Both are correct. I actually have problems with the Google Authentificator. But this is also due to the software on my smartphone, which should prevent me from relapsing.
DuckDice shits on the protection of gambling addicts, but that's not the exception in the industry, it's the rule.
My account is open again at the moment. Of course it's my responsibility, but if the gambling providers would deal with this disease, they would know very quickly what they have to do to help protect those affected.
If an addicted person gets their way and asks for their account to be closed, then they certainly shouldn't be allowed to open one again.
Ok, so you're setting a self-exclusion, had a software malfunction that allows you to relapse, you created a second account, and duckdice is the bad one because they slow in responding and ultimately blocked you, i.e., according to you, treated you like criminal? [...]
The third account was open. That's why I played again tonight, lost and had myself blocked again. The live chat confirmed that they can't stop me from opening a fourth account. That is certainly correct. You don't have to give practically any information at DuckDice, and that's why such providers are the worst of all for gambling addicts.
Kirito89, I believe on this post you said he's been permanently blocked accessing from the previous and future account? Can you please do something about this? |
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I wanna speak to Razer privately about my situation and if I feel ignored I’ll have to make a thread about it. ^Important, if you ever see this Razer please talk to me about this privately. I don’t want to make rollbit seem bad because you guys are great people and it is wrong to call you “scammers” and stuff like that I don’t want to call Rollbit “scammers” as that’s the wrong word. They are amazing people and calling them scammers is wrong. However though, the owner of the website has sent my money to the “depositing address” which was an FTX address that can no longer be accessed by anyone I believe. This was my hard work and it’s lost now. I was KYC locked for 1 year and 3 months so I verified and then all this happens. I never told him to send it there, we had no discussion about where my Rollbit funds would be sent to, and considering it was over a year since the deposit he should’ve talked to me before doing this. Why did this not at least happen? It just all randomly happened after an investigation into my account was completed, but considering how old the last deposit was(1 year, 3 months) and the amount ($5,200+) considering all this, We should’ve had a discussion about which address to send the money to instead of just doing this completely randomly. I feel fucked over and sad since I was completely loyal to Rollbit from 2021 - 2023, two years. I’ve literally done nothing wrong to deserve losing my money and it’s just fucking tossed away like this.  Just why? I feel so fucking heartbroken and sad just why all this pain man. I’m in college and I have to worry about this like whyyy. Walk me through this, you're withdrawing from your rollbit account to your FTX wallet because it sent back to your depositing address? And there wasn't an option to input the destination withdrawal address? |
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Wait... just for... added context, so OP is a gambling addict and at one point requested a self-exclusion? Or was that part of the misunderstanding from his side when he tried to close his account?
Op came to live support stating he'd like to self-ban his account because he is a gambling addict, he was instructed by the live support agent on how to proceed to self-ban his account. After that OP created his 2nd account, he experienced the 2FA issues, and proceeded in self-banning that account aswell. On the 3d account he created (the one where he was required to pass KYC) he got linked to his previous accounts which he self-banned (won't disclose the reasons why he got as this might give multi-accounters ideas  ), he was restricted from placing any more bets, required to pass KYC, his balance (which included some deposits+profits was withdrawn by him) and we proceeded in banning this account aswell. Considering OP has stated that he has a gambling problem, mixed with the fact that he went on to make a SCAM (which I honestly fail to see where the scam part comes into play) accusation for not being allowed to access our platform anymore, I stand by the part that OPs account should remain banned. I see. Thank you for giving more depth to this story. OP, can you confirm if it's true? That your accounts was not just having a difficulties with 2FA, the older one of them was also self-excluded. If it's true, I think it's safe to say you're the one trying to cheat duckdice, and they made a good gesture by returning your deposit, not the other way around. if it's possible, would you mind posting your support's conversation with the OP? because, from the OP's post, it seems like the only issue he had with the accounts was because of the 2FA and it was also the reason why he had to create other accounts. but from your post, it looks like the OP asked for a self-ban twice.
I don't think that is doable, not without OP's consent for duckdice to share such a private matters. Well, OP? |
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I can't be arsed to dig through archives, but Ratimov had a post here in this thread that I was replying to and he removed it. Something about reconciliation. Anyway, it sounded like an extortion attempt, like remove negative things you said about me and I'll remove my red trust. Also he removed and reposted his red trust on GazetaBitcoin, which I think shows that any such "deal offers" don't mean shit.
[...]
Sadly, I noticed one post was missing from this thread too, simply because mine used to be #21 when I left this thread, and returned with it being #20. And the negative feedback also returned. If I may summon it back from the depth of the darkness...   Ratimov, may I ask why the new feedback while on the previous [removed] post you said you tried to do everything you could to resolve this conflict by removing the tag? Was it because the deal is off the table, because Gazeta refuses to remove his tag? Thus, what Gazeta said somewhat contain some degree of truth in it, that what you tried to do was to deal yourself out of a stuation? |
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08.04.2023:
Same problem. I had sent the smartphone in because of the ongoing problems. Get it back, but it's reset to factory settings. Live support recommend that I set up a new account in live support and have the old one closed.
Is the situation here OP misunderstood the instruction given when he "replaced" firstsamurai to magicx, where he was instructed to close the account and instead he submitted a self-exclusion? If so, given the actual situation here is clarified, is it possible to clear his third account? Unfortunately due to a factor (while looking into his live support history) that he has stated, we will not be clearing his 3d account, and OP will be restricted to accesing Duckdice with any new accounts due to him stating in live support that he has a gambling addiction and wants his account blocked. His withdrawals were processed (deposits+profits!) on the 3 accounts in question, and accounts will remain banned. Kirito89, Duckdice Support. Wait... just for... added context, so OP is a gambling addict and at one point requested a self-exclusion? Or was that part of the misunderstanding from his side when he tried to close his account? |
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Ratimov contributed to the forum a lot, and he improved himself. But what I have seen in the AOBT thread, I never expected that. The whole conflict started there, and I was one of the spectators. The conflict did not start from post no. 214, It started from post number 224 where Gazeta said
[...]
I gave the thread [AOBT] and this thread a thorough read best I can, I think the problem actually began from 213, where Ratimov appeared [out of the blue, if I may add my personal opinion] and shared his opinion about the pseudo-usefulness of the translations made by the group, which mostly done pro-bono. I have to say his opinion is not without merit, I can see where this opinion came from, a concern that a service being translated could not help cater the needs and questions made by the readers. However, two things that worth mentioning here are: (1) the translation made by AOBT [pro bono, if I may add, though it's a bit irrelevant] are mostly about educating articles, not a service, and (2) they do follow ups with the member of the local boards, so I think the concern, though appreciated, was not really... necessary. Even if a translated topic got neglected [let's assume, not sure if it really happens], one the purpose of the translation itself serve is as a bridge that gives, " opportunity to deal with the topic or to draw attention to the topic through these translations and to be a kind of starting point for further discussions in the native language." The AOBT are there to facilitate. I am sure if a platform or a service that got their article translated for free by them feel the need to hire someone to translate and manage the local communities, the AOBT are more than willing to step down. Things got escalated [rather quickly] when Ratimov argued that a translated topic " needs to be supported, sometimes publishing some updates regarding the service or the operation of its individual components", which Gazeta pointed out that one of Ratimov's own translation did not meet this "standard". Can things be dealt better? I believe, yes. As Learn Bitcoin said, the conflict start from post 224, when Gazeta pointed out and hand-fed Ratimov his own statement, and things snowballed ever since. I personally think [thus, naturally, it's my very own opinion] things can ended there and wouldn't come to this point if #225 were worded better... or #232.
Moving to the topic being asked in title, if Ratimov should [or should not] be in DT... due to... many reasons said on that impressive essay. I think one that's eligible to be weighted is the feedback he left. The plagiarism? I am not familiar with that case, and I am currently not in mood to dig that deep, but I think it's a common agreement and knowledge that the article was plagiarized, based on several people's words. Loophole aside, let's suppose it's true, then at best it warrant a red tag, not a tilde. The feedback he left though, is retaliatory and false, baseless at best. Now that arguably warrant a tilde. Should it be given, though? By the time I began drafting my post, I can see that he still had that feedback, but I realized he removed it in between the time needed to finish this draft [I made this in between activities in real world, so... it took me hours]. If he still had it, I'll say yes, it's a trust abuse, but the fact that he's willing to retract them and apologize means he's willing to learn [of course, we can assume there are other possible reason behind that decision, but let's not dwell on that] and admit he made mistakes. I'll ignore his past sent feedback too, because [as I said previously] I am not that interested in digging dirt or chasing ghost of the past. So, for now, I am refraining from the Tilde. However if future shows that the same situation happen again, then I think there's not much we can do. |
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08.04.2023:
Same problem. I had sent the smartphone in because of the ongoing problems. Get it back, but it's reset to factory settings. Live support recommend that I set up a new account in live support and have the old one closed.
Is the situation here OP misunderstood the instruction given when he "replaced" firstsamurai to magicx, where he was instructed to close the account and instead he submitted a self-exclusion? If so, given the actual situation here is clarified, is it possible to clear his third account? |
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Agree with JG above, OP wasn't active for a while, and it'll be much appreciated if OP can update us with this case so we can move forward with the best decision. OP's last activity was about four days ago. Hopefully the transaction went through. |
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[...]
Anyway, OP, I've hailed Razer through PM just now. He was online, tackling other case on neighboring thread, let's hope he's still online and read my message and come here to give his input.
Hello again, you called Razer, after coming here and asking for my username, he didnt write again. I checked, he became online after I told him my username, but he still did not respond and did not solve our problem. Give him time, a few days perhaps. The exchange of communication happened only yesterday, and this is a weekend, things are understandably go slower. He probably is getting to know your case better and see what's the problem is. |
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I can't say much about their endless KYC procedures, but if we may refer to what Kirito89 said [and I believe he knows what he said, given he has similar experience with duckdice], it's actually the third party that has that endless procedures. And I'm saying that not to defend Stake, I was just stating what I think happen.
How they could be unaware of it with the amount of threads talking about this issue here, while they conduct a massive signature campaign and read the posts of their participants in order to assess them? In addition one representative recently said he was monitoring all complaining threads created here and sending them to the dedicated teams. Sadly, I can't answer that, how they're... oblivious to the issues here and never attended to any of the threads raised against them. Stake's representatives usually never respond to my invitation, so I never know if they got and read my PM or it was lost in between other PMs that arrived in their inboxes. As for the representative, I believe you're talking about Symphonized? I believe he's aware of this thread, I PMed him and he replied [one of the few, if not only, that ever responded to my PM], assuring me that every scam accusation is sent to the team and OP needs to wait. |
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Ok dude, I better understand what you mean now. But weirdly we've seen several other cases of customers from this casino being required such endless KYC procedures without having made any quick deposits and withdrawals. And fortunately we've never heard of exchanges or custodial services doing such things to their customers, how could we use exchanges if we were unable to safely deposit and withdraw our funds when we want?
Look what a random honest and professional service do when it suspects someone of AML, it just sends a mail like that along with the remaining funds, closes the account and that's all.
I can't say much about their endless KYC procedures, but if we may refer to what Kirito89 said [and I believe he knows what he said, given he has similar experience with duckdice], it's actually the third party that has that endless procedures. And I'm saying that not to defend Stake, I was just stating what I think happen. |
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I sent the Scam accusation link to Karthik, and he replied me like Eris will talk with me, please hold on. Let's see what happen. I will not close this accusation until the issue got fixed for sure.
Do I correctly infer from this screenshot that Eris was not online for that time being? Has he contacted you now? He's recently online and should be able to reach you to discuss this matter.  |
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Given the last seen status that examplens provided changed from recently to within a week, I think it's safe to assume you're not logged in from other device [or someone else logged into your account from their device]; it should still show "recently" instead of "within a week", as it's still accessible through that other device.
Might sound stupid but... have you checked if your phone number is in active period [not in grace period]? I had a similar issue years back when my registered phone number won't send me an OTP for banking purpose. Happened for days that made me visited the customer service, which can't solve it too. They saw everything worked perfectly from their side and were confused with this issue.
Turns out, my phone number was in grace period. With everything available freely through the net [VoIP, whatsapp texting, telegram texting, etc.], I seemed to forget to top up my phone balance every now and then for a while and it went into grace period. Thus, no SMS will be sent to my number although I have a lot of phone credit.
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[...] In addition, the documents they are asking for don't appear anywhere in the ToS accepted by the customer, they couldn't require them now in order to give his funds back.
It's actually there, on Anti-Money Laundering clause, Of course, they've an Anti-Money Laundering clause like any exchange or custodial platform, but except scams we have never seen an exchange or another crypto plantform asking such highly private and confidential documents for such small amounts. Honest and professional exchanges don't even require proof of address to withdraw dozens of thousands USD in cryptos daily. ID documents like passports are international proofs of identity recognized by all countries and by international laws, if they are not fake they have no reason to ask other documents, they are not an authority, just a business. If they suspect money laundering they are not entitled to keep the funds for themselves, otherwise it would be a theft, they should signal it to authorities and hand over the case to them. You do aware that what I do here is simply pointing out that your statement, that the documents they requested don't appear anywhere on the ToS agreed by the customer, is not correct? Whether they have the right to do it or not, I'll say I'm not an expert on this, but the customers kinda agreed to it. If I remember correctly, there are cases in the past where other platforms who also require SoW from their customers. As for why they asked such high level of KYC for small amount, I've give my assumption here. Sadly, with Stake's representative being absent from this thread, best we can do is assume. |
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I've sent a DM on duelbit's account just now, let's hope he can help us advance with this case by connecting us with the support team and/or will notify their forum account's operator to go back online. Will inform here once there's a development from my side.
  @holydarkness Thank you very much, you are a good person who made the world a little fairer, my legal funds are in my wallet. thank you, +rep. I'm glad you can get your fund. As it is solved, perhaps you can mark it as solved and lock the thread? To mark it as solved, you can simply edit the thread title [accessible through editing the first post] and add "Solved" or the likes. The button to lock a thread is at the bottom left of the page.  |
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I checked the exchange one of the red flags I see is there's no support. You shouldn't have used a no-KYC exchange that didn't provide social or telegram you can reach out to them if you have an issue. This exchange has social networks, you should better check the information: I am talking about the things I found on their website cause I don't know much about the information provided about the exchange in your thread and if you also check their website you'll see that what they have there is only their email. Umm... which website were you use to access their platform? I looked into it earlier today and their social media are listed on it, telegram, twitter, umm... X, and facebook? FB: https://www.facebook.com/bitsarexchangeTG: https://t.me/BitsarexchangeX: https://twitter.com/Bitsar_Exchange |
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Does anyone know if duelbit's official account is just this one, last active on 2 August, or is there other representative that I can invite to this thread? If there were none, I'll try to reach them through telegram, I think. Honestly, I do not know I've sent a DM on duelbit's account just now, let's hope he can help us advance with this case by connecting us with the support team and/or will notify their forum account's operator to go back online. Will inform here once there's a development from my side. |
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Still nothing just more being told to be patient lol.
Gambling sites may ask for time to solve any misdeeds which they can't solve immediately. In this case, there is no way except to be patient. But the site you have accused is not familiar so I am confused about whether you will get any good solution or not, Their representative gave their... explanation after a long wait, said it's been closed for a while, yet their live support said they're still following-up the case the day before the post was made. And upon being asked of more details, they went back to "re-check and try to fix". So yeah, very... confusing. |
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what do you mean blocked?
are u unable to login now?
Were u able to pass the kyc verification or is it still pending?
If kyc is still pending you can only wait as sometimes they may take upto a week, hopefully you receive an answer asap
If the users can take some necessary steps by following the directions given unto them by the gambling casinos, there won't be any experience of related matters, but why am surprised at this is that, OP only experience a delay which not not totally a denial on his withdrawal request, this means he could have been too forward by not being patient enough to see what their response may be at the end.
The latest update of OP's situation was posted here, with attached screenshot showing that he heard back from duelbits, got informed that his account has been blocked for violation of ToS. The quoted image was made visible on this post.
guys tell me what should I do? they just blocked my account, are their representatives even sitting here?
Does anyone know if duelbit's official account is just this one, last active on 2 August, or is there other representative that I can invite to this thread? If there were none, I'll try to reach them through telegram, I think. |
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If OP really has 7k usd balance then its great that he gets it back. I would suggest OP to not try to circumvent limits as it will always lead to situations like these. OP must not have won his sports bets which is why hes getting his deposits back  Umm... no, if I understand Razer's decision and explanation correctly, they never confiscate fund to make profit or the likes, it's to payback the loss due to the cheating or abuse done by the previous accounts. In OP's case, the suspected account didn't cheat or done any other harm after being limited, thus no requirement to confiscate the funds to cover the losses.
Hello Razer and thanks so much for reaching out.
I am stating one more time, that I am the sole creator and user of my Rollbit account. I have gambling accounts on multiple sport gaming providers in Serbia, and I can prove that. Just the fact I never gambled in crypto before, doesn't mean that my boyfriend is behind my account.
I am thankful for everyone’s input here, thank you guys so much... I do agree and find it a fair resolution if I am allowed to withdraw my funds and continue my gambling elsewhere. I understand my account will be frozen afterward, and I am fine with that.
When the withdrawal proceeds and I get my funds back (once again my account is down bad in balance, lost much more than withdrew so this money is important to me) I will mark this topic as resolved.
Huge thanks to everyone for the great advice and feedback!
Great, will be waiting for a good news from you and get this thread marked as solved. |
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