Official Newbie BitInstant Support Thread (Active Customer Support)

[dhbanes]

Hello USRAY, please add me as well. Quote ID   6d1f93b5-77bf-43c8-9ab5-5ad6b9665fe7

[1714725552]

1714725552

[damavox]

  I spent nearly $160 to using zipzap and bitinstant in ordder to purchase bitcoins for my blockchain.info address. I complete the purchase at around 5:30pm est and it is now 1:34am est the next day! This is really troubling considering I need the coins asap. Normally i do not have a problem. Just like other people i received a confirmation from zipzap saying my order was completed successfully but did not receive one from bitinstant. If i can (considering this is only my 2nd post) I will be Pming the ceo right after this post.

[jack789]

Me too...

I sent $200 at CVS.  Zipzap confirmed they got money.  But, no money goes to my MtGox.  I sent them messages, but no replies.  Here is my order info:

 Quote ID   4391f8f3-6f6c-4f70-8434-80ea75fe9b8e
Event ID   616c1cda-66b0-4d17-b148-804d4d5b6297
Quote valid until   Sun Apr 7 22:48:27 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $200.0 USD
Amount you will receive   $192.02 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   MtGox


What's going on ?.....

[paradoxal]

I'm having my transaction stuck at "MTGox Order Loading" as well for a cash to address.

Quote ID   89935216-bf5d-4c9e-a905-c4fc70cea390
Event ID   34ac2998-322f-4145-8fe1-f2c656fc2868

[Imaginer]

I wonder if any orders are successful. Must be, because the site is still accepting new orders.

Otherwise, don't know how they handle it if they are backed up like this and have to do manually.

Sure hope it can be done.

[na_krul]

Hello, I sent money to my paypal account yesterday and i didn't receive them yet. I wrote to support and they didn't reply...
Order ID    de3742b6-9caf-4bee-b04f-55837908b664
Quote ID    75084d0b-9f80-4c76-9879-4d4ba64e069b
Event ID    60dfaca8-3deb-4909-9bd2-306075d8f775
Fees (inclusive)    9.0% + $1.00 incl. paypal fees
Amount you paid    $129.54 USD
Amount you will receive    $117.21509504 USD
Delivery Deadline    Sun Apr 7 09:24:32 2013
Destination exchange    PayPal

[Statesman]

I wonder if any orders are successful. Must be, because the site is still accepting new orders.

Otherwise, don't know how they handle it if they are backed up like this and have to do manually.

Sure hope it can be done.

I would hope that they honor the quoted price at that moment for all these backed-up orders. Otherwise, we're losing coin.

[caffeineJoe]

Just To Clear Up Confusion

To transfer USD into my mtgox utilizing
Bitinstant

Use exchange account

Name? Six digit number?
Or
The Account number MxxxxxxxxX

What one will get the funds to my
Mtgox
Account NO FAIL?

Thank you in advance for your reply.
good morning,
CJ

[BitSmack]

Add me to the list please order ID#

8599bf4d-4c4d-4755-9607-838fa9757e00

[EJS420]

Crap...well it's reassuring i guess to see i'm not the only one.  I've been researching all day to find out WTF happened to my deposit.  Anyways, i made 3 deposits today, and 1 did not go through.

Here is my quote ID 121c24da-3a19-4f6a-ba76-044902655b0d

PLEASE hurry!!!! I've lost over $100 in jumping prices!!!

[caffeineJoe]

Crap...well it's reassuring i guess to see i'm not the only one.  I've been researching all day to find out WTF happened to my deposit.  Anyways, i made 3 deposits today, and 1 did not go through.

Here is my quote ID 121c24da-3a19-4f6a-ba76-044902655b0d

PLEASE hurry!!!! I've lost over $100 in jumping prices!!!

three deposits,
did you use the
Use exchange account
Name? Six digit number?
Or
The Account number MxxxxxxxxX

or were all three one type?
thank you
CJ

[noname6520]

Hello URSAY
Let me just say that I am pretty infuriated. Not at the time its taking bitinstant to send me my money though.

I found out last night that Dwolla -> mtgox is instantaneous (an acquaintance sent money last night). There was no reason for me to even use bitinstant since I sent from Dwolla -> bitinstant -> mtgox and definitely no reason for it to take a week to get me my money once you guys had the dwolla funds. I feel so ripped off.

regardless, I am owed 4 bitcoins (I did the math on a previous page). I guess the ticket is already submitted. I dont care if you guys wait till btc is worth a million a piece, you still owe me 4 bitcoins. Please don't wait another week and send me enough dollars to buy 4 bitcoins at some long gone price. Whenever you guys your act together, send me 4 bitcoins at the current price.

thanks,
noname

[Imaginer]

a9a8f9df-76e6-4147-a3aa-afe260cbbacf
a966ebf4-70b4-4df9-b77e-8af09f7108c3

Not sure what event, or what... But one should identify my order. I know I reposted. I messed up before calling one one and the other the other.. when I'm not sure.

[Singlebyte]

This is getting so frustrating!  Been nearly 24 hours without an update.  Live assist didn't work, no answer to emails, no answer on emergency number posted on website.  So here we are, all asking where our money is?  We finally get a brief reply saying we are added to the list for trouble tickets.  Well what does that mean?  Give some solid answers of when/if we will see our money!  Every hour that goes by is lost money for all of us because of the fast rate bitcoins are rising. Do you intend on refunding our fees or honoring the purchase price of the coins at the time we ordered?  We need some answers.  Please give us details and estimated times.

[cash4]

I was able to resolve my moneygram>zipzap>bitinstant>mtgox transfer issue by adding the mtgox code from the bitinstant email. from the email copy the code to the right of APIResponse: , then goto https://mtgox.com/trade/funding-options

then click add funds then choose a funding method and then select Redeem MtGox Code and enter the code.


URSAY, you can remove from the que.

[BitByInstant]

2nd time having issues out of 3 attempts.    Service needs improvement.

Order ID:  2e7a78a6-9cd4-4306-8f73-629ef1c0f1d0
Quote ID:  05300dff-55b6-484f-acaa-a5e6f5616786
Event ID:   416d13e9-64b7-4eb2-942a-7a830e09d2a4

[the chief]

I'm sad to hear BI still having problems.

I need instant bitcoins today. What are the alternatives to bitinstant? I'm not going to wait around for days again while BI scrambles to cover the funds.

[Nonya Business]

Me too, time is Money!
OrderID: fd715148-a91d-40a3-8b3b-0fa8a91b0c48

Zipzap:
Amount to Pay: $503.95
Account Number: 129510301

Amount to Pay: $503.95
Account Number: 872511969

Bitcoin Address: 18gzHtYuc3KNss2zLCREHs9ZgcEyNKuk3X

[cookiesncream]

Hi everyone!

I'm new. I have a wallet on block chain.. I got confused at bitinstant... made an account on Mt.Gox...

And then got a $200 MoneyPak card.

So I guess my goal is..

$200 Money Pak -> Bit coins -> into block chain wallet.

Can anyone help me?

[err0r_01]

err0r_01,

I have submitted a formal support ticket for you and I hope to have more info for you soon.  Thanks again for your patience.

-BitInstant Support

Any news about this?
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471

Need some help about the status of this ticket.
Can I have and estimated time of when this transaction will be complete.
Thanks!