Today is Friday and no replay.
Really? Why I'm not surprised. They also recovering my coins for 10 days from their own wallet. No replay, no coins, no information how long it will take. , although we're working a lot to make using our apps simple and convenient for our users, it's a bit more complicated when it comes to the technical side of the wallet. We're glad you think that recovering coins can be as simple as sending them, just with a couple of taps; however, it's a complex process that would require both time and efforts by our tech specialists. Keeping users waiting isn't our mission: if it were possible to recover your coins sooner, we'd have already done it. No-one likes to wait, that we know for sure. |
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Dear friends, Please help my problem with STEEM, User dc02ccc6 I was very frustrated about a large amount of STEEM was stuck for such a long time of transferring from BITTREX to FREEWALLET. It was on a bad day of blooded bath on cryptomarket and I am indeed a newbie. I tried to transfer all of my coin, 790 STEEM, from BITTREX to a wallet to store it somewhere safe. I decided quickly to send those to my new created FREEWALLET on 20-Jan-2018 and it has never appeared. Despite the large a mount of emails discussing with Freewallet team regarding when I could retrieve the coins, there has been no progress so far. Would community can help me to get my coin back by some ways? Those coins are all that I have in this cryptomarket and its worth is very much to me. I found another similar thread here: https://bitcointalk.org/index.php?topic=2543221.0, but it seemed there some mistakes on the user side. However, in my case, I am definitely sure that all transaction information is correct. TXID: https://steemd.com/tx/e98b8881f0e627fa38b106dd7cc836a6eae99d6eAny help and advice are much appreciated! , as a wallet service provider, we're working with multiple blockchains. Sometimes there are network issues and instabilities; in order to protect our users from any potential threats in such situations, we perform maintenance on our wallets. Blockchains aren't static, and we're updating our wallets regularly. As soon as the Steem blockchain stabilizes, and we complete the maintenance, your transaction will be posted and available in your balance. Apologies for the inconvenience! |
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Hi guys,
I have ethereum on my bitsamp exchange and would transfer same to my freewallet.org.
Now I read that not all exchanges or wallets are accepting transactions of ethereum from any exchange.
I had this problem when I transferred ethereum from bitstamp to yobbit and my funds were lost.
Do you have any advise for me ?!
I sent request to freewallet, but no reply so far.
spark77, ETH sent to a Freewallet address as a part of a smart contract should be deposited without any issues. |
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I made a small investigation. This is my old wallet address: https://www.blocktrail.com/BCC/address/1VtGi2hbjfLjw2nXpYnXGWn513Kso96NT/transactionsas we can see, I received: 0.15073036 BCC from mining pool on Wednesday, January 31st 2018, 7:25:28 1.22481208 BCC from bittrex on Wednesday, January 31st 2018, 8:27:36 but none of this transaction increased my freewallet balance. First support ticket I opened on 11:33 same day. On Wednesday, January 31st 2018, 15:18:40 we have payout from this wallet: -1.22481208 BCC (exactly the same amount as payin from bittrex) to: https://www.blocktrail.com/BCC/address/16U328TgLZqmdmKFR4eWUHBL4x4KycnnKXThere are dozens of transaction on this wallet. I'm wondering if: 1. They just sent it to market and trying to earn some coins on trading with my (and others) money, or 2. They have debt to other users and trying to pay those debts with my (and others) money, and I (and others) have to wait before they will take coins from someone else. Anyway, for sure they were able to transfer money from my old address and send them to another wallet. The problem is that it should be mine and it wasn't. If you - my dear freewallet team think, that I will stop write about this situation if you don't answer - you are wrong - I will write everyday until you return me my money! When you finally do it - I will also let others know about this fact. , before you unwind crazy theories, take a minute to recall that our wallets use the cold storage technology, and the funds are stored there, not on their hot addresses. We realize that you're anxious about getting your BCH as soon as possible, and we've already started working on your case. Please give us some time to complete it, our support team will keep you posted. |
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winetou, here's a quote from the notification sent to all BCH holders with Freewallet: Please use the new address format for sending and receiving your BCH to avoid any transaction issues. Unfortunately, it's not possible to monitor transactions sent to old addresses, so don't be shy and inform us about the payments you're expecting! If someone (or even yourself) made a transaction to your 'old' BCH address, please contact our support: we'll retrieve the funds for you. You did submit a ticket to our support team, and we have already started working on your case. However, we cannot be responsible for any loss associated with a drop in the coin value that may take place during that time, and neither are we responsible for the allocation or transfer of any gain associated with the coin value increase.
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still nothing  Working on it, we'll provide updates along the way! |
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How is possible if wabi tokens are supported freewallet you don't give these user his tokens? Freewallet admin you must review the pablogar case.
Again, if a transaction of tokens was made to a user's address BEFORE the support of such tokens got enabled, they need to be manually posted to that user's account once the support in on. It takes time and human resources, too. |
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but how is possible?  is that difficult for them to give you back what is yours??? shouldnt need more than a minute to fix it. if they dont do it maybe they already sold your tokens buddy. As hard as it may be for you to believe, there's no magic switch or button that can be clicked to make tokens instantly appear in someone's wallet. Tokens as well as other assets aren't stored on hot addresses, but in the cold storage. And adding support for this or that token takes both time and our programmers' resources. |
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We are now on 03/02/18 you have a stupid text on your site Information on B2X and IGNIS
Dear users, at the moment we are testing the capacity of the network and undertaking all necessary adjustments to make sure you’ll receive your equivalent of B2X and free IGNIS tokens. This process will take about 2-3 weeks. We'll keep you posted on the process to claim your IGNIS and B2X with Freewallet!
02 January 2018
Noted, there will be an update regarding IGNIS and B2X with Freewallet this week. |
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Hi Bitcoin Talk community! I'm a reader for couple of months, but never had anything interesting to say until today. This is a sad story, but I decided to register and describe it, to warn all the others from using Freewallet. But let's start at the beginning.
Freewallet is my first wallet, since I started to mine, buy and sell cryptocurrencies. Some time ago I tried once to use their exchange, but my coins disappeared for couple of days so I said to my self - never again. Since then I always use bittrex to exchange coins. I have several different miners, so I'm mining LTC, ETH, BCC. As you surely know, bitmain accept only BCC for most batches. BCC used to be in red colour for last couple of weeks, so I keep my mined coins on freewallet. I known, that 1,5 hour that I have to pay for order on bitmain is enough to send coins to bittrex, exchange them to bcc, send back to freewallet and pay, so I had no reason to keep all my coins in BCC. I was waiting for couple of weeks for new batch of S9. Finally it appeared on Wednesday morning so I put my order, sent all coins from freewallet to bitrex, made payout from BCC pool, exchange the other currencies and sent back to freewallet. I know that some time ago freewallet sent e-mail with information about new BCC addresses, but in FAQ they wrote that all addresses still work and on my app I still saw only old address. I didn't know if the e-mail with new address wasn't scam, so it was obvious for me that it's safer to use the old one (according to the FAQ). Unfortunately none of the transfers (from bittrex and from BCC mining pool) didn't arrive. My order on bitmain has expired, so i checked on blockchain explorer both transfers. Both have a lot of confirmation and wallet ballance was updated (including those transfers). In this situation I decided to contact Freewallet support. First answer came after few hours. It was typical copy-paste answer saying that it's my fault that I sent coins to old address, they will recover them for me, but i have to wait "for some time". I answered, that I followed FAQ that old address should work and sent them screenshot from the freewallet app showing the old address as my receiving BCC, explaining that it wasn't my fault and I need my coins to put another order which is very important for me (it was extremely hard to buy S9 for last couple of weeks). What was freewallet reaction? Exactly the same copy-paste answer. I tried to write to them several times since then, but they didn't answer. Since then:
- 3 S9 batches gone away
- BCC lost about 40% of it's value and I cannot do anything with my coins
- they totally ignore all my support messages
- i have no idea when I will receive my refund
I'm just waiting to get the refund and definitely never again will use freewallet and my advise to everyone is to not use this scam!
winetou, to sum it up, you received a notification from Freewallet with strong recommendations to use addresses of a new format, the same message that was posted in the app, however, you chose to proceed with the old address anyway? Our support team has already informed you that your coins will be retrieved as soon as there's a technical possibility for it. They are obviously not lost: there are records in the blockchain about these deposits sent to your old addresses. However, we will have to manually recover these transactions and move them to your new address, which will take time. Please stay tuned and don't resort to panic: our support reps will keep you posted on the progress of your refund. |
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Hi Bitcoin Talk community! I'm a reader for couple of months, but never had anything interesting to say until today. This is a sad story, but I decided to register and describe it, to warn all the others from using Freewallet. But let's start at the beginning.
Freewallet is my first wallet, since I started to mine, buy and sell cryptocurrencies. Some time ago I tried once to use their exchange, but my coins disappeared for couple of days so I said to my self - never again. Since then I always use bittrex to exchange coins. I have several different miners, so I'm mining LTC, ETH, BCC. As you surely know, bitmain accept only BCC for most batches. BCC used to be in red colour for last couple of weeks, so I keep my mined coins on freewallet. I known, that 1,5 hour that I have to pay for order on bitmain is enough to send coins to bittrex, exchange them to bcc, send back to freewallet and pay, so I had no reason to keep all my coins in BCC. I was waiting for couple of weeks for new batch of S9. Finally it appeared on Wednesday morning so I put my order, sent all coins from freewallet to bitrex, made payout from BCC pool, exchange the other currencies and sent back to freewallet. I know that some time ago freewallet sent e-mail with information about new BCC addresses, but in FAQ they wrote that all addresses still work and on my app I still saw only old address. I didn't know if the e-mail with new address wasn't scam, so it was obvious for me that it's safer to use the old one (according to the FAQ). Unfortunately none of the transfers (from bittrex and from BCC mining pool) didn't arrive. My order on bitmain has expired, so i checked on blockchain explorer both transfers. Both have a lot of confirmation and wallet ballance was updated (including those transfers). In this situation I decided to contact Freewallet support. First answer came after few hours. It was typical copy-paste answer saying that it's my fault that I sent coins to old address, they will recover them for me, but i have to wait "for some time". I answered, that I followed FAQ that old address should work and sent them screenshot from the freewallet app showing the old address as my receiving BCC, explaining that it wasn't my fault and I need my coins to put another order which is very important for me (it was extremely hard to buy S9 for last couple of weeks). What was freewallet reaction? Exactly the same copy-paste answer. I tried to write to them several times since then, but they didn't answer. Since then:
- 3 S9 batches gone away
- BCC lost about 40% of it's value and I cannot do anything with my coins
- they totally ignore all my support messages
- i have no idea when I will receive my refund
I'm just waiting to get the refund and definitely never again will use freewallet and my advise to everyone is to not use this scam!
winetou, to sum it up, you received a notification from Freewallet with strong recommendations to use addresses of a new format, the same message that was posted in the app, however, you chose to proceed with the old address anyway? Our support team has already informed you that your coins will be retrieved as soon as there's a technical possibility for it. They are obviously not lost: there are records in the blockchain about these deposits sent to your old addresses. However, we will have to manually recover these transactions and move them to your new address, which will take time. Please stay tuned and don't resort to panic: our support reps will keep you posted on the progress of your refund. |
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Hey guys, do you also know what is up with their support?
A month ago i lost my phone and i could not reconnect my 2FA.
Im using freewallet for my NEO.
A month later, i still didnt receive any help on my very simple issue.
I got a response on 14th of jan, to send in all my info. I did it correctly, but still, almost 3 weeks later.. no response.
Bought NEO very low, and it got up to a nice price... couldve made good money if this support wasnt this terrible.
I really dont know what to do anymore...
RFeXite, 2FA isn't a "simple" issue, but rather one of the crucial features to protect the access to your account. Please PM your support ticket number, we'll expedite the review of your support request. |
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What about my case?? Ive sent you my user id, but you havent replied to my message... One more week has gone and they just keep me waiting....
pablogarcor, our support team is reviewing your case; you should received an email with an update once your support ticket status is changed. |
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magneto, thanks for the heads-up! I sent my tokens NEM(XEM) from the address Bittrex to the address Freewallet in December 3, 2017. And I have not received them yet. The support service only writes one thing - wait! Since then, in my multicurrency wallet, the address NEM(XEM) has changed. And my tokens hold on the common wallet Freewallet team. This can be seen in the blockchain NEM(XEM). How do you think I'll return my tokens NEM(XEM) , apologies for the delay! By the looks of it, the message you supplied with your XEM transaction was incorrect, which explains why it wasn't automatically posted to your balance. Our support team should follow up on your case shortly if they haven't done that yet.
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Any more updates regarding this? Don't wanna sound impatient but I haven't been able to follow news about the IGNIs distribution lately so yeah, would love to hear something from you guys.
Apologies for the delay, we've put additional resources to speed up the process. Please stay tuned and keep an eye out for notifications in the app as well as our announcements in the social media! |
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Dear Freewalet,
thanks for the helping me, but again a week passed and nothing happened...!!
I understand what you say to me, but if you read my correspondence with Changelly, they told that the addrress is not theirs. So Changelly lying?
Did you got an answer from Changelly about my issue? What did they say?
I saw when they collected my money at the end of December, that was a bad feeling!
What you wrote me, the 90 day time frame simply is not true. If you look at your own terms, there is 90 days for recovering cross-chain transaction, but it was a smart pay in/out and there is only 60 days.
Thanks for your answer in advance.
SonOfSun, we're not the ones processing exchange refunds; they are processed by our exchange partner. And yes, my apologies for the confusion: the deadline for refunding failed exchanges is 60 days, not 90. Of course, if there's an opportunity to complete a refund in a shorter time span, the funds will be retrieved sooner. As of now we're waiting for the update from our partner as well. PS: Please see the info on deactivated addresses we provided earlier. If Changelly support reps try looking up one of those now, they won't find it in their database, which is why you must have got the information about the address not belonging to them. Luckily, our support team can provide additional information that helps identify the address and speed up the refund process. |
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NO reply about release the ignis?
XmasJohn08, we realize it's taking longer than we expected and are putting all efforts to speed up the release. Apologies for the extra waiting period! |
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Even FreeWallet hasn't updated theirs. Probably we've got to wait a little bit more, they've said a tentative sched would be around the 3rd week of January.
Well this is a new environment so we've got to stabilize it first.
We're just finishing up the preparations to launch IGNIS in our Multi Wallet app with plans for a separate IGNIS wallet in the future. Everything should be up and running by the end of the next week, fingers crossed  Sorry for the delay, we're making sure the final product is worth the waiting! |
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Since being a complete newbie (on Bitcointalk) disables me to pm Freewallet directily, this has to do ... I am one of those people who was not that mindful of my actions when purchasing carVertical tokens, and did it via Freewallet. At this moment I am hoping this is a lesson learned on that front, that I have to wait for my tokens not that they are lost for me I did contact your (Freewallet) support via the app (Android), but haven't heard back. Again my guess at this point is, that you have way too many customers with way too many problems. I am not sure how, or even if, the support issues are prioritized, but the amount I put into those tokens was minute compared to some other with their problematic transactions. So I am guessing, this is why I have not hear anything from Freewallet for the last 10 days. This message is just to see if you are a bit quicker here (since you seem to be). From previous posts I have learned that cV tokens is a known issue for Freewallet, and you are doing your best. It just takes time. That is all good. My own fault for getting into this mess. But I was wondering, do you have any gestimation on when you might get onto this topic? When might we expect the tokens? Hi JokerTheQueen, apologies for the inconvenience! Our support team should have sent you the information we went over a couple of posts above: about tokens being added to Freewallet after they start getting traded. We receive lots of requests about adding mew tokens every week as there are many ICOs taking place and new tokens entering the market. Although more and more tokens become available with Freewallet quite regularly, it can take time to enable the support for a specific token as such requests are completed in the order they are received. Please stay tuned, our support team will keep you updated on your case. Thanks for your understanding! |
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Thank you for your reply.
You keep ignoring the fact that cV tokens ARE being traded on the exchanges.
What else is enabling support of them dependent on?
If you consciously are not enabling support for the tokens which are stuck in your system - what would you call this practice then?
Let's say you have a valid explanation as to why you are unable to move these funds, but not undertaking steps to change that - how is that not a fraud?
It is not only my cV tokens that are locked in in your 'cold storage', there are others...
Your support team are not providing any realistic timeframe when one can expect resolution.
If it ever turns out not to be a scam - it will deserve 'the worst client support' award at the very least.
Don't you see it yourself? If you are a legit company but managed to 'generate' SO many unhappy customers, who
scream SCAM! at every corner, doesn't it tell your something? Don't you care about your reputation? Doubt it.
Anyway...
In the light of new information, the question, however remains the same: now that the tokens are tradable, when are you planning
to enable support for them in your Token wallet?
Thank you.
cVTokens have only recently became available on EtherDelta; so far we've only heard about plans to get them listed with KuCoin this week. If you have links to CarVertical being listed other exchanges, forward them to our support team as well, please. Once again, support for new tokens is added regularly, every 2 weeks or so, which means your tokens won't be an exception. Just as pornluver mentioned, it's not about tapping a couple of buttons, enabling support for new tokens requires both time and human resources. There's no "add a new token" day, which is there's no set date we can provide you with. And as you've mentioned yourself, your cVTokens aren't the only ones expecting to be added to the Token Wallet. You can keep crying scam: apparently, that's your contribution to our reputation, which you're so eager to make. Or you can listen to what our support team has told you and expect a notification about your tokens available in the app. |
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