Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

I still haven't gotten funds for my second order. The price has gone up $30 since my initial order. Will I be compensated for this?

I just finished with my PMs and I will be posting a working 4/8 support list soon.  

You've already sent me this via PM.  Duplicate posts, PMs, support tickets, etc. only slow us down.  Thanks for your understanding!  

[1714746992]

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[URSAY]

Just did a bitinstant -> mtgox cash despoit..

ZipZap confirm email received. Nothing in  my mtgox acct#M07287805X

sigh, Guess I need to start saving those stupid order codes.

zipzap acct #?

[URSAY]

What the turn around time using google checkout? Ordered yesterday, still awaiting bitcoins.

Thanks

Please provide info such as an order ID # or quote # so I can look up your issue! 

[URSAY]

On April 5th, I made a money gram transfer via bitinstant into my Mt Gox account, but it appears the account number I gave you was incorrect. Here is the following information pertaining to the above:






OrderID: 5627cf17-86e0-4bec-b3e0-9b66ae7a7b8e
EventID: 45991b7b-1f54-4ba2-a939-6f7dfe4df55c
DestAccount: M298272X
QuoteID: 08483d75-64a6-4697-b3c0-b5b1053e3700
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365207140.51
APIResponse: MTGOX-USD-8WWMF-7LYHW-6RKWK-68FEFmunber

I omitted two numbers; the correct account number is M95298272X.  Is there anything you can do to rectify this on your end?  Sorry for the mistake, PLease follow up with me ASAP.
        

You essentially posted your GOX coupon publicly.  I will have to work on getting it canceled and submitting you a new code.  Thanks! 

[rsglenn]

Hello, I sent money to BitInstant on April 2 who then transferred the funds to my Gox account - WHERE IS MY MONEY?

OrderID: 861132a1-624e-4044-ba6d-ac04bfd6c437
 EventID: 0653444f-474e-4e24-a46d-124e1404e198

Please help me, BitInstant

[URSAY]

Support list for 4/7

CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker

I am also logging many issues from Facebook.  Submitting support requests via all channels slows things down.  Please be reasonable, submit your request in 1 place, and be patient.  Thanks!  

Thank you for addressing my issue. Can you give me some clarification on what being on the support list means, when will our issue be resolved, and will we be refunded the value of the coins we have lost? When i placed my order the price was roughly $156. It has risen almost $20 resulting in a $60 loss.

The support list allows me to be more personally accountable with your issues so I can give you an idea of what your issue is and what is being done about it.  There is currently no ETA for resolution.  If you have an issue with your order once you receive it then you can ask me to open another support ticket for your new issue.  One step at a time.  Thanks!  

[aDarkKnight]

Hello,

I had a problem with a MtGOX coupon.

I would like to know where the funds have gone.

Order ID:  c2e41de1-f462-4c36-b55f-6de6312105d0

Thanks!

[URSAY]

I ordered my BTC from bitinstant using Moneygram to ZipZap over 10 hours ago. I emailed support, PM'd URSAY, but I haven't got any response yet. The Quote ID is 93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf

Thanks

I have already received your PM and I am posting a new working customer support list soon.  Duplicate posts, PMs, emails, etc. just slow us down.  Thanks for your patience. 

[err0r_01]

ok, I look forward to see my order in that list. Thanks!

[URSAY]

Hello, I performed a bitcoin to address purchase a few days ago now, and Bitinstant has stopped replying to my emails, as well as no update on where my BTC are. Can anyone help?

Without any specific information to identify your order I cannot do anything. 

[URSAY]

Guys I need some info on why i didnt receive my PP $.

Order: 800dc646-22f4-4408-8d8f-d6d6a5f0b0c2
Quote: 641492aa-fab6-435e-9025-6cd2871faa47

Please read my posts.  I posted this on the last page...

I am seeing everyone's issues and you are all being added to today's support escalations.  I will post that final list for 4/7 later tonight.  

Would you be so kind to add me to the next list?

Yes sir.  I will post a working copy in the morning and then a late night final.  My apologies. 

How come there have been no announcements/updates pertaining to the cause of the problem and a rough ETA? We as customers who were provided this "guarantee" deserve this information.

We HAVE been providing info regarding some of the issues.  Many of your don't seem to be reading it. 

[PC_Mobile]

Support list for 4/7

CBRF4I / Rocker122 / wicker33 / twigger13 / Apanauc / roganmaster [RESOLVED] / earthwormjim1 / btchaver / ikuzo1 / kubrickonthemoon / Boing7898 / Rafa7 / ilich / synergy7 / noname6520 / cash4 / thewebguy0 / KeyT86 / Joerg / ocbitcoin / chile / gshu / appleijunkie / cooljay24 / b00ks101 / dookiedue / pennyback / trevorj / baggage / Luckybit / gordon154 / pennypack / PC_Mobile / iiqher / jherbjr / jherbjr / logeyG / Singlebyte / Statesman / Panzerknacker

I am also logging many issues from Facebook.  Submitting support requests via all channels slows things down.  Please be reasonable, submit your request in 1 place, and be patient.  Thanks!  

Thank you for addressing my issue. Can you give me some clarification on what being on the support list means, when will our issue be resolved, and will we be refunded the value of the coins we have lost? When i placed my order the price was roughly $156. It has risen almost $20 resulting in a $60 loss.

The support list allows me to be more personally accountable with your issues so I can give you an idea of what your issue is and what is being done about it.  There is currently no ETA for resolution.  If you have an issue with your order once you receive it then you can ask me to open another support ticket for your new issue.  One step at a time.  Thanks!  

Is there a way we can look up our ticket status if we're on that support list for 4/7? Sorry I just don't really understand this process is all.

[URSAY]

Thanks for doing this. Can I be added to the list as well? Thanks in advance.

When you provide with with no info I can't do anything.  

[URSAY]

Wow! Just checked my email and I got an email from bitinstant. Checked my order status and it says it has been executed.
Should be getting my coins in an hour or so..but everything seems to be working fine now.

Mine came through too. Except at a price higher than what I paid... Lost another $8 on top of fees.

I seem to be repeating the same things over and over.  Please read my posts guys.  If you have an issue with your order let me know if you'd like to submit another support ticket.  This is the process we use to HELP YOU! 

[URSAY]

Wow! Just checked my email and I got an email from bitinstant. Checked my order status and it says it has been executed.
Should be getting my coins in an hour or so..but everything seems to be working fine now.

Mine came through too. Except at a price higher than what I paid... Lost another $8 on top of fees.

Yeah I lost a couple dollars too..

Are you asking me to open another support issue or just complaining to the forum? 

[URSAY]

Wow! Just checked my email and I got an email from bitinstant. Checked my order status and it says it has been executed.
Should be getting my coins in an hour or so..but everything seems to be working fine now.

Mine came through too. Except at a price higher than what I paid... Lost another $8 on top of fees.
[/quote

we'll all be losing money cause they can't get their shit together. i gave bitinstant another chance after this same exact thing happened a month ago but i'm done supporting a company that gives no information to their customers and fails to deliver the service we pay them for. the only reason they exist is to help people get bitcoins quickly and conveniently and they haven't been able to do either of those recently

Do you want me to open a support ticket so we can try and resolve your issue? 

[URSAY]

hi. when will you have the pay to btc-e back and also pay from bank?

Features are always being removed and returned to service.  Please check back! 

[URSAY]

Hello USRAY, could you please add me to the next list? I have a support ticket open (apparently), but haven't heard anything yet, and it's now been 5 days since I successfully paid. I was buying a VouchX coupon, paid successfully with ZipZap, but got "Serious error occurred" on your site.

Quote ID: 9db0696e-9a33-4fd1-add7-e1c9e6103787

I personally opened a ticket for you before I started doing the updated support lists which allow me to update you with more info.  I'm adding you to the support list now for 4/8.  Thanks again for your patience! 

[Nonya Business]

How about We solve problems instead of answering questions & compiling lists?

[FYourself]

Why is everyone having so many issues? This really shouldn't be happening with a supposedly instant service.