Official Newbie BitInstant Support Thread (Active Customer Support)

[jasonkolb]

FTC

https://econsumer.ftccomplaintassistant.gov/

This is a great idea. I've set up a Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

Please consider joining, even if you create a throwaway account to do it.

[1714626684]

1714626684

[1714626684]

1714626684

[Xosihc]

Hey URSAY,

I am on the 4/8 list.

Quote ID 9742105d-1acb-4bc5-9495-96b24b841fd4
Event ID c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d
Fees (inclusive) 1.99%%
Amount you paid $300.0 USD
Amount you will receive $294.03 USD
Mon Apr  8 15:18:48 2013 c92dc8e1-c7b7-4fe9-bfd2-958abacb1e9d Quote for new transaction
Mon Apr  8 15:19:27 2013 35f205c3-888b-4696-aa97-ec7761cebc46 New Order
Mon Apr  8 15:20:37 2013 c9cf0a4c-eaa7-4ae5-9804-14cc1611711e Waiting
Mon Apr  8 15:24:37 2013 ea2697d3-62b1-4a37-a3a8-9468d3b08244 Dwolla verification begin
Mon Apr  8 15:24:39 2013 24951dfe-e2eb-4511-ab5f-987cdf5ce8ed Dwolla failed verification - unable to locate


I just wanted to ask if you have any ETA on me receiving my coins? Also, I just wanted to confirm I will be receiving my coins at the rate from the time of the transaction (it was something like $188).

Thanks again for all you do!!

[URSAY]

Morning everyone.

Back in the office and working on your issues.  I also did another GOX deposit test this morning and I will post results shortly.

Thanks guys!  

[duquevalentino]

Hi URSAY,

I bought some bitcoins last sunday. I read some ZipZap payments maybe processed manually.

I received from ZipZap payment confirmation.

Could you see this to me?

ZipZap number:784907974

MTGOX account: M09228152X

Thanks

[Luckybit]

It's been a week and I still haven't received my BTC. BTC is at $211 now! Think of all the money I've lost.

This is not fair for a service calling itself "Instant".

[Jmerolla6486]

PLEASE READ.

Just went thru a lot of today's issues and I have questions for quite a few users...

synergy7 / DoctorFluff / BitcoinApprentice / fortus / rsglenn / aDarkKnight / embryonic / fwf / noodlemctwoodle / jwest411 / man

You all have existing GOX coupons.  Have you tried redeeming them?  What was the result?

rm187 / jasnlcas

I need ANY info from you to lookup your order

bvwuis2c / Cogine / awdroket / diesel2946

Resolved?

HI Ursay,

I wanted to say thanks for all of the help you have been providing various users.  I am hoping you will be able to help me as well.  I did two back to back transactions with cash at a local CVS to be deposited into my Mt Gox account.  Neither of them showed up.  After reading online I tried to use the coupon code I received via e-mail from Bit Instant.  One of them worked and the other did not. 

Here is the information I have available about the two transactions:

OrderID: 47dee280-372f-40b6-927b-064951f16fbf
EventID: 0235949c-aeb6-47c0-9998-89a662132daf
DestAccount: M46275816X
QuoteID: 5a2afd4f-7ac9-414f-a58b-1cfa0f0c592d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025945.9
APIResponse: MTGOX-USD-PBG4E-8826P-BYC5Z-E88F7
FundsSent: $432.045 USD

&


OrderID: 3cd33f7e-a8d1-4853-a69c-4affea3a5978
EventID: 11e8307f-3990-4214-8613-ae8db58f9c44
DestAccount: M46275816X
QuoteID: 9049101d-f45c-409f-bbe1-43f01beb9feb
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365026438.43
APIResponse: MTGOX-USD-58M5M-APUJ5-4A9TJ-546BE
FundsSent: $432.045 USD


Any help you can provide for me would be great as Mt Gox and Bitinstant have not responded to ANY of my inquiries.


Thanks again...

[masternewb001]

I am posting regarding my order, and I am on the support ticket for 4/8 and have received no information from anyone aside from URSAY's notification than that I am on the list.

Here is my information again:

Quote ID   ad6544c9-9120-4c03-a8f1-54d33afca495
Event ID   257a7976-a8ec-4809-a6e2-4ddbc1c680ad

Sun Apr 7 20:21:40 2013   257a7976-a8ec-4809-a6e2-4ddbc1c680ad   Quote for new transaction
Sun Apr 7 22:14:18 2013   fef74f02-3d8f-48e4-b87a-ef17b912ff17   New Order
Sun Apr 7 22:14:13 2013   978ce023-837f-477b-9c11-87e3a2712978   MTGox Order Loading

NOTE: I EXPECT MY FUNDS TO COINCIDE WITH THE TIME OF THE QUOTE LISTED ABOVE.

Zipzap info:

Account #    Date Created    Amount    Fee    Total Amount    Status    Date Paid
312839871    04/07/2013    140.00 USD    3.95 USD    143.95 USD    Paid    04/07/2013 22:14:07

This was supposed to be deposited directly into my blockchain account. 

URSAY, maybe you could post a list of whose problems you're working on, and in what order? or at least tell us which list of support tickets you're looking at?

[xqr]

Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.

Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?

[URSAY]

Results of my GOX deposit tests...

Going to GOX user name went direct to acct.

Going to new MX # generated a coupon which does not work and I will have to submit to support.  OH WAIT...I am support!  LOL. 

I am talking to development about this and I should have more info soon...

Now I'm into my PMs that I haven't checked since last night.  Please be patient as I catch up to your posts and PMs.  Thanks again for your patience guys!

[Xosihc]

Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.

Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?

Like everyone else on this thread - I'm waiting for my coins (or money back). I am pissed off as anyone, I've left 5 voicemails, 100 e-mails... nothing.

Ursay though, is the only one I've seen from the company working his ass off to try to fix the problems that are coming in quicker than he can grind them out. He's working 24/7 and doing more than anyone else I've seen. Try to cut him some slack. He is a hard worker for a shitty company. Hate the company, not the hard working employee.

[duquevalentino]

I didn´t read exactly each problem. But I don´t think it´s reasonable to call any business a scam if the problem is a (punctual) little delay or something. It may happen.

[jasonkolb]

Results of my GOX deposit tests...

Going to GOX user name went direct to acct.

Going to new MX # generated a coupon which does not work and I will have to submit to support.  OH WAIT...I am support!  LOL. 

I am talking to development about this and I should have more info soon...

Now I'm into my PMs that I haven't checked since last night.  Please be patient as I catch up to your posts and PMs.  Thanks again for your patience guys!

Hi URSAY,

Can you please just give us all an indication of what the queue looks like right now? We're seeing messages saying that people who tried to deposit a week ago are still out there money. Is the queue to resolve these problems over a week long, or did these people fall through the cracks? I am sitting at over 4 days with not even a response from the support account yet--you would solve a whole lot of problems if you simply told folks approximately how long it would take to work through the queue. The lack of communication is the worst thing about this whole experience--you are dealing with people's money and they want some sense of confidence that it is not gone.

Thanks.

[nonames456]

Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.

Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?

Like everyone else on this thread - I'm waiting for my coins (or money back). I am pissed off as anyone, I've left 5 voicemails, 100 e-mails... nothing.

Ursay though, is the only one I've seen from the company working his ass off to try to fix the problems that are coming in quicker than he can grind them out. He's working 24/7 and doing more than anyone else I've seen. Try to cut him some slack. He is a hard worker for a shitty company. Hate the company, not the hard working employee.

I feel kinda bad for Ursay. If this is Bit Instant going belly up, he's at the bottom of the food chain and probably won't get paid for all of his hard work. I have my fingers crossed but at the same time I am figuring out how I am going to deal with losing the money I put in.

[xqr]

Wouldn't surprise me if the owners of bitinstant are cashing out and just stalling for time with these "your ticket has been escalated" nonsense.

[Xosihc]

Has ursay (or any other bitinstant employee) actually resolved a single problem on this thread? All I see is replies saying their problem has been escalated; I've yet to see anyone post saying their issue was resolved.

Is bitinstant actually solving issues? Or are they just stalling while they "escalate" the problems?

Like everyone else on this thread - I'm waiting for my coins (or money back). I am pissed off as anyone, I've left 5 voicemails, 100 e-mails... nothing.

Ursay though, is the only one I've seen from the company working his ass off to try to fix the problems that are coming in quicker than he can grind them out. He's working 24/7 and doing more than anyone else I've seen. Try to cut him some slack. He is a hard worker for a shitty company. Hate the company, not the hard working employee.

I feel kinda bad for Ursay. If this is Bit Instant going belly up, he's at the bottom of the food chain and probably won't get paid for all of his hard work. I have my fingers crossed but at the same time I am figuring out how I am going to deal with losing the money I put in.

Well I feel bad for the guy too.  I see him on here 24/7 and all he does is take a beating from people chewing him out for a problem that isn't even his fault.

This is all part of trying to get into the market at the early adaption phase... We all have to deal with this kind of bs..

[reader31]

WHY ARE MY MESSAGES BEING IGNORED?...I ASKED FOR VOUCHX COUPONS...NOTHING RELATED TO BITCOINS...WHY IS IT TAKING SO LONG TO SEND YOU THE COUPONS?

please answer my question...my other plans are getting delayed because I used your service...atleast be reasonable enough to give me a direct answer for when I can expect to get my money...Your delay is dragging down my other plans...

this is the fourth time asking about my VouchX deposit...Why do I have to keep posing on this thread to get my money back and keep checking back for replies twice a day? This is how you want to TREAT ur customers?

Its been more than a wekk and I have no idea what happened to my money?? Why is it so difficult for you send me my vouchX coin? If you care about your customers then why is there not a notice on your site infroming about the current difficulties you are facing??

I'm starting to loose my cool with my order...Please resolve this...its been more than a week of BS.

order ID - 8787e0d9-d976-4bf3-9f05-f54b881e6613

I have escalated you thru support and they are working on it.  I am not requiring you to repost or check back.  You funds are safe and you will get your order as our customer service agents work through the volume.

We HAVE posted all kinds of things about the current difficulties we face and we always do!  You must not be reading?

I apologize for your wait and I hope to have your issue resolved soon.  Thanks for your patience!  

Can you give a day count? How fast is "soon"? - please dont try to dodge this questions, please be specific. As this would give a clear idea of the timeline to plan my other activities around this.

[corvette77]

I still have not received any funds in my account after since April 7th here's my zip zap account number since I never gave you that.

Zip Zap 288533151

[xqr]

Has anyone's issue been resolved in the past week?? I only see people complaining about missing money, I haven't seen a single thank you.

[URSAY]

Done checking PMs.  Getting into this thread.  Working support list for 4/9 will be posted soon.  Closed version will be final around noon or 1 pm and then I move on to a 4/10 list.  We are closing the lists at this earlier time because it allows us to get to your issues faster.  Thanks guys.

[noname6520]

Has anyone's issue been resolved in the past week?? I only see people complaining about missing money, I haven't seen a single thank you.

well when I first had my issue, they put me on  a list for a week then sent  me 2/3 of the money and then put me on  another list. I have been on the second list for 2 or 3 days.