Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Amount to Pay: $199.95
Account Number: 690291448

My MtGox order did not go through. Please fix.

Is that a zipzap acct. #?  Please be clear with your order details.  Thanks! 

[1714731716]

1714731716

[1714731716]

1714731716

[1714731716]

1714731716

[URSAY]

Hey, I am new to this thread but also having issues with bitinstant today...

Tried to send money from dwolla.com to my online wallet. The money was taken out of my dwolla account but I got "Dwolla failed verification - unable to locate" on bitinstant's site.

What do I need to do/what do I need to post in order to resolve this issue?

Thank you in advance for your help!

- B

Order ID #?  Quote ID #?  Any other info you have???  Thanks! 

[glt512]

keep up the good work URSAY. 14 hour days 7 days a week are no joke.

[diesel2946]

I went through my blockchain.info wallet to buy bitcoins through Bitinstant and haven't received my coins yet.  I've had numerous successful attempts but am stuck on this one.  I already received an email confirmation on a successful payment by ZipZap but no bitcoins.  The order status on Bitinstant just stays stuck at "loading."

Order ID:  87dcb758-5107-4f7b-b3b8-bf4be0b2883d
Event ID:  61615426-b3dd-4b61-b0fc-1813a09293e8
Destination Address:  1CPoaKoYJs3oFVTpjRw95HmRpNx2KcmFgJ


Order event log

Timestamp      Event ID              Event type
Mon Apr 8    17:58:27 2013   61615426-b3dd-4b61-b0fc-1813a09293e8        Quote for new transaction
Mon Apr 8    18:29:53 2013   11151bf2-8775-4e45-82c7-95b62ea566ee        New Order
Mon Apr 8    18:31:04 2013   d38ddde4-a381-4463-baf4-82795b330972        MTGox Order Loading


Please help me out in getting my bitcoins!

[Droganan]

Amount to Pay: $199.95
Account Number: 690291448

My MtGox order did not go through. Please fix.

Is that a zipzap acct. #?  Please be clear with your order details.  Thanks! 

It is a ZipZap account #.

Amount to Pay: $199.95
Account Number: 690291448


ZipZap purchase made to MtGox account.

[URSAY]

Has anyone had their issue resolved in the last 40 hours!?  Post if you HAVE received your funds or if bitinstant.com has resolved your issue.  Provide time/details so the rest of us can feel assured.

Dude, just read the thread. C'mon.

Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.

Dude... I don't give a rats ass they are having problems.  This is bullshit.  I will post good stuff if they come through and negative stuff on every board on the internet if I just got screwed out of my funds!

Please be considerate and understand that I am trying to help.

Ursay,

I do appreciate YOU following up on this thread and trying to help.  I also understand you guys are overwhelmed with the onslaught of demand.  It is just starting to get annoying how long this is taking especially with the market moving the way it is.  Do you have any ETAs or updates on the situation?  Question, assuming I get my funds, is the service back functional for someone to make deposits via Moneygram/ZipZap now?  Or is it best to wait for your team to resolve all the issues?  I made two transactions Saturday that went through fine and I love the service when it works.

Thanks

I was testing Moneygram with zipzap today (testing multiple GOX acct #s on 1 acct.) and it worked great for me (other then an issue with Moneygram that I still have to resolve)...

Every order situation is different.  

[URSAY]

keep up the good work URSAY. 14 hour days 7 days a week are no joke.

Thanks man.  I'm a long time Bitcoin guy and I am not required to work these long hours but I love taking care of you guys and watching this market grow! 

[itsalwayssunny]

Hi I am new to bitcoins but have made a handful of deposits before.  I made a small moneygram cash deposit for just over $100 yesterday to a new wallet created on blockchain.info.  I received a email saying it was done at 9pm last night....

The problem is that they deposited the money/coins in a different wallet!  I contacted bitinstant and they said they cannot help me. I have also contacted blockchain via email but have not heard back from them...

I have the wallet address that the coins went to but cant access the money as it is not my wallet.  What can I do to get my coins in MY WALLET.  Please can someone help me?

Thank you very much...

Do you have an order ID # or quote ID #? 

Yes here it is:    QuoteID   237769ce-1395-488f-b5af-51bb5bfd5d14

The money was deposited into this wallet:    
1HHy2vdc5mQV6WtFzBwDugiPsyGoGwiB26

It should have been deposited into this wallet:
1DgKNi7g6gaZYFwtFSZqNSy58Jbdd4PaYH

[gb5692c]

Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

[Xosihc]

Hey, I am new to this thread but also having issues with bitinstant today...

Tried to send money from dwolla.com to my online wallet. The money was taken out of my dwolla account but I got "Dwolla failed verification - unable to locate" on bitinstant's site.

What do I need to do/what do I need to post in order to resolve this issue?

Thank you in advance for your help!

- B

Order ID #?  Quote ID #?  Any other info you have???  Thanks! 

I sent it in a PM, hopefully that was cool

[Singlebyte]

Has anyone had their issue resolved in the last 40 hours!?  Post if you HAVE received your funds or if bitinstant.com has resolved your issue.  Provide time/details so the rest of us can feel assured.

Dude, just read the thread. C'mon.

Obviously they are having issues and attempting to fix it. Just FYI i'm on the list for Today.

Dude... I don't give a rats ass they are having problems.  This is bullshit.  I will post good stuff if they come through and negative stuff on every board on the internet if I just got screwed out of my funds!

Please be considerate and understand that I am trying to help.

Ursay,

I do appreciate YOU following up on this thread and trying to help.  I also understand you guys are overwhelmed with the onslaught of demand.  It is just starting to get annoying how long this is taking especially with the market moving the way it is.  Do you have any ETAs or updates on the situation?  Question, assuming I get my funds, is the service back functional for someone to make deposits via Moneygram/ZipZap now?  Or is it best to wait for your team to resolve all the issues?  I made two transactions Saturday that went through fine and I love the service when it works.

Thanks

I was testing Moneygram with zipzap today (testing multiple GOX acct #s on 1 acct.) and it worked great for me (other then an issue with Moneygram that I still have to resolve)...

Every order situation is different.  

Thanks for the reply.

FWIW
My problem apparently got stuck at coinapult.com.  I was transferring to bitcoin address.  MoneyGram & ZipZap seemed to work properly.

[URSAY]

Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

Have you logged onto GOX to see if your $$$ is there?  Have you checked for any GOX codes?  Thanks! 

[yellowbellypig]

Refer to my PM Ursay

[gb5692c]

Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

Have you logged onto GOX to see if your $$$ is there?  Have you checked for any GOX codes?  Thanks! 

Well the destination address I typed in on BitInstant was a bitcoin address so how would it be in GOX?

[awdroket]

It's in there now, you're the man URSAY!!

[URSAY]

Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

Have you logged onto GOX to see if your $$$ is there?  Have you checked for any GOX codes?  Thanks! 

Well the destination address I typed in on BitInstant was a bitcoin address so how would it be in GOX?

Didn't you say that you selected GOX as the destination address above?

[URSAY]

It's in there now, you're the man URSAY!!

Does this mean your issue is resolved? 

[twigger13]

Nothing in my MT GOX Account yet ursay.....just giving you an update  I am on the 4/7. thanks!!

[gb5692c]

Hello, I've used your service before with great success and love it. However, this afternoon I think I made the mistake of selecting MtGox as my destination address instead of just a regular bitcoin address. If you could help me resolve this that would be great.
Thanks.

Order ID : 797c7678-3885-4136-bcb2-06cbfb125f59
Quote ID : b941b4ed-7041-42f2-b686-b4ffc8902ceb

Have you logged onto GOX to see if your $$$ is there?  Have you checked for any GOX codes?  Thanks! 

Well the destination address I typed in on BitInstant was a bitcoin address so how would it be in GOX?

Didn't you say that you selected GOX as the destination address above?

Yes. Sorry, I don't think I'm explaining this well enough. When I created the order on BitInstant the option I chose was Cash Deposit to MtGox (on accident) when I was trying to choose Cash Deposit to Bitcoin Address. So instead of puting a MtGox account number in the box, I typed my bitcoin address that is not associated with MtGox.

[itsalwayssunny]

Hi I am new to bitcoins but have made a handful of deposits before.  I made a small moneygram cash deposit for just over $100 yesterday to a new wallet created on blockchain.info.  I received a email saying it was done at 9pm last night....

The problem is that they deposited the money/coins in a different wallet!  I contacted bitinstant and they said they cannot help me. I have also contacted blockchain via email but have not heard back from them...

I have the wallet address that the coins went to but cant access the money as it is not my wallet.  What can I do to get my coins in MY WALLET.  Please can someone help me?

Thank you very much...

Do you have an order ID # or quote ID #? 

Yes here it is:    QuoteID   237769ce-1395-488f-b5af-51bb5bfd5d14

The money was deposited into this wallet:    
1HHy2vdc5mQV6WtFzBwDugiPsyGoGwiB26

It should have been deposited into this wallet:
1DgKNi7g6gaZYFwtFSZqNSy58Jbdd4PaYH

Mr URSAY,  should I just wait and check back here for a solution to my problem?