Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

So I did a MtGox to Paypal transfer yesterday, and it says "Order executed - funds deposited at remote exchange" yet it has been nearly 18 hours and still no signs of it  



I tried contacting the email support but no response. Asked someone on IRC and was told to post here, so here I am

Order ID: 83e9b1a7-e3bc-4ce5-ad65-3289a566b8f3
Quote ID: aa0836b6-ca26-459b-ad7a-244e48f0289c
Event ID: 3e7a209b-eada-467d-a60b-e7b9c9d609ea

Have you checked for any confirmation emails for MTGOX codes?  If you have them then you need to redeem them.  Let me know if you find anything. 

[kal31doscope]

Hey guys,

Yesterday I tried to transfer $300 from Dwolla to MtGox using Bitinstant. I have a confirmation from Dwolla that the money was sent, but it is not in my MtGox account and looking at the Bitinstant record, it seems like an error occurred. I tried emailing customer support and left a voicemail, and I don't want to be a nag but it seems like people are getting pretty quick responses to their issues here and, since it's $300 (and I'm a completely broke college student), I'm really worried that my money has some how been lost.

My Order ID is: 3f0b74fe-59a9-485c-a498-6448bca8399c

It looks like I passed 3 fraud checks and then failed a fourth one, even after the log said "Dwolla Verification Complete." I know that if funds aren't already in your Dwolla account you can fail the fraud checks, but the money cleared through my Dwolla account a few hours before I tried to make the transfer.

I've used you guys in the past and have never had any problems, and plan to keep on doing so in the future if this can get resolved

[sjruckle]

I've got the same problem as yellowbellypig. Paid for bitcoins days ago, still no bitcoins in my wallet.

Quote ID   806c24db-b1a9-44a5-a491-847cd9e48f0e

[Tyler94]

How long can I expect to wait before someone will contact me and try to resolve the support ticket you made yesterday (4/2)?

Tyler,

I've tried contacting you about a solution thru PM and here on the forum.  Are you unable to read my communications?

Thanks,
-BitInstant Support

Thanks.  I've received all of your messages and I responded to you in the BitInstant support thread sometime ago.  I will let you know when I get more info on your issue.  Smiley

-BitInstant Support

This was the last thing I got and the only thing in my inbox. (Despite the fact I was weird and sent you 4 extra messages for no reason, I do know what I'm doing. It was just the default setting of not saving sent messages in the outbox folder that confused me. I'm a comp. sci. major with a 4.0 major GPA.  )

[URSAY]

Don't know if this is the right place for it,

but I was wondering what happens if the # of transaction drops, so the demand on miners drops?

Sorry...this is a support thread for BitInstant.

[reader31]

you mentioned that you are going to look into my issue of not receving vouchX coupon at work today. Just wanted to check on its status,

order id - 8787e0d9-d976-4bf3-9f05-f54b881e6613

[URSAY]

URSAY,
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.

When I have info for you I will make sure that you get it right away.  I can assure you that your funds are safe.  I'm very sorry for the delay.

[URSAY]

Placed an order 4/3 and the payment was confirmed by zip zap at 3:22PM EST (successfully processed). I have not received any kind of confirmation email from bitinstant and do not have the funds in my mtgox account. Let me know what can be done. Thanks!

Please check any confirmation emails for MTGOX coupons.  If you have them then try and use them.  If not then report back to me. 

Found my quote ID through browser history: fc47bee8-178b-44a3-bd98-3ef675f65fa2

I believe this might be the issue? It's been about 20 hours since the payment was confirmed by zipzap.

Wed Apr 3 19:33:39 2013   e1008801-a4a4-4478-834f-68896b5691b6   Serious error occurred

So you did not find any MTGOX codes in a confirmation email.  Correct?

[battletross]

Placed an order 4/3 and the payment was confirmed by zip zap at 3:22PM EST (successfully processed). I have not received any kind of confirmation email from bitinstant and do not have the funds in my mtgox account. Let me know what can be done. Thanks!

Please check any confirmation emails for MTGOX coupons.  If you have them then try and use them.  If not then report back to me. 

Found my quote ID through browser history: fc47bee8-178b-44a3-bd98-3ef675f65fa2

I believe this might be the issue? It's been about 20 hours since the payment was confirmed by zipzap.

Wed Apr 3 19:33:39 2013   e1008801-a4a4-4478-834f-68896b5691b6   Serious error occurred

So you did not find any MTGOX codes in a confirmation email.  Correct?

That is correct. I never received any email from bitinstant at all and the zipzap emails did not include any codes.

[URSAY]

Same problem as everyone else.
Processed two deposits yesterday (April3rd), one went thru fine and one did not.
Looks like an API Error.

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
EventID: ec8983cb-f666-4110-bef1-032ff68079bc
DestAccount: 303611
QuoteID: e04c46f0-3704-42c1-b11e-11cf77769dbf
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025325.45
APIResponse: {u'return': {u'xfer': u'805c3370-6c43-4b96-aa62-33619d49023f', u'amount': {u'value_int': u'48005000', u'currency': u'USD', u'display_short': u'$480.05', u'display': u'$480.05000', u'value': u'480.05000'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}
FundsSent: $480.05 USD

As you all should know, GOX had a rough day yesterday which is causing delay with a lot of orders.  Can you confirm that you have not received any MTGOX codes thru a confirmation email?  Thanks.

[Frostasus]

I did not get no Mt Gox codes, I wasn't sending to Mt. Gox, I was sending to my Blockchain wallet, in fact I didn't get any email from BitInstant. I PM'd you all of my numbers, I know it's just a matter of short time now And thank you for all of your help

[Frostasus]

Please let me know when we have a resolution

[louisBSAS]

Good morning,
Reserves are up again, can you push my BTC-e order through now?

theFed...support is looking at your issue and I am hoping to have a resolution for you sometime today.  Thanks for your patience!

Sounds good, I'm really looking forward to having this thing resolved today.

BitInstant,
It's been 6 days now and no resolution yet.  I would think my so-called "support ticket" should be at the top of the list.  Let's get this fixed today please.

Now that MtGox has proven itself NOT WORTH OF BEING AN EXCHANGE, I have moved all my money over to BTC-e - Sorry to jack this thread...

But, I would like to know the process for taking money out of Dwolla --> BTC-e.   And, it seems theFed is having difficulty too.   There is no option on the BI site for BTC-e (or any other non-gox exchange) 

What are we to do?

So your asking how to use BitInstant to transfer funds from Dwolla to btc-e...correct?

Yes, that is what I am asking.  I don't see an option on the Bitintant site, and theFed seems to be having problems.

[URSAY]

Ok, I'm back for round 2, I sent money on 4/2/13, zip zap confirmed funds are good and sent to BitInstant, I've not received anything. My address is my Blockchain address, what more do I need to do? And I never got a OrderID number.

Did you receive any confirmation emails with any MTGOX codes?

Do you have more info about your transaction such as the quote ID or any other account or transaction #s?

[dookiedue]

URSAY,
Any information for me? I hate to sound like I am in a hurry for a resolution but I am literally sitting here with my car packed waiting for some information so I can feel comfortable going on vacation. This is the only thing hanging me up. I will be camping and won't really have any access to monitor the situation and I am still very concerned. Thank you for your assistance.

When I have info for you I will make sure that you get it right away.  I can assure you that your funds are safe.  I'm very sorry for the delay.

Thank you for the response. I may be unable to monitor this thread looking for a resolution though, is there a phone number that I can call later to check on the status of my ticket to make sure this is resolved. That would really help out a lot and alleviate a lot of my concerns. Thanks...

[URSAY]

Just a quick "thanks".  I really like BitInstant... and have used it a few time already.  Nice job.

Thanks for your note!  I'm glad that you are enjoying our service!  

[URSAY]

Deposited $480.05 yesterday, no coins received.  I had deposited the day prior, and received the coins instantly.

OrderID: bc9233ec-0670-42e8-8018-0f7b288a2df8
EventID: 15e05d38-1406-441e-b030-7f8ee0cb7600

I emailed support almost 24 hours ago, and still no response.

Do you have an order ID #?  Please provide more details about your order such as the options you used and what went wrong.  Thanks!

Isn't the order id number in the above quote?

What went wrong is that I never received the bitcoins.  I used identical options to my previous successful transfer. (Moneygram)  I see no evidence of any transfer using the blockchain.info search (as was suggested by the bitinstant confirmation email)

I am not sure what other information you need to find my transaction.  I feel very uncomfortable copy-pasting the contents of the confirmation email in a public forum.  Please PM me for any specifics you need.

My apologies.  I overlooked your order ID #.

Where was the cash supposed to go from Moneygram?

[noname6520]

URSAY its been 4 days. I keep posting in this thread and I keep getting bs responses (its obvious there are numerous people who dont communicate to each other posting under the user name URSAY).

so, either look back in this thread and figure out how to get me my money (I have posted all information I have in this thread, its ludicrous I have to post my info in a public thread just to get my money.)

Or, send me back my money on dwolla NOW. Dont give me another bs response on how you need my order id or accound id or accound number or how I have some kind of nonexistent coupon that I need to cash in.

Let me be clear I consider you guys nothing short of scammers who freerolled me on 500 dollars (i bought 1000$ bc at 90 and they are now worth 135). Get me my money now. Dont make me post again.

[Frostasus]

I did not get any codes or Emails from BitInstant

Order# 927b5899-9330-40ae-a8e9-318fd42a322  

Quote ID ceef353a-b5bc-4318-85f8-7b66643f95ff

Event ID 363448b3-67d9-44c4-a049-233cef16952a

Wed Apr 3 04:42:18 2013

[URSAY]

Hey guys,

Yesterday I tried to transfer $300 from Dwolla to MtGox using Bitinstant. I have a confirmation from Dwolla that the money was sent, but it is not in my MtGox account and looking at the Bitinstant record, it seems like an error occurred. I tried emailing customer support and left a voicemail, and I don't want to be a nag but it seems like people are getting pretty quick responses to their issues here and, since it's $300 (and I'm a completely broke college student), I'm really worried that my money has some how been lost.

My Order ID is: 3f0b74fe-59a9-485c-a498-6448bca8399c

It looks like I passed 3 fraud checks and then failed a fourth one, even after the log said "Dwolla Verification Complete." I know that if funds aren't already in your Dwolla account you can fail the fraud checks, but the money cleared through my Dwolla account a few hours before I tried to make the transfer.

I've used you guys in the past and have never had any problems, and plan to keep on doing so in the future if this can get resolved

Your money is NOT lost.  I will make sure you are taken care of.  I've opened a ticket for you and escalated it to level 2 support.  I'll be in touch when we know more about your issue.

Thanks!
-BitInstant Support