Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

If you are on this list then I have manually pushed your order thru.  You may see results soon.  Your tickets will remain open and they will still be escalated regardless.  

iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady

URSAY,

I did receive the CURRENT price for BTC on Mt.Gox weighted average. ~189/BTC.

However, my Quote and deposit were made on 4/7 at 4:45PM, at a weighted average of ~165/BTC.

I would like to start a ticket to make up for the difference in BTC, as per Charlie's statement that quotes are always honored at that price.

By my calculations, the deposit was short by .16 BTC.

Quote ID: c1324b76-442e-45fe-b0f1-d444e99345e4
Event ID: 7141f172-8250-41f2-97de-3d58d59f4712

Again, requesting a ticket be opened to make up the difference in my Quoted price, versus what I've actually received.

Thank you for all your hard work thus far, and I look forward to receiving the rest of my order. Thanks again.

Old ticket CLOSED.  New ticket OPENED on 4/9 list. 

You are the man/woman/android! Thanks.

I get a robot title???  Robots never die!!!   

[1714694635]

1714694635

[1714694635]

1714694635

[1714694635]

1714694635

[URSAY]

[Resolved]

Just thought I'd check back in and let you know.

Thanks brother.

Another 4/8 issue RESOLVED.  BAM!   

[URSAY]

I emailed charlie and he responded very promptly and honored the exchange rate at the time of my quote.  transaction cleared. all smiles now.  Thanks for making everything right in the end guys.

Charlie is THE MAN!!!   

[URSAY]

has been over 24 hours since moneygram for mtgox deposit was sent.

quote id: 549c7f7e-e181-4197-ac98-948f71991aa4
event id: 034ed0da-79ad-46d5-bbad-0b22d7d55ab0
zipzap account #: 925019432

Are you asking me to escalate a support issue or have you already been logged?  Thanks! 

i haven't been logged or anything so yea i'd like to "escalate a support issue"

You are on the 4/9 support list!  Thanks! 

[URSAY]

I sent USD from a Mt Gox coupon to my paypal account 2 days ago and haven't yet received the funds.
I received a 'confirmation' email with this information:

OrderID: 685358d4-20e3-46a1-a2b2-005384e737d9
EventID: 650e435a-be63-410f-9a68-e03c4f0c037f
...
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365237939.13
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $113.072 USD

Please get this transaction sent through.
Thank you

Got you on the 4/9 support list!  Thanks! 

[Nonya Business]

Anyone that used zipzap and gave me their zipzap #s...

I am about to resend your orders thru manually.  I find this can resolve the issue in some cases.  However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain.  I will post a list of people that have been pushed thru manually in a moment.

Me too, time is Money!
OrderID: fd715148-a91d-40a3-8b3b-0fa8a91b0c48

Zipzap:
Amount to Pay: $503.95
Account Number: 129510301

Amount to Pay: $503.95
Account Number: 872511969

Bitcoin Address: 18gzHtYuc3KNss2zLCREHs9ZgcEyNKuk3X

Nothing for me yet

URSAY, 1 of my 2 transactions have gone through. Nothing on the second? Will need a new ticket as "Current Rate" was deposited NOT "Quoted Rate" as I have broken down below. My quotes/transactions were 2 minutes apart so if if you can perhaps correct the 2nd deposit before depositing it'll save a second ticket thus speeding up ALL tickets.

Purchased at $141.5 per transaction
Purchased $500 per transaction
Bitcoin = 3.5335689 per transaction
Recieved = 2.71604 per transaction
Difference = .8175289 per transaction


Lastly, for now, I would like to deposit more. Can you lay out the Fastest, EASIEST, most Hassle free way to do so in hopes that I can save myself, Bitinstant, & especially YOU any further headaches. THANK YOU for ALL your work in expeditiously sorting out this mess for everyone.

[URSAY]

UPDATE: MY 4/8 ISSUE HAS BEEN RESOLVED. I HAVE RECEIVED FUNDS INTO MY MTGOX ACCOUNT. THANK YOU URSAY FOR THE AMAZING CUSTOMER SUPPORT, YOU SIR ARE A GREAT MAN.

Now I would like to open up a new ticket regarding the price when I deposited my bitcoins. I did the deposit around 5:30 Central Time at CVS. The price of bitcoin at that point was somewhere around 150 - 160. I put in 480 (after fees for everyone). The current market price is 193. That is a total of 2.48 bitcoins.

At 155 (estimated cost at time of deposit), it would be a total of 3.1 bitcoins. This means that I am missing about .6 bitcoins. Here is an address where these can be deposited:

1PSXxuZo7znteU7D48LhTCezq51wg6ZmxP. Or it can be put directly into my mtgox account.

Please let me know if there is anything else you eed!

Support ticket opened for 4/9. 

[dim3thyl]

Please add me to the current support ticket list. Thank you!!

OrderID: 1f7b7150-3d54-432a-a33f-ed997757d592

QuoteID: a5cc4a7f-6d4e-41af-b860-a1fbe760a014

I was assured earlier that you would be honoring the price at the time of the order, keep up the awesome work and please don't let me down on this one!!

[navahoboy]

Hey all!

Bitcoiners, don't lose patience. My Walmart > MoneyGram > Zipzap > bitcoin address transaction that was in 'BitInstant Limbo' has been resolved! URSAY is the sh!t, so leave him alone and let him do his job. xoxoxoxoxoxoxoxoxoxxxxxx Bitcoin AND BitInstant. URSAY got this. Let's take BTC to the top, kids ;-)

Patience rules.

[URSAY]

Anyone that used zipzap and gave me their zipzap #s...

I am about to resend your orders thru manually.  I find this can resolve the issue in some cases.  However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain.  I will post a list of people that have been pushed thru manually in a moment.

Me too, time is Money!
OrderID: fd715148-a91d-40a3-8b3b-0fa8a91b0c48

Zipzap:
Amount to Pay: $503.95
Account Number: 129510301

Amount to Pay: $503.95
Account Number: 872511969

Bitcoin Address: 18gzHtYuc3KNss2zLCREHs9ZgcEyNKuk3X

Nothing for me yet

URSAY, 1 of my 2 transactions have gone through. Nothing on the second? Will need a new ticket as "Current Rate" was deposited NOT "Quoted Rate" as I have broken down below. My quotes/transactions were 2 minutes apart so if if you can perhaps correct the 2nd deposit before depositing it'll save a second ticket thus speeding up ALL tickets.

Purchased at $141.5 per transaction
Purchased $500 per transaction
Bitcoin = 3.5335689 per transaction
Recieved = 2.71604 per transaction
Difference = .8175289 per transaction


Lastly, for now, I would like to deposit more. Can you lay out the Fastest, EASIEST, most Hassle free way to do so in hopes that I can save myself, Bitinstant, & especially YOU any further headaches. THANK YOU for ALL your work in expeditiously sorting out this mess for everyone.

Which transaction didn't go thru?

Unfortunately it's difficult for me to open a ticket on a problem that does not yet exist.

I deposited $$$ to GOX this morning thru Moneygram.  I actually had 2 deposits.  Moneygram was only able to process 1 but BitInstant worked just fine!  

[URSAY]

Please add me to the current support ticket list. Thank you!!

OrderID: 1f7b7150-3d54-432a-a33f-ed997757d592

QuoteID: a5cc4a7f-6d4e-41af-b860-a1fbe760a014

I was assured earlier that you would be honoring the price at the time of the order, keep up the awesome work and please don't let me down on this one!!

Please be more specific about your issue.  Thanks! 

[URSAY]

Patience rules.

Best post ALL DAY.   

[EJS420]

Hey URSAY,

Trying to figure out where i stand on getting my situation resolved.  Its the same as everybody else who used ZIPZAP
I am already on the 4/8 list i believe.  I see though other on 4/9 list getting resolved.  Just curious.

Thanks for your time

Quote ID   121c24da-3a19-4f6a-ba76-044902655b0d
Event ID   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb
ZIPZAP Account Number: 866987795

Order receipt

Quote ID   121c24da-3a19-4f6a-ba76-044902655b0d
Event ID   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   MtGox
Destination account   M02144337X

Order event log

Timestamp   Event ID   Event type
Sun Apr 7 19:06:58 2013   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb   Quote for new transaction
Sun Apr 7 20:09:08 2013   66043db1-e374-429b-a625-c511a9821e3a   New Order
Sun Apr 7 20:09:04 2013   f2ce702a-33af-4f0b-9553-a082d768a920   MTGox Order Loading

[Nonya Business]

Anyone that used zipzap and gave me their zipzap #s...

I am about to resend your orders thru manually.  I find this can resolve the issue in some cases.  However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain.  I will post a list of people that have been pushed thru manually in a moment.

Me too, time is Money!
OrderID: fd715148-a91d-40a3-8b3b-0fa8a91b0c48

Zipzap:
Amount to Pay: $503.95
Account Number: 129510301

Amount to Pay: $503.95
Account Number: 872511969

Bitcoin Address: 18gzHtYuc3KNss2zLCREHs9ZgcEyNKuk3X

Nothing for me yet

URSAY, 1 of my 2 transactions have gone through. Nothing on the second? Will need a new ticket as "Current Rate" was deposited NOT "Quoted Rate" as I have broken down below. My quotes/transactions were 2 minutes apart so if if you can perhaps correct the 2nd deposit before depositing it'll save a second ticket thus speeding up ALL tickets.

Purchased at $141.5 per transaction
Purchased $500 per transaction
Bitcoin = 3.5335689 per transaction
Recieved = 2.71604 per transaction
Difference = .8175289 per transaction


Lastly, for now, I would like to deposit more. Can you lay out the Fastest, EASIEST, most Hassle free way to do so in hopes that I can save myself, Bitinstant, & especially YOU any further headaches. THANK YOU for ALL your work in expeditiously sorting out this mess for everyone.

Which transaction didn't go thru?

Unfortunately it's difficult for me to open a ticket on a problem that does not yet exist.

I deposited $$$ to GOX this morning thru Moneygram.  I actually had 2 deposits.  Moneygram was only able to process 1 but BitInstant worked just fine!  

I am not sure how to tell? I have 2 ZipZap account numbers that have successfully been transferred but have only received the corresponding order ID for one of them.
I also lack the knowledge to tell which Zipzap goes with the Order ID I did receive, that's where I hoped you could help due to you asking for either Account numbers from Zipzap or Order ID numbers? If I am incorrect in my conclusion, please advise.

[shadumdum]

Hey URSAY,

Trying to figure out where i stand on getting my situation resolved.  Its the same as everybody else who used ZIPZAP
I am already on the 4/8 list i believe.  I see though other on 4/9 list getting resolved.  Just curious.

Thanks for your time

Quote ID   121c24da-3a19-4f6a-ba76-044902655b0d
Event ID   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb
ZIPZAP Account Number: 866987795

Order receipt

Quote ID   121c24da-3a19-4f6a-ba76-044902655b0d
Event ID   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   MtGox
Destination account   M02144337X

Order event log

Timestamp   Event ID   Event type
Sun Apr 7 19:06:58 2013   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb   Quote for new transaction
Sun Apr 7 20:09:08 2013   66043db1-e374-429b-a625-c511a9821e3a   New Order
Sun Apr 7 20:09:04 2013   f2ce702a-33af-4f0b-9553-a082d768a920   MTGox Order Loading

On the bottom of your order receipt there should be a code something like MTGOX-XXXXX-XXXXX or something. This is your mtgox coupon code. enter that into the funding option on mtgox. You should receive your money!

[speshell1]

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

Hi I have waited six days for Bitinstant to transfer my funds into my MtGox account. I have emailed and tried live chat and still the issue is not resolved. order # is  6c1d1bdd-428f-40e1-978f-894b9d3f1ad0

[damavox]

  I spent nearly $160 to using zipzap and bitinstant in ordder to purchase bitcoins for my blockchain.info address. I complete the purchase at around 5:30pm est and it is now 1:34am est the next day! This is really troubling considering I need the coins asap. Normally i do not have a problem. Just like other people i received a confirmation from zipzap saying my order was completed successfully but did not receive one from bitinstant. If i can (considering this is only my 2nd post) I will be Pming the ceo right after this post.

If you do not provide any details about your order then we are unable to look it up in our systems and help you!  

I summited my information via pm and support ticket. The support tickets say resolved but yet my issues has not been resolved and no feedback was given on them.. Why is this?

[EJS420]

@ shadumdum,

What order receipt?  I posted everything i got from BitInstant check Status, under the order receipt.  I never received an E-mail from Bitinstant confirming they sent the funds.  I did receive 2 emails on the other transactions however.

Quote ID   121c24da-3a19-4f6a-ba76-044902655b0d
Event ID   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb
ZIPZAP Account Number: 866987795

Order receipt

Quote ID   121c24da-3a19-4f6a-ba76-044902655b0d
Event ID   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   MtGox
Destination account   M02144337X

Order event log

Timestamp   Event ID   Event type
Sun Apr 7 19:06:58 2013   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb   Quote for new transaction
Sun Apr 7 20:09:08 2013   66043db1-e374-429b-a625-c511a9821e3a   New Order
Sun Apr 7 20:09:04 2013   f2ce702a-33af-4f0b-9553-a082d768a920   MTGox Order Loading

[ilich]

Got my money finally. INSTEAD of the refund i was asking, they still sent it and took the fee %. No profits in issuing a refund i guess.

Thank you URSAY for helping.

This is the last time i'm using this service and will advise everyone i know to stay away from it too.

[shadumdum]

@ shadumdum,

What order receipt?  I posted everything i got from BitInstant check Status, under the order receipt.  I never received an E-mail from Bitinstant confirming they sent the funds.  I did receive 2 emails on the other transactions however.

Quote ID   121c24da-3a19-4f6a-ba76-044902655b0d
Event ID   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb
ZIPZAP Account Number: 866987795

Order receipt

Quote ID   121c24da-3a19-4f6a-ba76-044902655b0d
Event ID   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   MtGox
Destination account   M02144337X

Order event log

Timestamp   Event ID   Event type
Sun Apr 7 19:06:58 2013   e4dcaac8-b86b-43e2-bfdb-9024ddf172bb   Quote for new transaction
Sun Apr 7 20:09:08 2013   66043db1-e374-429b-a625-c511a9821e3a   New Order
Sun Apr 7 20:09:04 2013   f2ce702a-33af-4f0b-9553-a082d768a920   MTGox Order Loading

I thought that you got that information in an email. When I first used bitinstant, that was the mistake that I made, so I figured it was a similar solution. This doesn't apply to you. I wish it would have been this easy URSAY will take care of you as long as you are kind and just be patient. They are getting to everyone as quickly as they can.