacturers, but, now that I'm just getting canned responses 3 days before the products are supposed to ship I know I was wrong.

Think about the situation you're putting your consumers in.  It doesn't instill much faith when even YOU don't know (or won't tell us) if the product will ship 72 hours before they're supposed to.  THAT is poor management.

Honestly, why are you surprised? Every ASIC manufacturer ships at the very end of their estimated ship date. No exceptions. Just be happy you didn't preorder from some other vendor who ships many months late or not at all. Spondoolies, Bitmain and ASICMiner can be trusted to ship in a timely manner. But it's up to the individual buyer to not expect anything to be delivered early. It just never happens.
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October 29, 2014, 01:01:16 AM
Last edit: October 29, 2014, 04:43:51 AM by Bicknellski
 #8184

Time to dust them off and box them back up!

What a bunch of bullshit.  We all know "compensation" never arrives.  Look at the complaints above.

Just ship the shit out already and quit playing us for fools.

I got my compensation. The products I use from SPT were shipped in time. Multiple orders, multiple times.
I'd love to have all my vendors of SPT's caliber, and I'd hate to have most of the complainers here as customers.
Fortunately, I can pick my customers.
  
It's better to refrain speaking for others, and if you're not using the royal we/us, you know, it's called "Dissociative Identity Disorder" ..

+1

Same experience for me and I would agree not to talk for others. Let others speak for themselves or just quote them.

The only draw back with SPTech is the lack of definite shipping dates and this still has not changed since my order. That is the only thing I would fault them with at this time.

Dogie trust abuse, spam, bullying, conspiracy posts & insults to forum members. Ask the mods or admins to move Dogie's spam or off topic stalking posts to the link above.
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October 29, 2014, 03:26:14 AM
 #8185

I was hoping you guys were going to be different than the other manufacturers, but, now that I'm just getting canned responses 3 days before the products are supposed to ship I know I was wrong.

Think about the situation you're putting your consumers in.  It doesn't instill much faith when even YOU don't know (or won't tell us) if the product will ship 72 hours before they're supposed to.  THAT is poor management.

Just shut up and ask for a refund. Or do you not want one ? You must be off your medication or due for a snort every time  you start complaining. It is not like they are not compensating or denying refunds.

Been mining since 2011 and SP-Tech is the best manufacturer  in the BTC mining business today.No other manufacturer today can match their customer service and how fairly they treat their customers. 100% guarantee.

Just be reasonable dude.

Mute for you.
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October 29, 2014, 03:36:01 AM
 #8186

I was hoping you guys were going to be different than the other manufacturers, but, now that I'm just getting canned responses 3 days before the products are supposed to ship I know I was wrong.

Think about the situation you're putting your consumers in.  It doesn't instill much faith when even YOU don't know (or won't tell us) if the product will ship 72 hours before they're supposed to.  THAT is poor management.

Just shut up and ask for a refund. Or do you not want one ? You must be off your medication or due for a snort every time  you start complaining. It is not like they are not compensating or denying refunds.

Been mining since 2011 and SP-Tech is the best manufacturer  in the BTC mining business today.No other manufacturer today can match their customer service and how fairly they treat their customers. 100% guarantee.

Just be reasonable dude.

Mute for you.

Reasonable is providing your customers with updates.  You're all so used to getting bent over you think shitty business practices are acceptable.  Enjoy the rest of your life not standing up for yourself.  Glad to live in a world where I can speak my mind.


Don't trust any exchange!
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October 29, 2014, 03:59:15 AM
 #8187

If you cannot do anything why can't you simply refund me? That would make life more easier!
Please contacts sales@ again

New Mimblewimble implementation: https://www.beam.mw
Spondoolies is back with the SPx36: https://www.spondoolies-tech.com/products/spx36
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October 29, 2014, 04:15:22 AM
 #8188

The only draw back with SPTech is the lack of definite shipping dates and this still has  not changed since my order. That is the only thing I would fault them with at this time.
Unlike other companies which build, mine, sell and ship (from the mine) we only build and ship.
It's very hard to guarantee definite times when you first need to build. The miners has many parts beside ASICs, which all of them need to arrive on time.
We're going through hoops to be able to ship within a month period. Until now it always succeeded.

Guy

New Mimblewimble implementation: https://www.beam.mw
Spondoolies is back with the SPx36: https://www.spondoolies-tech.com/products/spx36
BitcoinPappi
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October 29, 2014, 04:31:27 AM
 #8189

I was hoping you guys were going to be different than the other manufacturers, but, now that I'm just getting canned responses 3 days before the products are supposed to ship I know I was wrong.

Think about the situation you're putting your consumers in.  It doesn't instill much faith when even YOU don't know (or won't tell us) if the product will ship 72 hours before they're supposed to.  THAT is poor management.

Just shut up and ask for a refund. Or do you not want one ? You must be off your medication or due for a snort every time  you start complaining. It is not like they are not compensating or denying refunds.

Been mining since 2011 and SP-Tech is the best manufacturer  in the BTC mining business today.No other manufacturer today can match their customer service and how fairly they treat their customers. 100% guarantee.

Just be reasonable dude.

Mute for you.

Reasonable is providing your customers with updates.  You're all so used to getting bent over you think shitty business practices are acceptable.  Enjoy the rest of your life not standing up for yourself.  Glad to live in a world where I can speak my mind.

Why don't you stand up for yourself by taking a refund instead of complaining ? I have stood up for myself and have been treated fairly. Still suffering from burn marks from KNC though.

They are a fair company.
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October 29, 2014, 04:45:17 AM
 #8190

The only draw back with SPTech is the lack of definite shipping dates and this still has  not changed since my order. That is the only thing I would fault them with at this time.
Unlike other companies which build, mine, sell and ship (from the mine) we only build and ship.
It's very hard to guarantee definite times when you first need to build. The miners has many parts beside ASICs, which all of them need to arrive on time.
We're going through hoops to be able to ship within a month period. Until now it always succeeded.

Guy

Yes I appreciate that Guy I was happy with delivery it was on time as promised although I still wanted a more definitive timeline for the shipment. My refund came on time. My units worked exceptionally well and when I sold them as I said before they held their value extremely well. More than I thought they would and they sold immediately.

All consumers really want some more specific dates or times or minimally a 2 or 3 shipping window in advance. Just the nature of the consumer wants and needs it is clear that you guys do the best you can but that won't stop people from wanting a better estimate on shipping.

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October 29, 2014, 04:58:44 AM
 #8191

The only draw back with SPTech is the lack of definite shipping dates and this still has  not changed since my order. That is the only thing I would fault them with at this time.
Unlike other companies which build, mine, sell and ship (from the mine) we only build and ship.
It's very hard to guarantee definite times when you first need to build. The miners has many parts beside ASICs, which all of them need to arrive on time.
We're going through hoops to be able to ship within a month period. Until now it always succeeded.

Guy

Yes I appreciate that Guy I was happy with delivery it was on time as promised although I still wanted a more definitive timeline for the shipment. My refund came on time. My units worked exceptionally well and when I sold them as I said before they held their value extremely well. More than I thought they would and they sold immediately.

All consumers really want some more specific dates or times or minimally a 2 or 3 shipping window in advance. Just the nature of the consumer wants and needs it is clear that you guys do the best you can but that won't stop people from wanting a better estimate on shipping.
Completely understood.

New Mimblewimble implementation: https://www.beam.mw
Spondoolies is back with the SPx36: https://www.spondoolies-tech.com/products/spx36
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October 29, 2014, 01:30:08 PM
 #8192

Dear Customers,

We are extremely happy to be shipping the first batch of the SP31.

To build the SP31, we were able to improve the performance of our 2nd generation ASIC (“RockerBox”). We’ll continue to push the envelope and improve the ASIC further in next batches.

Testing of the new units resulted in the following modifications to the original specifications:

•   The SP20 will reach the expected 1.7TH/s +- 5%. Current power draw measurements show usage of 1.2kW with 90% efficiency PSU
•    The hash rate of the SP31 will be 4.9TH/s +- 5%. Power consumption will remain the same 3kW at the wall as in the previous SP30.
•   The current results are expected to affect the specifications of the SP35 as well with units currently under test showing 5.5TH/s +- 5% using 3.65kW at the wall.

Ever since the launch of our first product in March we have been pushing the boundaries of power efficiency and quality of design, to make sure our customers have access to the best technology available. We are proud to have continued to do so with the SP31 and SP35.

Our commitment to our customers is as it has always been: to preserve the USD per GH/s ratio that was promised to them. We will compensate all customers for the difference in hash rate based on preserving the USD per GH/s ratio of the original deal.

As with previous batches, delivery dates will not be affected by these changes

We remain at your disposal for any concerns or questions and we look forward to continue serving you in the future.

Best Regards,

Guy

New Mimblewimble implementation: https://www.beam.mw
Spondoolies is back with the SPx36: https://www.spondoolies-tech.com/products/spx36
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October 29, 2014, 01:37:00 PM
 #8193

Dear Customers,

We are extremely happy to be shipping the first batch of the SP31.

To build the SP31, we were able to improve the performance of our 2nd generation ASIC (“RockerBox”). We’ll continue to push the envelope and improve the ASIC further in next batches.

Testing of the new units resulted in the following modifications to the original specifications:

•   The SP20 will reach the expected 1.7TH/s +- 5%. Current power draw measurements show usage of 1.2kW with 90% efficiency PSU
•    The hash rate of the SP31 will be 4.9TH/s +- 5%. Power consumption will remain the same 3kW at the wall as in the previous SP30.
•   The current results are expected to affect the specifications of the SP35 as well with units currently under test showing 5.5TH/s +- 5% using 3.65kW at the wall.

Ever since the launch of our first product in March we have been pushing the boundaries of power efficiency and quality of design, to make sure our customers have access to the best technology available. We are proud to have continued to do so with the SP31 and SP35.

Our commitment to our customers is as it has always been: to preserve the USD per GH/s ratio that was promised to them. We will compensate all customers for the difference in hash rate based on preserving the USD per GH/s ratio of the original deal.

As with previous batches, delivery dates will not be affected by these changes

We remain at your disposal for any concerns or questions and we look forward to continue serving you in the future.

Best Regards,

Guy


Sounds good.  I got this in email form.   Did not get an email stating that my product is shipping.  Is this the email indicating so?


Thanks...
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October 29, 2014, 01:56:46 PM
 #8194


Sounds good.  I got this in email form.   Did not get an email stating that my product is shipping.  Is this the email indicating so?


Thanks...


Shipping documents and tracking numbers will be sent individually over the next 48 hours.

New Mimblewimble implementation: https://www.beam.mw
Spondoolies is back with the SPx36: https://www.spondoolies-tech.com/products/spx36
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October 29, 2014, 04:08:17 PM
 #8195


Sounds good.  I got this in email form.   Did not get an email stating that my product is shipping.  Is this the email indicating so?


Thanks...


Shipping documents and tracking numbers will be sent individually over the next 48 hours.

Perfect - thanks!
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October 29, 2014, 08:08:51 PM
 #8196

Dear Customers,

We are extremely happy to be shipping the first batch of the SP31.

To build the SP31, we were able to improve the performance of our 2nd generation ASIC (“RockerBox”). We’ll continue to push the envelope and improve the ASIC further in next batches.

Testing of the new units resulted in the following modifications to the original specifications:

•   The SP20 will reach the expected 1.7TH/s +- 5%. Current power draw measurements show usage of 1.2kW with 90% efficiency PSU
•    The hash rate of the SP31 will be 4.9TH/s +- 5%. Power consumption will remain the same 3kW at the wall as in the previous SP30.
•   The current results are expected to affect the specifications of the SP35 as well with units currently under test showing 5.5TH/s +- 5% using 3.65kW at the wall.

Ever since the launch of our first product in March we have been pushing the boundaries of power efficiency and quality of design, to make sure our customers have access to the best technology available. We are proud to have continued to do so with the SP31 and SP35.

Our commitment to our customers is as it has always been: to preserve the USD per GH/s ratio that was promised to them. We will compensate all customers for the difference in hash rate based on preserving the USD per GH/s ratio of the original deal.

As with previous batches, delivery dates will not be affected by these changes

We remain at your disposal for any concerns or questions and we look forward to continue serving you in the future.

Best Regards,

Guy


What happened to 5.5 TH for SP31?

Will there be a price adjustment as with the SP30?
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October 29, 2014, 09:12:18 PM
 #8197

Guy, congratulations on again meeting your delivery deadlines.
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October 29, 2014, 10:52:28 PM
 #8198

Quote

The hash rate of the SP31 will be 4.9TH/s +- 5%.

Our commitment to our customers is as it has always been: to preserve the USD per GH/s ratio that was promised to them. We will compensate all customers for the difference in hash rate based on preserving the USD per GH/s ratio of the original deal.

This is unfortunate (5.5Ths advertised rate) ... yet again I have per-ordered a machine that will under-perform from the advertised rate.

Granted, Sponds you will be fair and offer compensation for the Ghs shortfall (not that any details about this were issued?), but we really are seeing history being repeated again, and again.

Guy, I wonder why you base your business model on raising hype, and then under performing and having to compensate ... Your silence until today about specs had already alerted me.


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October 29, 2014, 11:03:38 PM
 #8199

Quote

The hash rate of the SP31 will be 4.9TH/s +- 5%.

Our commitment to our customers is as it has always been: to preserve the USD per GH/s ratio that was promised to them. We will compensate all customers for the difference in hash rate based on preserving the USD per GH/s ratio of the original deal.

This is unfortunate (5.5Ths advertised rate) ... yet again I have per-ordered a machine that will under-perform from the advertised rate.

Granted, Sponds you will be fair and offer compensation for the Ghs shortfall (not that any details about this were issued?), but we really are seeing history being repeated again, and again.

Guy, I wonder why you base your business model on raising hype, and then under performing and having to compensate ... Your silence until today about specs had already alerted me.



I've waited for the SP35 results, as explained.

We'll improve RockerBox a bit in future batches, but it won't be able to achieve 200 GHs in the SP35 form factor, due to various limiting factors.
In the SP20 form factor, each RB gives above 200 GHs

It's been and still very intensive month.

Guy

New Mimblewimble implementation: https://www.beam.mw
Spondoolies is back with the SPx36: https://www.spondoolies-tech.com/products/spx36
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October 29, 2014, 11:11:34 PM
 #8200

Not the answer I was looking for unfortunately, but thanks for your reply.

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