Official Newbie BitInstant Support Thread (Active Customer Support)

[iNormalize]

Ursay,

I'm already on the list but I managed to get my order ID.
19452321-a648-4ada-8500-0fef7a9ac157

Stuck on the mt.gox loading phase.

If I went ahead and did another cash deposit whats the chances of it failing? 50/50 5% rough estimate is fine.

Thanks for the support,
iNormalize

[1714726884]

1714726884

[1714726884]

1714726884

[thewebguy0]

I saw users posting earlier asking if anyone had received their coins or cash...  


I RECEIVED MY DEPOSIT TO PAYPAL THAT I WAS WAITING FOR.

I CAN CONFIRM I JUST RECEIVED MY FUNDS!


Took some time, but they did finally come through.

URSAY: I was on the 4/7 list.  You can mark me as resolved.
Thank you.

[Singlebyte]

Anyone that used zipzap and gave me their zipzap #s...

I am about to resend your orders thru manually.  I find this can resolve the issue in some cases.  However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain.  I will post a list of people that have been pushed thru manually in a moment.

I did not post my ZipZap info in earlier posts.  Here it is:

Account Number: 907615835

And here is the other information:
Quote ID   59941382-8236-4462-94d8-c7b687872612
Event ID   3ff601b0-d8e3-4df5-868b-71250fdfb9fb

Thanks

[cooljay24]

URSAY - Just an update my issue has now been resolved and the money has been deposited into my PP account. Thank You for your help. 

[URSAY]

If you are on this list then I have manually pushed your order thru.  You may see results soon.  Your tickets will remain open and they will still be escalated regardless.  

iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady

[aqrulesms]

If you are on this list then I have manually pushed your order thru.  You may see results soon.  Your tickets will remain open and they will still be escalated regardless.  

iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady

Thanks for the update, I appreciate it 

[dookiedue]

URSAY,

It looks like the bitcoins have finally shown up in my wallet. However I would like to open up another ticket as the bitcoins I received are about half the amount I was expecting. I don't think the bitcoins reflect the market price at my time of purchase, also I am under the impression per the BitInstant website that the fees would be waived due to the wait as well. PM me if you have any questions or need anymore information. Thanks...

[gordon154]

URSAY,

It looks like the bitcoins have finally shown up in my wallet. However I would like to open up another ticket as the bitcoins I received are about half the amount I was expecting. I don't think the bitcoins reflect the market price at my time of purchase, also I am under the impression per the BitInstant website that the fees would be waived due to the wait as well. PM me if you have any questions or need anymore information. Thanks...

I'm having the same problem but I feel like I'm being ignored.

[Statesman]

If you are on this list then I have manually pushed your order thru.  You may see results soon.  Your tickets will remain open and they will still be escalated regardless.  

iNormalize / fuue83 / chase1420 / archfiendmaster / sandyjg9 / Protagonus / aqrulesms / Cogine / Tyraeil / Droganan / damavox / haggady

URSAY,

I did receive the CURRENT price for BTC on Mt.Gox weighted average. ~189/BTC.

However, my Quote and deposit were made on 4/7 at 4:45PM, at a weighted average of ~165/BTC.

I would like to start a ticket to make up for the difference in BTC, as per Charlie's statement that quotes are always honored at that price.

By my calculations, the deposit was short by .16 BTC.

Quote ID: c1324b76-442e-45fe-b0f1-d444e99345e4
Event ID: 7141f172-8250-41f2-97de-3d58d59f4712

Again, requesting a ticket be opened to make up the difference in my Quoted price, versus what I've actually received.

Thank you for all your hard work thus far, and I look forward to receiving the rest of my order. Thanks again.

[PC_Mobile]

I received my funds, however they were at today's market price. When I ordered 2 days ago, the market was $150 per coin, which should've gotten me about 2BTC. I only received 1.49. How do I start a ticket to get the difference back?

[jankins]

Updated list.
[...] jankins

Hello URSAY,
It looks like I was previously put on the list but I'm no longer on it -- have I been taken off of it? I still have no information on my order from 3/29, so it has now been 11 days. It's reassuring to see that you are dealing with other people here and they are reporting success, but it's still disconcerting to have had no direct contact with support 11 days after the transfer.

Thanks for your help, I hope your system gets ironed out soon so all this stress on both sides of the transaction can be relieved.

I apologize but I don't see you on any of my support lists.  Would you kindly remind me of your issue and your order info?  Thanks!  

No problem, here's my info:

OrderID: d71b0d47-e59b-46c2-a42e-a4b81487e869
EventID: 25eaa724-da9c-4317-967d-6a7c13bbed58
QuoteID: 082bd727-74df-4d7d-bc9a-9ce1989d175e
EventSentAt: 1364613532.92
FundsSent: $144.015 USD

I used the M-prefixed account number and made my transaction on 3/29. Other people seem to have mentioned that the M-prefixed account # was causing errors, so I'm worried I made my transfer before they were accepted.
I was also unaware that the APIResponse was redeemable, so I didn't use it, and didn't disclose it to anybody besides BitInstant within 24 hours.

Can you try the GOX code?

Hi URSAY, the money just showed up in my MtGox account, thanks so much! You can mark my case resolved. I'm a little bummed that I missed out on the increase over the last 11 days, but I'm glad it went through at any rate! thanks for your help!

[ruecanonrails]

Don't forget to take into account the fee's on each transaction.

Read the fine prints and check minimum transaction for fees

[jasnlcas]

PLEASE READ.

rm187 / jasnlcas

I need ANY info from you to lookup your order

quote: 3f0f97aa-876a-4a26-af0c-2693aaefbdd5
event: d68bbe44-7f4b-4bdf-900b-c88c7ef10fad

[pennypack]

URSAY / Charlie,

Thank you both for the quick turnaround on my issue. I just received my coins but they were not at the market value when i originally processed my order. I was given 2.487 coins. The price at the time of purchase was ~$156.00. In total i should have received 3.07 coins. Please open a ticket requesting the missing 0.583.


Quote ID   88e24363-b1ae-401e-a24a-4d6d94e8d37a
Event ID   d3512565-7fc8-4d39-aa12-ad9d0c20a555

zipzap accnt # 356314062

Please confirm that a ticket has been submitted for this issue.

[RainyVermillion]

Lost Money

Hi! Almost 24 hours ago I tried using BitInstant to fund my Mt. Gox account. Some of the transactions eventually showed up in my Mt. Gox, but there is one that still hasn't, and it's worrying me to death. $503.95 of my money has disappeared after successfully getting through ZipZap. The money was never deposited into Mt.Gox.

I lost the order number, but I know that it's one of these three ZipZap transactions ($503.95 each):
893711812, 899646723, or 224400564

I got ZipZap e-mail confirmation that the amounts were succesfully paid for all three transactions. However, only two eventually landed up in my Mt. Gox account. Could someone please look into this issue and ensure that my money either reaches me or my Mt. Gox account safely?

Also, because it past the guaranteed delivery time on at least two of those transactions, could you please refund the respective fees to my Mt. Gox account? I used BitInstant because I expected delivery within a few hours, but it didn't happen. Thanks!

ZipZap Won't Accept More Payments: Merchant Issue?

After a 4-hour crisis at CVS yesterday to make the three payments from above, I tried to make three more today (each with a different amount - learning my lesson from last time). Unfortunately, none of them went through, and the error message received was 'invalid amount' in each case. Once again, I was at CVS for 3 hours trying to resolve the issue with tech support. It never got solved. Here are my order Ids if it helps diagnose the problem:

Quote ID   fde98ad7-b1bb-45ae-af41-cf746e53e049
Event ID   a6210117-be44-47a4-a7d3-83fd71f6b443

Quote ID   eec9cf44-defc-4d26-82ec-f0d227b5e05b
Event ID   e3d0a933-5b7a-48ab-a22a-bba5de44b3eb

Quote ID   cdcba890-ea23-4754-84fd-c118d3f68609
Event ID   3043d13f-b2a5-4870-b2fe-7dd1fa357ff9

My question is: Could this possibly be an issue with BitInstant, or is that ALL on ZipZap? If it's ZipZap, please BitInstant please, stop using them eventually. They have caused problems for everyone - MoneyGram support staff and tech support and specialists are all tired of them, as well as CVS employees, and ME. I'm sure it's an issue you're already aware of, but I wanted to restate it just to emphasize how frustrating it is. The value is going up as I speak, and I should have had more BitCoins in my hand by now.

Thank You

All in all, I realize you guys at BitInstant are doing what you can to help us all out and I appreciate your service and how it has enabled me to rapidly fund my Mt. Gox account. Keep up the great work. I hope that my issues can be resolved as soon as possible (before the price goes up too high). Thank you!

[arkaideman]

has been over 24 hours since moneygram for mtgox deposit was sent.

quote id: 549c7f7e-e181-4197-ac98-948f71991aa4
event id: 034ed0da-79ad-46d5-bbad-0b22d7d55ab0
zipzap account #: 925019432

[thannon1261]

HAVENT HEARD BACK ANYTHING YET FROM ANYBODY DESPITE MY NUMEROUS ATTEMPTS SO ILL POST MY INFORMATION AGAIN!!

THIS IS THE EMAIL I RECEIVED FROM ZIP ZAP WHICH SHOWS THAT IT HAS BEEN PAID!!


Merchant order ID
5871c29e-3acd-414a-8d5d-9f9a95e6fa4e
Customer account ID
624 410 676
Payment code
63632507
Status
Paid
Amount
350.00 USD
Final full order amount
353.95 USD

[mwp]

Anyone that used zipzap and gave me their zipzap #s...

I am about to resend your orders thru manually.  I find this can resolve the issue in some cases.  However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain.  I will post a list of people that have been pushed thru manually in a moment.

I don't believe I have provided this on the forum, only in my emails. ZipZap Acct#520103516, OrderID 1196a228-be1c-46fe-92b6-d4556bf7e95d. Hopefully this helps. Thank you for your help in getting this resolved.

[Singlebyte]

Just want to let everyone know I just now received my bitcoins!   Unfortunately the amount received was at the current Mt.Gox price and not the price confirmed 2 days ago.  I will try to submit a ticket to see if Yankee will honor his post and pay the difference.  At least I have a good portion of my funds back.

[gordon154]

I will never use BitInstant again. What a terrible service that has cost me time and money.
I'll make sure to tell everyone not to use BitInstant.

I expect to receive a refund for the "service" charge, and the value of bitcoins during the time which I was quoted.

Quote ID    d0d8ea70-dffb-44c1-bed6-b3c4596bebcf
Event ID   30329da5-4fa7-4a37-9a82-a9b143445525

Sun Apr 7 14:17:47 2013