This is such a shame though I haven't heard of freewallet yet. why you choose to use them when there is some reputable DEX. I would recommend using Airswap where you own your own money. It's kinda sketchy why they would ask for screenshot as they can already see in their system. They could ask for sign message but yet they choose to ask screenshot where any can fake a screenshot. 1.89BTC is over $10000 USD I would always do proper research before I use a site with that much money. I feel sorry for you & I hope you get your money back. I tried to search on google and I came up with this thread. Freewallet is Scam - https://bitcointalk.org/index.php?topic=3047087.0Hi and thanks for your feedback. We'd like to admit that the screenshots requested are only required for the purpose of solving the exact user's case due to its peculiarities. As for the thread you are referring to, if you read those threads till the very end, you would see that all those cases have been followed up on/resolved and scam accusations are common for any crypto service. What makes us different is that we make the most effort in providing a friendly and secure service. |
|
|
|
Just to update- I did receive a response to my last email that they are "already working on it" and they want a screenshot of the transaction. Unfortunately the hash has now expired, so I will continue to update on this thread the entire process of refunding in case others either have already used the wallet or wish to use the exchange function. If you do use the wallet, I would currently recommend only exchanging to the main tokens they list, even though other eth tokens will pop up.
Dear David, Your case is being worked on and is our high priority. We will be updating you via email as soon as we have more info. Thank you for understanding! |
|
|
|
Even if they return the money their abusive practices keep chattering their reputation. Asking for a notarized translation of the ID? Dont they know google translation? And forcing a video call after asking for a hand-held ID card photo? And as always without disclosing what facts determined their block of the account.
The verification procedure is a serious matter that requires full attention from our security department. Reasons behind security procedures cannot be disclosed due to their nature. We protect our algorithms and strive to enhance the security of Freewallet to protect our users' funds. The case with OP has been resolved successfully with the collaboration from both sides.  |
|
|
|
The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.
That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested? I wonder why all the security procedures come into picture when a debit is requested? We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.
Cool. I'll remove my feedback after the issue is resolved. Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user. hi My ID card notarized translation sent you an email Dear Wanghenlen, We'd like to inform you that you have successfully passed the verification procedure. Please don`t hesitate to contact us again if you have any questions. Kind regards, |
|
|
|
Just to summarize the case and to make it more clear, in order to return the funds, the Freewallet team have requested the account owner in this case wanghenlen to provide ID, photo, some invoice and he has already done this.
Next step is to contact the user to verify the sent documents?
We are talking about a big amount here, I understand the Freewallet concerns. Nevertheless the owner should be able to withdraw his money anytime
BTW, here my personal experience with one Scandinavian bank. I forgot my password for my bank account, and when I called the support for recovery I went through questioning like, what we're my last payments around, how much salary I got on my last paycheck, etc, questions which can reveal a fraudster.
I really hope the case to be solved and the rightful owner to receive their funds.
Hello, thank you for making your point here. We are doing everything to enable smooth and safe withdrawal for a rightful owner. |
|
|
|
It's inconvenient. Why do you need Skype now?
We don't use skype.
How unreasonable it is. Everything you need to verify meets your needs.
I just use Freewallet for convenience.
Freewallet's step-by-step puzzlement is quite unreasonable to me.
Next step, do I need to go to your company personally?
Unfortunately, this step is a rare possibility in case there is a requirement from the security department for a final check and it is necessary to complete the verification procedure in your case to confirm the account ownership. The security procedure has been proved efficient so far in preventing illicit activities and hacking attempts in the past and we are happy to do our best to speed up the process with your collaboration. We weren't aware that Skype is not available in China, let us know if there is an alternative app for video calls that is used in China, we will try to download it. Please let us know a convenient time by email and we will schedule the video call. Thanks! I can't accept your rude request once and for all. You said hacking, where is hacking? You are embarrassing our users, it is too disappointing. You are stealing my USDT, please return my USDT quickly. Dear customer, No one (except you) can own the funds in your account and get access to your wallet. You can check that your funds are safely stored in your Freewallet account. We would like to kindly remind you that we are still waiting for your answer on the ticket. As you can see, we are fully committed to the quick resolution of your issue. Thank you! |
|
|
|
It's inconvenient. Why do you need Skype now?
We don't use skype.
How unreasonable it is. Everything you need to verify meets your needs.
I just use Freewallet for convenience.
Freewallet's step-by-step puzzlement is quite unreasonable to me.
Next step, do I need to go to your company personally?
Unfortunately, this step is a rare possibility in case there is a requirement from the security department for a final check and it is necessary to complete the verification procedure in your case to confirm the account ownership. The security procedure has been proved efficient so far in preventing illicit activities and hacking attempts in the past and we are happy to do our best to speed up the process with your collaboration. We weren't aware that Skype is not available in China, let us know if there is an alternative app for video calls that is used in China, we will try to download it. Please let us know a convenient time by email and we will schedule the video call. Thanks! |
|
|
|
Free wallet is a scam. They did the same thing to me about two years ago. Used it when I first started eth mining. mined about 2 eth when it was transferred out of my account to a user that had 10's of thousand of deposits coming in all from freewallets address. Tried the support ticket they told me the same BS i must have gotten a virus on my computer and some one stole my account or some crap. As I told them Kinda funny how none of my other wallets are comprised, and still to this day haven't been computer is still just as clean as it was back then. They are a bunch of scammers steer clear of that wallet for sure. I am pretty sure I even posted about it. I did and here is it. https://bitcointalk.org/index.php?topic=1964190.msg30380854#msg30380854Again steer clear of the scammers and their wallet! Hello Gecox22, we are sorry that this situation took place, but your case is different and had nothing to do with KYC, and like you are saying in that message the amount was actually 0.1 eth. We have replied you back then that it looked like the access to your account was compromised (you received reset password message like it was mentioned in the thread). |
|
|
|
The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.
That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested? I wonder why all the security procedures come into picture when a debit is requested? We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.
Cool. I'll remove my feedback after the issue is resolved. Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user. hi My ID card notarized translation sent you an email Hello, Thank you very much. We'll review the documents. |
|
|
|
We appreciate your patience and understanding. Withdrawals (including USDT) will operate normally as soon as we finish the verification, so our support team looks forward to your message.
Can you tell us on what basis you conduct an account have suspicious activity? And how did you prove that they really have suspicious activity? I think this verification is working backward. Before accusing them of suspicious activity, I expect services providers to provide the necessary evidence that supports their claim publicly (or at least to the subject). Simply saying your account is suspicious, so we need your ID is out of my mind. Would you allow us to request the ID of the site operators/team? Hello, due to security reasons, we are not able to disclose our procedures. Not sure which ID you are asking. Our terms and conditions include necessary clauses. Thank you. |
|
|
|
|
We appreciate your patience and understanding. Withdrawals (including USDT) will operate normally as soon as we finish the verification, so our support team looks forward to your message.
|
|
|
|
The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source.
That's right I'm not asking you to conduct the verification process in public but at least let us know why his account was blocked and why suddenly you blocked his account when the withdrawal was requested? I wonder why all the security procedures come into picture when a debit is requested? We'll be glad to notify the community about the resolved status of this case; just keep up with this thread.
Cool. I'll remove my feedback after the issue is resolved. Please note that the account isn't blocked but withdrawals are temporarily suspended for security reasons as suspicious activity in the account has been detected. At the moment we are awaiting for all the necessary data to be provided by the user. |
|
|
|
Kindly stick with your support ticket, we'll advise you the best possible solutions.
Don't advise him the best possible solution, just give his money back! And that is the best possible solution. I instantly hate a service that wants to operate on bitcointalk but also don't want to keep their operations transparent. If you're taking a conversation away from Bitcointalk that means you're hiding something. Negative feedback left. Hello, The basic security tips would suggest no particular stages of the verification process could be ever rendered on the public source. We'll be glad to notify the community about the resolved status of this case; just keep up with this thread. |
|
|
|
REEWallet.org is a SCAM!!
Scammers site Link:https://freewallet.org/
Amount Scammed:120,000 USDT
Freewallet is a SCAM.
They use all the unusual activities as an excuse to steal the user’s money.
I have provided screenshots of all trading blocks and transactions.
They are looking for various reasons to verify me, and the requirements are very unusual.
I submitted
ID card, hand-held ID card photo, bank card, bank statement, handheld APP ID photo, 2 inch photo, utility bill
To ensure the security of the account, why does registration do not require so many frequent authentications?
We use the FREEWallet account to have a digital currency to perform frequent security authentication.
Hello wanghenlen, No worries: your account is totally safe. We are running the verification procedure and reviewing the documents you've sent. Thanks for providing us with extensive information on your account, it helped a lot. We'll be in touch with you until the procedure is over to make sure your withdrawal will be as smooth as possible. Thank you for your reply I have missed the BTC growth and have already lost a lot. My account is very secure, why do I need frequent authentication? Please unfreeze my account as soon as possible, I need to work Hi, We need to confirm ownership of your account. This procedure is common for financial services. hello I have sent your ID card and bank transfer record to you by mail. Now that you ask for a notarized translation of your ID card, I can't reach this requirement. I can't change my ID card. Dear wanghenlen, Kindly stick with your support ticket, we'll advise you the best possible solutions. |
|
|
|
REEWallet.org is a SCAM!!
Scammers site Link:https://freewallet.org/
Amount Scammed:120,000 USDT
Freewallet is a SCAM.
They use all the unusual activities as an excuse to steal the user’s money.
I have provided screenshots of all trading blocks and transactions.
They are looking for various reasons to verify me, and the requirements are very unusual.
I submitted
ID card, hand-held ID card photo, bank card, bank statement, handheld APP ID photo, 2 inch photo, utility bill
To ensure the security of the account, why does registration do not require so many frequent authentications?
We use the FREEWallet account to have a digital currency to perform frequent security authentication.
Hello wanghenlen, No worries: your account is totally safe. We are running the verification procedure and reviewing the documents you've sent. Thanks for providing us with extensive information on your account, it helped a lot. We'll be in touch with you until the procedure is over to make sure your withdrawal will be as smooth as possible. Thank you for your reply I have missed the BTC growth and have already lost a lot. My account is very secure, why do I need frequent authentication? Please unfreeze my account as soon as possible, I need to work Hi, We need to confirm ownership of your account. This procedure is common for financial services. |
|
|
|
REEWallet.org is a SCAM!!
Scammers site Link:https://freewallet.org/
Amount Scammed:120,000 USDT
Freewallet is a SCAM.
They use all the unusual activities as an excuse to steal the user’s money.
I have provided screenshots of all trading blocks and transactions.
They are looking for various reasons to verify me, and the requirements are very unusual.
I submitted
ID card, hand-held ID card photo, bank card, bank statement, handheld APP ID photo, 2 inch photo, utility bill
To ensure the security of the account, why does registration do not require so many frequent authentications?
We use the FREEWallet account to have a digital currency to perform frequent security authentication.
Hello wanghenlen, No worries: your account is totally safe. We are running the verification procedure and reviewing the documents you've sent. Thanks for providing us with extensive information on your account, it helped a lot. We'll be in touch with you until the procedure is over to make sure your withdrawal will be as smooth as possible. |
|
|
|
Um, but you can get all of that elsewhere and more and never have to trust anyone.
I'm sure you're all lovely people. Your service still does not make one shred of sense to me in the slightest in this day and age, nor should it to anyone else.
Hi gentlemand, Well, you are absolutely free to share this point of view. Along with that, our service makes sense for millions of users. |
|
|
|
After thirty or so posts I still can't detect any possible advantage to total dependence on the integrity of internet strangers for the existence of your money. 'Fast support' doesn't quite get me as erect as I was expecting.
Hi gentlemand, We'd summarize it like that: - A wide choice - Advanced security - Convenience We offer the most popular coins with the in-built exchange function. Several hundred tokens - and more of them are coming. Our users enjoy multiple security features (2FA on login and transaction, PIN code, email confirmation of transactions) and convenient interface. (And our support is indeed fast. |
|
|
|
Hi gentlemand,
We believe 3 mln of users find certain advantages in our service, such as multiple security features, easy in-built exchange, plenty of coins to operate with etc. The main benefit is, however, fast and efficient support service.
" The main benefit is, however, fast and efficient support service." Really? Should this be the case? Why should I be using a service which is proud because of its fast and efficient support service? This means many users are having problems with your service and you people are helping them very well. But my question is why do you not work towards reducing or totally eliminating the problems but you are rather solving the problems on time? Hi sammyp, We are getting your point. Indeed, the mentioned advantage (fast support) does not mean that we neglect technical enhancement.  |
|
|
|
From last 8 days i m nearing this that you wl shortly sol it shortly sol it but no idea why its so
Hi getbet, here is an update for you. The transfer was made to your account associated with the email address i********* 91@gmail.com. Kindly check. |
|
|
|
|
Show Posts
