Official Newbie BitInstant Support Thread (Active Customer Support)

[xqr]

Ok URSAY, it's been 5 days and absolutely nothing has happened with my transfer and my patience is starting to wear out.

Send me my god damn payment already. Enough with this "a ticket has been opened for you" bullshit, send me my coins!

Order ID 3d08445a-1256-4a68-8086-da4cc88215a5

[1714717100]

1714717100

[1714717100]

1714717100

[1714717100]

1714717100

[Brownye]

I'm going to post this one more time, hopefully some one sees it.


Quote ID   6120ef53-e704-4821-b730-78720bc0ed07
Event ID   d4bfda74-67b5-45e9-bdf0-228ce51075b1

ZIpzap account number is
Account Number: 332870427

[masternewb001]

Hello URSAY,

I am posting again as you have not responded to my original post. Please add me to the list of people who need help.

Quote ID   ad6544c9-9120-4c03-a8f1-54d33afca495
Event ID   257a7976-a8ec-4809-a6e2-4ddbc1c680ad

[err0r_01]

err0r_01,

I have submitted a formal support ticket for you and I hope to have more info for you soon.  Thanks again for your patience.

-BitInstant Support

Any news about this?
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471

Need some help about the status of this ticket.
Can I have and estimated time of when this transaction will be complete.
Thanks!

[Cogine]

Placed my order on 4/3/2013 at 5:41PM EST
Have not posted anything for three days trying to be patient.
Seeing many peoples orders go thru that attempted to process payments much after I attempted mine.
Have heard nothing and now on day 5 of waiting.

ZipZap Account Number - 524-193-562

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270
EventID: ec8983cb-f666-4110-bef1-032ff68079bc
 
Incorrect APIResponse -  {u'return': {u'xfer': u'805c3370-6c43-4b96-aa62-33619xxxxxxx', u'amount': {u'value_int': u'48005000', u'currency': u'USD', u'display_short': u'$480.05', u'display': u'$480.05000', u'value': u'480.05000'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}

[Singlebyte]

Just reposting my info in hopes someone will take a look at it for me.  I am on the 4/7 ticket.

order # 59941382-8236-4462-94d8-c7b687872612

4/8/2012 8:05 am pst
UPDATE: just received an email update from bitinstant.com support they are working on issue.  Will post more info as I get it.

4/8/2012 8:08
Just received CC email from support at bitinstant.  They emailed coinapult asking them to push my order through.

[Protagonus]

Replying again here as I did not have my order ID before;  ZIP ZAP was kind enough to respond to my query regarding the transaction.

PLEASE HELP!  16hrs and counting, ugh

Merchant order ID
445226d7-1bb0-49f9-b17f-fa8e5316a936

[fortus]

I also placed an order on April 3rd. and have received $0.00 to Mt Gox account. I have sent numerous emails, chats and an EMERGENCY voicemail to no avail.

Will a post to a forum accomplish more then their own website?

OrderID: 32b5ecfe-9b3e-4f6b-9c79-0ca166202ef5
EventID: 875e94ab-7877-4b98-86da-e27371c888b7

5 days with no response to your customer whatsoever. Way to keep them guys. Please transfer my funds to my account.

[URSAY]

Hey guys I'm back to work...was just actually just testing MTGOX deposits with the different account numbers.  I had to go thru Moneygram (which I know how to use) and they ended up telling me that I couldn't complete my payments because Moneygram had some issues.  I could get into specifics but I'd rather solve YOUR issues right now!!!  I'm hoping to complete these transactions later today when Moneygram might be able to solve my issue.  I will just have to be patient.  Bear with me and I will let you know the results!  I used my MX GOX # on one deposit and my GOX user name on another.  

I'm working now on logging your issues from last night and this morning.  I'll start first with my PMs and then I will get into the actual forum threads.  Thanks for your patience guys!  

P.S.  Some of you might be interested to know that the Moneygram deposit I WAS able to make landed in my GOX acct. immediately!

[DoctorFluff]

URSAY,

I PM you just in case you didn't see it there here it is again, please open a ticket for me. Thanks!



OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c

[cryptal]

Is there a way to make deposits to BitInstant without having to interact with a human? The demo video showed that CVS deposits require speaking with a MoneyGram operator + the local CVS cashier. Are there ways to deposit money that don't require human interaction?

[noodlemctwoodle]

Hi

I tried to process a some of money from MT Gox - US Dollar voucher to PayPal this morning at 09:20 I've got status complete and the funds have left my MT Gox account however my PayPal account balance is still zero?

I have received both emails to say the order is complete however the confirmation email shows an error as shown below:

OrderID: 10584681-0b55-49f2-a951-df69210c57ed
EventID: 1fbf12f7-ea9f-4bc6-9fde-c25e1297e4fa
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365412865.45
APIResponse: {u'errorCode': u'OK', u'withdrawalErrorCode': u'MANUAL_INTERVENTION_REQUIRED', u'paymentID': 349115}
FundsSent: $160.149569155 USD

Please can someone help???

[msiddiq]

Can someone at least acknowledge? I sent BTC over 24 hours ago via the Walmart -> Moneygram -> Zipzap -> Bitinstant -> Bitcoin Address method. I have still not got my BTC in my address. I have tried to contact URSAY by PM, I have tried to message on this board, I have tried to send a support email to support@bitinstant.com, and I have tried to use the Contact Us on bitinstant.com. Nobody has done anything or said anything to me. PLEASE ACKNOWLEDGE!

Here are the details

Quote ID   93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf
Event ID   072783d0-e362-499c-8cc6-7a4ba375e576

Timestamp   Event ID   Event type
Sun Apr 7 13:42:03 2013   072783d0-e362-499c-8cc6-7a4ba375e576   Quote for new transaction
Sun Apr 7 15:17:25 2013   bc2ef0ac-d37b-4787-a041-68acbed69a50   New Order
Sun Apr 7 15:17:18 2013   3b37ac63-22d7-44c3-beba-f8bceecfabdd   Coinapult Order Loading
Sun Apr 7 15:22:19 2013   7a0de201-1df0-4219-ab87-397d9e0df097   MTGox Order Loading

ZipZap details:

Account #: 211682331
Receive Code: 9611
Account Number of the Bill to Pay: 211682331


PLEASE RESPOND

[ScrapOfCat]

Good Morning Ursay.

Hi, I also am having a problem with receiving the coins from a cash transaction through moneygram.

I went back in my browser history to the quote page, and if that worked correctly this is the information:

Quote ID is: b8c74966-1815-4fdb-acd0-235b21c8e0dc

Event ID is: 8f44a25b-d328-4fcd-975f-502e98b9da1e

I don't know if it's safe to post the moneygram reference #, so i won't unless you ask.

I've done several seamless transactions in this exact same way to this exact same address, and it's usually been pretty quick.  so far it's been 9 hours and i haven't received either bitcoins or any emails from BitInstant.

It looks as though the moneygram reference is useful to you, so it is 786120840

Would you please acknowledge that I am on the list to get this issue dealt with?

[ocbitcoin]

Ursay, thank you for putting me on your list and corresponding with me via PM.

If you resolve my problem today, and get us the coins we paid for on Apr 02 at the correct rate at the time, I will gladly tip you 0.2 BTC!!  

[funktion]

I also have not received my bitcoins. I used moneygram and sent to my btc address.

Quote ID   00e32bba-e60d-4999-9c2d-c7e3313561af
Event ID   1b99c68b-3bd3-4cff-a359-80f21a70d9fb

Thanks.

[err0r_01]

Hey URSAY,

err0r_01,

I have submitted a formal support ticket for you and I hope to have more info for you soon.  Thanks again for your patience.

-BitInstant Support

Any news about this?
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471

Need some help about the status of this ticket.
Can I have and estimated time of when this transaction will be complete.
Thanks!

Any info?

[thannon1261]

Hello,

I have been using bitcoins for sometime now, and this is not my first order with bitinstant, but my first that has taken this long.  When I check the status of the order it just says "loading" and never changes to anything else.  The log shows that the coinapult and mtgox orders were loading, but there was no activity after that.  I have emailed the support team at bitinstant twice and no response.  Just wondering if anyone else has experienced this and how long it took to get resolved. 

Thank You

OrderID:

5871c29e-3acd-414a-8d5d-9f9a95e6fa4e

[synergy7]

I still haven't gotten funds for my second order. The price has gone up $30 since my initial order. Will I be compensated for this?

[reader31]

please answer my question...my other plans are getting delayed because I used your service...atleast be reasonable enough to give me a direct answer for when I can expect to get my money...Your delay is dragging down my other plans...

this is the fourth time asking about my VouchX deposit...Why do I have to keep posing on this thread to get my money back and keep checking back for replies twice a day? This is how you want to TREAT ur customers?

Its been more than a wekk and I have no idea what happened to my money?? Why is it so difficult for you send me my vouchX coin? If you care about your customers then why is there not a notice on your site infroming about the current difficulties you are facing??

I'm starting to loose my cool with my order...Please resolve this...its been more than a week of BS.

order ID - 8787e0d9-d976-4bf3-9f05-f54b881e6613

I have escalated you thru support and they are working on it.  I am not requiring you to repost or check back.  You funds are safe and you will get your order as our customer service agents work through the volume.

We HAVE posted all kinds of things about the current difficulties we face and we always do!  You must not be reading?

I apologize for your wait and I hope to have your issue resolved soon.  Thanks for your patience!  

Can you give a day count? How fast is "soon"? - please dont try to dodge this questions, please be specific. As this would give a clear idea of the timeline to plan my other activities around this.