They did not mentioned that they will continue to communicate with you, they said they've continued[ly] communicating with you regarding this, as in they've repetitively inform you about the matter.
Do you mind to inform us your residency, though? It's been asked and ignores numerous times.
I may have misunderstood their intentions, thank you for clarifying. I'm sorry, I don't want to disclose too much information about KYC. If Shuffle requests it, I will provide my KYC documents (provided that I can successfully withdraw my funds after completion), but they haven't done so, so I don't think it's necessary to provide additional information here. Thank you for your understanding. It's extremely disappointing that Shuffle is adamant about not allowing me to withdraw, so I don't want to waste any more time here. Thank you, everyone. They're not as outstanding as you think, their words may not be trustworthy, but still, many people support them. As TravelMug nicely conveys, we are all here just trying to see the truth behind the story. None of us here is being benefited from your case, nor we are paid or incentivized at any degree by shuffle to support them. We are here simply to oversee a case. Moving on to your case, from neutral perspective, I have to say that your reluctance to be open of your residency it is quite frown-inducing. And believe me when I say we are asking that not because we want to know about your private details, to be blunt, we probably couldn't care less about your residency. It is asked because CasinoGuru's geolocator tag you as a US resident, and US is currently being a prohibited region from Shuffle. Combine that with the use of VPN... don't you agree if people think there is more to look for in this story? |
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 So I lied that I didn't earn anything or I didn't lie?😁😁😁 Edit : btc already on the wallet. thank you all for your help. and I suggest the resident of betcoin ag to go on vacation or change his job because with such an approach to customers he won't get far..." they are all frauds" All things considered, this case can be marked as resolved, then. Please mark the title as resolved [you can do that by editing your first post and add the word "resolved" to the title] and lock the thread to prevent meaningless posts. The button to lock the thread is at the bottom of the page. I am marking this as cleared on the list. As for the claim "they are all frauds", I don't think it's necessarily true, as we've established, there is a miscommunication with your case, with the expired verification link and the language barrier and all. I have yet to find any evidence on past and present cases that they defrauded any forum member. |
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While we wait for the Rollbit forum representative to reply, I would like to ask a question. Though it might not happen, what would be the outcome that would close this matter for you? What reply from Rollbit would satisfy you that you owe them nothing and they owe you nothing? As I mentioned, it might happen but at least we would know what sort of outcome you would like for this matter to be resolved. Bumping this as I'm still waiting for Rollbit representative official help.
Thanks everyone
In my understanding Rollbit owes me the deposited sum after my closure request. They lied here: "We've made it as difficult as possible for you to return to Rollbit" As I sent them an email from the other account 2 days later and they allowed me to play but they didn't allow me to withdraw - so it was a trap. They knew all the time I had two accounts so explain me why aren't they negligible for closing only one of the accounts? It would be important for them to take this case and fix their procedures because they didn't make everything they could have done < it is needed to protect gambling addicted players. Can someone ask this to their support please? "having two accounts, is it possible to request closure of only one of the accounts due to addiction? remaining the other account opened?" They aren't answering any of my questions. I personally don't think they owe you anything. You share a good portion of blame here by not mentioning you have two accounts, assuming they'll know that fact. And to further complicate things, you send them multiple tickets from multiple accounts at once, how is this not confusing? Moving to the clause where they state "we've made it as difficult as possible for you to return to Rollbit", I think it works in the sense they'll prevent future accounts to be created, all existing account should be reported by the user when they ask for self-exclusion. To put it bluntly, what's the purpose of self-help if they're not voluntarily throw themselves all-in into the program? By not mentioning someone has another existing account [be it because they assume the staffs knows or because they deliberately left it out or other reason] it can be considered as an attempt to circumvent the self exclusion, and there is a clause for that. Now, talking about the accounts and the self-exclusion itself, it is worth to mention that it's only one day after you set self-exclusion that you tried to access Rollbit through the other account. Interestingly, you did that without external prompt like invitation email from Rollbit, promotion, etc. You just consciously, with your own initiative, try to log into your other account. The big question is: why? You know you're self-excluded, so why bother trying to log-in again just the day after? Not to mention you're trying that with the account you left out, be it unintentionally or deliberately, from their live support. |
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I wrote it in the email I had during the first verification
support+id2578@betcoin.zendesk.com
and fill out the help form on the betcoin.ag website
We need an email. Support at betcoin dot ag Do you want my email or should I send it to you because I don't understand? Try to send an email to address as provided above. If I may suggest, use a "KYC verification - [your forum username and your betcoin username]" as the email subject, and write in brief that you wanted to re-perform the previously failed KYC. I believe their representative will connect it easily that it is you who send them an email. Far as I know, Betcoin give a lot of effort to clear every cases against them, they have zero unresolved case [no even "invalid" or "inactive"] in my list, so I am sure if you do everything right, they're more than happy to resolve your case. |
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They have made it clear they cannot evaluate the issue properly as it is out of their scope of expertise and not because of any other reason. The Shuffle casino representative was adamant the OP is based in a restricted area and had multiple accounts and also provided fake KYC therefore with CasinoGuru now stating they cannot do anything, what will the OP do next? In the complaint filed with CasinoGuru, they mentioned that they would continue to communicate with me, but it has been a week now and I have not received any response from them. I don't know what to do next; I just want to retrieve my funds because I urgently need this money. Thank you! Additionally, I want to emphasize that I have never provided any KYC documents to Shuffle, so they have no reason to claim that I provided fake KYC They did not mentioned that they will continue to communicate with you, they said they've continued[ly] communicating with you regarding this, as in they've repetitively inform you about the matter.  Do you mind to inform us your residency, though? It's been asked and ignores numerous times. |
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I appreciate the response but the issue I am having is trying to find out how I was disrespectful towards Rollbit staff during the 30 day wait, not to mention I asked one day before the 30 day mark and was met with a pleasant reply from a Rollbit chat assistant saying my rewards would be sent and that they would contact me. Fast forward to a day later, I was somehow abusive towards staff when I have not used the chat system, nor have I broke any policies regarding new account creation. I understand the money was not in my balance, but with that being said they "FORCEFULLY" closed my account which prevented me from withdrawing my rewards I once had on your platform. The extra money would help me out but I am just trying to figure out what I did wrong for this to even happen, EXCLUDING the time of my account being closed which is the only day I can recall of when I was in-fact being rude.
I think I got a better grasp of the situation than before. If I may... Regarding your account being forcefully closed, it was part of their gambler protect commitment. In short, they have to take action to protect gamblers against harmful behavior and being responsive to detect signs of it. Self-exclusion is one part of Gambler Protect. However, even when the gambler refuse or are not voluntarily apply for self exclusion, when they show alarming signs of detrimental behavior [self harm threat, addiction, threatening others, etc.] they have to jump into action. Given when you're on your drunk state informed that you have problem [how miserable your life is and you can't stop gambling] they had to promptly jump in to intervene. I think that is what happened with your situation and the "forceful" termination of account. Now, regarding the reward. I am not sure what really happens between you and their representative, what kind of exchange of communication happened during day one to day thirty, or how severe did you react to their intervention, and so on. If I have to take your words for it, though, that you're being polite the entire time excepting the time when they terminate your account, I personally think that one time should be an exception, given a very bad reaction is to be expected when someone did something to you against your will. Nonetheless, were other funds also being confiscated? Your deposit and winnings? |
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[...]
[...]
May I suggest you both to go to each of your corner and take many long breaths? Let's try to deescalate this and reach for a resolution. OP, I will approach with an assumption that the situation you are facing right now is due to language barrier. When they asked for video verification, face video, they're either talking about (a) a short video where you move your face to several direction to be sure it's not AI or other attempt of manipulation, or (b) a direct video call with their compliance team where they can see the participant [you] and match the picture sent on the documents with the person on the screen. Do you mind to do any of that? And Betcoin.AG, do you mind giving him the list of documents and things needed by your team to proceed with his verification and let him get his funds back? If it doesn't burden you so much, please address them all here, so OP can get help from others with aspect that he probably not quite understand. |
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Regarding "high risk score", I think they're referring that the fund is somewhat tainted, they'll probably need to perform AML level KYC to verify the source of that fund. There are past case [not with duckdice] where the user got part of his fund tainted as he do business and use his gambling account as his payment address. Do all of the deposit you did come from your own private wallet, or do you get some fund sent to that address from someone else you meet on the internet?
Second, requesting passport and selfies are part of standard KYC [not sure which level, but they're on a relatively low level KYC] you've agreed to provide such upon request when you signed up and acknowledge their ToS.
I'll invite one of their representative here to give further details from their side, just to make everything clear.
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The conduct of this platform is deeply troubling. They previously asserted that I had 15 accounts, yet in the complaint filed with CasinoGuru, they only mentioned 9 accounts and suspected the existence of another 3-4 accounts. This blatant inconsistency demonstrates significant issues of mismanagement and a lack of transparency. Accusing me of exploiting the sports betting market is entirely unfounded. Over the past year, my consecutive weeks of betting, accumulating $15,194.78, have been entirely normal behavior. Deeming this as market exploitation is unfounded. I have unequivocally stated that if my betting activities involve any cheating, I am willing to accept the corresponding penalties.
I focus on NBA games, and one reason I chose Shuffle is because their betting lines close relatively late. If I place bets on NBA games, I observe the situation and may supplement my bets when previous bets are likely to lose. This may entail the risk of losing both bets, but it is my betting strategy. Additionally, their claim that my KYC is invalid without conducting any verification is unreasonable. They seem apprehensive about my KYC verification passing, thus resorting to such unjustifiable actions.
When players entrust funds to a platform, it marks the beginning of a relationship built on trust. However, the platform's practice of having the authority to refuse player withdrawals for any reason undermines this trust and damages the interests of players. Such behavior not only erodes credibility but also harms the interests of players. Therefore, I must remind everyone here: steer clear of platforms that exhibit such behavior.
Their narrative has not changed, they are not changing their findings that multiple accounts are found to be related. They were just giving a more detailed information regarding the number, where 9 of them are proven beyond doubt and the others are still being investigated. The exact snippet of that statement is as below: " we've confirmed 9 accounts beyond reasonable doubt, with 3-4 more suspected." Talking about your defense that you're accessing through allowed region [though with the use of VPN], do you mind telling us your current residence? Because CG seems to place you as US resident. |
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Hello, Rewards are not a user balance, they are a voluntary mechanism offered at Rollbit's discretion. [...] As you know, you agreed to terms at the start of the 30 day period, including "if a user refuses to treat an agent with respect and decency their rewards can be forfeited". It's obviously not possible to be scammed out of funds that weren't originally yours  Thanks, Razer Hi, thanks for coming here. I see that I somehow missed the initial narrative that what OP had is a "bonus" and not his original fund. I understand it's like a compensation? Further, if I may ask, so we can be sure every t are crossed and i dotted, I can't find the clause "[ if a user refuses to treat an agent with respect and decency their rewards can be forfeited]" anywhere on your page. Is it communicated privately with OP through your email change, or perhaps I missed them on your page? |
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I would like make a generic comment rather specific to the OP and his scam accusation. On many occasions we have seen members open scam accusations against casinos/gambling websites and put forward their side of the story only for the accused to post their side of the story and then we discover the accuser was not being completely honest.
It looks as though he has accepted that members from the forum will not be supporting him therefore I think we have seen the last of the OP as far as this thread is concerned. His last login was after the Rollbit forum representative told him he was not welcomed at Rollbit because he committed fraud and he broke their terms and conditions in the process.
I am on the same page with this. It seems OP tried his luck, trying to see if the community will take his side out of sympathy, fully knowing that he's the wrong one here, but not knowing that the people overseeing this sub-board are neutral. As I don't think OP will come back to get deeper into this case, I am marking it as resolved on the list. If OP feels like he wanted to add more, he's more than welcome to write on this thread again and if what he provide is strong enough, I am changing it back to "in progress". |
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I tried to rearrange the screenshots the best I can, so people can understand the flow of the conversation better. I understand you're failed to meet their initial verification time window? Why is that? And after, you're given another chance to re-verify yourself with 6 days waiting period, which I think is kinda acceptable. Did you manage to verify yourself by then? |
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Hi, first of all, I congratulate your decision to voluntarily take their self-exclusion offer. It took an enormous strength to fight with yourself. I hope you can keep it up, and remember that helps are all around, there are so many people care about the situation you currently have. Second, if I may help clarify the situation happened to you to the best of my knowledge regarding 30 days waiting period for withdrawal, this is one of their policy for a withdrawal for locked account with amount greater than 50 USD, that it'll be done manually by their staff after the waiting period. So, it is not just you, in a sense that they specifically made it difficult to you, other people that applies for self-exclusion also faced this policy. Now, third, regarding voiding your balance for the reason of "abusing staff", I will have to agree that it sounds odd. In fact, I don't think there is a clause on their ToS saying about this [not that I check to confirm]. Please give me a few time to reach to Razer through PM and invite him here to get a better hold of the situation. He might be able to sort it out. Meanwhile, I am reuploading the images for visibility:       |
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Umm... you're reaching through multiple ticket and different support agent at once? And we wonder why things got tangled. And no, I don't think the images is from different accounts, both are from d*** e@gmail.com, shown below in blue box.   Yes. i dont chose the operator when I contact rollbit. Well, IMO, one of the probable contributing factor of the situation happened to you, why one account was blocked and the other does not, aside from several other factor previously mentioned, is probably this. You're contacting several staff at once, through both mails, that you seems aren't even sure which email you use to reply who. Remind me again, have you tell any of the staff to also self-exclude your second account when your first one got excluded? |
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Hello, Some time ago I opened an account at https://www.betcoin.ag, made a few bets and wanted to withdraw the deposit. The website made verification difficult for me and after a while I couldn't log in to my player account. Can anyone help me get my deposit back? I’ll advise that you send a pm to Betcoin.AG, he will be able to help you look into your account and let you know the reason why you ain’t able to log into it - and also let you know what you need to do in order to get it back (if you haven’t violated any of the rules). Or just post on their Ann thread notifying them about your thread here. Link to the Ann thread: https://bitcointalk.org/index.php?topic=1616139.0I'll reach to their representative and invite him here once we get more details on OP's case. Inviting them here right now will probably be quite pointless as there is nothing that can help anyone better understand what happened. Their representative is quite responsive and helpful in solving cases against them, so I believe once invited [with enough reason to declare this as a case] they can give insight on what happens. For that to happen, though, OP need to give more details. |
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Do you mind completing the story with proof and more details? Preferably in below format. [b][color=black]What happened:: [/color][/b]
[b][color=black]Scammers Profile Link: [/color][/b]
[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]
Once they're completed and we get more understanding of what happened to you, I'll invite Betcoin's representative here so they can see the case from their side and hopefully it's just a misunderstanding and they'll solve it for you. |
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hi i was using rollbit and got from a buddy tip of 500$.
now i was trying to withdraw this and my account got banned right away and the money was gone.. account was back to 0. The account cannot be banned just like that, maybe they have suspected you of some suspicious activities while trying to make withdrawal, so instead, they will render the account under suspension until they have every satisfying information required from you. the support open my account and asked me to kyc my self. i did it and they said i got banned from their site in the past by i didnt it was prob someone in my family that got banned but not me and i proved that with my personal id and everything!.
we cant know who is lying here and since you're not putting any evidence forward, we may not know the exact approach in dealing with this, but i can bet you, this should have nothing to do with your family account banned, maybe you have something that linked you with the banned account or did the same thing that led to the first ban on your family member. Kindly re-read the thread once again, OP's account got frozen because he tried to bypass account restriction by having second [or multiple other ones] account. Both sides touched this topic and OP admitted that he knows-didn't-know that one of his family member got restricted a while back. And I think we can guess who is twisting story here, given there are several discrepancies and inconsistencies in OP's side of story. |
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Nothing was edited aside of those black rectangles. One email is sent to Mike other is sent to montie. One image is about emails exchanged on my account e******* r@gmail.com the other image is from d******** e@gmail.com. I was stating from every email that it was a duplication of the other email. Umm... you're reaching through multiple ticket and different support agent at once? And we wonder why things got tangled. And no, I don't think the images is from different accounts, both are from d*** e@gmail.com, shown below in blue box. |
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I've posted this a few times but my question with a case like this is can Rollbit take deposits even if the ToS says they can confiscate deposits. If this was in a court of law, that clause wouldn't be considered legal and the deposit would be returned. The winnings can be confiscated but not deposits. Pure curiosity, why is it not legal from the perspective of law? Both parties entered a binding agreement, the user violated one or two or even more clauses on the agreement, of which they're agreed with the consequences and outcome for said breach of agreement. Another thing I've mentioned a few times, let's ignore this case here, in the future do we just accept what a book states or is proof needed that a player has multiple accounts?
This is the importance of taking every case on this board with case-by-case approach, because on several cases, the casino seems vague and weaponize their ToS, on half other, the accusers are the ones questionable because their story are full of hole. I'll use an absurd example. If the ToS says that you can shoot a player for multi-accounting, the judge is going to throw that out since killing is illegal. Now does the judge consider confiscating deposits illegal since it's the same as stealing? Tricky call. You have the right idea in both your statements taking it case by case. If a player opens up 3 or 4 accounts there has to be some type of deterrent so I can see confiscating deposits being fine. Fortunately, its not the case of "stealing" in the sense the casinos rob player's fund. In many [big] casinos, they are more than happy to refund the initial deposits if the abuser is not on net profit. When the abuser is in profit [from their cheating activities], the fund will be confiscated, consider it as a way to "reimburse" the loss suffered by the casino from the abuses. So, I don't think it's "stealing", no? |
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Ok, now I got even more bewildered. Do I... read things wrongly and there is an explanation behind the time difference or is the screenshot edited? The email on both image below is the same email, right? How does the first one timestamped 20:16 and the other one 22:17?   For reference the original link to those images are as below: https://i.imgur.com/jXTDPEa.pnghttps://i.imgur.com/PMc6we0.png |
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