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Xapo (OP)
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December 22, 2014, 04:33:01 PM
Last edit: October 27, 2016, 02:51:09 PM by Xapo |
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Hello everyone! This forum was the Official Xapo Service Discussion, but it is no longer monitored by Xapo. If you'd like to contact Xapo support, please use our support page! https://support.xapo.com/ After you've searched for what you're looking for on our FAQ page, the ability to contact us will appear in case you can't find your answer! Cheers, Jessie (Xapo Customer Support Manager) |
Twitter: @xapo
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PryptoMontreal
Sr. Member
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Activity: 588
Merit: 285
CryptoTalk.Org - Get Paid for every Post!
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January 07, 2015, 12:02:20 AM |
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I've sent 2 tickets using the system and 3 email to support regarding my account and haven't received 1 answer. It's been over 2 weeks now.
I no longer have access to the phone number my account was linked to, it's been over 4-5 months since I cancelled my cell phone service and never been an issue until I formatted my OS 2 weeks ago, since then I haven't been able to log in my account.
Is there an issue with the support system?
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knight22
Legendary
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Activity: 1372
Merit: 1000
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January 07, 2015, 12:55:14 AM |
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I received the debit card 2 weeks ago and it works pretty well. The only thing is the phone number written on the card to activate it was not working. That number was for British residents only and not for foreigners (I'm from Canada) so I had to figure it out with my phone provider. Other than that I am pretty satisfied.
Do you plan to offer a CAD card in the near future so I don't have to pay the 3% conversion fee?
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Xapo (OP)
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January 07, 2015, 11:46:10 PM |
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I've sent 2 tickets using the system and 3 email to support regarding my account and haven't received 1 answer. It's been over 2 weeks now.
I no longer have access to the phone number my account was linked to, it's been over 4-5 months since I cancelled my cell phone service and never been an issue until I formatted my OS 2 weeks ago, since then I haven't been able to log in my account.
Is there an issue with the support system?
PM'd you Prypto |
Twitter: @xapo
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Xapo (OP)
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January 08, 2015, 02:44:29 PM |
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I received the debit card 2 weeks ago and it works pretty well. The only thing is the phone number written on the card to activate it was not working. That number was for British residents only and not for foreigners (I'm from Canada) so I had to figure it out with my phone provider. Other than that I am pretty satisfied.
Do you plan to offer a CAD card in the near future so I don't have to pay the 3% conversion fee?
Hey knight, We're very glad to hear you're happy with the card! Since the card you ordered is a UK card that you're simply using in Canada, MyChoice (the card provider) would expect those customers would be in the UK, with a UK phone number. Of course, things are a little different with Xapo as we expect people who live outside US/UK/Eurozone (the three currencies we offer the card in) to use our cards, but glad to hear you sorted it out. As far as producing cards denominated in other currencies, firstly, we're limited by what MyChoice has to offer, and CAD is not one of them. The card is in its early stages, and our priority is to get it to USA residents, and a full scale launch with the three currencies offered to us by MyChoice. Of course, we'd someday like to see a Xapo Debit Card denominated in every countries currency, but it will be down the road. |
Twitter: @xapo
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iqbal14st
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January 11, 2015, 04:52:14 AM |
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I received the debit card 2 weeks ago and it works pretty well. The only thing is the phone number written on the card to activate it was not working. That number was for British residents only and not for foreigners (I'm from Canada) so I had to figure it out with my phone provider. Other than that I am pretty satisfied.
Do you plan to offer a CAD card in the near future so I don't have to pay the 3% conversion fee?
Hey knight, We're very glad to hear you're happy with the card! Since the card you ordered is a UK card that you're simply using in Canada, MyChoice (the card provider) would expect those customers would be in the UK, with a UK phone number. Of course, things are a little different with Xapo as we expect people who live outside US/UK/Eurozone (the three currencies we offer the card in) to use our cards, but glad to hear you sorted it out. As far as producing cards denominated in other currencies, firstly, we're limited by what MyChoice has to offer, and CAD is not one of them. The card is in its early stages, and our priority is to get it to USA residents, and a full scale launch with the three currencies offered to us by MyChoice. Of course, we'd someday like to see a Xapo Debit Card denominated in every countries currency, but it will be down the road. I want to change my phone number registered on my XAPO account .. but I can not login because No. What I have been missing .. if you can help me .. #please |
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knight22
Legendary
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Activity: 1372
Merit: 1000
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March 03, 2015, 10:45:40 PM |
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Is there someone living on the other side of support@xapo.com?? I sent two emails since last Thursday and still got NO reply. This is unacceptable. |
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Xapo (OP)
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March 04, 2015, 08:36:58 PM |
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Is there someone living on the other side of support@xapo.com?? I sent two emails since last Thursday and still got NO reply. This is unacceptable. My apologies, on behalf of Xapo. Will PM you to get your account information and see what I can help you with. |
Twitter: @xapo
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mark613
Member
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Activity: 86
Merit: 10
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March 09, 2015, 04:43:04 AM |
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XAPO - "Wallet currently unavailable for transactions."
Problems with the wallets tonight? This has been ongoing for a few hours now.
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soohoo
Newbie
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Activity: 14
Merit: 0
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March 09, 2015, 06:10:46 AM |
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XAPO - "Wallet currently unavailable for transactions."
Problems with the wallets tonight? This has been ongoing for a few hours now.
Same here and i believe XAPO is going to fix it Just be patient |
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mark613
Member
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Activity: 86
Merit: 10
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March 09, 2015, 12:59:28 PM
Last edit: March 09, 2015, 02:05:28 PM by mark613 |
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XAPO - "Wallet currently unavailable for transactions."
Problems with the wallets tonight? This has been ongoing for a few hours now.
Same here and i believe XAPO is going to fix it Just be patient 12+ hours now |
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shulio
Legendary
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Activity: 1540
Merit: 1016
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March 09, 2015, 02:05:04 PM |
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XAPO - "Wallet currently unavailable for transactions."
Problems with the wallets tonight? This has been ongoing for a few hours now.
Same here and i believe XAPO is going to fix it Just be patient 10+ hours now it is best to spread out your coins just incase things like this happened, and also it will be a better options to use bitcoin qt, safer for your coins and also you dont need to wait to confirm for your withdrawal |
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mark613
Member
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Activity: 86
Merit: 10
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March 09, 2015, 02:06:52 PM
Last edit: March 09, 2015, 04:15:03 PM by mark613 |
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XAPO - "Wallet currently unavailable for transactions."
Problems with the wallets tonight? This has been ongoing for a few hours now.
Same here and i believe XAPO is going to fix it Just be patient 10+ hours now it is best to spread out your coins just incase things like this happened, and also it will be a better options to use bitcoin qt, safer for your coins and also you dont need to wait to confirm for your withdrawal It's just a side wallet for me so not much in it. You would think Xapo would at least acknowledge there is a problem shrug... Looks like I found a bug. Will submit it to support. |
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Xapo (OP)
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March 09, 2015, 03:16:23 PM |
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XAPO - "Wallet currently unavailable for transactions."
Problems with the wallets tonight? This has been ongoing for a few hours now.
Hey guys, In the latest deployment to the Xapo web app, Xapo now asks for your Vault password (henceforth, simply password) for various actions where only your PIN was previously asked. If you were being asked for your password, and entered it wrong too many times, an error (which I understand is not clear in the text) will occur. Please go to your security settings and change your password, and let me know if it persists. |
Twitter: @xapo
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xyzabc
Full Member
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Activity: 210
Merit: 100
★Spacey The Bird★ Android Game , Bitco
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March 13, 2015, 01:25:47 PM |
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Ok, What happened is I tried logging into my xapo account from my mobile , my friend's mobile about 3 or 4 times. Because of shitty internet connection I think, it failed all the time. But then when I tried logging in with my laptop it now just says USER BLOCKED. ? What to do?
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superbitcoinfaucet
Newbie
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Activity: 3
Merit: 0
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March 13, 2015, 02:52:12 PM |
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Getting "Wallet currently unavailable for transactions" again. Please fix!
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Xapo (OP)
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March 13, 2015, 03:27:58 PM |
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Getting "Wallet currently unavailable for transactions" again. Please fix!
Start by trying logging-out then logging back in. It's usually just a brief server issue. |
Twitter: @xapo
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superbitcoinfaucet
Newbie
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Activity: 3
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March 13, 2015, 03:41:05 PM |
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That helped, thank you for your quick reply!
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Nerazzura
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March 13, 2015, 03:50:57 PM |
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Is there someone living on the other side of support@xapo.com?? I sent two emails since last Thursday and still got NO reply. This is unacceptable. And I think xapo more advanced because many faucet in cooperation with xapo for payment. Supposedly they had lbh many staff who are always ready to serve. Or only 1 admin only To Work. Unreasonable, it needs to be fixed. If it took my staff willing  |
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Lasergun
Legendary
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Activity: 1154
Merit: 1174
https://t.me/laser9un
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March 17, 2015, 02:12:52 PM |
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However, purchases made in a different currency will be subject to an additional 3% Foreign Exchange fee. Where can I find current MyCardCurrency/LocalCurrency exchange rate? |
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