Casinos not asking for KYC to register and play, but do require it to withdraw

[Mr.right85]

I have played on a casino and won in multiple rolls that the casino had to fake that there's a glitch on the game and I was told that I can't withdraw my profits. Lucky I have already withdrawn some amounts and the rest was frozen for 3 days then they answered that I wasn't the only one that got affected.

They promised to work on the game to solve the glitch problem. When they were done with their maintenance, I only got compensated and the game went offline. Casinos will do anything to not be at a lost but sometimes they forget that the players can have a lucky day and they will be able to win alot of money. If they don't want people to win above the limits that they can pay, they should have a maximum limit to be won set on their casino and stop being creepy.

Many gambling sites set limits of maximum bet amount and minimum bet amount and at the same time, the site sets the limit of bets based on the odds. But the bet can be placed multiple times after becoming a winner or loser. But id the site doesn't have enough fund for the winner then they should stop their service.

I have seen situations where repeated or having to place same market in the sportsbet section created some controversies on this forum.

In this case, the user placed his bet within the acceptable limits as per, maximum stake and wins. All 3 bets where won, big wins on them as the stake was huge as well.

Now, as part of the T&C though not clearly stated, multiple bets on same market wasn't allowed which result in the cancellation of all bets that preceeded the first won bet, stakes was refunded and only one of the won bet was paid out.

This tells you, it isn't a very encouraged practice to have multiple stake in a bet market. You just might find yourself in an awkward situation.

[Fivestar4everMVP]

The team of the casino may not be involved in such activity but there are some greedy staff in the company that can do that. We can give benefit of doubts to some reputable platform but you don't know so well what is going on behind the scene.

Staff members are part of team. But, based of the context of your reply, by "team" I suppose you are referring to the casino owners, right?
Hiring staff members is the owners' responsibility. So, if something goes wrong, the owners still bear part of the responsibility.
Besides, there should be some kind of restrictions on who can access sensitive data such as users' private information.
Unfortunately, not all casinos take their users' privacy seriously. I once witne3a case where the live chat agent asked the customer to upload his documents via the chat window!

Staff; being the same or part of the main team of a company depends on the company's settings and mode of operations, otherwise, I will tell you that staffs are very different from team.

A team is like the group of persons who are working together, hand in hand with the founder/CEO of the company to build the company's product, while a staff is like a customer care, errand person who is hired to either attend to the company's customers, take note of their issues, complaints and report such to the team, or someone who is hired to simply run errands for the team.

And when it comes to hiring a staff, there is always, or suppose to be a HR(human resource) person in the team who oversee to the screening of new applicants, and shortlisting the best ones that qualify to be hired as a staff, now it is up to the management team to decide who gets hired and who's not, hiring a staff is not completely the responsibility of the founder/CEO of the company, but hiring or promoting an existing staff into the management team/board; is more of his or her responsibility(the CEO's).

I hope this is clear enough to easily understand.

[delfastTions]

This seems to be a pretty serious financial problem all over the world right now.  This problem is simply caused by multiple jurisdictions that often do not synchronize financial legislation to a sufficient extent.  And issues such as protecting the rights of players who honestly win big at casinos may not work at all in some jurisdictions.  
Therefore, you are absolutely right that in many cases casino clients cannot receive the money they win.  This is especially true, of course, for those players who, for personal reasons, are forced to remain anonymous.  He simply cannot pass KYC; he is often forced to use VPN and other anonymization means.  And this, I suspect, is a fairly significant portion of all gamblers in the world.

Sorry for the cutting, it's becoming pyramidal. The whole story is here: https://bitcointalk.org/index.php?topic=5467259.msg64279807#msg64279807

For this to happen, there will be some advocacy for better transparency and justice for online activities, especially for those companies that are duly registered, even without regulation. It's unfortunate that most countries where some casinos are registered are not advanced technological-wise to even know what the casinos are doing under their jurisdictions, what they tell them they are doing is what they will agree to and when they are cheating or scamming customers one way or another, they will still believe the report of the casino since the money due to them are promptly paid, which is a very bad practice by the government.

Another big issue is that the cries of customers are not being listened to by the little regulators we have, or even the ordinary governing bodies that should have taken up the cases. Had it been cases taken with high priorities, I am sure that casinos cheating directly or with some kind of practice will reduce or stop it. This should also cover the terms and conditions that are casino-included where it's certain that the customers are being stylishly cheated.

All we want is a fair relationship with casinos, not one-sided advantage.

Of course, an honest attitude towards clients on the part of any casino is positively assessed by the clients themselves. 
But we must also take into account the fact that any casino has as its main goal increasing the profitability of these businesses, and this often forces the managers of such casinos to change the jurisdictions of their business to more loyal ones in terms of requirements for the quality of casino operations, including, in part, local regulators may  turn a blind eye to the manifestation of honesty on the part of the casino on some controversial issues.  This is all bad in the world in my opinion and there are always loopholes.  And these loopholes are also constantly created for commercial reasons by the local regulators themselves.  So this legislative chaos will continue to exist for many years to come.

[passwordnow]

Besides, there should be some kind of restrictions on who can access sensitive data such as users' private information.

This is true, not all of their staff can have acces to sensitive information as that's what they should have specified personnel that will be focused on protecting it.

Unfortunately, not all casinos take their users' privacy seriously. I once witne3a case where the live chat agent asked the customer to upload his documents via the chat window!

What? that's crazy. Maybe that chat support staff lacks of training at that time. But wherever we'd go with that for every customer support procedures, delicate information and documents shouldn't be asked to be posted on the live chat as there will be a lot of people that will take it. Typically, those kind of information must be sent through email or if there's a private window and chat, between the user and the live chat agent, that's how it should be. What casino was that if you don't mind?

[Dr.Bitcoin_Strange]

The team of the casino may not be involved in such activity but there are some greedy staff in the company that can do that. We can give benefit of doubts to some reputable platform but you don't know so well what is going on behind the scene.

Staff members are part of team. But, based of the context of your reply, by "team" I suppose you are referring to the casino owners, right?
Hiring staff members is the owners' responsibility. So, if something goes wrong, the owners still bear part of the responsibility.
Besides, there should be some kind of restrictions on who can access sensitive data such as users' private information.
Unfortunately, not all casinos take their users' privacy seriously. I once witne3a case where the live chat agent asked the customer to upload his documents via the chat window!

Yes, by staff, I mean those that the casino hires to run some activities in the casino, such as "customer support." If anything goes wrong, it's definitely the responsibility of the casino owner and his core team. 

Regarding the live chat agent asking the customer to upload their information, I have not experienced it at a casino, but I had that same experience with a CEX. After several failed KYCs, I contacted the live chat agent and was asked to upload my details to them. 

[mak013]

The team of the casino may not be involved in such activity but there are some greedy staff in the company that can do that. We can give benefit of doubts to some reputable platform but you don't know so well what is going on behind the scene.

Staff members are part of team. But, based of the context of your reply, by "team" I suppose you are referring to the casino owners, right?
Hiring staff members is the owners' responsibility. So, if something goes wrong, the owners still bear part of the responsibility.
Besides, there should be some kind of restrictions on who can access sensitive data such as users' private information.
Unfortunately, not all casinos take their users' privacy seriously. I once witne3a case where the live chat agent asked the customer to upload his documents via the chat window!

It always must be the owners` responsibility. But it must be proved before. If the lost/sold your data, it must be proved. I don`t think that some private person can prove, that he shared his data only with one casino and soon he find it in the internet. And the stuff understand it.
But the same time - even federal services in my country sell your data, so i don`t see any way to save your data privacy.

[Taskford]

The team of the casino may not be involved in such activity but there are some greedy staff in the company that can do that. We can give benefit of doubts to some reputable platform but you don't know so well what is going on behind the scene.

Staff members are part of team. But, based of the context of your reply, by "team" I suppose you are referring to the casino owners, right?
Hiring staff members is the owners' responsibility. So, if something goes wrong, the owners still bear part of the responsibility.
Besides, there should be some kind of restrictions on who can access sensitive data such as users' private information.
Unfortunately, not all casinos take their users' privacy seriously. I once witne3a case where the live chat agent asked the customer to upload his documents via the chat window!

Yes, by staff, I mean those that the casino hires to run some activities in the casino, such as "customer support." If anything goes wrong, it's definitely the responsibility of the casino owner and his core team. 

Regarding the live chat agent asking the customer to upload their information, I have not experienced it at a casino, but I had that same experience with a CEX. After several failed KYCs, I contacted the live chat agent and was asked to upload my details to them. 

Didn't experience that scenario since I always go to the right channel performing those KYC process that they asked me to do. And for me its bit weird for being asked to upload it on the chat box since its like I don't feel any safe to do it especially that possibly a lot of people who handle on their support side that can able to see those details. Unlike if we are doing it on right place maybe there are only less people could able to see it(If I'm not wrong with my assumptions here).

But if I experience that situation on CEX then maybe I will not comply to that situation they asked me to do and will transfer to another exchange where everything is fine then can able to do KYC without having any further issues.

[delfastTions]

The team of the casino may not be involved in such activity but there are some greedy staff in the company that can do that. We can give benefit of doubts to some reputable platform but you don't know so well what is going on behind the scene.

Staff members are part of team. But, based of the context of your reply, by "team" I suppose you are referring to the casino owners, right?
Hiring staff members is the owners' responsibility. So, if something goes wrong, the owners still bear part of the responsibility.
Besides, there should be some kind of restrictions on who can access sensitive data such as users' private information.
Unfortunately, not all casinos take their users' privacy seriously. I once witne3a case where the live chat agent asked the customer to upload his documents via the chat window!

Yes, by staff, I mean those that the casino hires to run some activities in the casino, such as "customer support." If anything goes wrong, it's definitely the responsibility of the casino owner and his core team. 

Regarding the live chat agent asking the customer to upload their information, I have not experienced it at a casino, but I had that same experience with a CEX. After several failed KYCs, I contacted the live chat agent and was asked to upload my details to them. 

Didn't experience that scenario since I always go to the right channel performing those KYC process that they asked me to do. And for me its bit weird for being asked to upload it on the chat box since its like I don't feel any safe to do it especially that possibly a lot of people who handle on their support side that can able to see those details. Unlike if we are doing it on right place maybe there are only less people could able to see it(If I'm not wrong with my assumptions here).

But if I experience that situation on CEX then maybe I will not comply to that situation they asked me to do and will transfer to another exchange where everything is fine then can able to do KYC without having any further issues.

All these checks, as everyone understands, simply actually spread your Personal Data to almost the entire Internet, regardless of where you enter this data.  The fact is that any personal data from protected data warehouses of various business structures is almost always stolen by corrupt employees or hacked by hackers.  So whether you decide to provide your personal data in the form offered to you during the KYC process, or you are asked to write it in a chat, it all makes virtually no difference.  You still become a fully identified individual.  The only difference is the time it takes for the databases to leak into free access on the network. 
Sometimes it takes a long time, of course, but it still happens.

[LUCKMCFLY]

My main idea is that KYC isnt a problem. We mustn't care about our data. We must care about our critical data - CVV, 2FA, and everything about it. Without our phone today it is impossible catch your money. If you think about it.

You are completely right about that , particularly when I go out I always think about not leaving my phone lying around or having it stolen or something , Everything gets complicated for me, but even so, we have to be prepared for things that can happen to us , but I think the immediate reaction Would be to quickly look up the number at the telephone agency so that things don't get Complicated, everything related to money, casinos and all this, are things that shouldn't fail us, although I am from a country where if I go to another the Rooming doesn't work well , so I prefer to have responses in the email and 2FA.

[junder]

It always must be the owners` responsibility. But it must be proved before. If the lost/sold your data, it must be proved. I don`t think that some private person can prove, that he shared his data only with one casino and soon he find it in the internet. And the stuff understand it.
But the same time - even federal services in my country sell your data, so i don`t see any way to save your data privacy.

I don't think there are staff who will sell the data of their customers because I don't know where the profit that can be obtained comes from, but for those who do know it might be an advantage, and if our data is lost either sold or purely lost it must be considered or as you say it must be proven. In addition, it is true what you said, I also doubt that there are people who really share their personal data with only one casino because usually when they are familiar with online gambling, they tend to be easily attracted by the many different advertisements and of course it is different casinos, when they lose at one casino, they will most likely gamble at other casinos, it makes sense because in my neighborhood there are many gamblers like this.

Is it really difficult to maintain personal data when it is connected to the internet? Doing online gambling does seem that personal data must be fulfilled, I myself do gambling only fill in a few of them including username, password, account number, sometimes email and referral code which I usually don't fill in. With email, sometimes I originate not using my own email, including the username. The important part is the account number and account name. Is it possible that they sell that data?

[michellee]

My main idea is that KYC isnt a problem. We mustn't care about our data. We must care about our critical data - CVV, 2FA, and everything about it. Without our phone today it is impossible catch your money. If you think about it.

You are completely right about that , particularly when I go out I always think about not leaving my phone lying around or having it stolen or something , Everything gets complicated for me, but even so, we have to be prepared for things that can happen to us , but I think the immediate reaction Would be to quickly look up the number at the telephone agency so that things don't get Complicated, everything related to money, casinos and all this, are things that shouldn't fail us, although I am from a country where if I go to another the Rooming doesn't work well , so I prefer to have responses in the email and 2FA.

KYC can be a primary things in gambling industry as what we see today. Many casinos already asks their members to do KYC verification to prevents the bad things that could happens. We as a gambler should understand that and if we are not doing any illegal things and the casino have its reputation, we can do KYC as it suggested.

We can avoids to do KYC verification by only use small money and quit immediately because we use gambling for fun. We never thinks about making money from gambling and only wants to fills our free time. The casino will not asks us to do KYC because our winnings will not too big but there still possibility for the casino asks us to do KYC.

But we must aware that casino can asks us to do KYC when we wants to withdraw and we must prepare for that. If you agree, you can continue the process but if you are not agree, you can not do anything except leave it and not regrets. You must be careful when you wants to playing gambling and needs to thinks how if the casino asks you to do KYC. If you can accept that, you can still playing gambling and not thinks much about KYC because that is something that can happens anytime in casino.

[mak013]

It always must be the owners` responsibility. But it must be proved before. If the lost/sold your data, it must be proved. I don`t think that some private person can prove, that he shared his data only with one casino and soon he find it in the internet. And the stuff understand it.
But the same time - even federal services in my country sell your data, so i don`t see any way to save your data privacy.

I don't think there are staff who will sell the data of their customers because I don't know where the profit that can be obtained comes from, but for those who do know it might be an advantage, and if our data is lost either sold or purely lost it must be considered or as you say it must be proven. In addition, it is true what you said, I also doubt that there are people who really share their personal data with only one casino because usually when they are familiar with online gambling, they tend to be easily attracted by the many different advertisements and of course it is different casinos, when they lose at one casino, they will most likely gamble at other casinos, it makes sense because in my neighborhood there are many gamblers like this.

Is it really difficult to maintain personal data when it is connected to the internet? Doing online gambling does seem that personal data must be fulfilled, I myself do gambling only fill in a few of them including username, password, account number, sometimes email and referral code which I usually don't fill in. With email, sometimes I originate not using my own email, including the username. The important part is the account number and account name. Is it possible that they sell that data?

I think the most of us heard news like "someone was catch selling private data" or "the employee of company sold clients data". So it means that someone need it and ready to pay for it.

If it is possible, i try don`t share my data, but today reality tells us that the all withdrawal operation requires phone number or email at least + bank card if you withdraw fiat or your cryptocurrency address. Without KYC you can use fake data - virtual card, phone number, name. They can sell it, but i think that you mustn`t care about it.

[Dr.Bitcoin_Strange]

 
Regarding the live chat agent asking the customer to upload their information, I have not experienced it at a casino, but I had that same experience with a CEX. After several failed KYCs, I contacted the live chat agent and was asked to upload my details to them. 

Didn't experience that scenario since I always go to the right channel performing those KYC process that they asked me to do. And for me its bit weird for being asked to upload it on the chat box since its like I don't feel any safe to do it especially that possibly a lot of people who handle on their support side that can able to see those details. Unlike if we are doing it on right place maybe there are only less people could able to see it(If I'm not wrong with my assumptions here).

But if I experience that situation on CEX then maybe I will not comply to that situation they asked me to do and will transfer to another exchange where everything is fine then can able to do KYC without having any further issues.

It must not have been safe to do so, but I actually did it some years ago, and then I was not really too informed about the risk that is related to giving out personal information so freely without minding the outcome. That's why I said that the reason some people make mistakes is due to a lack of proper information. It was after I joined the forum that I properly understood the dangers of KYC. 

[Oilacris]

 
Regarding the live chat agent asking the customer to upload their information, I have not experienced it at a casino, but I had that same experience with a CEX. After several failed KYCs, I contacted the live chat agent and was asked to upload my details to them. 

Didn't experience that scenario since I always go to the right channel performing those KYC process that they asked me to do. And for me its bit weird for being asked to upload it on the chat box since its like I don't feel any safe to do it especially that possibly a lot of people who handle on their support side that can able to see those details. Unlike if we are doing it on right place maybe there are only less people could able to see it(If I'm not wrong with my assumptions here).

But if I experience that situation on CEX then maybe I will not comply to that situation they asked me to do and will transfer to another exchange where everything is fine then can able to do KYC without having any further issues.

It must not have been safe to do so, but I actually did it some years ago, and then I was not really too informed about the risk that is related to giving out personal information so freely without minding the outcome. That's why I said that the reason some people make mistakes is due to a lack of proper information. It was after I joined the forum that I properly understood the dangers of KYC. 

We aren't that perfect and it's normal that we would really be committing out mistakes specially if we don't know something but on the moment that you do get or know such information then it would really be adding up in overall experience that we do have until we do consider ourselves to be that an experienced and knowledgeable person on which this is really that typical.As speaking about KYC then this won't really be something that avoidable because even if we do speak about crypto based platforms but still as years passing by, they do become that centralized and having that license on which simply means that potential KYC might be asked.

[junder]

I think the most of us heard news like "someone was catch selling private data" or "the employee of company sold clients data". So it means that someone need it and ready to pay for it.

If it is possible, i try don`t share my data, but today reality tells us that the all withdrawal operation requires phone number or email at least + bank card if you withdraw fiat or your cryptocurrency address. Without KYC you can use fake data - virtual card, phone number, name. They can sell it, but i think that you mustn`t care about it.

I myself have never experienced this, in terms of gambling I have never experienced my account being stolen or sold. But what I've seen happen to my friend is that his account was locked when he managed to get a big win. Does that constitute account theft? What do you think about the case that happened to my friend? Is it possible that this happened because he filled out some of the requirements carelessly like I did by only filling in the important parts, namely the account name and account number?

Apart from that, when you get a win and want to withdraw it, of course we need various aspects or things that must be fulfilled, but as long as I've been gambling, I feel like I've never experienced a fatal bad incident, maybe it's just that the withdrawal time isn't too fast, even though I sometimes felt annoyed but in the end my withdrawal was approved.

[wxa7115]

It must not have been safe to do so, but I actually did it some years ago, and then I was not really too informed about the risk that is related to giving out personal information so freely without minding the outcome. That's why I said that the reason some people make mistakes is due to a lack of proper information. It was after I joined the forum that I properly understood the dangers of KYC. 

I hope the platform that you used was a trusted one, as at least in that instance the chances your information could be sold or stolen gets reduced in a dramatic way.

Still, it is important to avoid sharing that information as much as possible, so if there are platforms that you can use that do not ask you to pass any KYC check and that are trusted as well, then it is way better to use those platforms, as a way to reduce the chances of our information getting leaked by some reason or another.

[delfastTions]

It must not have been safe to do so, but I actually did it some years ago, and then I was not really too informed about the risk that is related to giving out personal information so freely without minding the outcome. That's why I said that the reason some people make mistakes is due to a lack of proper information. It was after I joined the forum that I properly understood the dangers of KYC. 

I hope the platform that you used was a trusted one, as at least in that instance the chances your information could be sold or stolen gets reduced in a dramatic way.

Still, it is important to avoid sharing that information as much as possible, so if there are platforms that you can use that do not ask you to pass any KYC check and that are trusted as well, then it is way better to use those platforms, as a way to reduce the chances of our information getting leaked by some reason or another.

Unfortunately, more and more platforms are coming under pressure from regulatory authorities in different countries, and everywhere there is a fight against the anonymity of players in online casinos.  Almost all large and well-known world-class crypto casinos now require KYC identification in one form or another.  This, of course, contradicts the very nature of cryptocurrencies, but players, even if they play from such casinos, are forced to provide their data, although of course, even in these cases of large casinos this is completely unsafe.  Thus, I consider, in principle, a violation of fundamental human rights and privacy of personal life and personal information.  But unfortunately, legislators in different countries, in my opinion, completely ignore this issue and, on the contrary, do everything possible to control everyone by providing your Personal Data everywhere.  And specifically for crypto casinos, this is generally completely wrong.  But how to deal with this is still completely unclear.

[mak013]

I think the most of us heard news like "someone was catch selling private data" or "the employee of company sold clients data". So it means that someone need it and ready to pay for it.

If it is possible, i try don`t share my data, but today reality tells us that the all withdrawal operation requires phone number or email at least + bank card if you withdraw fiat or your cryptocurrency address. Without KYC you can use fake data - virtual card, phone number, name. They can sell it, but i think that you mustn`t care about it.

I myself have never experienced this, in terms of gambling I have never experienced my account being stolen or sold. But what I've seen happen to my friend is that his account was locked when he managed to get a big win. Does that constitute account theft? What do you think about the case that happened to my friend? Is it possible that this happened because he filled out some of the requirements carelessly like I did by only filling in the important parts, namely the account name and account number?

Apart from that, when you get a win and want to withdraw it, of course we need various aspects or things that must be fulfilled, but as long as I've been gambling, I feel like I've never experienced a fatal bad incident, maybe it's just that the withdrawal time isn't too fast, even though I sometimes felt annoyed but in the end my withdrawal was approved.

No. In such situation your account may be frozen until KYC. If you got ban it may be if casinos` security decide you cheated or if your data wasn`t true. May be something else, i can`t say right now.
Any way your friend has to write ticket to support to get some more information. Or, if it has ANN thread - write in such thread and wait an answer from the casino representative.

[Dunamisx]

Gambling casinos could come in different forms base on what they want and how effective they have seen the outcome to what they are putting out as plan, KYC is what makes them to identify the identity of the owner of an account, juet as we are all aware of how hackers can make attempt on taking over some users gambling account if there is no any verification process set in place in knowing the real owner.

[LUCKMCFLY]

But we must aware that casino can asks us to do KYC when we wants to withdraw and we must prepare for that. If you agree, you can continue the process but if you are not agree, you can not do anything except leave it and not regrets. You must be careful when you wants to playing gambling and needs to thinks how if the casino asks you to do KYC. If you can accept that, you can still playing gambling and not thinks much about KYC because that is something that can happens anytime in casino.

You are absolutely right about that, and it should be that way, and I always limit myself to having accounts in the most reliable casinos just Because of that problem , what I am saying is on a more conceptual level, as time has passed we have allowed our rights to be taken away, we no longer have the right to have privacy because everyone or whoever wants can have access to our Data ,  if the casino that requires KYC tomorrow is no longer there or Goes bankrupt, that KYC data is up in the air, they can easily make money by Selling it on the darkweb without knowing and when they realize it there are certain homicides, robberies and where from ? ahhh that kind of thing, so of course, KYC is our decision, but we must Advocate for more privacy every day.